KING Jack Classic OA8120/21 Series User manual

TROUBLESHOOTING GUIDE
11200 Hampshire Avenue South, Bloomington, MN 55438
PH 952.922.6889 || FAX [phone] || kingconnect.com
Digital HDTV Over-the-Air Antennas
Classic KING Jack
KING Jack
OA8120/21 Series
OA8200/01 Series
OA8220/21 Series
OA8400/01 Series
OA8500/01 Series

Page 1
TABLE OF CONTENTS
Section Contents Page
1. INTRODUCTION (All Jacks).......................................................2
2. WARRANTY INFORMATION (All Jacks) .............................................3
3. WALL MOUNT POWER INJECTOR OPERATION (All Jacks) .............................4
4. AIMING THEANTENNA: WITH METER (All Jacks).....................................4
5. AIMING THEANTENNA: WITHOUT METER (All Jacks) .................................5
6. FLOWCHART REFERENCE DIAGRAMS (KING Jack) .................................6-7
7. FLOWCHART REFERENCE DIAGRAMS Classic KING Jack) ...........................8-9
8. TROUBLESHOOTING FLOWCHART (All Jacks)....................................10-11
9. FLOWCHART ERROR CODES (All Jacks) ..........................................12
10. REPLACEMENT PARTS LIST (All Jacks)............................................12
11. BLOCK TIMES (All Jacks)........................................................13
12. REPLACE POWER INJECTOR (All Jacks) ..........................................14
13. REPLACE SIGNAL METER (All Jacks) .............................................15
14. REPLACE ANTENNA HEAD (KING Jack) ...........................................16
15. REPLACE ANTENNA HEAD (Classic KING Jack) ...................................18-19
16. REPLACE KING JACK ASSEMBLY (KING Jack)....................................20-21
17. REPLACE KING JACK ASSEMBLY (Classic KING Jack) .............................22-23
WARRANTY CONSIDERATION FORM (All Jacks) ....................................24
IMPORTANT! This Troubleshooting Guide contains information for both newer and older style KING Jack
antennas. Please make sure to use the correct sections for your style antenna.
NOTE: Depending on the model, KING Jack antennas may or may not have a KING SureLock™Signal Meter installed
in the interior enclosure. Variations to operation and troubleshooting because of this are called out where
necessary.
KING Jack, KING SureLock and Simply better, by design. are trademarks of Electronic Controlled Systems, Inc.
KING, JACK and SureLock are registered trademarks of Electronic Controlled Systems, Inc.

Page 2
Section 1 INTRODUCTION (All Jacks)
The KING Service Department is dedicated
to providing its dealers and customers
with the highest possible level of satisfaction and service.
IMPORTANT!
For warranty reimbursement, you must call KING for a
Service Order Number BEFORE performing any work: [phone].
The KING Service Department stays up to date with the latest information to assist you in keeping
troubleshooting and repair time to a minimum.
When calling our service department, a KING technician will
• Issue a Customer ID Number (or Case Number) and create a call log to aid in properly
documenting the warranty claim.
 •Clearlydenethepropercourseofactiontofollow.
• Issue a Service Order Number (if any work is to be performed or parts replaced).
Classic KING Jack
KING Jack
Serial number
located here
Serial number
located here

Page 3
KING Jack Antennas are covered by a limited warranty from the date of original purchase.
KING Jack........................Four-year parts and one-year labor
Classic KING Jack............Two-year parts and one-year labor
This warranty does not cover installation, external wiring, refurbished units or the following:
• The product has been abused, misused, improperly installed or improperly maintained.
• The product has been used with an accessory other than a KING accessory designed for the product.
 •RepairshavebeenmadeorattemptedbyothersthatarenotcertiedbyKINGtodosuchrepairs.
• Repairs are required because of normal wear and tear.
• Alterations have been made to the product.
• The product or any associated component has been opened without authorization or disassembled to any degree.
• Damage has been caused by powerwashing.
• Circumstances beyond the control of KING cause the product to no longer operate correctly.
• Customer is not the original owner.
PROCESSING A WARRANTY CLAIM
 1) Technicianmustrstdetermineiftheunitisunderwarrantybyverifyingoriginalowneranddateoforiginal
purchase. Dealer must provide one of the following when submitting a warranty claim:
• copy of original purchase receipt, or
 •ifunitwasinstalledbyanOEM,vericationofin-servicedate
2) Technician must call KING to get a Service Order Number [phone].
Technician must not proceed without a Service Order Number.
• A KING technician will issue a Service Order Number and advise technician on how to proceed.
3) After repairs are completed, the following must be sent to KING:
• Defective Part if requested by KING (Warranty Labor Claim will not be processed until part is returned.)
• Warranty Consideration Form
• Copy of Work Order
• Proof of Purchase
KEY POINTS
1) For units in service longer than one year, the customer is responsible for labor time.
2) Installation parts (for example coax cables) are not covered.
3) Replacement parts are sent directly from KING. DO NOT USE NEW PRODUCT FOR WARRANTY
REPLACEMENT WITHOUT WRITTEN AUTHORIZATION FROM KING.
4) Technician must call KING before performing any work for which warranty labor reimbursement will be submitted
to KING. A KING technician will issue a Service Order Number and specify the allotted time for the repair. If
repairs will take longer than the allotted time, and the servicing dealer wishes to receive proper reimbursement, the
technician must receive prior authorization to exceed the allotted time.
5) Warranty claims must include: proof of purchase, Warranty Consideration Form with Service Order Number, and
copy of work order with labor time which matches that allotted by KING.
6) KING shall reimburse the servicing dealer for warranty work at their published labor rates.
7) If returning defective part, include paperwork with part. Clearly mark the Service Order Number on outside of box.
IMPORTANT! Only KING certied dealers are authorized to perform warranty evaluations and repairs.
Section 2 WARRANTY INFORMATION (All Jacks)

Page 4
1. Turn on TV and power injector.
2. Turn on KING SureLock Signal Meter with switch on side of enclosure.
3. Press button and turn knob to rotate antenna in
one direction until it hits the stop.
4. Rotate attenuator dial fully clockwise.
5. Rotate antenna a full 360 degrees.
Antenna will hit stop again.
As you rotate it, note where the maximum
number of LEDs illuminate on signal meter.
Rotate the antenna back to where the most
LEDs illuminated.
6. Rotate attenuator dial counter clockwiseuntillastilluminatedLEDickers.
 7. RotateantennabackandforthslightlytoilluminateickeringLED.
8. Repeat steps 6 and 7 to pinpoint signal reception.
9. Follow instructions in TV or converter box owner’s manual to scan for available channels. Watch TV!
Arrow on knob indicates which direction
antenna is pointing.
LEDs will illuminate from left
(next to power) to right.
All LEDs may not illuminate depending
on signal strength.
Section 3 WALL MOUNT POWER INJECTOR OPERATION (All Jacks)
Section 4 AIMING THE ANTENNA: WITH METER (All Jacks)
KING Jack shown.

Page 5
Section 5 AIMING THE ANTENNA: WITHOUT METER (All Jacks)
1. Turn on TV and power injector.
2. Press button and rotate the antenna all of the
way in one direction until it hits the stop.
3. Perform a channel scan per the digital TV or digital TV
converter box manufacturer’s instructions.
Note the number of channels received.
4. Press button and rotate antenna 90 degrees. Scan again.
Note the number of channels received.
5. Press button and rotate antenna 90 degrees. Scan again.
Note the number of channels received.
6. Press button and rotate antenna 90 degrees. Scan again.
Note the number of channels received.
7. Reposition your KING Jack antenna to where you received the most channels.
Choose one of those channels on your TV.
NowmonitorthesignalstrengthscreenandnetunetheKINGJack
untilthehighestsignalstrengthisachieved.Performonenalscan.
8. Watch TV!
NOTE: In steps 2-6, keep track of the knob position
where you receive the most channels.
2
2
4
5
6
4
5
6
KING Jack shown.

Page 6
Section 6 FLOWCHART REFERENCE DIAGRAMS (KING Jack)

Page 7

Page 8
Section 7 FLOWCHART REFERENCE DIAGRAMS (Classic KING Jack)

Page 9

Page 10
Section 8 TROUBLESHOOTING FLOWCHART (All Jacks)

Page 11

Page 12
Section 10 REPLACEMENT PARTS LIST (All Jacks)
Section 9 FLOWCHART ERROR CODES (All Jacks)
PART # Description
21631.........Ceiling enclosure with signal meter
20954.........Antenna Head (White) Classic KING Jack
21053.........Antenna Head (Black) Classic KING Jack
22529.........Antenna Head (White) KING Jack
22530.........Antenna Head (Black) KING Jack
20263B......Coax, splitter to antenna head (metered Jacks)
10121-1......Coax, splitter to signal meter (metered Jacks)
21038.........Splitter (metered Jacks)
21045.........Coax w/F-connector, coach coax to antenna head (non-metered Jacks)
NOTE: Power injector part numbers vary and are marked on back of power injector.
Code Failure
500.........Wall Plate
501.........Power Source (Non-warrantable)
502.........Signal Meter
503.........Wall Plate
504.........Vehicle Coax (Non-warrantable)
505.........Splitter or Internal Coax
506.........Signal Meter
507.........Antenna Head
508.........Antenna Head

Page 13
Section 11 BLOCK TIMES (All Jacks)
REPLACEMENT PROCEDURE TIME IN MINUTES
Power Injector 30
Signal Meter 30
Antenna Head 30
KING Jack Assembly 60
NOTE: See sections 12-17 for detailed instructions.

Page 14
Section 12 REPLACE POWER INJECTOR (All Jacks)
NOTE: Make sure power to power injector is turned off before proceeding.

Page 15
Section 13 REPLACE SIGNAL METER (All Jacks)
NOTE: Turn off power injector before proceeding.

Page 16
Section 14 REPLACE ANTENNA HEAD (KING Jack)
NOTE: Turn off power injector before proceeding.

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Page 18
Section 15 REPLACE ANTENNA HEAD (Classic KING Jack)
NOTE: Turn off power injector before proceeding.