Kaiser Baas KBA03026 User manual

VIDEO CONVERTER TROUBLESHOOT GUIDE
If the device (USB 2861) is not listed in the dropdown list as shown in this picture,
Please follow these steps
1. Make sure the Video Converter is connected to computer
2. Windows 8 users must downloaded the latest version of Magix video Easy software from our
website. Please click here to download it.
3. Go to your device manager (If you cannot find device manager, go to Run (Press Windows
button + Button Rtogether and you will see Run prompt) > Type devmgmt.msc and
press OK.
You can see USB 2861 Device with a yellow mark under the other devices

4. Insert the Video Converter disc in to your PC’s CD/DVD drive.
5. Right Click on the USB 2861 Device > Select Update Driver Software > Choose the second
option Browse my computer for driver software > Click Browse (Make sure Include
subfolders box is ticked)
6. Click on Computer > You will find your CD/DVD drive there >Click that CD/DVD drive >Press
OK
Once the driver has been installed successfully, you will see this image on screen.

7. Click Close
8. Go to Device Manager and you will notice that USB 2861 device and USB capture device are
listed under Sound Video and Game controllers.
9. Open the Magix Video Easy Program and you can see the USB 2861 device in the dropdown
list.
If you still cannot configure it, please visit www.kaiserbaas.com and contact our ‘live
help’. We can assist you by remotely connecting to your computer.
Support hours (AEST): Mon - Fri 9AM to 5PM ,Sat 10AM to 3 PM.