Keba KeContact P20 Instruction Manual

KeContact P20
Frequently Asked Questions
for users

KeContact P20 FAQs for the user
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© KEBA 2015
Table of contents
1GENERAL INFORMATION AND OPERATION 4
1.1 WHICH TYPES OF VEHICLES CAN BE CHARGED AT THE KECONTACT P20? 4
1.2 MAY OTHER DEVICES BESIDES VEHICLES BE OPERATED AT THE KECONTACT P20? 4
1.3 HOW IS A CHARGING PROCEDURE STARTED? 4
1.4 HOW IS A CHARGING PROCEDURE ENDED? 4
1.5 CAN THE PLUG OF THE CHARGING CABLE AT THE KECONTACT P20 BE LOCKED? 4
1.6 WHICH PLUG AND CABLE TYPES MAY BE USED FOR CHARGING (APPLIES TO KECONTACT
P20 WITH TYPE 2SOCKET)? 4
1.7 WHICH CABLE CROSS-SECTIONS MAY BE USED FOR CHARGING (APPLIES TO KECONTACT
P20 WITH TYPE 2SOCKET)? 4
1.8 MAY THE CHARGING CABLE BE PERMANENTLY CONNECTED TO THE KECONTACT P20
(AFFECTS KECONTACT P20 WITH TYPE 2SOCKET)? 4
1.9 CAN THE CHARGING PROCEDURE BE CONTROLLED BY EXTERNAL DEVICES? 5
1.10 HOW CAN THE KECONTACT P20 BE CLEANED? 5
1.11 CAN THE HOUSING OF THE KECONTACT P20 BE PAINTED OR HAVE LABELS AND SIMILAR
APPLIED? 5
2POSSIBLE FAULTS 6
2.1 THE CHARGING PROCEDURE DOES NOT START 6
2.2 THE STATUS LED DOES NOT LIGHT UP/FLASH 6
2.3 THE STATUS LED LIGHTS UP/FLASHES RED 6
2.4 THE PLUG AT THE KECONTACT P20 DOES NOT LOCK 6
2.5 THE PLUG AT THE KECONTACT P20 DOES NOT UNLOCK 7
2.6 THE VEHICLE IS NOT (FULLY)CHARGED 7
2.7 AUTHORIZATION AT THE KECONTACT P20 EXPIRES UPON PLUGGING IN THE CORD AT THE
VEHICLE 7
3MECHANICAL DAMAGE AND REPLACEMENT PARTS 7
3.1 THE DEVICE SHOWS DAMAGE AFTER UNPACKING 7
3.2 WHICH REPLACEMENT PARTS CAN BE ORDERED? 7
4ACCESSORIES 7
4.1 CAN A KECONTACT P20 WITH TYPE 2SOCKET BE CONVERTED TO A FIXED CABLE? 7
4.2 IS THERE A CABLE EXTENSION FOR THE WALL BOX? 7
4.3 INSTALLING THE KECONTACT P20 ON A BASE 8
4.3.1 WHAT KIND OF SUBSURFACE IS REQUIRED FOR THE BASE? 8
5ORDERING OPTIONS 8
5.1 HOW CAN UNAUTHORIZED ACCESS TO THE CHARGING STATION BE PREVENTED? 8
5.2 CAN A KEY SWITCH OR RFID SENSOR THE RETROFITTED? 8
5.3 KEY SWITCH ORDERING OPTION 8
5.3.1 DOES A HALF-CYLINDER LOCK HAVE TO BE INSTALLED? 8

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5.3.2 WHICH HALF-CYLINDER LOCK CAN BE ORDERED? 8
5.3.3 HOW CAN IINSTALL MY OWN HALF-CYLINDER LOCK? 9
5.3.4 WHO SHOULD ICONTACT IF ILOSE ALL THE KEYS? 9
5.4 RFID ORDER OPTION 9
5.4.1 CAN IUSE MY OWN RFID CARDS/TAGS? 9
5.4.2 WHICH RFID CARDS/TAGS CAN BE USED? 9
5.4.3 HOW ARE ADDITIONAL RFID CARDS/TAGS PROGRAMMED? 9
5.4.4 WHERE CAN IPURCHASE RFID CARDS/TAGS? 9
5.4.5 CAN RFID CARDS/TAGS BE DELETED FROM THE KECONTACT P20? 9
5.4.6 CAN RFID CARDS/TAGS BE READ OUT FROM THE KECONTACT P20? 9
5.4.7 WHAT SHOULD IDO IF ILOSE MY RFID CARDS/TAGS? 9
5.5 PLC MODEM ORDER OPTION 9
5.5.1 WHAT IS A PLC MODEM (POWER LINE COMMUNICATION)USED FOR IN THE KECONTACT P20?
9
6WARRANTY 10

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1 General information and operation
1.1 Which types of vehicles can be charged at the KeContact P20?
The KeContact P20 can charge all vehicles having a standard Type 1 or Type 2 charging
socket in compliance with IEC 62196 and a Mode 3 charging. You can find an overview of
the current vehicle models and the respective socket types in the version overview at
www.KeContact.com.
1.2 May other devices besides vehicles be operated at the KeContact P20?
The KeContact P20 is a specially developed charging station for charging electrically
operated vehicles. Therefore, the operation of other devices is not permitted.
1.3 How is a charging procedure started?
For KeContact P20 versions without authorization (RFID, key switch), a charging procedure
is already initiated when connecting the charging cable to the charging station and vehicle.
The charging station automatically locks the plug and charging is started.
For versions with RFID or key switch, an authorization is first necessary (operation of the key
switch or by holding the RFID card/tags in the area of the RFID symbol). A successful
authorization will be indicated by a series of increasing tones whereby the charging station
starts the charging.
1.4 How is a charging procedure ended?
The charging procedure is ended by unplugging the charging cable at your vehicle. The plug
in the KeContact P20 is then automatically unlocked in the cable can be unplugged.
1.5 Can the plug of the charging cable at the KeContact P20 be locked?
Yes. For versions with Type 2 socket, the plug is automatically locked as soon as it is
plugged into the KeContact P20. Unlocking occurs after completion of a charge by
disconnection on the vehicle side. If a connection did not occur on the vehicle side, the
KeContact P20 will automatically unlock again after one minute.
1.6 Which plug and cable types may be used for charging (applies to KeContact P20
with Type 2 socket)?
Only Type 1 and Type 2 plugs and cables in accordance with Standard IEC 62196 may be
used. If you have additional questions, please contact your service partner or vehicle
manufacturer.
1.7 Which cable cross-sections may be used for charging (applies to KeContact P20
with Type 2 socket)?
Only plugs and cable types conforming to IEC 62196 may be used for operation on the
KeContact P20. The respective plugs are resistance-coded (results from the maximum
permitted charging current and thus also the permitted cable cross-section). If you have
additional questions, please contact your service partner or vehicle manufacturer.
1.8 May the charging cable be permanently connected to the KeContact P20 (affects
KeContact P20 with Type 2 socket)?
KEBA recommends unplugging the charging cable after every charging procedure and
storing in a suitable location to prevent possible premature material fatigue.

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1.9 Can the charging procedure be controlled by external devices?
Yes. The KeContact P20 has a connection for enabling charging by external devices (e.g.
ripple control receivers of the energy supplier, photovoltaic systems, time switches, home
controllers and similar). For example, this allows charging to only occur if your photovoltaic
system is producing enough power or when your energy supplier offers cheaper rates in the
evening and no other consumers in your household require the available power more
urgently.
1.10 How can the KeContact P20 be cleaned?
Cleaning the housing of the charging station, if necessary, using a moist cloth. Stubborn dirt
can be removed using a mild, solvent-free, non-scouring cleaning agent.
1.11 Can the housing of the KeContact P20 be painted or have labels and similar
applied?
The KeContact P20 consists of a removable design hood as well as the actual housing for
the electronics. Only the design hood can have labels applied or be painted.
Removable design hood
Electronics housing

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2 Possible faults
2.1 The charging procedure does not start
Possible causes
Solution
The plug was not plugged in correctly
Unplug the plug and plug it in again
The charging procedure was not carried out
correctly
Follow the instructions in chapter
"Starting/completing a charging process"
The plug may possibly be dirty in the locking
area or it may be damaged
Clean the plug or have it replaced by and
authorized expert
The vehicle does not require energy or it has
a fault
Check the vehicle
The vehicle is programmed to charge at a
later starting time.
Check the vehicle
2.2 The status LED does not light up/flash
Possible causes
Solution
No supply voltage
Check the FI circuit breaker and circuit line
breaker and switch on if necessary
The internal glass fuse is defective
Have an authorized expert replace the glass
fuse
Defective
Please contact your dealer or service partner
2.3 The status LED lights up/flashes red
Possible causes
Solution
The plug was unplugged during the charging
procedure: The plug was not locked correctly
Unplug the plug and plug it in correctly,
observe that it locks correctly
The plug was not plugged in correctly;
interlocking therefore not possible
Plug in the plug quickly
The plug on the charging station supplies an
invalid state: Fault in the cable
Unplug the plug and plug it in correctly;
replace the cable, if necessary
Temperature shut-off - The permitted
temperature in the charging station has been
exceeded
Unplug the plug and wait until the charging
station has cooled down
Switch off the supply voltage of the
charging station (installed or superordinate
FI circuit breaker and line circuit breaker)
and unplug the charging cable at the
vehicle and at the charging station. Switch
on the voltage supply again
Defective
Please contact your dealer or service partner
2.4 The plug at the KeContact P20 does not lock
Possible causes
Solution
The plug was not plugged in correctly;
interlocking therefore not possible
Plug in the plug quickly
The plug on the charging station supplies an
invalid state: Fault in the cable
Unplug the plug and plug it in correctly; have
the cable replaced by an authorized expert, if
necessary

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2.5 The plug at the KeContact P20 does not unlock
Possible causes
Solution
The charging process was not completed by
the vehicle
Complete the charging process according to
the instructions of the vehicle manufacturer
The plug may possibly not unlock due to
tension
Press the plug in briefly and connect again to
the vehicle. Then end the charging
procedure again
2.6 The vehicle is not (fully) charged
Possible causes
Solution
Power reduction due to excessive
temperature by the vehicle or the charging
station
Protect the vehicle and the charging
station from direct sunlight during the
charging procedure (carport, garage etc.)
Visual inspection of the plug and socket
device to see if it is dirty, worn or damaged
If the problem persists, please contact
your dealer or service partner
No enable due to external control device
(energy supplier, photovoltaic system etc.)
Check whether any control devices are
preventing charging at specific times
2.7 Authorization at the KeContact P20 expires upon plugging in the cord at the
vehicle
Die Erfahrung zeigt, dass durch so
genanntes “Kontaktprellen” im Fahrzeug bei
manchen Fahrzeugtypen eine zuvor erfolgte
Autorisierung an der Wallbox erlöschen
kann. Dieser Effekt kann auftreten, wenn
eine Ladesitzung zuerst autorisiert und erst
danach das Ladekabel am Fahrzeug
angesteckt wird.
Stecken Sie Ladekabel zuerst an Wallbox
und Fahrzeug an und autorisieren Sie die
Ladung erst anschließend.
3 Mechanical damage and replacement parts
3.1 The device shows damage after unpacking
If you suspect you have received a defective device, please fill out the accompanying "Repair
Order" form and return the device to your dealer or service partner.
3.2 Which replacement parts can be ordered?
The design housing, as well as the cable hanger can be ordered as replacement part. Other
defective parts on the KeContact P20 must be replaced by KEBA in the course of a "Repair
Order" (accompanying form). Please contact your dealer or service partner.
4 Accessories
4.1 Can a KeContact P20 with Type 2 socket be converted to a fixed cable?
No. Converting to a fixed cable is not possible.
4.2 Is there a cable extension for the wall box?
For reasons of operational safety, KEBA strongly recommends the use of one single,
sufficiently long cable without intermediate pieces or couplings. For reasons of compatibility,

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it is also assumed that when using extensions, specific contacts are not connected through
and thus an error-free charging is not possible.
4.3 Installing the KeContact P20 on a base
For installing the KeContact P20 in the open field, a Nirosta base can be ordered. The base
comes in versions for single or double installation of the KeContact P20. Please refer to the
instructions for the base for more details.
4.3.1 What kind of subsurface is required for the base?
A level and load-bearing subsurface is required for the setting up. To ensure a secure and
permanent anchoring, we recommend using a cement foundation. Mounting the column on
asphalt is not allowed! For details on setting up the base, please refer to the instructions for
the base.
5 Ordering options
5.1 How can unauthorized access to the charging station be prevented?
The KeContact P20 can be ordered in different versions. Unauthorized charging can be
prevented through the use of RFID or key switch (half-cylinder lock).
5.2 Can a key switch or RFID sensor the retrofitted?
The KeContact P20 can be optionally ordered with key lock or RFID module. When ordering,
please already observe that a subsequent installation of an RFID sensor or key lock by the
user is not possible.
5.3 Key switch ordering option
5.3.1 Does a half-cylinder lock have to be installed?
The KeContact P20 is supplied from the factory with an installed half-cylinder lock. A
subsequent installation of your own half cylinder is possible.
5.3.2 Which half-cylinder lock can be ordered?
The cylinder lock must fulfill the following requirements:
Profile half cylinder according to EN 1303 or DIN 18252
Dimension A = 30 mm (for A=31 mm a minimal overhang occurs in the housing)
Adjustable lock nose
Profile half cylinder –dimension in millimeters

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5.3.3 How can I install my own half-cylinder lock?
For detailed installation instructions, please refer to the user manual in the
"Installing/removing the cylinder lock" chapter.
5.3.4 Who should I contact if I lose all the keys?
In this case, a repair is only possible by a locksmith or by Keba. For repair orders, please fill
out the accompanying "Repair Order" form and return the device to your dealer or service
partner.
5.4 RFID order option
The KeContact P20 can be optionally ordered with an RFID sensor for non-contact
authorization of the user.
5.4.1 Can I use my own RFID cards/tags?
Yes. The KeContact P20 can administer up to eight RFID cards/tags.
5.4.2 Which RFID cards/tags can be used?
MIFARE cards/tags according to ISO14443 can be used.
5.4.3 How are additional RFID cards/tags programmed?
The KeContact P20 is supplied with one RFID card from the factory with the RFID order
option. The first RFID card that is detected by the charging station will automatically be
stored as the master card.
The authorization by an RFID master card is necessary for the programming of additional
RFID user cards. The programming mode can be activated and deactivated using the RFID
master card.
You can find a more detailed description in the user manual in the "Programming RFID user
cards" chapter.
5.4.4 Where can I purchase RFID cards/tags?
RFID cards/tags are commercial electronic components and can be purchased from a
dealer. Please contact your dealer or service partner if you have additional questions.
5.4.5 Can RFID cards/tags be deleted from the KeContact P20?
Yes. However, the deletion of all stored RFID user cards is only possible by opening the
device (see installation manual).
5.4.6 Can RFID cards/tags be read out from the KeContact P20?
No.
5.4.7 What should I do if I lose my RFID cards/tags?
If an RFID card/tag is lost, we recommend deleting the remaining cards/tags stored in the
KeContact P20 and then programming in the remaining cards/tags again. However, the
deletion of all stored RFID user cards is only possible by opening the device (see installation
manual).
5.5 PLC modem order option
5.5.1 What is a PLC modem (Power Line Communication) used for in the
KeContact P20?
Power Line Communication (PLC) is used for communicating with the vehicle via the ISO
15118 protocol as well as the remote querying of vehicle states via the Internet (applies to

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"Connected" versions with Daimler vehicles). Please refer to your vehicle manual to see
whether your vehicle already supports ISO 15118 communication.
6 Warranty
The KeContact P20 has a 24 month warranty. Please contact your dealer or service partner
for warranty claims.