Kenmore CSV Go 125.10438910 User manual

Use & Care Guide
Kenmore
®
CSV|Go™
Cordless Stick Vac
Model/Modelo: 125.10438910
Vacuum Cleaner Help Line:
1-877-531-7321
8:00am-5:00pm EST, M-F
Transform SR Brands Management LLC
Hoffman Estates, IL 60179 USA
www.kenmore.com

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Before Using Your New Vacuum Cleaner ........................................................................ 2
Packing List ..................................................................................................................... 2
Important Safety Instructions........................................................................................3-4
Kenmore Vacuum Cleaner Warranty ............................................................................... 5
Parts and Features........................................................................................................6-8
Assembly Instructions................................................................................................. 9-10
Operating Instructions ................................................................................................11-12
Vacuum Maintenance and Care................................................................................. 13-16
Troubleshooting .........................................................................................................17-18
TABLE OF CONTENTS
PACKING LIST
Your KENMORE CORDLESS VACUUM CLEANER is packaged with the following parts and
components assembled separately in the carton:
1 Hand Vacuum
1 Motorized Nozzle
1 Wand
1 Combination Tool
Read this Use & Care Guide. It will help you assemble and operate your new Kenmore
vacuum cleaner in the safest and most effective way.
For more information about vacuum cleaner care and operation, call the Vacuum Cleaner
Help Line at 1-877-531-7321. You will need the complete model and serial numbers when
requesting information.
Your vacuum cleaner’s model and serial numbers are located on the Model and Serial
Number Plate. Use the space below to record the model number and serial number of your
new Kenmore vacuum cleaner.
Model No.____________________________________________
Serial No. ____________________________________________
Date of Purchase ______________________________________
Keep this book and your sales check (receipt) in a safe place for future reference.
BEFORE USING YOUR NEW VACUUM CLEANER
1 Wall Mountable Bracket
2 Screws
1 Charging Adapter
1 Manual

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WARNING!
READ ALL INSTRUCTIONS IN THIS GUIDE BEFORE ASSEMBLING OR USING YOUR
VACUUM CLEANER. To reduce the risk of fire, electrical shock, injury to persons or damage
when using your vacuum cleaner, follow all safety precautions listed below.
IMPORTANT SAFETY INSTRUCTIONS
• Use your vacuum only as described in this
Use & Care Guide.
• Do not use or charge outdoors or on wet
surfaces.
• Do not allow to be used as a toy. Close
attention is necessary when used by or
near children, pets or plants.
• Use only manufacturer’s recommended
attachments. Do not use attachments
other than those supplied with this
vacuum.
• Do not handle charger, including charger
plug, and charger terminals with wet
hands.
• Do not put any object into openings. Do
not use with any opening blocked; keep
free of dust, lint, hair, and anything that
may reduce air flow.
• Keep hair, loose clothing, fingers, and all
parts of body away from openings and
moving parts.
• Use extra care when cleaning on stairs.
• Do not use to pick up flammable or
combustible liquids, such as gasoline, or
use in areas where they may be present.
• Switch off the appliance before
connecting the accessories.
• Do not pick up anything that is burning or
smoking, such as cigarettes, matches, or
hot ashes.
• Do not pick toxic solution such as chlorine
bleach, ammonia or drain cleaner.
• Do not use without dust cup and HEPA
filter in place.
• Do not charge the unit outdoors.
• Prevent unintentional starting. Ensure
the product does not operate before
connecting to hand vacuum, picking up
or carrying the appliance.
• Do not carry the appliance with your
finger on the switch or energizing
appliances that have the switch on.
• Do not attempt to use this charging
adapter with any other product nor
attempt to charge this product with
another charging adapter.
• To recharge vacuum, use only Kenmore
model 052-52632 charging adapter.
• Do not use an appliance that is damaged
or modified. Damaged or modified
appliance may exhibit unpredictable
behavior resulting in fire, explosion or risk
of injury.
• Do not immerse vacuum cleaner, or
charging adapter in water or other
liquids.
• Always turn the vacuum off before
connecting or disconnecting the
motorized nozzle.
• Store the cordless vacuum indoors. Put
the cordless vacuum away after use to
prevent accidents.
• Keep your work area well lit.
• Keep the vacuum moving over the carpet
surface at all times to avoid damaging
the carpet fibers.
• Do not vacuum up any liquids.
• Do not use in an enclosed space where
vapors are present from paint, paint
thinner, moth-proofing substances,
flammable dust or other explosive or
toxic materials.

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IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS
Household use only.
• Do not pick up hard or sharp objects such
as glass, nail, screws or coins that could
damage the vacuum cleaner.
• To avoid excessive heat and damage
to unit or batteries, do not operate the
vacuum while charging.
• Do not use extension cords or outlets with
inadequate current carrying capacity.
• Do not expose an appliance to fire or
excessive temperature. Exposure to fire
or temperature above 265°F (130°C) may
cause explosion.
• Leaks from battery cells can occur
under extreme usage or temperature
conditions. If the liquid gets on skin, wash
quickly with water. If liquid gets into the
eyes, flush them immediately with clean
water for a minimum of 10 minutes. Seek
medical attention.
• While there is no shock hazard from
electrical terminals located on the
vacuum, a burn could result from metal
objects being inserted into the terminal
areas. Vacuum cleaner terminals should
always be kept free of objects.
• Store charger indoors in a cool, dry
area, not exposed to weather to avoid
electrical shock and/or damage to the
vacuum cleaner.
• Changes or modifications to this unit
not expressly approved by the party
responsible for compliance could void the
user’s authority to operate the equipment.
• Charging improperly or at temperatures
outside of the specified range may
damage the battery and increase the risk
of fire.
• You are responsible for making sure
that your vacuum cleaner is not used
by anyone who is unable to operate it
properly.
• Have servicing performed by a qualified
repair person using only identical
replacement parts. This will ensure that
the safety of the product is maintained.
• Do not modify or attempt to repair
the appliance or the battery pack (as
applicable) except as indicated in the
instructions for use and care.
• This appliance is designed for household
use only!
NOTICE
This device complies with part 15 of the
FCC Rules. Operation is subject to the
following two conditions.
1. This device may not cause harmful
interference.
2. This device must accept any interference
received, including interference that may
cause undesired operation.
Product Disposal
This product contains an internal Lithium-
ion battery pack formulated from
environmentally sensitive materials. This
product must be disposed of properly
with due care for the environment. Do
not dispose of product with household
garbage. Consult your local waste
authority for information regarding
available recycling or disposal options.

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KENMORE VACUUM CLEANER WARRANTY
KENMORE LIMITED WARRANTY
FOR ONE YEAR from the date of sale, this product is warranted against defects in
material or workmanship when it is assembled, operated and maintained according to all
supplied instructions.
WITH PROOF OF SALE, a defective appliance will be replaced free of charge.
For warranty coverage details to obtain free replacement, visit the web page:
www.kenmore.com/warranty
This warranty does not cover filters or belts, which are expendable parts that can wear
out from normal use within the warranty period.
This warranty is void if this product is ever used for other than private household purposes.
This warranty gives you specific legal rights, and you may also have other rights which
vary from state to state.
Transform SR Brands Management LLC, Hoffman Estates, IL 60179

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PARTS AND FEATURES
It is important to know your vacuum cleaners parts and features to assure its proper and
safe use. Review these before using your vacuum.
REPLACEMENT PARTS
Available online at
www.SearsPartsDirect.com or
call 844-553-6667.
Item Part No.
HEPA Filter 561051107
Pre-filter Basket 561051101
Brush Roll 561051103
2-in-1 Combination Tool 561051104
Charging Adapter 052-52632
Wall Mountable Bracket 561051102
Screw (2) 561011130

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PARTS AND FEATURES
Hand Vacuum
2-in-1 Combination Tool
Screw (2)
Motorized Nozzle
Charging Adapter
Wand
Wall Mountable Bracket

- 8 -
The motorized nozzle and the combination
tool can be inserted into either the hand
vacuum or the wand. You will hear a click
if the motorized nozzle installed correctly.
Combination Tool
The combination brush can be used as a
crevice tool or as a dusting brush. To use
as a dusting brush, simply squeeze the
buttons in the side of the tool and shift
brush forward.
Friction Hold Stoppers
The back of the hand vacuum features
two rubber stoppers. When you lean the
stick vac against a wall, the stoppers help
prevent the unit from slipping down and
possibly being damaged.
NOTE: For proper electrical contact,
always be sure that metal contact surfaces
of the motorized nozzle, the wand and the
hand vacuum are clean before use.
PARTS AND FEATURES
Rubber Stoppers
Crevice Tool Mode Dusting Brush Mode

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1. Insert the hand vacuum into the top of
the wand until you hear a click.
Before assembling the vacuum cleaner, check the PACKING LIST (Page 2). Use this list to
verify that you have received all the components of your new Kenmore CSV Go Cordless
Stick Vac.
ASSEMBLY INSTRUCTIONS
2. Insert the bottom of the wand into the
motorized nozzle until you hear a click.
3. Use the 2 screws provided to mount the
bracket on the wall, but not to drywall
only. Secure the screws to a stud. Mount
at a recommended height of 59'' and
no less than 44'' above the floor. Ensure
that no plumbing or electrical cables,
wires or ductwork are located directly
behind the mounting area.
4. Hang the hand vacuum on the wall
mount. Align the base of the hand
vacuum with the wall mount and slide in
as shown in the picture below.
Click
Click
NOTE: To be able to charge vacuum
while it is mounted, attach bracket to wall
no more than 59'' from wall electrical
outlet.
59”
(Recommended)
44”
(Minimum)

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1. Insert the charging adapter plug into the
charging port on the side of the hand
vacuum base.
2. Plug the adapter into a wall outlet. The
battery indicator will begin to flash blue.
WARNING
Before charging make sure the unit is
turned OFF.
CHARGING
NOTE: The unit can be charged while it is
hung on the wall mountable bracket. Attach
bracket to wall no more than 59'' from a
wall electrical outlet.
NOTE: If the battery indicator does not
illuminate when charging, ensure that the
charging adapter is plugged in properly to
the wall outlet and the charging port on the
hand vacuum.
For better battery performance, it is
recommended to charge the unit when
the battery indicator shows a continuous
yellow light during operation, and remove
the charging adapter from the unit after the
battery is fully charged.
Never charge the batteries in temperatures
above 104°F (40°C) or below 39.2°F (4°C).
It is normal for the charger to become
warm when charging.
Battery Indicator
The battery requires approximately 4 hours
of charging to regain full capacity. While
the unit is charging, the battery indicator
ring will flash blue. When the battery is fully
charged, the battery indicator will show a
continuous blue light, and turn off after 15
minutes.
59”
(Maximum)

- 11 -
CAUTION
Moving parts! To reduce the risk of personal injury, DO NOT
touch the brush roll when vacuum is on. Contacting the brush
roll while it is rotating can cut, bruise or cause other injuries.
Always turn off before servicing. Use caution when operating
near children or pets.
OPERATING INSTRUCTIONS
CONTROL BUTTONS
The on/off trigger button is located on
the inner side of the hand vacuum handle.
The vacuum has two-speed controls, ECO
and HIGH. Change speed by pressing the
speed change button shown below.
Battery Power Level Indicator
The battery power level indicator lights up
to give you an idea of how much battery
power remains at any given time.
CAUTION
Operate the appliance at room
temperature between 39.2°F (4°C) and
104°F (40°C) in order to ensure safe and
normal function.
VACUUM OPERATION
Before vacuuming floors, connect the
motorized nozzle to the wand. Then
connect the hand vacuum to the wand. The
On/Off
Button
Speed
Change
Button
motorized nozzle can be used for cleaning
carpets or rugs, as well as hard floors.
Battery Power Level
Indicator Battery Capacity
Blue, Continuous
75%~100%
Green, Continuous 50%~74%
Yellow, Continuous 25%~49% (Recharge
recommended)
Red, Continuous 10%~24%
Red, Flashing 0~9%
(Recharge required)

- 12 -
Wand Release Button
CLEANING WITH THE HAND VACUUM
Easily clean messes on furniture, upholstery,
stairs and other hard-to-reach areas with
the included combination tool.
1. To detach the hand vacuum, press the
wand release button and pull the wand
from the hand vacuum.
2. Install the combination tool onto the end
of the hand vacuum.
3. When finished cleaning, turn the hand
vacuum OFF and remove the combination
tool.
To start the vacuum, press the on/off trigger
button. Once turned on, the battery level
indicator will be lit.
The vacuum starts in the ECO speed
position. To switch the speed to HIGH, press
the speed change button. Press the speed
change button again to switch back to ECO
speed.
To turn the vacuum off, press the on/off
trigger button again.
When vacuuming on plush carpet, use ECO
mode for best performance.
NOTE: When battery power decreases
to about 10% remaining, the battery level
indicator will start red flashing. The flashing
will continue until the unit is charged or is
completely out of battery power.
VACUUM OPERATION

2. Close dust cup lid until you hear a click.
WARNING: Do not operate vacuum
cleaner without filters in place.
1. With one hand grasped around the
handle, press the filter release button to
separate the dust cup and filters from
the hand vacuum.
VACUUM MAINTENANCE AND CARE
CAUTION
To reduce the risk of electric shock, remove the charging adapter from the unit, and
make sure the unit is turned off before any maintenance.
EMPTYING DUST CUP AND CLEANING FILTER
Dust Cup Emptying
For best performance, empty dust cup
after every use or once dust reaches max
fill line. Never operate the vacuum cleaner
without dust cup and filter in place.
Before emptying the dust cup, ensure the
vacuum is turned off.
1. Position dust cup lid area of vacuum
over a waste receptacle. Press down the
dust cup release latch to open dust cup
lid and allow cup contents to drop into
waste receptacle.
Filter Cleaning
If there is hair wrapped or blocked in the
dust cup or the suction power is weak, it is
necessary to wash the HEPA filter and pre-
filter basket to clean off accumulated dust
or hair.
- 13 -
Dust Cup
Release
Latch
Filter Release Button
Click

3. Brush loose debris from HEPA filter and
pre-filter basket and then rinse with
warm water. Set both filters aside and
allow to air dry for 24 hours.
IMPORTANT: The HEPA filter and pre-
filter must dry completely before reuse.
4. Place the pre-filter basket back into the
dust cup, then place the HEPA filter back
into the pre-filter basket.
2. Remove the HEPA filter and pre-filter
basket from the dust cup. 5. To reassemble the dust cup to the hand vacuum, align the tabs on the dust cup
with slots in the hand vacuum. Once
aligned, attach the dust cup to the hand
vacuum until you hear a click.
- 14 -
HEPA Filter
Pre-filter Basket
Dust Cup
EMPTYING DUST CUP AND CLEANING FILTER

Brush Roll Manual Cleaning
1. Make sure the vacuum cleaner is turned
off. Remove the wand and the hand
vacuum from the motorized nozzle and
set aside.
2. Turn the nozzle over to access the brush
roll. As shown below, press and push the
tab on the left hand side of the nozzle
to the left and hold it. This will unlock
the brush roll.
3. With the tab pushed to the left, simply
lift the brush roll out of the nozzle
housing. Clean off debris and anything
wrapped around the brush roll. Use a
pair of scissors to remove threads, etc.
4. Place the brush roll back into the
housing by aligning the hexagon end of
the brush roll into the right end of the
nozzle. Then push the unlock tab to the
left and hold it. Align the square end
of the brush roll with the left end of the
nozzle and insert it into place. Release
the tab to lock the brush roll.
Brush Roll Reset
If the brush roll is blocked or overloaded,
the unit will automatically stop power.
Switch the unit off and remove the
obstruction.
Hose Blockage Removal
1. To clean out the hose, press the wand
release button on the motorized nozzle,
and pull the motorized nozzle away
from the wand.
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CAUTION
Risk of injury. Brush may start
unexpectedly. Disconnect power nozzle
from wand before cleaning or servicing.
The brush roll may accumulate debris
such as strings, hair and fibers. This type
of debris can wrap around the brush and
diminish its ability to clean effectively.
CLEANING THE MOTORIZED NOZZLE & BLOCKAGES
Wand Release Button

NOTE: It is recommended to store
the vacuum within a temperature range
between 39.2°F (4°C) and 104°F (40°C).
2. Carefully remove any debris or blockage
from the inside of the hose. Reattach the
motorized nozzle onto the wand.
3. Once the blockage is removed, start the
vacuum to ensure air flow through the
hose.
- 16 -
CAUTION
Do not use scissors or other sharp objects
to remove a blockage from the hose.
CLEANING THE MOTORIZED NOZZLE & BLOCKAGES

- 17 -
Review the table for solutions to minor performance problems. Any service needed, other
than maintenance described in this Use & Care Guide, should be performed by a qualified
service dealer.
TROUBLESHOOTING
WARNING
Disconnect electrical supply before performing maintenance to the vacuum cleaner.
Failure to do so could result in electrical shock or personal injury.
PROBLEM POSSIBLE CAUSE SOLUTION
Vacuum will not
power on.
Battery may be depleted. Charge the battery as instructed on page 10.
Wrong charger being used. Be sure to use only the charger supplied with your
product.
Brush roll is jammed. Remove obstruction. Follow instructions on page
15.
Hand vacuum or battery is
damaged. Call 1-877-531-7321 for assistance.
Battery indicator
does not illuminate
when charging the
battery.
Charging adapter is not plugged
into outlet firmly.
Be sure the charging adapter is plugged in
properly to the outlet, and the charging connector
is plugged into the charging port of the hand
vacuum.
Dust accumulated on the charging
port of the hand vacuum. Clean off any dust accumulated on the charging port of the hand vacuum.
No power at electrical outlet. Check circuit breakers.
The battery is damaged. Call 1-877-531-7321 for assistance.
The battery indicator is damaged. Call 1-877-531-7321 for assistance.
Battery indicator
does not illuminate
when using the
vacuum.
Battery may be depleted. Charge the battery as instructed on page 10.
The battery indicator is damaged. Call 1-877-531-7321 for assistance.
Battery indicator
red flashes and
then turns off when
using the vacuum.
This indicates an obstruction of
brush roll or missing of the filters,
which causes the motor protection
to trip.
With the unit turned off, check to remove any
obstruction in the brush roll or in the motor
section, reinstall the filters into place and then re-
start. If the unit cannot be re-started, call 1-877-
531-7321 for assistance.
Battery may be depleted. Charge the battery as instructed on page 10.
Brush roll in the
motorized nozzle is
not turning.
Brush roll is jammed. Remove obstruction. Follow instructions on page
15.
Brush roll is not installed properly. Remove the brush roll and reinstall as instructed
on page 15.
Debris accumulates on metal
contacts connecting the dust cup
and the main body of the hand
vacuum.
Remove the debris and reinstall as instructed on
page 14.

- 18 -
TROUBLESHOOTING
Brush roll in the
motorized nozzle is
not turning.
The dust cup is installed incorrectly. Reinstall the dust cup correctly as instructed on
page 14.
The hand vacuum and the wand
are not connected into place. Reinstall the hand vacuum and the wand correctly as instructed on page 9.
The motorized nozzle and the
wand are not connected into place. Reinstall the motorized nozzle and the wand correctly as instructed on page 15.
Nozzle motor and brush roll both
are not turning.
Check to confirm the above connections are
properly made. Re-start the unit. If the nozzle
motor and brush roll are still not turning, the
nozzle motor may be damaged. Call 1-877-531-
7321 for assistance.
Nozzle motor is spinning, but the
brush roll is not rotating. The belt is broken. Call 1-877-531-7321 for assistance.
Vacuum is not
picking up or
suction power is
weak.
Dust cup is full. Empty the dust cup.
Filter needs cleaning. Follow filter cleaning instructions on page 13-14.
Filter needs to be replaced. To purchase parts visit www.searspartsdirect.com
or call 1-844-553-6667.
Battery may be depleted. Charge the battery as instructed on page 10.
Dust cup is not installed well. Check the dust cup for correct installation and
ensure it is snapped firmly in place.
Dust escapes from
vacuum.
Filter is missing or installed
incorrectly. Check the filter for correct installation. See page 13-14.
Filter is damaged and needs to be
replaced. To purchase filter visit www.searspartsdirect.com or call 1-844-553-6667.
Dust cup is full or is installed
incorrectly. Empty the dust cup container or position the dust cup correctly and snap firmly into place.
Pre-filter is missing or is installed
incorrectly. Reinstall correctly as instructed on page 13-14.
Vacuum turns off
on its own.
Battery may be depleted. Charge the battery as instructed on page 10.
Brush roll in the motorized nozzle
is jammed or is not installed well
causing motor protection system
activated.
With the unit turned off, remove the obstruction
or re-install the brush roll as instructed on page 15
and then re-start.
Excessive loading on brush roll
brush. Remove the obstruction and then re-start.
The battery is damaged. Call 1-877-531-7321 for assistance.

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