LD ZONE X Series Specification sheet

TECHNICAL NOTES (V1.0)
ZONE X 1208 (D)
HYBRID ARCHITECTURE DSP MATRIX - 12 IN / 8 OUT
LDZONEX1208, LDZONEX1208D
REV: 03 | 01.11.2022

TABLE OF CONTENTS
FIRMWARE UPGRADE PROCEDURE (ETHERNET) 3
USB FIRMWARE RECOVERY AND FIRMWARE COMPONENTS 5
MAINBOARD USB BIOS UPGRADE 5
CPU/DSP BOARD 8
FRONT PANEL USB BIOS UPGRADE 11
ZONEX 1208 USB LOG FILE 13
NETWORK VIEW ERROR MESSAGES AND TROUBLESHOOTING 16
FIRMWARE UPGRADE VERSIONS 16
RED CIRCLE WITH BACKSLASH 16
YELLOW TRIANGLE WITH AN EXCLAMATION MARK 16
THE DEVICE CLOCK IS NOT SYNCHRONIZED 16
NO PROJECT FILE IS STORED IN THE DEVICE. 17
NO DATA 17
DSP PROCESSING ERROR (1) 17
DSP PROCESSING ERROR (2) 17
IP ISSUE ERROR 17
FLICKERING ON/OFF STATUS 18
XILICA DESIGNER CRASHING 19
HEARTBEAT MONITOR AND NETWORK CAPTURE 19
IP RESET 20
DEVICE NETWORK CONFIGURATION 20
SETUP A MANUAL STATIC IP ADDRESS 21
SETUP A DYNAMIC IP ADDRESS (DHCP MODE) 23
FINDING YOUR COMPUTER LOCAL IP ADDRESS IN WINDOWS 10 25
FINDING YOUR COMPUTER LOCAL IP ADDRESS ON A MAC 26
ASSIGNING A STATIC IP ADDRESS TO THE HOST COMPUTER IN WINDOWS 10 26
ASSIGNING A STATIC IP ADDRESS ON A MAC 28
CONNECTIVITY TROUBLESHOOTING 29
IP RESET NETWORK CONFIGURATION
NETWORK VIEW ERRORS & TROUBLESHOOTING
USB LOG FILE
FIRMWARE RECOVERY
FIRMWARE UPGRADE

3
FIRMWARE UPGRADE PROCEDURE (ETHERNET)
Please save any design files from the device onto your computer as all programmed data on the device will be erased during the upgrade procedure.
To perform a standard firmware upgrade via ethernet the device must be online and operational.
Download the latest firmware version for ZoneX 1208(D) from the product’s download section on the LD Systems website.
In Network View, right-click the device block and select “Firmware update”.
Please note that the firmware upgrade process will erase all data on the device. Make sure you save your changes beforehand. Click “Ok” to proceed.
A drop-down menu will appear giving several choices. Please select the option “Select from file system…” and click “Ok”.
The computer’s file explorer will be displayed. Navigate to the folder in which the new firmware file has been downloaded, select it and click “Open”.
IP RESET
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A status bar in the device window will monitor the firmware upgrade process.
DO NOT POWER OFF THE DEVICE. Powering off the device during a firmware upgrade can result in a complete corruption of the processor.
If this however happens, a USB firmware recovery must be completed. For more details regarding USB firmware recovery please check section
“USB Firmware Recovery and Firmware Components“.
Once the Firmware file has been loaded to the device, it will automatically restart and update its internal data. This may
take up to several minutes. During this period the device network indicator will turn red and appear offline. Please wait.
Once the firmware upgrade is completed, the device block will display a green “ON” indicator.
NOTE: the yellow “No Data” message means that no design has yet been loaded to the device.
IP RESET NETWORK CONFIGURATION
NETWORK VIEW ERRORS & TROUBLESHOOTING
USB LOG FILE
FIRMWARE RECOVERY
FIRMWARE UPGRADE

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USB FIRMWARE RECOVERY AND FIRMWARE COMPONENTS
For ZoneX 1208(D) there are 3 different hardware components that require proper firmware to be loaded so that they function correctly.
These components are:
yMainboard
yCPU/DSP Board
yFront Panel
The firmware version of these components can be upgraded through USB connection. To upgrade each individual component, please follow the
procedures described below:
MAINBOARD USB BIOS UPGRADE
Please note that the USB BIOS Upgrade will erase the entire device. Make sure you save your changes beforehand.
yDownload the appropriate USB driver for PC or Mac and the latest ZoneX 1208(D) mainboard BIOS file (in .xfw format) from the product
download section on the LD Systems website.
yInstall the USB driver compatible with your computer‘s OS.
yActivate Recovery Mode:
1. Power off the device.
2. Push and hold the IP reset button, then power on the device and wait until the blue LED in the rear panel’s network card starts flashing in
a special pattern. It will quickly flash 8 times in two seconds and then off for another second.
This LED pattern indicates that the device is in Recovery Mode.
yConnect the device’s USB port to a host computer. Please note that it is necessary to use a USB data transfer cable. Once connected,
start Xilica Designer and go into Network View.
ySelect “Device Management” “Solaro System (BIOS) Update” “Main Board Update”
yNOTE: Be sure to close any open projects before performing USB firmware recovery, otherwise the software will not display the options within
the “Device Management” menu and instead will indicate a warning message “Operation NOT available under project editing mode!”
yPlease note that the firmware upgrade process will erase all data on the device. Make sure you save your changes beforehand.
Click “Yes” to proceed.
IP RESET
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yAnother pop-up window will appear asking to select the firmware file. Click “Ok” to open the computer’s file explorer and navigate to the
folder in which the new firmware file has been downloaded. Select it and click “Open”.
ySelect the appropriate Serial Port for the USB connection and click “Ok”.
yA status progress bar will display the firmware upgrade process.
yThis should take around 2 minutes. Once finished an application information message will be displayed. Click “Ok” to confirm.
yA status message will display “USB upgrade successful”. Click “Ok” to proceed.
yWhen done, please power off the device and connect it to the host computer via ethernet. Then, power on the device and wait for it to appear
online in Network View.
IP RESET NETWORK CONFIGURATION
NETWORK VIEW ERRORS & TROUBLESHOOTING
USB LOG FILE
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yTo confirm that the device is running the latest mainboard firmware version, in Network view right-click on the device block once it appears
online and select “Device Setup…”.
yIn General tab, under Device Identity the Main Board firmware version displays the current installed version.
IP RESET
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CPU/DSP BOARD
Under normal situation and when the device is detected by Xilica Designer, the device firmware file can be upgraded through ethernet.
This firmware upgrade procedure has been previously described in section “Firmware Upgrade Procedure (Ethernet)“.
However, if the device’s OS is corrupted for any reason during upgrade (e.g. device is accidentally powered off during a firmware upgrade
procedure), users must perform a full firmware recovery to the CPU board via USB. For this, the full firmware file (with a size of approximately 100
Mbytes in .xfw format) should be obtained from the product’s download section on the LD Systems website.
Once downloaded, the procedure consists of the following steps:
yDownload the appropriate USB driver from the product’s download section on the LD Systems website.
yInstall the USB driver compatible with your computer‘s OS.
ySince ethernet access will be required during the second stage of the recovery procedure, please connect the ethernet port of ZoneX as well
as the ethernet port of the host computer to an enabled DHCP server. Also, make sure that DHCP network settings are enabled on your PC/Mac.
yActivate Recovery Mode:
1. Power off the device.
2. Push and hold the IP reset button. Then power on the device and wait until the blue LED in the rear panel’s network card starts flashing in
a special pattern. It will quickly flash 8 times in two seconds and then off for another second.
This LED pattern indicates that the device is in Recovery Mode.
yConnect the device’s USB port to a host computer. Please note that it is necessary to use a USB data transfer cable. Once connected, start Xilica
Designer and go into Network View.
yNOTE: Be sure to close any open projects before performing USB firmware recovery, otherwise the software will not display the options within
the “Device Management” menu and instead will indicate a warning message: “Operation NOT available under project editing mode!”
ySelect “Device Management” “Advanced (Recovery/Diagnostics)” “Solaro” “Firmware Recovery”.
yA pop-up message will appear indicating that this kind of procedure is only to be used in case of OS corruption and not as a standard firmware
update routine. Click “Ok” to continue if you wish to perform a USB firmware recovery.
yPlease note that the firmware upgrade process will erase all data on the device. Make sure you save your changes beforehand.
Click “Yes” to proceed.
IP RESET NETWORK CONFIGURATION
NETWORK VIEW ERRORS & TROUBLESHOOTING
USB LOG FILE
FIRMWARE RECOVERY
FIRMWARE UPGRADE

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yAnother pop-up window will appear asking to select the firmware file. Click “Ok” to open the computer’s file explorer and navigate to the
folder in which the new firmware file has been downloaded. Select it and click “Open”.
ySelect the appropriate Serial Port for the USB connection and click “Ok”.
yA status progress bar will display the firmware upgrade process.
yThe recovery involves erasing the entire device. This part of recovery is going to take around 15-20 minutes to finish.
Once finished, an application information message will be displayed. Click “Ok” to confirm.
yA status message will display “USB upgrade successful”. Click “Ok” to proceed.
yWhen this part is done, the device will automatically reboot and appear in Network view. At this stage the device recovery is only half done. It
will appear in the Network view as in “Recovery Mode”.
IP RESET
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yIn this mode, the only action available is to perform the second half of the recovery. Right-click the device block and select “Firmware Recovery”.
yA pop-up warning will appear stating that the firmware upgrade process will erase all data from the device. Click “Ok” to proceed.
yWhen asked to select the firmware file, please choose the same .xfw firmware recovery file (approximately 100 Mbytes) indicated in the first
stage of the recovery procedure. The application will perform the second stage of recovery through ethernet. This will take around 5 minutes
and the device block will display the following stages:
1. Loading the firmware file
2. Firmware update in progress. This is a critical stage, please do not power off the device during this stage.
3. Once the firmware update is done, the device block will appear offline in Network View. Please wait and do not power off or reboot the device.
4. The recovery process is completed once the device appears online.
IP RESET NETWORK CONFIGURATION
NETWORK VIEW ERRORS & TROUBLESHOOTING
USB LOG FILE
FIRMWARE RECOVERY
FIRMWARE UPGRADE

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FRONT PANEL USB BIOS UPGRADE
yDownload the appropriate USB driver and the latest ZoneX 1208 (D) front panel BIOS from the product’s download section on the LD Systems
website.
yInstall the USB driver compatible with your computer‘s OS.
yActivate Recovery Mode:
1. Power off the device.
2. Push and hold the IP reset button, then power on the device and wait until the blue LED in the rear panel’s network card starts flashing in
a special pattern. It will quickly flash 8 times in two seconds and then off for another second.
This LED pattern indicates that the device is in Recovery Mode.
yConnect the device’s USB port to a host computer. Please note that it is necessary to use a USB data transfer cable. Once connected, start Xilica
Designer and go into Network View.
yNOTE: Be sure to close any open projects before performing USB firmware recovery, otherwise the software will not display the options within
the “Device Management” menu and instead will indicate a warning message: “Operation NOT available under project editing mode!”
ySelect “Device Management” “Solaro System (BIOS) Update” “Front Panel Update”
yPlease note that the firmware upgrade process will erase all data on the device. Make sure you save your changes beforehand.
Click “Yes” to proceed.
yAnother pop-up window will appear asking to select the firmware file. Click “Ok” to open the computer’s file explorer and navigate to the
folder in which the new firmware file has been downloaded. Select it and click “Open”.
IP RESET
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ySelect the appropriate Serial Port for the USB connection and click “Ok”.
yA status progress bar will display the firmware upgrade process.
yThis upgrade process should take around 2 minutes. When finished an application information message will be displayed.
Click “Ok” to confirm.
yA status message will display “USB upgrade successful”. Click “Ok” to proceed.
yWhen done, please power off the device and connect it to the host computer via ethernet. Then, power on the device and wait for it to appear
online in the Network View.
IP RESET NETWORK CONFIGURATION
NETWORK VIEW ERRORS & TROUBLESHOOTING
USB LOG FILE
FIRMWARE RECOVERY
FIRMWARE UPGRADE

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ZONEX 1208 USB LOG FILE
For Troubleshooting purposes and only when requested by LD Systems customer support department or the official LD Systems distributor, users
can obtain a USB Log File from a ZoneX1208(D) processor. To achieve this, a serial terminal program such as PuTTY is required.
Download the latest version of PuTTY from www.putty.org
To obtain a USB Log File using PuTTY please follow the procedure described below:
yPower off the device.
yRun PuTTY.
ySelect “Session” in the Category menu and under “Connection type“ select “Serial“.
yUnder “Serial line” type in the appropriate serial port “COM number” (the active serial port number can be found in the “Device Manager”
under “Ports (COM&LPT)”).
IP RESET
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yUnder “Speed” type in the following value: 57600
yIn the Category menu, under “Session” select “Logging”.
yUnder “Session logging” select “All session output”.
yEnter the Log File name (e.g. “ZoneX1208 Log File”).
yClick “Browse” to specify the location where the USB Log File should be stored.
yClick “Open” to open the PuTTY Session.
yPower on the device and open Xilica Designer and go to Network View.
yWait until the unit appears online.
yWhile the device is booting up, PuTTY is obtaining all the necessary information for creating the Log file.
yOnce the device is online PuTTY can be closed. Click “OK” to close the session.
IP RESET NETWORK CONFIGURATION
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USB LOG FILE
FIRMWARE RECOVERY
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yBy closing PuTTY a Log file has been automatically generated.
yNavigate to the folder where the Log File has been saved and open to check if the file was successfully generated.
yOnce the file has been checked and the content is similar to the example above, please send it over to LD Systems customer service support
([email protected]), or your respective official LD Systems distributor to get further support.
IP RESET
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NETWORK VIEW ERROR MESSAGES AND TROUBLESHOOTING
FIRMWARE UPGRADE VERSIONS
LD Systems ZoneX firmware upgrades use a numbering scheme of X.Y.Z (e.g. 4.2.1).
yXis a major version which means a significant modification on compatibility of different communication protocols. If the software Xilica
Designer and ZoneX device(s) have different major versions, they will not work together and this will cause unexpected issues.
yYis a minor version which means there are functionality changes, however the communication protocol will remain compatible.
Only specific new features will not function properly but in general older features will still work fine.
yZis the build number. The build number is used when a bug fix version is available.
If the device block displays a symbol or icon, hover over the icon to view the message.
RED CIRCLE WITH BACKSLASH
The major version expected by Xilica Designer is different from the device‘s major version. This will cause a communication breakdown
and the device‘s firmware needs to be updated.
YELLOW TRIANGLE WITH AN EXCLAMATION MARK
The detected device has a lower minor version as compared to the recommended minor version stored in Xilica Designer. In this situation, some
new features provided in Xilica Designer will not work in the device. We recommend upgrading the device‘s firmware. However, if the user is not
using any new features and does not wish to upgrade, it will still work.
THE DEVICE CLOCK IS NOT SYNCHRONIZED
Xilica Designer provides a function which enables synchronization between the host computer‘s clock and the device‘s real-time clock. In Network
view, a clock icon will be displayed in the lower left corner of the device block. When online, the device will check its internal clock and confirm
that it is synchronized with the host computer. If the clock is correct, it will display a clock icon.
If the clock is different than the one from the host computer, the clock will display a question mark on top of the icon. To solve this issue, please
follow the next steps:
yTo sync only one device:
yRight click the device block ”Synchronize Device Clock”
yA pop-up message appears saying the device clock is different from the computer system clock. Click “Ok” to synchronize it.
IP RESET NETWORK CONFIGURATION
NETWORK VIEW ERRORS & TROUBLESHOOTING
USB LOG FILE
FIRMWARE RECOVERY
FIRMWARE UPGRADE

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yThis process will reboot the device and once it is online again the clock icon will display a synchronized clock.
yTo sync many devices at once:
yAt the top right corner in Network View Sync clock to all devices
NO PROJECT FILE IS STORED IN THE DEVICE.
There is no design in the device. Create a new design or import a design.
NO DATA
The processor needs a design to be loaded into the device. If the same error message persists even after loading a design to the device,
please restart the device and reboot Xilica Designer.
DSP PROCESSING ERROR (1)
A corrupted pre-designed project was loaded into the device. Try reloading the pre-designed DSP file into the device. If there is no change,
restart the device, reboot Xilica Designer and reload the file.
DSP PROCESSING ERROR (2)
The pop-up message shown will print out an error code. Please retry the Firmware Upgrade Procedure.
IP ISSUE ERROR
TCP error:
There is a network connection issue with the device. When a device is detected, Xilica Designer tries to establish a TCP connection to the device
to obtain device information. If it fails to obtain the device information, a TCP error message will be displayed.
When communication is sent through TCP, Xilica Designer sends a message and then waits for the device to respond with a timeout period of 1
minute. If the network is not set up properly and the message cannot get to the device, Xilica Designer will keep waiting until it times out (after
approx. 1 minute), and then it will try sending another message. If a temporary network issue caused the TCP message to drop, it will take up to 1
minute before Xilica Designer tries sending a new message again.
However if the network issue is persistent, the TCP connection attempt will never succeed and the TCP error icon will be displayed.
If you see the TCP error, please wait for approximately 1 minute to see whether the TCP error goes away.
If the system can recover itself, that might mean that a temporary issue occurred on the network. If the TCP error icon is persistently displayed,
this means that there is something wrong with the network.
Follow these network connection troubleshooting tips to solve network related problems:
1. If the connection is lost, right click the device block Remote Reset Device.
2. Perform Connection Test. In Xilica Designer‘s Network View, right click the device block Device Setup. In the Network tab, under the
Connectivity Test section, select TCP Test. The results will be displayed.
3. Check the firewall on the host computer. Disable the firewall on the host computer and see if this resolves the problem.
4. Check the IP address range of the host computer to see whether it is consistent with the device IP range. Note that all available IP addresses
of all network interfaces of the host computer are displayed within Network View.
IP RESET
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Notice that in the example above there are multiple IP addresses. This is because the computer has multiple network interfaces such as, Wi-Fi,
Bluetooth, etc.
5. Make sure the device IP address is within the same subnet of the host computer (or use a router to route the network traffic to the
appropriate subnet).
6. It is recommended to keep the host computer network interfaces to a minimum. If possible, please disable some of the unused network
interfaces. This will reduce network traffic.
7. If the problem persists, the issue must be isolated by reducing the network components. By doing so the user can determine whether the
device and host computer are working properly.
a. Setup the device and host computer to DHCP mode.
b. Connect a LAN cable directly between the device and host computer.
c. As there is no DHCP server available, the device and host computer will revert to the link-local (APIPA) address. The device IP address
will be 169.254.x.x, and the computer‘s IP address will also be 169.254.x.x. Check if a communication between the two devices can now be
established.
UDP error:
ZoneX devices rely on UDP broadcast communication protocol to broadcast a device heartbeat message. In order for the system to work, the
network must be able to support UDP broadcast. In normal LAN environments, UDP broadcast is supported. However, if you are setting up a more
complex network with different subnets, you must enable your routers to support UDP broadcast from one network to the other.
We recommend keeping your network simple and run everything under a single subnet.
To verify whether UDP is working. you can use the UDP test function.
In Xilica Designer‘s Network View, right click the device block Device Setup. In the Network tab, under the Connectivity Test section, select UDP
Test. The results will be displayed.
FLICKERING ON/OFF STATUS
If the device status is flickering from ON to OFF repeatedly, this means that the device is detected on the network. However, Xilica Designer cannot
consistently receive the heartbeat message from the device. Once Xilica Designer receives a heartbeat message (UDP broadcast) from a device, it
is expected that the device keeps sending its heartbeat broadcast every second. If the detected heartbeat is not received for 3 seconds (missing
3 heartbeats in a row), the device will be considered OFFLINE. Once the next heartbeat message is received, the device will switch to ONLINE again.
The flickering status is likely caused by a bad network setup or a bad Wi-Fi reception (especially when Xilica Designer runs on a Wi-Fi network).
It is recommended to always run your equipment on a wired network.
To assist in this situation, a Network Condition setting is available in System Preferences. At the top of the software,
select Settings Preferences.
Set the Network Condition:
Excellent - Wired network with no packet lost
The device is considered as OFFLINE when the heartbeat is missed for 3 seconds.
Acceptable - Wi-Fi network with no packet lost
The device is considered OFFLINE when the heartbeat is missed for 6 seconds.
Poor - Wi-Fi network with some packet lost
The device is considered OFFLINE when the heartbeat is missed for 12 seconds.
IP RESET NETWORK CONFIGURATION
NETWORK VIEW ERRORS & TROUBLESHOOTING
USB LOG FILE
FIRMWARE RECOVERY
FIRMWARE UPGRADE

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XILICA DESIGNER CRASHING
If Xilica Designer is crashing before it opens Network View, there is a high chance that one of the system files is corrupted.
Complete the following steps to recover the data file:
1. In Xilica Designer open Settings Preferences. (If Network View does not open try starting a New Project or open Dante view)
2. In the General tab, note the System Data Directory location. Navigate to this location on your computer.
3. Locate a file called “Devices.xml“ stored in the system directory. This file stores all detected devices on the network
so that all previously detected devices on the network are known and display the OFFLINE status for offline devices.
For PC, the path is usually: C:\Users\<your user name>\AppData\Roaming\Solaro\Solaro
For Mac, the path is usually: /Users/<your user name>/Library/Application Support/Solaro
NOTE: The AppData directory is a hidden directory. You must enable “Show hidden files, folders and drives” to be able to see it.
4. Exit Xilica Designer. Now delete the “Devices.xml” file inside the System Data Directory.
5. After the file is deleted, restart Xilica Designer. The “Devices.xml“ file will be regenerated and recovered.
HEARTBEAT MONITOR AND NETWORK CAPTURE
In Xilica Designer, there are two features listed under the Troubleshooting tab.
These features should only be used under LD Systems Support direction. Users should avoid using these features by themselves.
IP RESET
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IP RESET
When the device is connected directly to a host computer or indirectly via a switch and DHCP is not enabled, the connection process will not be
automatic. Once no DHCP server is detected the device will either try to connect using the IP address last assigned and stored on the device or
attempt to revert to its default link-local/APIPA (169.254.x.x) automatic IP address/range. Under some conditions the device may refuse to revert
to its default IP address range and on one hand appear offline with an “IP Issue” label displayed on the device block in Network View, although it
has been powered on. On the other hand, the device may appear online in Network View but still display the “IP Issue” label. In both cases please
try to use the IP reset method first.
To reset the IP address of a device, push and hold the IP reset button for approximately 15 seconds. The device block will appear offline if it was
previously online. If it was already offline, then the “OFF” status will remain visible for another 20 seconds.
Release the IP reset button and wait around 20 seconds for the device to appear back online.
Notice that the device is now back in the link-local/APIPA (169.254.x.x) automatic IP range with DHCP mode enabled.
DEVICE NETWORK CONFIGURATION
The device is by default set to automatically obtain its IP settings.
IP RESET NETWORK CONFIGURATION
NETWORK VIEW ERRORS & TROUBLESHOOTING
USB LOG FILE
FIRMWARE RECOVERY
FIRMWARE UPGRADE