Konexx USB Phone 2 PC User manual

9235 Activity Road Phone: [phone]
Suite 108
San Diego, CA 92126 Fax : [phone]
Konexx USB Phone 2 PC Products
Version 4.6
White Paper

Table of Contents
INTRODUCTION........................................................................................................................................................................1
SOFTWARE.................................................................................................................................................................................1
BASIC EDITION............................................................................................................................................................................1
ADVANCED EDITION...................................................................................................................................................................2
CALL CENTER EDITION...............................................................................................................................................................2
SECURE EDITION.........................................................................................................................................................................3
LAW ENFORCEMENT EDITION..................................................................................................................................................... 3
Law Enforcement with Transcription.....................................................................................................................................4
BASIC WITH TRANSCRIPTION ......................................................................................................................................................4
COMPUTER REQUIREMENTS...............................................................................................................................................4
HARDWARE ...............................................................................................................................................................................5
USB PHONE 2PC INTERFACE .....................................................................................................................................................5
TELEPHONE TO INTERFACE CONNECTION CABLE......................................................................................................................... 5
EXTERNAL MICROPHONE............................................................................................................................................................6
EXTERNAL MICROPHONE TO INTERFACE CONNECTION CABLE....................................................................................................6
MAIN GRAPHICAL USER INTERFACE (GUI) ROAD MAP .............................................................................................7
GETTING STARTED .................................................................................................................................................................9
HARDWARE INSTALLATION ........................................................................................................................................................9
SOFTWARE INSTALLATION........................................................................................................................................................10
BASIC OPERATION ....................................................................................................................................................................10
Recording.............................................................................................................................................................................10
Pause.................................................................................................................................................................................... 11
Play ...................................................................................................................................................................................... 11
FEATURES ................................................................................................................................................................................ 11
“FILE”DROP DOWN MENU.........................................................................................................................................................11
New....................................................................................................................................................................................... 11
Open.....................................................................................................................................................................................11
Save As.................................................................................................................................................................................11
Send by e-mail...................................................................................................................................................................... 11
Rename.................................................................................................................................................................................11
Properties.............................................................................................................................................................................11
File Merger .......................................................................................................................................................................... 12
File Converter......................................................................................................................................................................12
Search...................................................................................................................................................................................15
“EDIT”DROP DOWN MENU ........................................................................................................................................................ 16
Record..................................................................................................................................................................................16
Play ...................................................................................................................................................................................... 16
Pause.................................................................................................................................................................................... 16
Stop....................................................................................................................................................................................... 16
Record from current position............................................................................................................................................... 16
Add annotation..................................................................................................................................................................... 17
Sound Editor......................................................................................................................................................................... 17
Add Bookmark...................................................................................................................................................................... 19
“OPTIONS”DROP DOWN MENU.................................................................................................................................................. 20
Preferences........................................................................................................................................................................... 20
Recording Source................................................................................................................................................................. 29
Playback Destination ........................................................................................................................................................... 29
Playback Speed ....................................................................................................................................................................30
Master Volume ..................................................................................................................................................................... 30
Clean Temporary Files......................................................................................................................................................... 30
Audio Settings Wizard..........................................................................................................................................................30
Adjust USB Volume all the way up....................................................................................................................................... 30

Table of Contents
Upgrader..............................................................................................................................................................................30
“HELP”DROP DOWN MENU .......................................................................................................................................................31
Introduction.......................................................................................................................................................................... 31
Index..................................................................................................................................................................................... 31
Keyboard..............................................................................................................................................................................31
View Statistics…...................................................................................................................................................................31
Diagrams… .......................................................................................................................................................................... 31
About….................................................................................................................................................................................31
FEATURE AND CONTROL ICONS AVAILABLE FROM MAIN GUI................................................................................................. 32
Icons located in the upper right corner of the main GUI..................................................................................................... 32
Function/Feature Tool Bar Icons......................................................................................................................................... 32
Search For Text Icon............................................................................................................................................................33
Volume Controls................................................................................................................................................................... 33
Rewind and Fast Forward Controls..................................................................................................................................... 33
Add Bookmark...................................................................................................................................................................... 33
Main Function Controls....................................................................................................................................................... 33
Playback Speed Setting Control........................................................................................................................................... 33
Voice Activation Check Box.................................................................................................................................................34
OPERATIONS ........................................................................................................................................................................... 34
SELECTING THE DEVICE THE PHONE 2PC APPLICATION WILL USE FOR RECORDING AND PLAYBACK ........................................34
Recording Device................................................................................................................................................................. 34
Playback Device...................................................................................................................................................................34
Record from.......................................................................................................................................................................... 35
Playback through ................................................................................................................................................................. 35
Recording Feedback............................................................................................................................................................. 35
SETTING THE RECORDING LEVEL............................................................................................................................................... 35
SETTING UP AND USING VOICE ACTIVATION............................................................................................................................. 36
Threshold Slider................................................................................................................................................................... 37
Noise Timer..........................................................................................................................................................................37
Dead Air Timer ....................................................................................................................................................................37
SETTING UP AND USING ANNOUNCEMENTS............................................................................................................................... 39
Announcement Manager ...................................................................................................................................................... 40

Konexx USB Phone 2 PC
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Introduction
Konexx has been designing and manufacturing computer to telephone interface products for more than 20 years. In 1999
Konexx expanded its computer to telephone product line to include a suite of cost effective telephone conversation recording
solutions called Phone 2 PC. This recording solution suite consisted of an easy to install telephone to computer sound card
interface device and a suite of recording software programs. The software programs were developed to satisfy the recording
needs for various business applications.
The USB Phone 2 PC is a recording solution consisting of the USB Phone 2 PC interface and recording software. The USB
Phone 2 PC interface is a combination telephone to computer interface and sound card combination. The USB Phone 2 PC
interface obtains its power from the computer’s USB port and does not require any other power source, making it ideal for
laptop users. The USB Phone 2 PC is compatible with computers running Microsoft Windows 2000, XP, Vista, Windows 7,
Windows 8 or Windows 10 32 bit or 64 bit Operating System (OS).
With the USB Phone 2 PC solution, you can record telephone conversation, conference calls via a speakerphone, dictations or
meetings. The USB Phone 2 PC comes with hardware to connect to your telephone handset or headset port for recording phone
conversations. An optional connection for the supplied external microphone is provided for recording calls made on the
speakerphone, meetings or dictation. The USB Phone 2 PC enables the playback of audio files through the telephone set for
parties at the other end of your call to hear them. User’s of the USB Phone 2 PC can also enable a recording “Beep Tone”
generation to comply with the “two party notification” recording laws in some states.
The USB Phone 2 PC solution is easy to use and easy to install. The software comes with an installation wizard to walk you
through the install process. The software registration is coded into the USB Phone 2 PC interface, eliminating the need to
register the software on-line or via telephone and making it simple to relocate the software from one computer to another.
The USB Phone 2 PC records conversations directly to your computer. Recordings can be saved directly to your hard drive or a
server. The recordings are stored in the form of a “wav” file. 1 hour of recording consumes only 5.6 MB of disk space.
Recordings can be archived to a CD or DVD. Over 100 hours of recordings can be archived to a CD.
Software
The USB Phone 2 PC recording solution suite offers different software solutions for your recording needs. There are three (3)
main software editions to select from and four (4) specialty editions. The three main software editions are:
Basic
Advanced
Call Center
The four specialty software editions are:
Secure
Law Enforcement
Law Enforcement with Transcription
Basic with Transcription
The USB Phone 2 PC software requires Microsoft Windows 2000, XP, Vista, Windows 7, Windows 8 or Windows 10 32 bit or
64 bit Operating System (OS) and will not run unless the USB Phone 2 PC hardware is attached to the computer.
All editions of the USB Phone 2 PC software includes an easy to follow “Installation Wizard” that steps the user through the
entire process of installing the hardware and software. The “Installation Wizard” also provides the installer with steps to test
the connections to ensure proper operation.
The following provides a brief description of the various software editions. Information on the feature details of the various
software editions will be covered in the “Features” section of this document.
Basic Edition
Basic Edition is an “On Demand” recording solution. “On Demand” means the user must manually start and stop the recording
function by clicking on an icon. The Basic Edition contains (as the name implies) the basic recording functions and is absent of
some of the features such as “Book Marking”, “Annotation” and “Voice Activation” contained in our more advanced recording
software. The Basic Edition does provide the ability to:
Record telephone calls or from the external microphone.
Email recordings directly from the program.

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Select automatic file naming.
Name recordings with a date and time stamp.
Ability to play audio files through the telephone to parties at the other end of your call.
Enable “Beep Tone” insertion to alert that calls are being recorded.
Records in a highly compressed good sound quality GSM mode, which only consumes 5.6MB of disk space per hour of
recording.
Announcement Manager –Allows an easy to use file selection table for selecting audio files to play through the
telephone, even while recording. This is a great utility for automatically making announcements, presentations or any
repetitive statements to the called party.
Advanced Edition
Advanced Edition contains all the capabilities of the Basic Edition, which are:
Record telephone calls or from the external microphone.
Email recordings directly from the program.
Select automatic file naming.
Name recordings with a date and time stamp.
Ability to play audio files through the telephone to parties at the other end of your call.
Enable “Beep Tone” insertion to alert that calls are being recorded.
Records in a highly compressed good sound quality GSM mode, which only consumes 5.6MB of disk space per hour of
recording.
Advanced Edition also includes the following additional capabilities:
Voice Activation option –which automatically starts the recording process when sound is detected and automatically
stops the recording process when a user-defined period of silence is detected.
Annotation –the ability to append a recorded note or message to the end or beginning of a recording.
Book Marking –the ability to insert a visible mark on a recording “time line” during the recording or playback process.
The “Book Marking” of important points in the recording is a great tool for training purposes or to save time when
playing long recordings by enabling the listener to go straight to the salient points in the recording.
Announcement Manager –Allows an easy to use file selection table for selecting audio files to play through the
telephone, even while recording. This is a great utility for automatically making announcements, presentations or any
repetitive statements to the called party.
File Editor –allows the editing (cutting or cropping) of recordings.
Minimized Screen Mode –allows the application to be run in a reduced screen mode, taking up less space on your
computer monitor.
Call Center Edition
Call Center Edition is designed for use in a location where management does not want the user to have any control over the
recording process or have access to any of the feature settings, such as a call center agent’s desk. Call Center Edition contains
all the capabilities of the Advanced Edition, which are:
Record telephone calls or from the external microphone.
Email recordings directly from the program.
Select automatic file naming.
Name recordings with a date and time stamp.
Ability to play audio files through the telephone to parties at the other end of your call.
Enable “Beep Tone” insertion to alert that calls are being recorded.
Records in a highly compressed good sound quality GSM mode, which only consumes 5.6MB of disk space per hour of
recording.
Voice Activation option –which automatically starts the recording process when sound is detected and automatically
stops the recording process when a user-defined period of silence is detected.
Annotation –the ability to append a recorded note or message to the end or beginning of a recording.
Book Marking –the ability to insert a visible mark on a recording “time line” during the recording or playback process.
The “Book Marking” of important points in the recording is a great tool for training purposes or to save time when
playing long recordings by enabling the listener to go straight to the salient points in the recording.
Announcement Manager –Allows an easy to use file selection table for selecting audio files to play through the
telephone, even while recording. This is a great utility for automatically making announcements, presentations or any
repetitive statements to the called party.
File Editor –allows the editing (cutting or cropping) of recordings.

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Minimized Screen Mode –allows the application to be run in a reduced screen mode, taking up less space on your
computer monitor.
Call Center Edition also includes the following additional capability:
Has an optional screen mode called “Agent Logger Mode” which takes all control and intervention away from the user.
The “Agent Logger Mode” only presents a small (.38 “ X .38”) icon on the monitor and activates the voice activated
recording and auto naming functions of the program.
Secure Edition
Secure Edition was developed for applications that require recordings to be resistant to tampering or that may be used for
evidentiary purposes. Such as private investigators, insurance companies, etc.. Much like Basic Edition, Secure Edition is an
““On Demand” recording solution. “On Demand” means the user must manually start and stop the recording function by
clicking on an icon.
Secure Edition contains the following capabilities:
Record telephone calls or from the external microphone.
Email recordings directly from the program.
Select automatic file naming.
Name recordings with a date and time stamp.
Recordings are “Voiced Stamped”. This means that when a recording is made, the program encapsulates the original
recording between a pre and post recording announcement. Encapsulating the original recording between a pre and post
announcement helps to maintain the integrity of the original recording for evidentiary purposes.
Annotation –the ability to append a recorded note or message to the end or beginning of a recording (before or after the
“Voice Stamps”).
Book Marking –the ability to insert a visible mark on a recording “time line” during the recording or playback process.
The “Book Marking” of important points in the recording is a great tool for training purposes or to save time when
playing long recordings by enabling the listener to go straight to the salient points in the recording.
Ability to play audio files through the telephone to parties at the other end of your call.
Records in a highly compressed good sound quality GSM mode, which only consumes 5.6MB of disk space per hour of
recording.
Minimized Screen Mode –allows the application to be run in a reduced screen mode, taking up less space on your
computer monitor.
Announcement Manager –Allows an easy to use file selection table for selecting audio files to play through the
telephone, even while recording. This is a great utility for automatically making announcements, presentations or any
repetitive statements to the called party.
Law Enforcement Edition
Law Enforcement Edition was developed specifically for Law Enforcement Agencies. Konexx will only sell Law Enforcement
Edition to “official” law enforcement agencies not to other businesses or agencies. Law Enforcement Edition recordings are
resistant to tampering which makes the recordings more useful for evidentiary purposes. Much like Basic Edition, Law
Enforcement Edition is an “On Demand” recording solution. “On Demand” means the user must manually start and stop the
recording function by clicking on an icon.
Law Enforcement Edition contains the following capabilities:
Record telephone calls or from the external microphone.
Email recordings directly from the program.
Select automatic file naming.
Name recordings with a date and time stamp.
Recordings are “Voiced Stamped”. This means that when a recording is made, the program encapsulates the original
recording between a pre and post recording announcement. Encapsulating the original recording between a pre and post
announcement helps to maintain the integrity of the original recording for evidentiary purposes.
Annotation –the ability to append a recorded note or message to the end or beginning of a recording (before or after the
“Voice Stamps”).
Book Marking –the ability to insert a visible mark on a recording “time line” during the recording or playback process.
The “Book Marking” of important points in the recording is a great tool for training purposes or to save time when
playing long recordings by enabling the listener to go straight to the salient points in the recording.
Ability to play audio files through the telephone to parties at the other end of your call.

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Records in a highly compressed good sound quality GSM mode, which only consumes 5.6MB of disk space per hour of
recording.
Minimized Screen Mode –allows the application to be run in a reduced screen mode, taking up less space on your
computer monitor.
Announcement Manager –Allows an easy to use file selection table for selecting audio files to play through the
telephone, even while recording. This is a great utility for automatically making announcements, presentations or any
repetitive statements to the called party.
Law Enforcement with Transcription
Law Enforcement with Transcription has the same software as the Law Enforcement Edition only a special foot pedal control
function is enabled allowing the use of an included 3 key foot pedal to control the playback feature. Also enabled in the
software is a convenient counter to keep you informed of the current position in the playback. See Law Enforcement Edition
information (above) for the software capabilities beyond the foot pedal control and counter. The Law Enforcement with
Transcription purchase includes a separate “play only” software program with the intent of having the “play only” software
installation at the Transcriber’s computer with the included foot pedal. The other, “full capability” software is for use at the
recorder’s computer where phone calls, meetings, interviews or dictation can be recorded then sent to the transcriber for
transcription.
Figure A is a picture of the foot pedal and the convenient counter window included with the Law Enforcement with
Transcription package.
A
Basic with Transcription
Basic with Transcription has the same software as the Basic Edition only a special foot pedal control function is enabled
allowing the use of an included 3 key foot pedal to control the playback feature. Also enabled in the software is a convenient
counter to keep you informed of the current position in the playback. See Basic Edition information (above) for the software
capabilities beyond the foot pedal control and counter. The basic with Transcription purchase includes a separate “play only”
software program with the intent of having the “play only” software installation at the Transcriber’s computer with the
included foot pedal. The other, “full capability” software is for use at the recorder’s computer where phone calls, meetings,
interviews or dictation can be recorded then sent to the transcriber for transcription.
Figure A (above) is a picture of the foot pedal and the convenient counter window included with the Basic with Transcription
package.
Computer Requirements
Konexx recommends the following computer requirements for using the USB Phone 2 PC product:
Operating system - Microsoft Windows 2000, XP, Vista, Windows 7, Windows 8 or Windows 10 (32 bit or 64 bit)1
Processor –Pentium II @350 MHz, 128 MB RAM and 1 GB free hard disk space. 2
USB Port –1.0, 1.1, 2.0 or 3.0 and either OHCI or UHCI serial bus controller.1
1These attributes are required for using Konexx USB Phone 2 PC product.
2These attributes are only recommendations for optimized performance. Konexx USB Phone 2 PC will run quite well on systems with less
capability than those recommended.

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Hardware
The Konexx USB Phone 2 PC recording solutions come with the following hardware:
USB Phone 2 PC Interface
Telephone to Interface connection cable.
External microphone
External microphone to Interface connection cable.
USB Phone 2 PC Interface
This device connects the telephone to the computer. The interface unit contains a USB audio (USB sound card) circuit and
components to interface a telephone set (the telephone’s handset port) to the computer. Playing of audio files through the
telephone is supported with this interface. The interface is compatible with any telephone set (analog or digital) that has a
“modular handset connection”3. The product can also interface between a headset and the telephone in lieu of the handset port.
An optional connection to an external microphone is included for dictation purposes or to record conference calls or meetings.
The interface obtains its power from the computer’s USB port. The interface contains the software license, making it easy for
the user to relocate the Phone 2 PC recording solution from one computer to another, eliminating the email or phone software
registration process.
The USB Phone 2 PC interface contains 3 connections (see Figure 1). The connections are:
USB -
This connection is a cable approximately 8 inches long and has a fixed termination to the USB Phone 2 PC interface at
one end. The other end terminates to a USB type A plug. The USB cable connects to the computer’s USB port.
SPKR –
This connection is a 3.5mm stereo jack. This jack is for connection of external speakers. If your computer already has
speakers connected to an existing sound card, it is not necessary to relocate them to the USB Phone 2 PC interface, the
USB Phone 2 PC software allows you to use the existing sound card for audio playback.
HANDSET –
This connection is a RJ11 (6P6C) jack. The “HANDSET” jack is used in conjunction with the “Telephone to Interface
connection cable”, connecting the telephone set to the USB Phone 2 PC interface. It can optionally be used to connect an
external microphone only utilizing the supplied “External Microphone to Interface” connection cable.
The USB Phone 2 PC interface has a small-unlabeled slide switch located on the side of the unit. This switch is called the
“Hum Switch” (ref. Figure 1). The “Hum Switch” is normally not used. In some installations users may experience a hum or
buzz in the recordings or on their telephone’s receiver when the interface is connected. If this hum or buzz is experienced, the
“Hum Switch” should be switched to the opposite side.
Telephone to Interface connection cable
This cable connects your telephone set to the USB Phone 2 PC interface. This cable also has a jack to optionally connect the
supplied external microphone if you wanted to alternate between telephone recording and dictation without reconnecting
cables. The “Telephone to Interface connection cable has 4 connectors (see Figure 2). The 4 connectors are:
P1 –
This is a RJ11 (6P6C) plug. This plug connects to the USB Phone 2 PC interface jack labeled “HANDSET”.
3A “modular handset connection” means that the handset-coiled cord unplugs from the telephone base.

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P2 –
This is a RJ22 (4P4C) plug. This plug connects to the telephone base unit where the handset-coiled cord normally
connects. Alternately, if you are using a headset with an amplifier box, this plug connects to the telephone set where the
headset amplifier box would normally connect.
J1 –
This is an RJ22 (4P4C) jack. This jack is where the telephone handset (with coiled cord attached) should be connected.
Alternately, if you were using a headset with an amplifier box, the headset amplifier box would connect to this jack.
J2 –
This is a 3.5mm stereo jack. This jack is provided for connecting the supplied external microphone. Connection of the
external microphone is optional.
External Microphone
This microphone has good sensitivity and comes with a “saddle” for the microphone to set in. The “saddle” can be affixed to
your computer monitor or the telephone set. The microphone has a cable approximately 6 foot long with a 3.5mm stereo plug
(see Illustration 1).
External Microphone to Interface connection cable
The use of this cable is optional. It is supplied for the user that wants to dictate, record conference calls, meetings or interviews
and does not need to record phone conversations. The cable has two connectors (see Figure 3). The connectors are:
P1 –
This is a RJ11 (6P6C) plug. This plug connects to the USB Phone 2 PC interface jack labeled “HANDSET”.
J1 –
This is a 3.5mm stereo jack. This jack is provided for connecting the supplied external microphone.

Konexx USB Phone 2 PC
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Main Graphical User Interface (GUI) Road Map
The following is a screen shot of the Phone 2 PC Version 4.X.X.XXX main GUI. The various elements presented in the main
GUI are identified with ballooned numbers. The ballooned numbers correspond to text identifying what the particular element
is. In later sections of this document more detail on the various elements is provided. The Konexx USB Phone 2 PC product
line includes many different software editions. The edition presented in this document is the Call Center Edition, which has
more functions and features than the other software editions. If a specific element shown in this document is absent in a
particular software edition, it will be noted in the text identifying that element.
1This section will contain text indicating the software edition and is also an area you can place your cursor on to
reposition the GUI on your desktop.
2Minimize control –clicking on this icon will minimize the GUI to the task bar.
3Switch to Mini Skin –clicking on this icon will take the GUI from Main Screen Mode to a small user interface with
limited controls. (not available in Basic Edition)
4Exit –clicking on this icon will exit the application.
5“In Focus” indicator –When this bar is blue the Phone 2 PC GUI is the current Windows application in “focus”.
Mini Skin
GUI