KOBE ISX2136SQB-1 Troubleshooting guide

KOBE Range Hoods
Brillia Series
Model No.
ISX2136SQB-1 (36”)
ISX2142SQB-1 (42”)
INSTALLATIONINSTRUCTIONS
ANDOPERATION MANUAL

READ BEFORE INSTALLATION
1. Carefully check all contents of packages;
2. Thoroughly inspect the unit for any cosmetic damages or
defects;
3. Test the unit before installation;
4. Have a certified contractor/electrician do the installation.
IF THERE IS ANY PROBLEM:
1. DO NOT INSTALL THE UNIT AND KEEP ALL
ORIGINAL PACKAGING MATERIAL.
2. Have your original invoice as proof of purchase and
product serial number ready.
3. Call 1-877-BUY-KOBE (289-5623); or e-mail to
[email protected]to report the problem.
NO RETURN, NO REFUND, NO EXCHANGE IF:
1. PRODUCT HAS BEEN INSTALLED
2. KNOCK-OUT HOLES HAVE BEEN
PUNCTURED
3. MISSING ORIGINAL PACKAGING MATERIAL
AND/OR PARTS
IMPORTANT
READ THIS FIRST

- READ AND SAVE THESE INSTRUCTIONS -
CONTENTS
IMPORTANT SAFETY INSTRUCTIONS..................................................................3
COMPONENTS OF PACKAGE................................................................................5
INSTALLATION........................................................................................................6
OPERATION INSTRUCTIONS...............................................................................10
MAINTENANCE .....................................................................................................11
SPECIFICATIONS..................................................................................................12
MEASUREMENTS & DIAGRAMS..........................................................................13
PARTS LIST...........................................................................................................14
TROUBLE SHOOTING ..........................................................................................17
WARRANTY...........................................................................................................18
WARRANTY INFORMATION FORM .....................................................................20
- READ ALL INSTRUCTIONS CAREFULLY BEFORE STARTING -
ALL W I R I N G MU ST B E D O N E B Y A P ROF E SS I ON AL A ND I N
A C C O R D AN C E W IT H N A TI ON AL A N D LOC AL E LE C TRI C AL C O DES

3
IMPORTANT SAFETY INSTRUCTIONS
- PLEASE READ THIS SECTION CAREFULLY BEFORE INSTALLATION -
WARNING : TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR PERSONAL
INJURY, OBSERVE THE FOLLOWING:
1) Installation and electrical wiring must be done by qualified professionals and in accordance with all
applicable codes and standards, including fire-rated construction.
2) When cutting or drilling into wall or ceiling, be careful not to damage electrical wiring or other hidden
utilities.
3) Ducted fans must be vented to the outside.
a) Before servicing or cleaning unit, open the light panel and SWITCH POWER OFF AT SERVICE
PANEL.
b) Clean all grease laden surfaces frequently. To reduce the risk of fire and to disperse air
properly, make sure to vent air outside. DO NOT vent exhaust air into wall spaces, attics, crawl
spaces or garages.
NOTE - This warranty is void without an authorized agent's receipt or if unit is
damaged due to misuse, poor installation, improper use, mistreatment,
negligence or any other circumstances beyond the control of KOBE
RANGE HOODS authorized agents. Any repair carried out without the
supervision of KOBE RANGE HOODS authorized agents will
automatically void the warranty.
- KOBE RANGE HOODS will not be held responsible for any damages to
personal property or real estate or any bodily injuries whether caused
directly or indirectly by the range hood.
WARNING : TO REDUCE THE RISK OF PERSONAL INJURY IN THE EVENT OF A RANGE
TOP GREASE FIRE:
• Keep all fan, baffle/spacer/filter/oil tunnel/oil container and grease-laden surfaces clean. Grease
should not be allowed to accumulate on fan, baffle/spacer/filter/oil tunnel/oil container.
• Always turn hood ON when cooking.
• Use high settings on cooking range ONLY when necessary.
• Do not leave cooking range unattended when cooking.
• Always use cookware and utensils appropriate for the type and amount of food prepared.
• Use this unit only in the manner intended by the manufacturer.
• Before servicing, switch power off at service panel and lock service panel (if possible) to prevent
power from switching on accidentally.
• Clean ventilating fan frequently.

4
What to Do In The Event Of a Range TopGrease Fire
• SMOTHER FLAMES with a tight fitting lid, cookie sheet, or metal tray, and then turn off the burner.
KEEP FLAMMABLE OR COMBUSTIBLE MATERIAL AWAY FROM FLAMES. If the flames do not
go out immediately, EVACUATETHE AREAAND CALL THE FIRE DEPARTMENT or 911.
• NEVERPICKUPABURNINGPAN-YouMayGetBurned.
• DONOTUSEWATER,includingwetdishclothsortowels- asteamblastwillresult.
• Use an extinguisher ONLY if:
a) Youhave a ClassA, B, C extinguisher and know how to operate it.
b) The fire is small and contained in the area where it started.
c) The fire department has been called.
d) Youcan fight the fire with your back to an exit.
What to Do If You Smell Gas
- Extinguish any open flame.
- Do not try to turn on the lights or any type of appliance.
- Open all doors and windows to disperse the gas. If you still smell gas, call the Gas Company and
Fire Department right away.
CAUTION
1) For general ventilation use only. Do not use to exhaust hazardous or explosive materials and
vapors.
2) To reduce the risk of fire, use only metal ductwork. Sufficient air is needed for proper combustion
and exhausting of gases through the flue (chimney) to prevent back drafting.
3) Follow the heating equipment manufacturer's guideline and safety standards such as those
published by the National Fire Protection Association (NFPA), and the American Society for
Heating, Refrigeration and Air Conditioning Engineers (ASHRAE), and code authorities.
4) Activating any switch on may cause ignition or an explosion.
5) Due to the size and weight of this hood, installation by 2 persons is recommended.
ELECTRICAL SHOCK HAZARD – Can result in serious injury or death.
Disconnect appliance from electric power before servicing. If equipped,
the fluorescent light bulb contains small amounts of mercury, which
must be recycled or disposed of according to Local, State, and Federal
Codes.

5
COMPONENTS OF PACKAGE
(Must keep all material for returns or refunds)
Range Hood Box (Box 1 of 2) Duct Cover Box ( Box 2 of 2)
{A} BRILLIA Range Hood
{B} Warranty Registration Card
{C} Baffle Filters – 3
{D} Instruction Manual (WEBSITE)
{A}
{B}
{C}
{D}
{E} Telescopic Stack
{F} Two-Piece Duct Cover
{G} Screws Package
{E} {F}
{G}
4x 8mm (14PCS)
-
FOR MORE INFORMATION, PLEASE VISIT OUR WEBSITE
www.KOBERangeHoods.com OR
CONTACT KOBE RANGE HOODS AT [phone].
For the operation manual,
please refer to our
website:
KOBERangehoods.com

6
INSTALLATION
PLEASE READ ENTIRE INSTRUCTIONS BEFORE PROCEEDING
Calculation before Installation
To calculate installation, please refer to TABLE 1. (All calculation in inches.)
SAFETY WARNING
HOOD MAY HAVE VERY SHARP EDGES; PLEASE WEAR PROTECTIVE GLOVES IF
REMOVING ANY PARTS FOR INSTALLING, CLEANING OR SERVICING.
NOTE:
BE CAREFUL WHEN USING ELECTRICAL SCREWDRIVER, DAMAGE TO THE HOOD
MAY OCCUR.
TABLE 1
A = Height of Floor to Ceiling
B = Height of Floor to Counter Top
(Standard:36”)
C = Preferred Height of Counter Top to Hood
Bottom (Recommended 30” to 36”)
D = Height of Hood
E = Height of the Hood Installation
[A – (B+C)]
F = Height of Duct Cover
[E – D]

7
NOTE: TO AVOID DAMAGE TO YOUR HOOD,
PREVENT DEBRIS FROM ENTERING THE
VENT OPENING.
• Decide the location of the venting pipe from the
hood to the outside ( Figure 1 ).
• A straight, short vent run will allow the hood to
perform more efficiently.
• Try to avoid as many transitions, elbows, and long
runs as possible. Transitions, elbows and/or long
runs may reduce the performance of the hood.
• Temporarily wire the hood to test for proper
operation before installing.
• Important: Peel protective film off the hood
and duct covers, if any.
- Use duct tape to seal the joints between pipe
sections.
CAUTION: USE HAND TOOLS ONLY. DO NOT
OVER TIGHTEN SCREWS. IT MAY CAUSE DAMAGE TO
THE HOOD.
CAUTION : If moving the cooking range is
necessary to install the hood, turn off the power in
an electric range at the main electrical box. SHUT
OFF THE GAS BEFORE MOVING A GAS RANGE.
And use a protective covering to protect cooktop
and/or countertop from damage.
1. Mark centerlines of cook top or range on ceiling.
Use centerlines marked on ceiling to position the
range hood as shown in Figure 2 .
2. Cut and remove ceiling drywall. Install 2” x 4”
cross framing lumber (not provided) between
ceiling joists.
3. Framing should be 11-2/16” (O.C. =on center)
between front and back, and 10-3/16” (O.C.)
between both sides of the 2” X 4” cross framing
lumber. Refer to Figure 3.
4. Finish the ceiling surface. Be sure to mark the
location of the ceiling joists and cross framing
lumber.
5. Cut a 6-1/2” duct opening and approximately a 1”
wire access hole.
Figure 1
Figure 2
Figure 3
Island Installation
Preparation before Installation

8
Telescopic Stack Installation
Figure 4
6. Adjust the telescopic stack with the screws
provided to the desired height. Refer to Table 1
and Figure 4 . (Lower screws must be drilled into
the metal motor housing).
7. Place only the inner duct cover over the top of the
telescopic stack prior to mounting to the ceiling
and let it rest on the bottom flanges.
8. Align the telescopic stack to the mounting surface
and secure ten hood mounting screws (not
provided) into the ceiling joist and cross framing
lumber. Make sure screws are driven into the
ceiling at the middle of joists and cross framing
lumber for maximum support and stability.
CAUTION : MAKE SURE THE TELESCOPIC
STACK IS SECURE BEFORE RELEASING.
Figure 5
THIS RANGE HOOD MUST BE PROPERLY
GROUNDED. MAKE SURE THIS IS DONE BY
QUALIFIED ELECTRICIAN IN ACCORDANCE WITH
ALL APPLICABLE NATIONAL AND LOCAL
ELECTRICAL CODES. BEFORE CONNECTING
WIRES, SWITCH POWER OFF AT SERVICE PANEL
AND LOCK SERVICE PANEL TO PREVENT POWER
FROM BEING SWITCHED ON ACCIDENTALLY.
9. Route house wiring into the ceiling as close to the
installation location as possible. Allow additional
length of wiring to drop down from the ceiling to the
electric box.
10. Connect the electrical wires according to color
(green to green, white to white, and black to black)
and cap with wire connectors. Green wire must be
grounded to reduce risk of electric shock.
11. Use 6” round aluminum or steel pipe (not provided)
to connect to the plastic collar.
12. Slide the outer duct cover downward so that it sits
properly on the hood.
13. Fasten the inner duct cover in place with 4 screws
(provided). Refer to Figure 5 .
14. Slide the outer duct cover up the telescopic stack,
and temporarily hold or fasten in place.
Ductwork Installation
Wiring to Power Supply

9
Hood Installation
Final Assembly
Figure 6
15. Align the hood with the telescopic stack so that the
motor harness is on the same side as the control
unit harness. Refer to Figure 6 .
16. Fasten the hood body to the telescopic stack using
8 screws (provided). Refer to Figure 7 .
17. Use 2 screws (provided) to secure the outer duct
cover to the hood body. Refer to Figure 8 .
CAUTION : MAKE SURE THE HOOD IS
SECURE BEFORE RELEASING.
Figure 7
18. Install the Baffle Filters.
19. Turn power ON in control panel. Check all lights
and fan operation.
20. Make sure to leave this manual for the homeowner.
Figure 8

10
OPERATION INSTRUCTIONS
Note: For best results, turn fan on prior to any preparation or cooking and keep fans running while cooking. Adjust
speed as needed.
To operate the fan function
• Press button to choose from speed.
o Q = QuietMode
TM
speed
o L = Low speed
o H = High speed
• Press "OFF" to turn fan off.
Tooperate the light function
• Press the Light Control to turn lights on and off.

11
MAINTENANCE
For optimal performance, clean the range hood surface and baffles regularly.
To Clean Hood Surface
CAUTION: NEVER USE ABRASIVE CLEANERS, PADS, OR CLOTHS.
*** Regular care will help preserve its fine appearance.
1. Use only mild soap or detergent solutions. Dry surfaces using soft cloth.
2. If hood looks splotchy (stainless steel hood), use a stainless steel cleaner to clean the surface
of the hood. Avoid getting cleaning solution onto or into the control panel. Follow directions of
the stainless steel cleaner. Caution: Do not leave on too long as this may cause damage to
hood finish . Use soft towel to wipe off the cleaning solution, gently rub off any stubborn spots.
Use dry soft towel to dry the hood.
3. DO NOT allow deposits to accumulate or remain on the hood.
4. DO NOT use ordinary steel wool or steel brushes. Small bits of steel may adhere to the surface
and cause rusting.
5. DO NOT allow salt solutions, disinfectants, bleaches, or cleaning compounds to remain in
contact with stainless steel for extended periods. Many of these compounds contain chemicals,
which may be harmful. Rinse with water after exposure and wipe dry with a clean lint free cloth.
To Clean Baffle Filter/Oil Tunnel
CAUTION: DRAIN OIL FROM BAFFLE FILTERS, SPACERS & OIL TUNNEL REGULARLY TO
PREVENT OVERFLOW.
1. Remove all the baffle filters, spacers and oil tunnel.
2. Using a sponge, wash with warm soapy water. Dry completely before returning into place.
CAUTION: SHARP EDGES
(Note: Baffle Filters are top rack dishwasher safe.)

12
SPECIFICATIONS
MODEL / SIZE ISX2136SQB-1(36”)
ISX2142SQB-1(42”)
COLOR Commercial Grade Stainless Steel
CONSUMPTION / AMPERE 180W / 1.5A
NUMBER OF BLOWER 1
DESIGN Seamless / Satin Finish
BLOWERTYPE Single Horizontal Squirrel Cage
EXHAUST Top –
6" Round
CONTROLS Mechanical Push Button
HOODDIMENSION
(W x D x H)
(ISX2136SQB-1) - 35-3/4" x 23-11/16" x 2-3/8"
(ISX2142SQB-1) - 41-3/4" x 23-11/16" x 2-3/8"
Duct Cover
(W x D x H)
Two-Piece Adjustable Duct Cover
11-3/16” x 10-13/16” x (24-1/4”~37-13/16”)
LIGHTS 3-Watt LED light x 4
WEIGHT (lbs)
Net Gross
ISX2136SQB-1(36”) 64.4 73.4
ISX2142SQB-1(42”) 67.2 76.8
SPEED QuietMode™ Low High
Air Capacity(cfm) 300 440 750
Sone* (dB) 1.0 2.2 5.6
*One sone is equivalent to the sound of a refrigerator at 40 decibels.
**Specifications subject to change without notice.

13
MEASUREMENTS & DIAGRAMS
***All measurements in ( ) are millimeters.
***Allinch measurements are converted from millimeters. Inch measurements are estimated.
FRONT OF HOOD

14
PARTS LIST
MODEL NO.:
ISX2136SQB-1 (36”)
ISX2142SQB-1 (42”)
BOX 1of 2
NO. DESCRIPTION MODEL /SIZE PART NO.
1
6” Round Plastic Exhaust
L1-0505-0002
2
LED Light (3W)
L1-0403-0301
3
Control Unit
L1-0405-0301
4
LED Light Driver
L1-0402-D001
5
Capacitor (24uf/250V)
L1-0401-0120-24
6 Light Panel L1-0201-2136
7
Baffle Filter
L1-0214-0122
BOX 2 of 2
NO. DESCRIPTION MODEL /SIZE PART NO.
8
Duct Cover
12-21360-61
9 Telescopic Stack
L1-0203-21360A/B
10
Air Chamber & Motor
L1-0302-0120-802S1
11
Motor Casing
L1-0106-21360

15
2
3
4
5
6
7
11
10
9
8

16
PARTS LIST
MODEL NO.:
ISX2136SQB-1 (36”)
ISX2142SQB-1 (42”)

17
TROUBLE SHOOTING
Issue
Possible
Cause
Solution
After
Installation,
both motors
and lights are
not working.
The power is not on.
Make sure the circuit breaker and the unit's
power is ON. Use a voltage meter to check the
power supply.
The wire connection is not secure. Check and tighten wire connection.
The control panel is defective. Replace the control panel.
Lights are
working, but
motor(s) is not.
The motor(s) is defective. Replace the motor.
The capacitor(s) is defective. Replace capacitor(s).
The control panel is defective. Replace the control panel.
The range
hood is
vibrating.
The blower system is not secure.
Tightenthe turbine impeller/squirrelcage and air
chamber.
The turbine impeller/squirrel cage is
not balanced.
Replace the turbine impeller/squirrel cage.
Hood is not secured in place.
Check the installation of hood, tighten the
mounting bracket.
The motor is
working, but
the lights are
not working.
LED light fixture(s) is defective. Replace LED light fixture(s)
The light wiring(s) is loose.
Check wire continuity from Control Panel to LED
Driver to LED light fixture(s).
The control panel or LED light driver is
defective.
Replace the control panel or LED light driver.
The range
hood is not
venting out
correctly.
The range hood is installed outside of
the manufacture recommended
clearance.
Adjust the clearance between the range hoods
and cook top to 26" to 30". For Island range
hood, the clearance between the range hoods
and cook top is 30" to 36".
There is no make-up air inside the
house.
Open the window to enhance the performance
of the range hood by creating a sufficient make-
up air.
Obstacle blocking the pipe work. Remove all obstacles from the duct work.
The pipe size is smaller than the
suggested pipe size.
Change the ducting according to the
manufacture suggestion.
Cold air is
coming into the
home.
The pipe connection is not properly
sealed.
Check the pipe installation.
The damper is not properly installed or
is missing from the installation.
Check the damper installation.
The damper is not installed.
Installing the damper will help eliminate air
backflow.

18
WARRANTY
WARRANTY CERTIFICATE
KOBE Range Hoods (referred to herein as “we” or “us”) warrants to the original purchaser
(referred to herein as “you” or “your”) all products manufactured or supplied by us to be free
from defect in workmanship and materials as follows:
TWO-YEAR LIMITED WARRANTY FOR PARTS AND LABOR ON KOBE
PREMIUM/
BRILLIA SERIES:
For two years from the date of your original purchase invoice, we will, at our sole discretion,
choose to repair or replace the product free of charge that failed due to manufacturing defects.
It is your sole responsibility to ensure the product is readily accessible for the service
technician to perform repairs. The service technician will not, under any circumstance,
remove, alter or modify any fixture built around and/or connected to the product to gain
access to perform repairs.
During the two-year Limited Warranty period, additional charges may apply which include but
are not limited to:
• Service technician travel charges if the requested service location is 30-miles out of
KOBE’s authorized service area
• Parts shipping expenses
• Un-installation of defective product and Installation of replacement product
Warranty Exclusions:
This warranty does not cover, including but not limited to the following:
a. Improper installation.
b. Any repair, alteration, modification not authorized by KOBE.
c. Duct alteration, modification and connection.
d. Incorrect electric current, voltage or wiring.
e. Normal maintenance and service required for the product.
f. Consumable parts such as light bulbs and carbon filters.
g. Improper usage of the product that it is not intended for, such as commercial use,
outdoor use and multi-family use.
h. Normal wear and tear.
i. Chips, scratches or dents by abuse or misuse of the product.
j. Damages caused by accident, fire, flood and other Acts of God.
k. Expenses incurred for service located outside of the designated service area.
l. Purchases from unauthorized dealers.
m. Removal fees of defective product and Installation fees associated with replacement
product.

19
If we determine that the warranty exclusions listed above apply or if you fail to provide all
necessary documentation for warranty service, you will be responsible for all expenses
associated with the requested service, including parts, labor, shipping, travelling and any other
expense related to the service request.
To qualify for warranty service, you must:
1. Have the ORIGINAL proof of purchase
2. Be the ORIGINAL purchaser of the product
3. Have the model number
4. Have the serial number
5. Have a description of the nature of any defect in the product or part
TO REQUEST WARRANTY SERVICE, PLEASE CONTACT THE KOBE RANGE HOODS
SERVICE CENTER:
KOBE SERVICE CENTER (USA ONLY)
Tel: [phone]-KOBE (5623)
E- mail: [e-mail]
For Service in Canada or
To report a problem, please contact:
Tel: [phone]
Email: customer.serv[email protected]