Frequently asked
questions
Getting Started
1. Why must I always wash my hands before using the
Lantus®SoloSTAR®pen?
Many bacteria live on the surfaces of your hands.
Bacteria can cause infection if they get into the skin.
Washing your hands before injecting yourself will greatly
reduce the chance of your getting an infection.
In ecting with the Pen
2. Does using the Lantus®SoloSTAR®pen hurt?
The pen uses a small and very thin needle. The insulin is
injected into the fatty layers just under your skin, where
there are fewer nerve endings than in other places.
3. Do I need to use a new pen each time I give myself
an injection?
No, you do not need to use a new pen each time you
give yourself an injection. Each Lantus®SoloSTAR®pen
contains 300 Units of insulin. Use the same pen until
there is no more insulin left. The pen can be used for
28 days once you open it and start to use it.
4. Can I use the same needle more than one time?
No, always attach a new, sterile needle. Using the same
needle may cause contamination, air bubbles, or spread
infection.
5. What do I do if my Lantus®SoloSTAR®pen jams?
You can call a Lantus®SoloSTAR®pen expert at the
24-hour hotline 1-800-633-1610 and leave a
message. You will be called back. In the meantime,
use another pen to inject your insulin.
6. What do I do if there’s not enough insulin
in the pen?
If there is not enough insulin in the pen for your dose,
you can use another pen to finish your dose.
Remember, the pen will not let you dial more than the
number of insulin units left in the pen. You must always
use a new needle.
Storing and Caring for the Pen
7. What should I do with the pen if I have been using it
for 28 days?
You should throw the pen away if you have opened it
and have been using it for 28 days, even if there is still
insulin left in the pen.
8. Does the 28-day limit for using the pen also apply to
unopened pens?
Unopened pens can be stored at room temperature for
up to 28 days and should be discarded after that. If
unopened pens are kept refrigerated they may be used
until their expiration date.
9. Is there any special way that the Lantus®SoloSTAR®
pen has to be discarded?
Always discard the pen with the pen cap on. You can
discard it in regular trash. But always discard the
needles the way your healthcare provider told you to do
it. Also visit www.safeneedledisposal.org.
10. Do I need to keep my Lantus®SoloSTAR®pen in the
refrigerator after I have opened it?
No, do not refrigerate the pen after you have started
using it. nly pens that have not been opened should be
stored in the refrigerator.
11. How do I take care of my Lantus®SoloSTAR®pen?
Protect your pen from dust and dirt. Clean the outside of
the pen with a damp cloth. Do not run it under water or
use any soap or other cleansers.
Insurance
12. Is the Lantus®SoloSTAR®pen covered
by insurance?
Yes, most insurance plans cover the pen. The co-pay is
the same for the pen as it is for a vial and syringe. And
with the Lantus®SoloSTAR®pen, you can get up to 500
more units of insulin with each prescription. But that
depends on how the prescription is filled. Ask your
pharmacist or healthcare provider for more information.
Please see Important Safety Information for Lantus®
on page 9.
Please see accompanying full prescribing information
for Lantus ®
.
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