FAQ
In general, in case of technical troubles check the electrical signal connections and the power
supply (LED glows) first. If this turns out to be not helpful, we arranged the following
questions and answers for you to find the cause and solve the problem.
Problem Description Possible Cause/Possible Solution
Battery does not load
or loads too long
•Does the red charging LED glow? Maybe the charging
power of you power adapter or the USB port is not strong
enough. In this case, please use another compatible power
adapter or another USB port.
•The LED does not glow - Please check, if all interfaces are
properly connected and the DC input was used to charge.
If the Power Station is charged via PC, it may be necessary
to switch the PC on to have power at the USB port.
Battery cannot load
device
•Is the Portable Power Station switched on? (Press " n/ ff"
button)
•Is the Portable Power Station sufficiently charged? If the
LED glows red, the capacity of the battery is below 30 %.
Please charge the battery as soon as possible.
•Please check, if the included adapters are compatible with
your mobile phone or devices. If necessary, check the
charging function with the original accessories of your
device.
Battery loads device
just partly
•Maybe the capacity of the device's battery is higher than the
capacity of the Power Station, especially possible with
Tablets, where batteries of high capacity are built in.
f the problems cannot be solved, please don't hesitate to contact us. Our customer's
support will be glad to help you under info@leicke-distributor.de.
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