JuiceGoose SCV10001 User manual

User Guide and
Product Information
Models:
SCV10001
SCV15001
SCV20001
SCV30001
January 2023

Table Of Contents
1. Introduction 2
2. Controls and Indicators 6
3. Installation 9
4. Operation 14
5. Configurable Parameters & Settings 19
6. Obtaining Service 20
7. Troubleshooting 21
8. Replacing the Battery 22
9. Specifications 25
10. Limited Product Warranty 27

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Chapter 1: Introduction
Thank you for purchasing this power protection product. It has been designed and manufactured to
provide many years of trouble-free service. Please read this manual before installing your SCV On-Line
Series UPS, models SCV10001, SCV15001, SCV20001, SCV30001 as it provides important information that
should be followed during the installation and the maintenance of the UPS system allowing you to correctly
set up your system for the maximum safety and performance. Included is information on customer
support and factory service if it is required. If you experience a problem with the UPS system, please refer
to the Troubleshooting guide in this manual to correct the problem or collect enough information so that
the Technical Support Department can assist you.
SAVE THESE INSTRUCTIONS - This manual contains important instructions that should be followed during
the installation and the maintenance of the UPS system and the batteries.
Veuillez lire ce manuel avant l'installation de l'onduleur modèles SCV10001, SCV15001, SCV20001,
SCV30001. Il contient de l'information importante qui doit être respectée au cours de l'installation et de
l'entretien de l'onduleur et des batteries. Cette information vous permettra de correctement installer le
système pour atteindre son rendement maximum en toute sécurité.
IMPORTANT SAFETY INSTRUCTIONS SAVE THESE
INSTRUCTIONS !
CONSIGNES DE SÉCURITÉ IMPORTANTES
SAUVEGARDEZ CES CONSIGNES!
CAUTION! The maximum ambient operating temperature for this UPS series is 40°C (“0 ~ 40°C” for
Ambient Operation).
 The external vents and openings on the UPS are provided for ventilation. To ensure reliable operation
of the UPS and to protect the UPS from overheating, these vents and openings must not be blocked
or covered. Do not insert any object into any of the vents or openings that may hinder the ventilation.
 Install the UPS system in a well-ventilated area, away from excess moisture, heat, dust, flammable
gas or explosives.
 Leave adequate space (at least 20cm) in the front and at the rear of the UPS system for proper
ventilation.
 Do not mount the UPS system with its front or rear panel facing down at any angle.
 Before usage, you must allow the UPS system to adjust to room temperature (20°C~25°C or
68°F~77°F) for at least one hour to avoid moisture condensing inside the UPS.
CAUTION! This UPS series is ONLY intended to be installed in an indoor temperature-controlled
environment that is free of conductive contaminants. This UPS series is not intended for use in a computer
room as defined in the Standard for the Protection of Electronic Computer/Data Processing Equipment
ANSI/NFPA 75.

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CAUTION! Connect the UPS to a two pole, three wire grounded AC wall outlet. The receptacle must be
connected to the appropriate branch protection (circuit breaker or fuse). Connection to any other type of
receptacle may result in a shock hazard and violate local electrical codes. Do not plug the UPS into
extension cords, adapter plugs or surge strips.
CAUTION! To reduce the risk of fire, connect only to a utility powered circuit provided with 20 / 30 amperes
maximum branch circuit over-current protection in accordance with the National Electric Code, ANSI/NFPA
70.
CAUTION! To reduce the risk of electrical shock with the installation of this UPS equipment and the
connected equipment, the user must ensure that the combined sum of the AC leakage current does not
exceed 3.5mA.
CAUTION! To reduce the risk of electrical shock in conditions where the load equipment grounding cannot
be verified, disconnect the UPS from the AC wall outlet before installing a computer interface cable.
Reconnect the power cord only after all signaling connections are made.
WARNING: This Uninterruptible Power Supply contains potentially hazardous voltages. Do not attempt
to disassemble the UPS beyond the battery replacement procedure. This UPS contains no user serviceable
parts. Repairs and battery replacement must be performed by QUALIFIED SERVICE PERSONNEL ONLY.
WARNING: Qualified Service Personnel ONLY must perform the Installation and Servicing of these UPS
systems. JUICE GOOSE accepts no liabilities and is not limited to: injury to the Service Personnel, or
damages to; the UPS, or the connected equipment caused by the incorrect installation or servicing of the
UPS system.
WARNING: Risk of Electrical Shock. Hazardous live parts inside these power supplies are energized from
the battery even when the AC input is disconnected.
CAUTION! DO NOT USE THE MOUNTING BRACKETS TO LIFT THE
UPS. The mounting brackets are ONLY for securing the UPS to the rack.
NOTE: These UPSs are shipped with the batteries disconnected. The batteries must be connected before
putting these UPSs into service. Refer to Section 3 "Installation" for connecting the batteries.
CAUTION! To de-energize the outputs of the UPS:
1. If the UPS is on press and then release the OFF button after the audible alarm beeps twice to turn the
UPS off.
2. Disconnect the UPS from the AC wall outlet.
3. To de-energize the UPS completely, disconnect the battery.
ON BUTTON: When the UPS is connected to an AC source and there is an acceptable AC voltage
present; Press and then release the ON button after the audible alarm beeps twice to turn the
UPS on and power the load.

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DC START: Press and then release the ON button after the audible alarm beeps twice. Then
within 10-seconds press and then release the ON button after the audible alarm beeps twice to
DC start the UPS and power the load.
OFF BUTTON: When the UPS is in the AC normal mode; Press and then release the OFF button
after the audible alarm beeps twice to turn the UPS off. The UPS will continue to charge the
batteries whenever it is plugged into a wall outlet and there is acceptable AC voltage present.
NOTICE: This equipment has been tested and found to comply with the limits for a Class A and/or B
computing device in accordance with the specifications in Subpart J of Part 15 of FCC Rules and the Class
A and/or B limits for radio noise emissions from digital apparatus set out in the Radio Interference of the
Canadian Department of Communications. These limits are designed to provide reasonable protection
against such interference in a residential installation. This equipment generates and uses radio frequency
and if not installed and used properly, that is, in strict accordance with the manufacturer's instructions,
this equipment may cause interference to radio and television reception. If this equipment does cause
interference to radio or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the following measures:
 Re-orient the receiving antenna.
 Relocate the computer with respect to the receiver.
 Move the computer away from the receiver.
 Plug the computer into a different outlet so that the computer and receiver are on different branch
circuits.
 Shielded communications interface cables must be used with this product.
WARNING: Changes or modifications to this unit not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
Receiving Inspection
After removing your UPS from its carton, it should be inspected for damage that may have occurred in
shipping. Immediately notify the carrier and place of purchase if any damage is found. Warranty claims
for damage caused by the carrier will not be honored. The packing materials that your UPS was shipped
in are carefully designed to minimize any shipping damage. In the unlikely case that the UPS needs to be
returned to the manufacturer, please use the original packing material. Since the manufacturer is not
responsible for shipping damage incurred when the system is returned, the original packing material is
inexpensive insurance. PLEASE SAVE THE PACKING MATERIALS!
Life Support Policy
As a general policy, we do not recommend the use of any of our products in life support applications where
failure or malfunction of the product can be reasonably expected to cause failure of the life support device

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or to significantly affect its safety or effectiveness. We do not recommend the use of any of our products
in direct patient care. We will not knowingly sell our products for use in such applications unless it receives
in writing assurances satisfactory to us that (a) the risks of injury or damage have been minimized, (b) the
customer assumes all such risks, and (c) our liability is adequately protected under the circumstances.
© COPYRIGHT 2023 BY JUICE GOOSE, INC.
All Rights Reserved. All rights of this User's Manual (“Manual”), including but not limited to the content,
information, and figures are solely owned and reserved by Juice Goose, Inc. (“Juice Goose”). The Manual
can only be applied to the operation or the use of this product. Any disposition, duplication, dissemination,
reproduction, modification, translation, extraction, or usage of this Manual in whole or in part is prohibited
without the prior written permission of Juice Goose. Given that Juice Goose will continuously improve and
develop the product, changes may be made to the information in this Manual at any time without
obligation to notify any person of such revision or changes. Juice Goose will make all possible efforts to
secure the accuracy and the integrity of this Manual. Juice Goose disclaims any kinds or forms of warranty,
guarantee, or undertaking, either expressly or implicitly, including but not limited to the completeness,
faultlessness, accuracy, noninfringement, merchantability or fitness for a particular purpose of the Manual.
Chapter 2: Controls and Indicators
1. The ON button is to turn the UPS on. Pressing the ON button during the Battery mode will silence
the alarm.
2. The OFF button is to turn the UPS off.
3. The Utility Power (Green) LED illuminates when Utility Power is present and extinguishes during the
Battery mode.
4. The Load Bank 1 (Green) LED is illuminated when the Load Bank is on.
5. The Load Bank 2 (Green) LED is illuminated when the Load Bank is on.

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6. The Bypass Active (Yellow) LED illuminates when the UPS is in the Bypass mode.
7. The Weak/Bad Battery (Red) LED illuminates when the UPS detects a weak battery, bad battery or if
the battery is disconnected. The Weak/Bad Battery icon is extinguished when the battery's
condition is good.
8. The LCD displays the status of the UPS.
9. Pressing the Enter button saves the changes made to the UPS settings.
10. Pressing the Page Up button goes to the previous page or will change the UPS settings.
11. Pressing the Page Down button goes to the next page.
12. Pressing the Function button and then the Page Up button will initiate a 10second battery test.
1. Displays the power flow of the UPS:
AC Mode Power Flow Bypass Mode Power Flow
Battery Mode Power Flow
2. The Site Wiring Fault icon illuminates when the UPS detects a site wiring problem. The SWF icon is
extinguished when the UPS is connected to properly wired wall outlet.
3. The Alarm Silencer icon illuminates when the audible alarm has been silenced.
4. The Overload icon will illuminate when the amount of load attached to the UPS is > 106% of its
power rating.
5. The Service icon illuminates when the UPS requires service.
6. The Alarm (Fault) icon illuminates when the UPS detects an internal fault.
7. Numerical values of the UPS parameters and error codes.
The UPS reports the following parameters on the LCD screen:
Input: Voltage, Frequency

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Output:
Voltage, Frequency, Current, Percentage
of load
Battery: Voltage
Runtime:
The time operating on the Battery mode
in minutes
Temperature: The internal temperature of the UPS in
degrees Celsius
NOTE: The LCD backlight will illuminate for 20-seconds when the UPS is connected to utility power, when
the UPS is turned ON/OFF, when any of the buttons on the LCD panel are touched and when the UPS
switches to the Battery mode. When the UPS has an event and/or an error code the LCD backlight will turn
on and remain on to alert the user that an event has occurred.
REAR PANEL
1. The USB Communications Port is for UPS monitoring and control.
2. The RS232 Communications Port is for UPS monitoring and control.
3. The EPO (Emergency Power Off) Port is for UPS control.
4. The R-J11/R-J45 modular connectors are used for 10/100/1000 Base-T Network/single line
Phone/Fax/Modem protection.
5. The input power cord is for connecting to utility power.
6. The option slot is for option cords.
7. The Battery Backup output receptacles. The output receptacles are electrically wired into two
segments to support the "Load Shedding Function" (Labeled 1 & 2). The 3KVA has a locking

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receptacle (Always On) that does not support the "Load Shedding Function". NOTE: The locking
receptacle is not on all models.
8. The rackmount brackets
9. The input circuit breaker will trip in the event the load exceeds the UPS’s power rating.
10. The fan is for ventilation.
11. The output circuit breaker will trip in the event the load exceeds the UPS’s power rating.
NOTE: The output circuit breaker is not on all models.
Model #
Input Power Plug
(All power cords are 10ft)
Output Power Receptacles
SCV10001 NEMA 5-15P 6-NEMA 5-15R
(Controllable)
SCV15001 NEMA 5-15P 6-NEMA 5-15R
(Controllable)
SCV20001 NEMA 5-20P
6
-
NEMA 5
-
15/20R
(Controllable)
SCV30001 NEMA L5-30P
6
-
NEMA 5
-
15/20R
(Controllable)
1-NEMA L5-30R (Always On)
Chapter 3: Installation
INSTALLATION PLACEMENT
This UPS series is ONLY intended to be installed in an indoor temperature-controlled environment that is
free of conductive contaminants. DO NOT operate the UPS in: extremely dusty and/or unclean areas,
locations near heating devices, water or excessive humidity, or where the UPS is exposed to direct sunlight.
Select a location, which will provide good air circulation for the UPS at all times. Route power cords so
they cannot be walked on or damaged. This UPS series is not intended for use in a computer room as
defined in the Standard for the Protection of Electronic Computer/Data Processing Equipment ANSI/NFPA
75. Typical battery life is 3 to 5 years. Environmental factors do affect battery life. High temperatures,
poor utility power, and frequent, short duration discharges have a negative impact on battery life.
Operating Temperature (Maximum): 0 to 40°C (+32 to +104°F)
Operating Elevation: 0 to 3,000m (0 to +10,000 ft)
Operating and Storage Relative Humidity: 10% to 90%, non-condensing
Storage Temperature: -15 to +45°C (+5 to +113°F) Storage Elevation: 0 to 15,000m (0 to +50,000 ft)
INSTALLATION
Be sure to read the installation placement and all the cautions before installing the UPS. Place the UPS in
the final desired location and complete the rest of the installation procedure. These UPSs are shipped with
the internal batteries disconnected. The batteries must be connected before putting these UPSs into
service. See the "Connecting the Batteries" procedure to connect the batteries and then the "Rackmount

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Configuration" to install the UPS into the rack. USE CAUTION: The UPS is heavy. Use the appropriate
number of personnel when installing the UPS.
CAUTION! DO NOT USE THE MOUNTING BRACKETS TO LIFT THE UPS.
The mounting brackets are ONLY for securing the UPS to the rack.
CONNECTING THE BATTERIES
(QUALIFIED SERVICE PERSONNEL ONLY)
Please read all of the WARNINGS and CAUTIONS before attempting to connect the batteries.
CAUTION! DO NOT USE THE MOUNTING BRACKETS TO LIFT THE
UPS. The mounting brackets are ONLY for securing the UPS to the rack.
WARNING: Use two or more people when installing the UPS, the UPS is extremely heavy.
1. Remove the UPS from the shipping box and place on a flat surface.
2. Grasp the battery door on the left-hand side, pull it outward and then set it aside (FIG. 1).
3. Press the spring-loaded latch on the battery retaining bracket on the lefthand side, pull it outward
and then set it aside (FIG. 2)
4. Press down to unlock the battery connector holders (FIG. 3).
5. Verify proper polarity. Connect the battery connectors (red and black) together. Place the battery
connectors in the battery connector holder and then relock the battery connector holders (FIG. 3).
NOTE: Some sparking may occur this is normal.
6. Re-install the battery retaining bracket.
7. Re-install the battery door on the UPS.
8. Connecting the Batteries is complete. See the Rackmount Configuration.
FIG. 1
FIG. 2

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FIG. 3
RACKMOUNT CONFIGURATION
This UPS series comes with mounting brackets for the standard 19" (46.5cm) rack pre-installed on the UPS.
There are optional Rail Kits for the 4-post racks and cabinets available. The screws for mounting the UPS
to the rack are included. NOTE: The Rail Kit for a 4-post rack and/or cabinet is included with the SCV30001.
CAUTION! DO NOT USE THE MOUNTING BRACKETS TO LIFT THE
UPS. The mounting brackets are ONLY for securing the UPS to the rack.
1. Mount the UPS into the rack and secure with the retaining screws (provided). WARNING: Use two
or more people when installing the UPS, the UPS is extremely heavy. Do not move the rack after
the units have been installed. The rack may become unstable due to the weight distribution.
2. The Rackmount Configuration is complete. See Connecting your Equipment.
TOWER CONFIGURATION
The tower configuration allows the user to install the UPS in the up-right position. The tower brackets are
provided with the UPS. WARNING: Use two or more people when installing the UPS, the UPS is extremely
heavy.
1. Once the location of the UPS has been determined, place the UPS on a flat surface, remove the
rackmount brackets from the UPS and then attach the four (4) tower brackets as shown below.
2. Stand the UPS in the up-right position and place it in the desired location. Make sure that the UPS
is stable.
3. The LCD panel can be rotated to read in the up-right position. There are two small slots, one on
each side of the LCD panel. Insert a small flat screwdriver into the slot to pop out the LCD panel.

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Position the LCD panel so that it reads in the up-right position. Press the LCD panel back into the
front panel.
WARNING: The UPS must be installed in the proper up-right position. If the UPS is not installed in the
proper up-right position the Batteries will be damaged. Once the UPS is placed in the tower brackets,
looking at the front panel the YELLOW Battery disconnected label on the top cover of the UPS MUST be on
your left-hand side.
4. The Tower Configuration is complete. See Connecting your Equipment.
CONNECTING YOUR EQUIPMENT
Plug the equipment into the output receptacles on the rear panel of the UPS. Ensure that you do not
exceed the maximum output rating of the UPS (refer to the information label or the Electrical Specifications
in this manual). DO NOT PLUG EXTENSION CORDS, ADAPTER PLUGS OR SURGE STRIPS INTO THE OUTPUT
RECEPTACLES OF THE UPS.
CAUTION! DO NOT connect a laser printer to the output receptacles on the UPS, unless the UPS is rated
2000VA or greater. A laser printer draws significantly more power when printing than at idle and may
overload the UPS.
CONNECTING THE UPS TO AN AC SOURCE
Plug the UPS into a two pole, three wire, grounded AC wall outlet. The AC wall outlet shall be near the UPS
and shall be easily accessible. The plug on the input power cord on this UPS series is intended to serve as
a disconnect device. DO NOT PLUG THE UPS INTO EXTENSION CORDS, ADAPTER PLUGS OR SURGE STRIPS.
DO NOT CUT THE INPUT PLUG OFF AND ATTEMPT TO HARDWIRE THIS UPS, DOING SO WILL VOID THE
WARRANTY.

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CHECKING THE SITE WIRING FAULT
After plugging the UPS into the AC wall outlet, check the Site Wiring Fault icon on the front panel of the
UPS. If the Site Wiring Fault icon is illuminated and error code Er16 is displayed, the UPS is plugged into
an improperly wired AC wall outlet. If the UPS indicates a Site Wiring Fault have a Qualified Electrician
correct the problem.
CHARGING THE BATTERY
The UPS will charge the internal batteries whenever the UPS is connected to an AC source and there is an
acceptable AC voltage present (55V (load-dependent) - 150VAC). It is recommended that the UPS's
batteries be charged for a minimum of 4 hours before use. The UPS may be used immediately, however,
the “On-Battery” runtime may be less than normally expected. NOTE: If the UPS is going to be out of
service or stored for a prolonged period of time, the batteries must be recharged for at least twenty-four
hours every ninety days.
NETWORK/PHONE/FAX/MODEM PROTECTION CONNECTION (OPTIONAL)
Connect a 10/100/1000 Base-T network, single line phone, Fax or Modem line to the RJ11/45 modular
connectors on the rear panel of the UPS. This connection will require another length of telephone or
network cable. The cable coming from the telephone service or networked system is connected to the
port marked “IN”. The equipment to be protected is connected to the port marked "OUT". NOTE:
Connecting to the Network/Phone/Fax/Modem modular connectors is optional. The UPS works properly
without this connection.
COMMUNICATIONS PORT CONNECTION (OPTIONAL)
The Power Monitoring Software and interface cables can be used with the UPS. Use only the interface
cables that come with these UPSs. Connect the interface cable (Serial or USB) to the appropriate
communications port on the rear panel of the UPS. Connect the other end of the cable to the device that
will be monitoring/controlling the UPS. NOTE: Connecting to the Communications Port is optional. The
UPS works properly without this connection.
EMERGENCY POWER OFF (EPO) FUNCTION
Connect one end of a two (2) wire cable to the EPO port on the rear panel of the UPS and the other end of
the two (2) wire cable to an EPO switch. To shut down the UPS in the AC or the Battery mode short pin1
to pin2 for approximately 0.5-seconds. In the AC mode; the UPS must be turned off and then back on
again to restart the UPS. In the Battery mode; once the utility power returns the UPS must be turned on to
restart the UPS. The LCD will display EPo for this function.
OPTION SLOT (OPTIONAL)
The option slot on the rear panel of the UPS is for the SNMP and the Relay cards. Remove the cover plates
from the option slot. Install the SNMP card or the Relay card. Connect the appropriate interface cable to
the SNMP card or the Relay card on the rear panel of the UPS. Connect the other end of the cable to the
device that will be monitoring/controlling the UPS. NOTE: Using the Option Slot optional. The UPS works
properly without this connection.

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Chapter 4: Operation
SYSTEM OVERVIEW
This double conversion On-Line UPS protects computers, servers, telecommunications, security and other
electronic equipment from blackouts, brownouts, overvoltages, and surges. This On-Line UPS converts
the input AC to DC and then back to a true sine wave AC output. The true sine wave output is regulated
within 2% of the nominal output voltage. The Power Factor Correction (PFC) circuitry corrects the input
power factor to within 99% of unity and blocks the load generated harmonic distortion from getting back
on the input AC line. This On-Line UPS provides a continuous true sine wave output with zero transfer
time and great regulation to protect your mission critical equipment. The UPS will quietly and confidently
protect your system from power anomalies.
The UPS will charge the batteries when the UPS is in the on or off position as long as the UPS is plugged
into the wall outlet and there is an acceptable AC voltage present (55V (load dependent) - 150VAC). When
a blackout, brownout, or an overvoltage condition occurs while the UPS is in the On-Line mode or the
Economy mode; the UPS will transfer to the battery mode, the On Battery indicator will illuminate and the
audible alarm will sound once every ten-seconds indicating that the utility power is lost or unacceptable.
When the utility power returns or is at an acceptable level, the UPS will automatically transfer back to the
On-Line mode or the Economy mode and start recharging the batteries. During an extended outage when
there is approximately two minutes of backup time remaining the audible alarm will sound twice every
five-seconds. This Low Battery Warning is letting the user know that they should save all open files and
turn off their equipment. When the batteries reach the predetermined level the UPS will automatically
shut down protecting the batteries from over discharging. Once the utility power returns the UPS will
automatically restart providing safe usable power to the connected equipment and start recharging the
batteries.
The Economy mode operation: The input utility power 'bypasses' the inverter circuit and is connected
directly to the output of the UPS powering the connected equipment while simultaneously charging the
batteries. When a blackout, brownout, or an overvoltage condition occurs the UPS will transfer to the
battery mode, the inverter will turn on powering the connected equipment, the On-Battery indicator will
illuminate and the audible alarm will sound once every ten-seconds indicating that the utility power is lost
or unacceptable. When the utility power returns or is at an acceptable level, the UPS will automatically
transfer back to the Economy mode and start recharging the batteries.
Block Diagram of the Basic Wiring and Internal Circuit Configuration

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TURNING THE UNIT ON/OFF
Turning the unit On
When the UPS is connected to an AC source and there is an acceptable AC voltage present; Press
and then release the ON button after the audible alarm beeps twice to turn the UPS On and power
the load.
DC START: Press and then release the ON button after the audible alarm beeps twice. Then within
10-seconds press and then release the ON button after the audible alarm beeps twice to DC start
the UPS and power the load.
Turning the unit Off
When the UPS is in the AC normal mode; Press and then release the OFF button after the audible
alarm beeps twice to turn the UPS Off. The UPS will continue to charge the batteries whenever it
is plugged into a wall outlet and there is acceptable AC voltage present.
ALARM SILENCER
When the UPS is operating in the Battery mode press the ON button to silence the audible alarm. Once
the UPS reaches the Low Battery Warning (LBW) threshold the audible alarm will start beeping again. When
the UPS returns to the normal AC mode the audible alarm will reset to default. The audible alarm cannot
be silenced during the LBW or any Fault/error event.
USER INVOKED BATTERY TEST
The user invoked battery test feature is useful to verify the correct operation of the UPS and the condition
of the batteries. With the UPS in the AC normal mode; Press the Function button and then the Page Up
button. The UPS will perform a ten-second battery test to measure the battery’s capability to support the
connected load. During the battery test, the UPS will switch to the battery mode, the Battery mode power
flow will illuminate and the audible alarm will sound. If the UPS fails a battery test, one of the icons and/or
error codes will remain illuminated indicating the type of problem.
LOAD SHEDDING FUNCTION
The output receptacles are electrically wired into two segments to support the "Load Shedding Function"
(Labeled 1 & 2). The user can control the two segments individually or both at the same time. The Load
Shedding Function is controllable by the Power Monitoring Software or the SNMP card. NOTE: The locking
receptacle (Always On) does not support the "Load Shedding Function".
ECONOMY MODE (ECO) FUNCTION
The UPS must be turned on and in the normal AC mode. The Economy mode option must be Enabled
through the SNMP card or the Power Monitoring software. Once the Economy mode has been Enabled the
LCD will display ECO and the Bypass (Yellow) LED will be illuminated. Turn on the connected equipment
one at a time.
EMERGENCY POWER OFF (EPO) FUNCTION
Connect one end of a two (2) wire cable to the EPO port on the rear panel of the UPS and the other end of
the two (2) wire cable to an EPO switch. To shut down the UPS in the AC or the Battery mode short pin1

14
to pin2 for approximately 0.5-seconds. In the AC mode, the UPS must be turned off and then back on
again to restart the UPS. In the Battery mode, once the utility power returns the UPS must be turned on to
restart the UPS. The LCD will display EPo for this function.
CHANGING THE OUTPUT VOLTAGE
The output voltage can be configured for 110V, 120V, or 127V. The default setting for the output voltage
is 120V. To change the output voltage, follow the steps below:
1. Connect the UPS to utility power. DO NOT turn on the UPS.
2. Press the ON button and the Page Down button simultaneously until the audible alarm beeps once
and then release.
3. Use the Page Up button to select the desired output voltage setting and then press the Enter button.
4. Disconnect the UPS from utility power and allow the UPS to completely shut down to save the
changes.
5. Reconnect the UPS to utility power and then press the ON button to turn the UPS on and verify the
output voltage. Changing the output voltage is complete. The UPS is ready for normal operation.
COMMUNICATIONS PORTS (RS232 and USB)
The RS232 communication port is a standard DB9 female. The pinout for the port is below:
Pin 2: /TXD
Pin 3: /RXD
Pin 5: Ground
The USB protocol is HID. The HID USB driver is the standard for the Windows OS. Simply plug the USB
cable into the UPS and the computer then follow the prompts on the screen. NOTE: When using the
UPS's USB port with Windows XP, 7,8 or 10 the Power Options in the Control Panel may need to be
configured.
POWER MONITORING SOFTWARE
The UPS comes with a Power Monitoring Software CD, or you can go to our web site at www.
juicegoose.com/products/scv-series, then look for “Downloads”. There you can download (Free of Charge)
the latest version of the Juice Goose SentryHD software. See the software CD for installation instructions
of the Power Monitoring Software.
OPTION SLOT
The option slot on the rear panel of the UPS is for option cards. Contact your local dealer or visit our Web
site at www. juicegoose.com for the available option cards for this series.
ALARMS
ON BATTERY
When the UPS is operating on the batteries, the On-Battery icon will illuminate, the Utility power LED
(Green) will extinguish, and the audible alarm will sound one beep every ten-seconds. The audible alarm
can be silenced during this condition. The alarm will stop once the UPS returns to the AC normal mode.

15
LOW BATTERY WARNING
When the UPS is operating on the batteries and the battery reserve is running low, the audible alarm will
sound two beeps every five-seconds and error code Er17 will be displayed. This condition will continue
until AC returns or the UPS shuts down from battery exhaustion. NOTE: The audible alarm cannot be
silenced during this condition.
WEAK/BAD/DISCONNECTED BATTERY
The UPS automatically tests the battery’s condition. If the battery is weak, bad or disconnected, the
Weak/Bad/Disconnected Battery icon will illuminate, error code Er15 will be displayed and the audible
alarm will beep three times every five-minutes until the battery is reconnected, replaced or passes a self-
test. It is recommended that the UPS be allowed to charge overnight before performing a battery test to
confirm a Weak/Bad Battery condition. NOTE: The audible alarm cannot be silenced during this condition.
OVERLOAD
When the amount of load attached to the UPS is > 106% of its power rating; the Overload icon will
illuminate, the error code Er02 will be displayed and the audible alarm will beep continuously. This alarm
will remain on until the excess load is removed or the UPS’s self-protection circuit shuts the UPS down. If
the UPS shuts down because of an Overload condition, the UPS must perform an Inverter function or a
Self-Test to clear the Overload Alarm. NOTE: The audible alarm cannot be silenced during this condition.
UPS FAULT
When the UPS detects a hardware and/or internal fault, the Fault icon will illuminate and the audible alarm
will beep continuously. The fault condition, in some instances, may be reset by turning the UPS off and
then on again. NOTE: The audible alarm cannot be silenced during this condition.
SITE WIRING FAULT
If the Site Wiring Fault icon is illuminated and error code Er16 is displayed, the UPS is plugged into an
improperly wired AC wall outlet. If the UPS indicates a Site Wiring Fault have a Qualified Electrician correct
the problem.

16
Chapter 5: Configurable Parameters and Settings
(These items may require optional software or hardware)
Function Factory
Default User Choices Description
Battery install date Date of
manufacture
Date of battery
replacement
month/day/year
XX/XX/XXXX
Enter the current date when
replacing batteries.
Battery replace date
5 years from
the install
date
Date of the next
battery replacement
month/day/year
XX/XX/XXXX
Enter the date of the next
battery replacement.
Enable/ Disable auto
restart Enabled Enable or Disable
When enabled, the UPS will
automatically restart from a
low battery shutdown when
normal AC returns.
Set audible alarm state Enabled Enabled, at low
battery, disabled
Enabled
-
the UPS will emit a
short beep when in the battery
mode. At Low Battery, the UPS
will emit two beeps from low
battery warning until
shutdown.
Disabled - Use only when
software is controlling the UPS
or to silence the alarm.
Shutdown Type Entire UPS Entire UPS or UPS
output
Entire UPS - Turns off the
entire UPS. UPS Output - Turns
off the UPS's output
receptacles only.
Set inverter output
voltage 120VAC 110, 120, 127VAC Changes the output voltage.
Enable/ Disable
ECO Disabled Enable or Disable Enabled - the UPS will operate
in the Economy mode.
Enable/ Disable Load
Shedding Disabled Enable, Disable or Configure
Enabled - the specified outlet
bank will turn off.
Configure - the specified outlet
bank will turn on or off based
on the selected event.

17
Chapter 6: Obtaining Service
IF THE UPS REQUIRES SERVICE
1. Use the Troubleshooting section to eliminate obvious causes.
2. Verify there are no tripped circuit breakers and that the batteries are good. A tripped circuit breaker
and defective batteries are the most common issues.
3. Call your dealer for assistance. If you cannot reach your dealer, or if they cannot resolve the issue
call or fax the Technical Support department at the following number: [phone] or visit our
website at www.juicegoose.com. Before calling the Technical Support Department have the
following information available:
a. Contact name and address.
b. Where and when the unit was purchased.
c. All of the model information about your unit.
d. The serial number of your unit.
e. Any information on the failure, including LEDs that may be illuminated or error codes
displayed.
f. A description of the protected equipment including model numbers, if possible.
g. A technician will ask you for the above information and if possible, help solve the issue over
the phone. In the event that the unit requires factory service, the Technical Support
Representative will issue you a Return Material Authorization Number (RMA #). NOTE: We
must have the model number and the serial number of the product to issue an RMA #.
h. If the unit is under warranty, the repairs will be done at no charge. If the unit is not under
warranty there will be a charge for the repair.
4. Pack the unit in its original packaging. If the original packaging is no longer available, ask the
Technical Support Representative about obtaining a new set. It is important to pack the unit
properly in order to avoid damage in transit. Never use Styrofoam beads for a packing material.
a) Include a letter with your name, address, daytime phone number, RMA number, a copy of your
original sales receipt, and a brief description of the problem.
5. Mark the RMA # on the outside of all packages. The factory cannot accept any package without the
RMA # marked on the outside of the package.
6. Return the unit by insured prepaid carrier to:
JUICE GOOSE UPS
7320 Ashcroft, Suite 104
Houston, TX 77081
ATTN: RMA # _______

18
Chapter 7: Troubleshooting
Symptom / Error Code Cause / What To Do
Only the AC normal LED is
illuminated.
The UPS has not been turned on. Press the On button and release after the audible alarm beeps
twice.
UPS only operates in battery
mode, even though there is AC
present.
Reset the input circuit breaker by pressing the plunger back in. If the input circuit breaker trips after
UPS restarts, reduce the load on the UPS.
UPS does not provide the
expected runtime.
Charge the batteries for 8
-
hours and retest. If the runtime is still less than expected, the batteries
may need to be replaced.
The AC
normal icon is
illuminated, but there is no
output.
Disconnect the computer cable from the UPS, press the On button. If UPS works normally, the
software has control of the UPS.
The Fault icon is illuminated
and a constant alarm. The UPS has an internal problem. Call for service.
Er01: UPS is shutdown. The UPS has detected a short-circuit on its output. Check the attached load.
Er02: The Overload icon is
illuminated and a constant
alarm.
Check the specifications and remove part of the load. If the UPS shuts down because of an
Overload, the UPS must perform an Inverter function or a Self-Test to clear the Overload Alarm.
Er03: UPS Over Temperature.
The internal temperature has exceeded the safe operating range for the UPS. Check the
specifications.
Er08: DC BUS voltage abnormal
(High).
Turn the UPS off, unplug the power cord, wait for 5
-
minutes
and then restart the UPS. If the error did
not clear call for service.
Er09: DC BUS voltage abnormal
(Low).
Turn the UPS off, unplug the power cord, wait for 5
-
minutes
and then restart the UPS. If the error did
not clear call for service.
Er10: Inverter Over Current. Check the specifications and remove part of the load.
Er11: Inverter/Output Failure
Shutdown. The UPS has an internal fault. Call for service.
Er12: DC BUS Pre
-
charge
abnormal.
Turn the UPS off, unplug the power cord, wait for 5
-
minutes and then restart the UPS. If the error did
not clear call for service.
Er13: Fan Failure. The fan has either failed or has stopped due to excessive dirt. If the fan has failed, call for service. If
the fan is dirty, use a can of "Canned Air" to clean the fan.
Er14: Charger Failure.
The charger has failed, call for service.
Er15: Weak/Bad Battery icon is
illuminated.
Check the battery
connections, charge the batteries for 8
-
hours and retest. The batteries may need
to be replaced.
Er16: Site Wiring Fault. Have a qualified electrician correct the service wiring.
Er17: Low Battery Warning.
The UPS's battery reserve is low. This
condition will continue until AC returns, or the UPS shuts down
from battery exhaustion.
Er18: EEPROM data error.
Turn the UPS off, unplug the power cord, wait for 1
-
minute
and then restart the UPS. If the error
does not clear call for service.
Er26: Input Over Current. Check the specifications and remove part of the load. If the error did not clear call for service.
Er28: Bypass mode Overload. Check the specifications and remove part of the load. If the error did not clear call for service.
Er29: Charger overcharges the
battery. The UPS has an internal fault. Call for service.
Er38: Failed to synchronize
with utility input.
Turn the UPS off,
unplug the power cord, wait for 5
-
minutes and then restart the UPS. If the error did
not clear call for service.
Er39: Low Battery Capacity.
The UPS's battery capacity is low. Charge the batteries for 24hours. If the error does not clear call for
service.