Johnson Controls T9500 User manual

Owner’s Manual
and Installation
Instructions
High Resolution
Touch Screen
Code No. LIT-12012450
Issued September 5, 2017
model T9500
Residential
Digital Thermostat
with Humidity Control

T9100
Compliance Statement (Part 15.19)
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following
two conditions:
1. This device may not cause harmful
interference, and
2. This device must accept any interference
received, including interference that may
cause undesired operation.
Warning (Part 15.21)
Changes or modifications not expressly
approved by the party responsible for
compliance could void the user’s authority
to operate the equipment.
Industry Canada Staement
The term IC before the certification/
registration number only signifies
that the Industry Canada technical
specifications were met.
Le terme “IC” précédant le numéro
d’accréditation/inscription signifie
simplement que le produit est
conforme aux spécifications
techniques d’Industry Canada.
This color touch screen has the ability to receive updates to its firmware.
Periodically firmware updates are released by the manufacturer to add features
and/or performance enhancements.This manual was produced reflecting the
most current firmware/feature set at the time of publication, firmware rev. 5.10.
Firmware releases after rev. 5.10 may not be adequately depicted in this manual.
Please refer to the appropriate website or contact your place of purchase to learn
about changes to the thermostat after firmware release 5.10.
Follow the Installation Instructions before proceeding.
Set the thermostat mode to “OFF” prior to changing
settings in setup or restoring factory defaults.
CAUTION
IMPORTANT
North American Emissions Compliance
United States Canada
T9500
i

ii
Glossary of Terms
Auto-Changeover: A mode in which the thermostat will turn on the
heating or cooling based on room temperature demand.
Cool Setpoint:The warmest temperature that the space should rise
to before cooling is turned on (without regard to deadband).
Deadband:The number of degrees the thermostat will wait, once a
setpoint has been reached, before energizing heating or cooling.
Differential: The forced temperature difference between the heat
setpoint and the cool setpoint in Auto Mode.
Heat Setpoint:The coolest temperature that the space should drop
to before heating is turned on (without regard to deadband).
Icon: The word or symbol that appears on the thermostat display.
Mode: The current operating condition of the thermostat
(i.e. Off, Heat, Cool, Auto).
Non-Programmable Thermostat: A thermostat that does not have
the capability of running Time Period Programming.
Programmable Thermostat: A thermostat that has the capability of
running Time Period Programming.
Temperature Swing: Same as Deadband.
Time Period Programming: A program that allows the thermostat
to automatically adjust the heat setpoint and/or the cool setpoint
based on the time of the day. Same as Schedule.

Table of Contents
GET TO KNOW YOUR THERMOSTAT
Home Screen .......................................................................................1
Menu Screens......................................................................................1
Dropdown Dashboard .........................................................................2
Care and Use of Your Thermostat .....................................................5
QUICK START
Selecting Your Desired Temperature and Mode ..............................6
Using the Fan Button .........................................................................6
Setting the Time & Date....................................................................7
Setting the Time ...........................................................................8
Setting the Date ...........................................................................9
Daylight Savings Setup.................................................................9
Connecting to Wi-Fi................................................................... 10
WiFi Set up - Create a Skyport Account ................................. 12
MAIN MENU BUTTONS
SCHEDULE ......................................................................................... 13
View My Schedule...................................................................... 14
Edit My Schedule....................................................................... 14
SMART FAN....................................................................................... 16
Smart Fan On/Off ...................................................................... 17
Smart Fan Minimum Runtime .................................................. 17
Start/Stop Times ........................................................................ 17
Days to allow Smart Fan operation ......................................... 17
SCREENSAVER .................................................................................. 18
Screensaver On/Off.................................................................... 19
ScreensaverSetup ....................................................................... 19
Screensaver Preview................................................................... 19
iii

Table of Contents
ALERTS............................................................................................ 20
View Current Alerts.................................................................21
Reset Alerts..............................................................................21
Set/Edit Reminders..................................................................21
Service Information (Who To Call For Service)....................21
DISPLAY .......................................................................................... 22
Active Brightness.................................................................... 23
Idle Brightness ........................................................................ 23
Night Dimmer ......................................................................... 23
Maintenance ........................................................................... 24
PREFERENCES ................................................................................ 25
User Interface Themes ........................................................... 26
Custom Wallpaper.................................................................. 26
Heat/Cool Indicator................................................................ 26
Sound Options ........................................................................ 26
HUMIDITY ....................................................................................... 27
Humidification Settings......................................................... 28
Dehumidification Settings..................................................... 28
VACATION/AWAY........................................................................... 29
Clear Vacation Schedule........................................................ 30
Set Vacation Schedule........................................................... 30
Schedule ...................................................................................31
Modes & Setpoints..................................................................31
SECURITY........................................................................................ 32
Auto Screenlock ..................................................................... 33
Setpoint Limits ....................................................................... 33
INFORMATION ............................................................................... 34
View Runtime Graphs............................................................. 35
Who to Call for Service ......................................................... 35
iv

Table of Contents
SETTINGS.........................................................................................36
Thermostat Name ...........................................................................40
Available Modes..............................................................................40
SD Card (Import and Export).........................................................40
GENERAL SETUP .............................................................................40
Units (F or C)..............................................................................40
Language.....................................................................................41
Smart Recovery On/Off .............................................................41
Simple Thermostat On/Off........................................................41
AUTOMATED DEMAND RESPONSE...............................................42
INSTALLATION SETTINGS...............................................................56
Heat & Cool Stages....................................................................56
Heat & Cool Stages...............................................................56
Compressor Stages ................................................................56
Aux Heat Stages....................................................................56
Timers & Deadbands...................................................................56
Free Cooling................................................................................58
Heat Pump Settings....................................................................59
Heat Pump Lockout - Enabled/Disabled..............................59
Heat Pump Lockout Outdoor Temp......................................59
Aux Heat Lockout Enabled/Disabled....................................59
Aux Heat Lockout Temp........................................................59
Dual Fuel Settings .................................................................59
Dual Fuel On/Off.............................................................59
Changeover With Outdoor Temp On/Off......................59
Adjust Balance Point.......................................................59
AUX Output Settings .................................................................60
Fan Off Delay .............................................................................61
Sensor Settings...........................................................................61
Control Sensor.......................................................................61
Wired Sensor.........................................................................61
Calibrate Sensors ..................................................................62
Test Outputs ...............................................................................62
v

Table of Contents
Dealer Information .....................................................................63
Upgrade Firmware.......................................................................63
Delete Custom Images................................................................63
Reset to Factory Default Settings.............................................63
Restart Thermostat.....................................................................63
WI-FI ................................................................................................64
Status............................................................................................64
Setup.............................................................................................64
Local API.......................................................................................64
SKYPORT...........................................................................................69
Account........................................................................................69
EMERGENCY HEAT ..........................................................................70
COLORDISPLAY DESKTOP APP ....................................................71
Installing the ColorDisplay Desktop App Software......................71
Uploading Photos ............................................................................72
INSTALLATION INSTRUCTIONS ...................................................73
Remove & Replace the Old Thermostat.........................................73
Wire Connections ............................................................................74
Determining Your Existing Wiring and Equipment ......................75
Making 4 Wires Work When 5 Wires Are Required....................77
Making 5 Wires Work When 6 Wires Are Required....................78
The T9500 Thermostat Backplate..................................................79
Explanation Of the Thermostat Dip Switches ..............................80
Sample Wiring Diagrams.................................................................81
TROUBLESHOOTING ........................................................................86
INDEX.....................................................................................87
WARRANTY.........................................................................................91
TECHNICAL SPECIFICATIONS.......................................................92
vi

1
Get To Know Your Thermostat
Home Screen
Sub Menu Screen
Home Button
Sub Menu
Buttons
Scrolling
Buttons
Main Menu Screen
Scrolling
Buttons
Back
Button
Menu
Buttons
Indicates Options
Available
Backlit ColorTouch Display
Date &Time
Fan Button
Home/Away Button
OutdoorTemperature
Cooler
Button
Warmer
Button
SD Card
Slot
Menu
Button
Mode Buttons
(If optional accessory is used
or connected to Skyport)
Indoor Humidity Reading
Connectivity Symbol
Drop Down
Sensor Button
Not connected
to Wi-Fi
Connected to local
access point w/IP
address without
Skyport enabled
Connected to local
access point w/IP
address, but not yet
connected to Skyport
Connected to Skyport
Connectivity Symbol Table

2
Get To Know Your Thermostat
Drop Down
Dashboard Button
Weather
Display
Outdoor
Temp
Room
Temp
Wi-Fi
Connection
Icon
Dropdown Dashboard
(The contents of your Dashboard may vary)
Press the HOME button to
return to the Home Screen
Not connected
to Wi-Fi
Connected to local
access point w/IP
address without
Skyport enabled
Connected to local
access point w/IP
address, but not yet
connected to Skyport
Connected to Skyport
Connectivity Symbol Table
Dropdown Dashboard
The Dropdown Dashboard displays temperature, humidity, and other
readings. It will also show the high and low readings of the day.
Dropdown Dashboard
(The contents of your Dashboard may vary)
Heating and
Cooling amounts
for the day
press for
more info

3
Dropdown Dashboard
(The contents of your Dashboard may vary)
Weather
Display with
forecast for the
following 3 days
This page displays
sensor information.
Select ‘Onboard’
to view room
temperature, and if
equipped, humidity
sensors that are
built-into the
thermostat. Select
‘Wireless’ to view
all wireless sensors
that this thermostat
has access to.
Weather
Display
Thermostats
Onboard
Get To Know Your Thermostat

4
Get To Know Your Thermostat
Thermostat
Info
Equipment
Configuration
Thermostat
Outputs
These 3 screens are for
informational purposes
only. Settings may not
be changed from these
screens.

5
Get To Know Your Thermostat
Care and Use of Your Thermostat
Pencils, pens and other sharp objects should never be used on your
thermostat; these may damage your touchscreen. Only use your
finger tip to press the touchscreen buttons.
Use a soft, damp cloth to clean the screen.
CAUTION
DO NOT USE ABRASIVE CLEANERS OR CLEANERSTHAT CONTAIN
SOLVENTS. DO NOT SPRAY ANYTHING DIRECTLY ONTO THE
THERMOSTAT.
ATTENTION
NE PAS UTILISER UN NETTOYANT ABRASIF OU UN NETTOYANT QUI
CONTIENT DES SOLVANTS. NE PAS VAPORISER DIRECTEMENT SUR LE
THERMOSTAT.

6
Quick Start - Temperature, Modes & Fan
Selecting Your Desired Temperature and Mode
The Heat or Cool Setpoint
is the temperature the
room has to reach before
heating or cooling will
turn off.
Press or to adjust temperature
Press or the MODE Icon
HEAT will allow only heat operation.
COOL will allow only cool operation.
AUTO will allow both Heat and Cool operation.
OFF - heating and cooling systems are turned off.
AUTO-CHANGEOVER MODE - Pressing the WARMER or
COOLER buttons in Auto mode will adjust both the heat and cool setpoints
simultaneously. To adjust heat and cool setpoints individually, choose HEAT mode
to adjust the heat setpoint and COOL mode to adjust the cool setpoint, then return
to AUTO mode.
HEAT OR COOL MODE - Pressing the WARMER or COOLER buttons in Heat or
Cool mode will adjust only the heat or cool setpoints.
Using the Fan Button
FAN ON fan runs constantly even in OFF Mode.
FAN AUTO fan only runs with a heating or cooling demand.
Cool Setpoint
Warmer
Button
Fan
Cooler
Button
Heat Setpoint
Press the FAN Icon

7
Quick Start - Set Time & Date
Set Current Time
Use AM/PM - ON
Set Time & Date
Set Current Date
Daylight Savings Setup
Daylight Savings Time - OFF
Start Schedule
Starts On
Day
Month
Stop Schedule
Ends On
Day
Month
(2nd)
(Sun)
(March)
(1st)
(Sun)
(November)
NOTE: When the thermostat is connected to a Skyport account,
theTime & Date are automatically synchronized to the Skyport
Cloud, including automatic Daylight Savings adjustments.
Your time zone is selected in the Skyport web application.

8
Quick Start - Set Time & Date
Setting the Time
Set Current Time (12:00 AM)
hr +
hr -
min +
min -
Press and
to set the current time.
Press when finished.
Press then to scroll down.
Press
Use AM/PM - ON
Use AM/PM - OFF
For 12 hour AM/PM clock
For 24 hour clock
Choose
Press
when finished.
Set Time & Date
Press
BACK
MENU
BACK

9
Quick Start - Set Time & Date
Setting the Date
Set Current Date
Daylight Savings Setup
6/1/2013
Press
or
to set the current month and year.
when finished.
Press the day on the calendar
27 28 29 30 123
Su Mo Tu We Th Fr Sa
45678910
17161514
13
1211
18 19 20 21 22 23 24
31302928272625
1234567
Press
Press
Daylight Savings Time - OFF
Daylight Savings Time - ON
Start Schedule
Starts On
Day
Month
Stop Schedule
(2nd)
(Sun)
(March)
Ends On
Day
Month
(1st)
(Sun)
(November)
Tu rn Daylight Savings
Time on or off.
Adjust when Daylight
Savings Time begins.
Adjust when Daylight
Savings Time ends.
after making a change
to a selection.
Press
or the Home button
when finished.
Press
BACK
BACK
BACK

10
Connect to Wi-Fi (from initial start up)
When power is connected to the thermostat and it has not been
configured to connect to a Wi-Fi Access point, the following
message appears:
Wi-Fi Set Up
No Wi-Fi access points are
configured for your thermostat.
Would you like to set up one now?
YES NO
YES Press YES
Quick Start - Connect to Wi-Fi
Select the access point you wish to connect to from the list.
Enter the password for the Wi-Fi Access Point and press NEXT.
Select automatic setup and press NEXT.
When finished, a dialog box will appear confirming the successful
connection to the local Wi-Fi Access Point.
Select OK, then the Wi-Fi status page will appear. Upon closing
of the Wi-Fi status page, you will be asked to join the thermostat
to a Skyport account.
Select YES and follow the onscreen instructions to create a new
Skyport account or to add the thermostat to an existing account.

11
Quick Start - Connect to Wi-Fi (from menus)
72
MENU
72
Press MENU
Press DOWN
Press Wi-Fi Setup
Select the access point from the list that you want to
connect to.
Enter the password for the Wi-Fi Access Point and press NEXT.
Select automatic setup and press NEXT.
When finished, a dialog box will appear confirming the successful
connection to the local Wi-Fi Access Point.
Select OK, then the Wi-Fi status page will appear. Upon closing
of the Wi-Fi status page, you will be asked to join the thermostat
to a Skyport account.
Select YES and follow the onscreen instructions to create a new
Skyport account or to add the thermostat to an existing account.
• Wi Fi Setup
Press Wi-Fi

12
• Skyport Account
Quick Start - Connect to Wi-Fi (from menus)
Create Account Now
4
Although there is more than one way to create a Skyport account, the
steps below illustrate creation from a browser.
If the thermostat is connected to the local Wi-Fi Access Point, but not
yet joined to a Skyport account, you may join the thermostat to an
account by doing the following:
Select MENU from the thermostat’s home screen.
Scroll down
Select Skyport
Select Skyport Account and follow the onscreen instructions.
1. Open your browser to: https://JCI.skyportcloud.com
2. Select “Create account now”
3. Follow on screen instructions to create an account and add a
thermostat to the Skyport account.

13
Main Menu Buttons - Schedule
Schedule
View My Schedule
Edit My Schedule