Kaon KSTB2100 Troubleshooting guide

Set-Top Box & Remote
KSTB2100
User Installation Guide
Rev.100221
KAONMEDIA

TABLE OF CONTENTS
WHAT’S IN THE BOX?
SET-TOP BOX AT A GLANCE
BUTTON FUNCTIONALITY
SELF-INSTALL PHYSICAL PLACEMENT GUIDELINES
SELF-INSTALL CONNECTION GUIDELINES
INITIAL BOX POWER ON
NETWORK SETUP
SERVICE VALIDATION
TROUBLESHOOTING
APPENDIX A : TV Codes for Remote Pairing
APPENDIX B : Audio System Codes for Remote Pairing
3
4
6
7
8
12
18
19
20
21
33
Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, and the double-D symbol
are trademarks of Dolby Laboratories.
This item incorporates copy protection technology that is protected by U.S. patents and other
intellectual property rights of Rovi Corporation. Reverse engineering and disassembly are prohibited.
Google, Android, YouTube, Android TV and other marks are trademarks of Google LLC
The Adopted Trademarks HDMI, HDMI High-Denition Multimedia Interface, and the HDMI Logo are
trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and
other countries.

<FCC User manual Statements>
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1)this device may not cause harmful interference, and
(2)this device must accept any interference received, including interference that cause undesired operation.
FCC Part 15.105 statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate ratio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interface to
radio or television reception, which can be determines equipment o󰀨 and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit di󰀨erent from that to which the receiver is connected.
-Consult the dealer or an experienced radio/TV technician for help.
FCC Part 15.21 statement
Any changed or modications not expressly approved by the party responsible for compliance could void the user's
authority to operate this equipment.
RF Exposure Statement(MPE)
The antenna(s) must be installed such that a minimum separation distance of at least 20 cm is maintained between the
radiator (antenna) and all persons at all times. This device must not be co-located or operating in conjunction with any
other antenna or transmitter.

KSTB2100 User Installation Guide
4
WHAT’S IN THE BOX?
KSTB2100
Set-Top Box (STB)
Kaon Voice
Classic RCU
AA Batteries RCA Analog Composite
Breakout Cable
(Optional)
HDMI Cable Power Adapter

KSTB2100 User Installation Guide
5
SET-TOP BOX AT A GLANCE
Perspective View
Power Button
Used to power the Kaon STB
On or O󰀨.
Status Indicator LED
Indicates power status of STB
(Red = O󰀨, Green = On).
Infrared (IR) Sensor
Used to communicate with the
KURV Remote Control.
1 2
3
1
2
3

KSTB2100 User Installation Guide
6
Rear View
AV Out
SD Analog A/V output, used
to connect to older-style TVs
that do not support HDMI
connections. Ask your installer
for an RCA composite breakout
cable if one was not included.
RJ45
10/100 Ethernet port used to
connect to a home router.
HDMI
Digital A/V output, used to
connect to a TV via HDMI cable.
S/PDIF
Optical Audio output, used to
connect to external Sound bar or
Surround Sound system.
An optical cable with TOSLINK
connectors is required (not
included).
USB
This port has an output power
capability of 5V DC @ 1 amp.
12V/1.5A In
DC Power port, used to connect
via the power adapter.
4
5
6
7
8
9
4 5 6 7 8 9

KSTB2100 User Installation Guide
7
BUTTON FUNCTIONALITY
TV ON
TV/STB ON
Fast Backward
Play/Pause
Fast Forward
TV Guide
Live TV
OK
Up/Down/Left/Right
Return
Home
Google Assistant
Volume Up
Mute
Volume Down
CH UP
Last Channel Watched
CH Down
Menu
Device Input
Remote Set
Number Pad
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
1
3
6
10
13
14
15
20
22
9
2
4
8
12
19
5
7
16
17
18
21
11

KSTB2100 User Installation Guide
8
USAGE CONSTRAINTS
The KSTB2100 set-top box should be placed in a location away from direct or
indirect heat sources.
Remote Operating in IR Mode
With the remote operating in IR mode, it is
recommended that the KSTB2100 be placed in
sight for the end user. The IR sensor is in center of the front face plate.
Remote Operating in RF4CE Mode
With the remote operating in RF mode, the KSTB2100 may be placed out of sight.
This may include behind a wall-mounted TV or in a TV cabinet.
External DVR via USB Drive
The USB port cannot be used to connect an external USB drive to support
local DVR capability.
SELF-INSTALL PHYSICAL
PLACEMENT GUIDELINES

KSTB2100 User Installation Guide
9
What You Need
• An HD or Ultra High Definition (UHD) TV that can support 720p, 1080p or 4K UHD.
• A Broadband Internet connection that supports a wired or WiFi wireless home network
(802.11 g, n, or ac).
• Pay TV Operator login credentials (mandatory).
• Google login credentials (optional).
SELF-INSTALL CONNECTION GUIDELINES
HDMI Cable Connection
The USB port cannot be used to connect an external USB drive to support
local DVR capability.
Connect the HDMI Cable to the TV HDMI Port and Select the
corresponding HDMI Source on the TV
Connect the Power Adapter
(100 ~ 240V AC, 50/60 Hz)
Connect the Ethernet Cable to a
Router (Optional)
Output to TV
Input thru WiFi or
Ethernet Cable Power

KSTB2100 User Installation Guide
10
Output to TV Connect the Analog Composite to the TV Ports and Select the
corresponding AV Source on the TV
Connect the Power Adapter (100 ~
240V AC, 50/60 Hz)
Connect the Ethernet Cable to a
Router (Optional)
Input thru WiFi or
Ethernet Cable
Power
Analog Composite Breakout Cable Connection
Connect the analog composite cable as shown below. This connection scheme should only be used if the TV does
not have a working HDMI port.

KSTB2100 User Installation Guide
11
Network Connection
You must connect your new STB to an internet connection through either a WiFi wireless connection or a wired
Ethernet connection.
Wired Network Connection
If your home router is near the STB location, a CAT-5/5e/6 Ethernet cable may be used for internet connectivity.
Plug one end of the CAT-5/5e/6 cable into the STB RJ45 port. Plug the other end of the cable into any LAN port of
your home router.
Connect the Power Adapter
(100 ~ 240V AC, 50/60 Hz)
Connect the Ethernet
Cable to a Router
Input thru WiFi or
Ethernet Cable
Power

KSTB2100 User Installation Guide
12
WiFi Network Connection
Connect Automatically Using WPS
Navigate to the main menu by pressing the following key sequences:
Home
→Settings →Network →WiFi → Select to enable.
Once WiFi has been enabled, using the remote scroll down and select “Connect via WPS”.
Once selected press the WPS button on your home router. The Set-Top Box will automatically connect to the
WiFi network.
Ensure that WiFi network signal strength is strong or very strong .
Connect Manually
If your home WiFi router does not have a WPS button, you can connect manually. Navigate to the main menu by
pressing the following key sequences:
Home
→Settings →Network →WiFi → Select to enable.
Once WiFi has been enabled, using the remote scroll down and select the required network and press OK. When
prompted, enter your WiFi password using the remote. Alternately a USB keyboard may be plugged into the USB
port of the Set-Top Box. Type password on keyboard as required.
Ensure that WiFi network signal strength is strong or very strong .

KSTB2100 User Installation Guide
13
The following screens describe the remote key sequences required to setup the KSTB2100. When powered up and
fully booted, the box will start on this screen.
Select Skip and press OK to continue. The following screen will be displayed.
If the end user wishes to login with their Google ID they may do so at this point.
If not, select Skip and press OK to continue.
INITIAL BOX POWER ON

KSTB2100 User Installation Guide
14
Once logged in, the following Terms of Service screen will be displayed.
Select Accept and press OK to continue.
Select Yes on the Location screen and press OK to continue.

KSTB2100 User Installation Guide
15
On the Help Improve screen, select Yes and press OK to continue.
On the Choose a Name screen, select the appropriate name for the unit and
press OK to continue.

KSTB2100 User Installation Guide
16
The following Get Started screen will display the login where your Cable Provider App will be located. This app
cannot be unselected. Select Continue and press OK to get to the next screen.
On the Welcome screen, arrow right five times to get to the next screen.

KSTB2100 User Installation Guide
17
Select Done and press OK to continue.
When it is finished processing, the Login screen will be displayed.

KSTB2100 User Installation Guide
18
An example login screen is shown. This will be unique for each subscriber. Credentials may be entered using the
remote or via a USB keyboard (recommended)

KSTB2100 User Installation Guide
19
NETWORK SETUP
Wi-Fi Requirements
Navigate to the main menu by pressing the following key sequences:
Home
→Settings →Network →WiFi → Select to enable.
Once WiFi has been enabled, using the remote scroll down and select “Connect via WPS”.
Once selected press the WPS button on your home router. The Set-Top Box will automatically connect to the
WiFi network.
Ensure that WiFi network signal strength is strong or very strong .
Connect Manually
If your home WiFi router does not have a WPS button, you can connect manually. Navigate to the main menu by
pressing the following key sequences:
Home
→Settings →Network →WiFi → Select to enable.
Once WiFi has been enabled, using the remote scroll down and select the required network and press OK. When
prompted, enter your WiFi password using the remote. Alternately a USB keyboard may be plugged into the USB
port of the Set-Top Box. Type password on keyboard as required.
Ensure that WiFi network signal strength is strong or very strong .

KSTB2100 User Installation Guide
20
SERVICE VALIDATION
RCU/STB Operation
Once STB has been installed and credentials have been entered, the user should confirm that remote works as
expected with STB. The user should check the following buttons for correct operation.
• Volume up/down
• Channel up/down
• Menu
• Home
• Guide
• Shows
• Movies
General Video Quality
IUser should validate that overall video quality is as expected. If possible, tune to a channel with fast moving scenes
(e.g. football or hockey game).
Signal Strength Validation
Signal strength may be checked via the network sub-menu in the main menu.
Using the remote and menu navigate to the following:
Home
→Settings →Network →
Ensure that WiFi network signal strength is strong or very strong .