
Contents
A out this manual . . . . . . . . . . . . iii
Chapter 1. Safety information . . . . . . 1
General safety . . . . . . . . . . . . . . . . 1
Electrical safety . . . . . . . . . . . . . . . . 1
Safety inspection guide . . . . . . . . . . . . . 2
Handling devices that are sensitive to electrostatic
discharge . . . . . . . . . . . . . . . . . . 3
Grounding requirements . . . . . . . . . . . . 4
Safety notices (multilingual translations) . . . . . . 4
Chapter 2. Important service
information . . . . . . . . . . . . . . . 21
Strategy for replacing FRUs . . . . . . . . . . 21
Strategy for replacing a solid-state drive . . . 21
Important notice for replacing a system
board . . . . . . . . . . . . . . . . . 22
How to use error message . . . . . . . . . 22
Strategy for replacing FRUs for CTO, special-bid,
and standard models. . . . . . . . . . . . . 22
Product definition . . . . . . . . . . . . 22
FRU identification . . . . . . . . . . . . 22
Chapter 3. General checkout . . . . . 23
What to do first . . . . . . . . . . . . . . . 23
Checkout guide . . . . . . . . . . . . . . . 24
Diagnosing problems . . . . . . . . . . . 24
Quick test programs . . . . . . . . . . . 25
UEFI diagnostic program . . . . . . . . . 25
Bootable diagnostic programs . . . . . . . 26
Power system checkout . . . . . . . . . . . 26
Checking the ac power adapter . . . . . . . 27
Checking the built-in battery and operational
charging . . . . . . . . . . . . . . . . 27
Checking the coin-cell battery . . . . . . . 28
Chapter 4. Related service
information . . . . . . . . . . . . . . . 29
Recovery overview for the Windows 10 operating
system . . . . . . . . . . . . . . . . . . 29
Resetting your computer . . . . . . . . . 29
Using advanced startup options . . . . . . 29
Recovering your operating system if Windows
10 fails to start . . . . . . . . . . . . . 30
Creating and using a recovery USB drive . . . 30
Passwords. . . . . . . . . . . . . . . . . 30
Power-on password . . . . . . . . . . . 31
Storage password . . . . . . . . . . . . 31
Supervisor password . . . . . . . . . . . 31
System management password. . . . . . . 31
How to remove the power-on password . . . 32
How to remove the storage password . . . . 32
How to remove the system management
password . . . . . . . . . . . . . . . 33
Power management . . . . . . . . . . . . . 34
Sleep mode . . . . . . . . . . . . . . 34
Hibernation mode . . . . . . . . . . . . 34
Symptom-to-FRU index . . . . . . . . . . . 34
Numeric error codes . . . . . . . . . . . 35
Error messages . . . . . . . . . . . . . 36
Beep errors. . . . . . . . . . . . . . . 37
No-beep symptoms . . . . . . . . . . . 39
LCD-related symptoms . . . . . . . . . . 39
Intermittent problems . . . . . . . . . . . 40
Undetermined problems . . . . . . . . . 40
Chapter 5. Configuring RAID . . . . . 41
Storage drive requirements for R ID levels . . . . 41
Configuring R ID with the Intel RST configuration
utility . . . . . . . . . . . . . . . . . . . 42
Entering the Intel RST configuration utility . . . 42
Creating R ID volumes . . . . . . . . . . 42
Deleting R ID volumes . . . . . . . . . . 43
Resetting storage drives to non-R ID . . . . 43
Rebuilding R ID 1 volumes . . . . . . . . 44
Chapter 6. Using the special keys. . . 45
Chapter 7. Locations . . . . . . . . . 47
Locating computer controls, connectors, and
indicators . . . . . . . . . . . . . . . . . 47
Front view . . . . . . . . . . . . . . . 47
Bottom view . . . . . . . . . . . . . . 50
Side view . . . . . . . . . . . . . . . 51
Rear view . . . . . . . . . . . . . . . 52
Locating FRUs and CRUs . . . . . . . . . . . 52
Major FRUs . . . . . . . . . . . . . . 53
LCD FRUs . . . . . . . . . . . . . . . 59
Miscellaneous parts . . . . . . . . . . . 63
Connector and cable guide . . . . . . . . 65
Looking up FRU information . . . . . . . . . . 67
Chapter 8. FRU replacement
notices . . . . . . . . . . . . . . . . . 69
Service tool kit . . . . . . . . . . . . . . . 69
Screw notices . . . . . . . . . . . . . . . 69
Retaining serial numbers . . . . . . . . . . . 70
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