XPDA-S User Manual
7
Processing of valid warranty claims will be in accordance with the ITWell’s Warranty Claim
Processing Policy.
Warranty Claim Processing Policy
1. Defective products are delivered to the nearest Service Collection Center on the expense
of the warranty claimant.
2. Upon successful verifying of the validity of the claim ITWell Co., Ltd or its authorized
service provider determines if the repair is minor (i.e. the problem can be fixed within 3
working days) or major (i.e. it requires more than 3 working days to fix the problem)
3. In the former case the repaired unit is dispatched to the claimant within 4 working days, or,
if minor repair is upgraded to a major one within the first three days since the reception of
the unit, a replacement unit is dispatched to the claimant on the expense of ITWell as soon
as possible. ITWell will ensure that the replacement unit has the same or better parameters
and functionalities as the original unit.
4. In the case of a major repair a replacement unit is sent to the claimant as soon as possible.
Any parts replaced as a result of a repair (both minor and major) become the property of
ITWell. When the repair is completed the original unit is delivered to the claimant on the
expense of ITWell.
5. The claimant is entitled to use the replacement unit for the duration of the repair, i.e. until
the original unit is repaired and returned. ITWell can at its sole discretion to declare the
unit irreplaceable. In such a case the replacement unit becomes the property of the
claimant and the original unit becomes the property of ITWell Co., Ltd.
6. The claimant is required to return the replacement unit to ITWell within three following
days, since the reception of the repaired unit. The claimant meets the costs associated with
the return of the replacement unit. ITWell may charge the claimant for the replacement
unit, if the claimant does not return the replacement unit to ITWell within 3 working days
since the reception of the repaired unit.
