Level Sense Freezer Sentry User manual

SENTRY
User Manual
Level-Sense.com

LEVEL-SENSE.COM
TABLE OF CONTENTS
About Level Sense Sentry....................................................................
Specifications..................................................................................................
Requirements..................................................................................................
In the box..............................................................................................................
Account Creation.........................................................................................
Status LEDs.......................................................................................................
Installation..........................................................................................................
Connect to Wi-Fi...........................................................................................
Claim Device.....................................................................................................
Contact Information..................................................................................
Notification Settings.................................................................................
Viewing Data.....................................................................................................
Wi-Fi Password Reset...............................................................................
Service Disclaimer.......................................................................................
Warranty...............................................................................................................
Section 1:
Section 2:
Section 3:
Section 4:
Section 5:
Section 6:
Section 7:
Section 8:
Section 9:
Section 10:
Section 11:
Section 12:
Section 13:
Section 14:
Section 15:
02
02
03
03
04
06
07
10
13
14
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15
16
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SECTION 1: ABOUT LEVEL SENSE SENTRY
Level Sense is the all-purpose basement or room protector (Indoor only). This sump pump alarm is
packed with features at an economical price.
SECTION 2: SPECIFICATIONS
Level Sense Sentry allows you to set alarms based on power failure/Loss of Wi-Fi, water leaks, and
water level. Unlimited text and email notifications come standard, as well as a 90dB siren.
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SECTION 3: REQUIREMENTS
• 120/240 VAC (50 or 60 Hz) Power Outlet
• 2.4 Ghz Wi-Fi internet within range of Level Sense Sentry
• Wi-Fi enabled device with Web browsing
• Flat head screwdriver #3 or #4
Level Sense Sentry with Float Switch
1. Head Unit
2. Float Switch
3. Float Mounting Bracket
4. Zip Ties
5. Various Mounting Hardware
6. Power Adaptor
7. User Manual
Level Sense Sentry with Leak Sensor
1. Head Unit
2. Leak Sensor
3. Zip Ties
4. Various Mounting Hardware
5. Power Adaptor
6. User Manual
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SECTION 4: IN THE BOX
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SECTION 5: ACCOUNT CREATION
1. Level Sense Account Creation
Thank you for your Level Sense Sentry purchase. The first step in getting your Level Sense Sentry
device online is to create your Level Sense Account. This can be done with either a computer, or a
smartphone/tablet
a. Smartphone/Tablet
a. On your smartphone proceed to either the iOS app store, or the Android Play store
b. Type into the search bar “Level Sense”, and download the application
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If you prefer video instructions over written, please scan the QR code.
This video will walk you through sections 5 and 8-11.
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c. Next click on the register button and enter in your personal information into the register page,
and lastly click the create button. Congratulations, your Level Sense account has been created.
b. Computer:
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a. Begin by opening an internet browser like Google Chrome or Safari.
b. In the address bar type in: Level-Sense.com
i.Click on the text labeled “Account”
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ii. Next enter in your First name, Last name, email address, and password. Click the submit
button and your Level Sense account has successfully been created.
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SECTION 6: STATUS LEDS
Device State
No Alarm(s) Blue
Yellow
Purple
Red
Blue Blue Blue
POWER CLOUD TEMP ALARM
The status LEDs on the level Sense Sentry provides a visual indication of the state of the device. The
below table is a system status guide. PLEASE NOTE that if the four LEDs are flashing in unison,
then this is a CLAIM CODE. If you have a claim code, reference Section 9.
Access Point (Level Sense Network is Broadcasting) Pulsing White
Wi-Fi Connection in Progress
Alarm(s) Present
Firmware Upgrade/Server Maintenance
Loss of Wi-Fi Signal
Red
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SECTION 7: INSTALLATION
1. Head Unit Installation:
a. The head Unit can be mounted in one of three ways.
i. Magnetically: Magnets are mounted inside of the Level Sense Sentry enclosure. To mount the
unit magnetically, simply place the back of the enclosure onto a magnetic surface.
ii. Wall Mount: The template shown below can be used to mount the device
directly to a wall via the mounting screws.
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iii. Cable Tie Mount: The two sticky pad anchors and zip ties can be used to mount the head unit.
2. Installing Float Sensor:
The float sensor mounts above the normal pump water line and detects when the water level has
reached a point above normal operating range.
The float sensor installs on the sump pump discharge pipe. Using the provided plastic float bracket
and two zip ties, securely mount the float to the discharge pipe. The sliding float portion of the
sensor should face down. Mount the float approximately six (6) inches above the sump pump
normal water line. This level can usually be found by looking at the side walls of the pit to visually
see the high-water mark roughly level with the top of the pump. The wires from the float sensor
connect to the far right two terminals on the Level Sense Sentry.
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3. Installing Leak Sensor
The leak sensor monitors for pooling water on a flat surface. The leak sensor can be mounted near
the sump pit or other areas where water will pool in the event of a leak. Typical locations are near a
water heater or HVAC system which can leak during a malfunction. The sensor needs to be placed
flat on the floor with the metal sensing elements down. The sensor must be submerged in a
minimum pool of water of 1/8” in depth before activating. The wires do not have polarity and cannot
be wired backwards. Do not increase the length of this sensor beyond the length provided. The leak
sensor can be wired into the middle and far left terminal.
4. Completed Installation with Float Switch and or Leak Sensor
Reference the image below for a rendering of an installation utilizing both a float switch and leak
sensor. Note that the middle terminal is common.
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SECTION 8: CONNECT TO WI-FI
The Level Sense Sentry device is immediately ready to join your 2.4 Ghz Wi-Fi network after power
up. When the Level Sense Sentry has not been configured to a Wi-Fi network the Cloud LED will
display as WHITE, and the access point is active (the unit will broadcast its Level Sense Wireless
Network. Refer to section 6). There are two methods of connecting to a wireless network. The first
method turns the Level Sense Sentry into a hotspot, and the second method is called WPS.
There are a series of articles on more advanced troubleshooting for WI-FI connections under the
Troubleshoot section which is found on the upper banner of the website.
Password requirements for your local 2.4GHz Wi-Fi network:
SSID (local network name) and password are case sensitive
The Wi-Fi password may be no more than 48 characters in length
The following characters are supported in the Wi-Fi password:
! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~
1. Hotspot Method:
a. To connect your Level Sense Sentry to your Wi-Fi network via the hotspot mode, you will need a
Wi-Fi enabled device like a smartphone or laptop. The Cloud LED of the Level Sense Sentry should
be white which indicates the device is broadcasting a Wi-Fi hotspot. Use your Wi-Fi device (phone,
tablet, or computer) to connect to the Level Sense network (the last four digits of the Level Sense
network is the last 4 digits of the device’s MAC address). Your phone may indicate that this
network has no internet connection. This is normal.
b. Once connected to the Level Sense network, a Wi-Fi configuration page will automatically appear.
If this page does not appear automatically, then open a web browser and enter the device’s IP
address into the address bar: 192.168.4.1
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c. On the webpage, you will select the bubble of YOUR HOME 2.4 Ghz Wi-Fi network.
Enter the PASSWORD of YOUR HOME network. Note that this field is case sensitive.
d. Once complete, you can enter your Level Sense account email address into the email address field
(If you do this, the device will automatically link to your account, and you will NOT be presented
with a claim code). Lastly, press the submit button.
e. The webpage then instructs you to click the RESET button on the Level Sense Sentry. After
restarting, the Cloud LED will pulse yellow until it connects to your Wi-Fi. Upon successful
connection the device will either…
i. Present a claim code (all four LEDS on the device will blink in unison (Proceed to Section 9)
ii. The Cloud LED will change to pulsing blue, followed by blue on the other 3 LEDs (Proceed to
Section 10). This indicates that the device has been successfully linked to your account, and
no claim code is needed.
iii. The Cloud LED changes to red (No local internet connection). This can be caused by an
incorrect password for the Wi-Fi network, or the network is out of range. If this happens, press
the RESET button to try again. If it does not connect on subsequent attempts, please reference
Section 13 for instructions on how to perform a password reset.
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2. WPS Method:
a. To connect to Wi-Fi with WPS, first check to see if your Wi-Fi router has a button labeled “WPS.”
Some routers require WPS to be enabled or direct it to a channel (i.e., 2.4Ghz or 5Ghz). We
recommend using a dedicated 2.4Ghz network, and WPS must be enabled.
b. Temporarily move the Level Sense Sentry unit into proximity of the Wi-Fi router. Pres the WPS
button on your router, wait 15 seconds then double click the silence button on the Level Sense
Sentry. The Cloud LED will turn from white to solid yellow. This indicates that the Level Sense
Sentry is attempting to connect to your network. This process can take up to 5 minutes. Upon
successful completion, all four LEDs on the Level Sense Sentry will illuminate and pulse in
unison. This is a claim code. Please proceed to Section 9.
c. If the Cloud LED turns red following a WPS attempt, press the Reset button on the Level Sense
Sentry. If the cloud LED returns to red after restarting, please proceed to Section 13 for
instructions on how to perform a password reset.
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SECTION 9: CLAIM DEVICE
If you typed in your E-Mail address on the Wi-Fi configuration page (as seen in the previous Section),
then your device will be claimed automatically, and it will be in your account upon login in the portal
(if you do not see the device, refresh your screen). If you did not enter your E-Mail address on the
Wi-Fi configuration page, or if the WPS method was used, it will be necessary to claim the device.
Once the Level Sense Sentry is connected to your wireless network, the Level Sense Sentry will flash
all four LEDs in unison. This is a claim code. After logging into the portal via the website or the
mobile application click on the “Claim” button. Follow the directions on screen and enter the unique
claim code.
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SECTION 10: CONTACT INFORMATION
Once you are logged into your account on the Level Sense website, or in the mobile application, click
on the “Contacts” tab or if you are using the mobile application click the “Notification” tab. Click on
the plus button next to the default contact and enter your phone number, cell phone service provider,
etc. Do not forget to enable both email and text options. It is a good idea to test both the email and
text feature currently as well. Lastly, save and submit the contact.
SECTION 11: NOTIFICATION SETTINGS
This section will guide you on how to enable and disable sensor inputs to suit your application. On
the website, you can edit the notification settings by clicking on the bell icon, which is underneath
the “Alarm Settings” column. If you are on the mobile application, you will need to click on the device
name, and then an action bar will show up at the bottom of the screen, click on the bell icon.
1. The first and second inputs on the screen are for a float and leak sensor. The Level Sense
Sentry device can utilize multiple sensors. It is important to note that with the two inputs, you
can monitor two areas and distinguish between the two inputs. If you wire two float switches
into the float switch input, you will be notified if either of the floats go into alarm state, but you
would not be able to determine which float is causing the alarm. Wiring multiple sensors into
one input, it will however, prevent you from knowing which specific sensor is causing the alarm
for this input.
Lastly, you can enable and disable email, text, and the siren feature for any of the inputs by clicking
on the text bubble. Do not forget to click the submit button if you have made any changes on this
screen.
Alarms can be temporarily disabled by pressing the silence button on the Level Sense Sentry. If an
alarm cannot be quickly resolved, it will be necessary to disable the siren checkbox for the given
sensor in the portal or application.
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SECTION 12: VIEWING DATA
Once you are logged into your account, click on the view charts button on the website. If you are
using the mobile application, first click on the device name, and then click the graph icon under the
“Action Items” tab at the bottom of your screen.
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SECTION 13: WI-FI PASSWORD RESET
To clear the Wi-Fi credentials from the Level Sense Sentry, complete the following steps:
• Press and hold the SILENCE button until all four LEDs appear as RED.
• Let go of the SILENCE button, and then click the SILENEC button two times, two LEDS will remain
lit.
• Wait until the two remaining red LEDs go out, and then press the RESET button. The password
reset is complete. Proceed to Section 8 for guidance on how to get your device back online.
SECTION 14: SERVICE DISCLAIMER
Level Sense includes a minimum cloud monitoring service (“Portal”) period of one year from the
date of manufacture. Continued service may be offered monthly or annually for a fee or gratis. Level
Sense reserves the right to alter, amend or change information, services, and pricing at any time.
Level Sense also reserves the right to modify or discontinue services at any time after the first year.
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SECTION 15: WARRANTY
2 YEAR LIMITED WARRANTY
PLEASE READ THIS WARRANTY CAREFULLY BEFORE USING THE PRODUCT.
THIS LIMITED WARRANTY CONTAINS THE STANDARD TERMS AND CONDITIONS (“TOC”) OF
LEVEL SENSE. WHERE PERMITTED BY THE APPLICABLE LAW, BY KEEPING YOUR LEVEL SENSE
PRODUCT BEYOND THIRTY (30) DAYS AFTER THE DATE OF DELIVERY, YOU FULLY ACCEPT THE
TERMS AND CONDITIONS SET FORTH IN THIS LIMITED WARRANTY.
IN ADDITION, WHERE PERMITTED BY THE APPLICABLE LAW, YOUR INSTALLATION AND/OR USE
OF THE PRODUCT CONSTITUTES FULL ACCEPTANCE OF THE TERMS AND CONDITIONS OF THIS
LIMITED WARRANTY (HEREINAFTER REFERRED TO AS “LIMITED WARRANTY OR WARRANTY”). IF
YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS WARRANTY, INCLUDING ANY
LIMITATIONS OF WARRANTY, INDEMNIFICATION TERMS OR LIMITATION OF LIABILITY, THEN YOU
SHOULD NOT USE THE PRODUCT AND SHOULD RETURN IT TO THE SELLER FOR A REFUND OF
THE PURCHASE PRICE. THE LAW MAY VARY BY JURISDICTION AS TO THE APPLICABILITY OF
YOUR INSTALLATION OR USE ACTUALLY CONSTITUTING ACCEPTANCE OF THE TERMS AND
CONDITIONS HEREIN AND AS TO THE APPLICABILITY OF ANY LIMITATION OF WARRANTY,
INDEMNIFICATION TERMS OR LIMITATIONS OF LIABILITY.
1. WARRANTOR: IN THIS WARRANTY, WARRANTOR SHALL MEAN “DEALER, DISTRIBUTOR,
AND/OR MANUFACTURER.”
2. ELEMENTS OF WARRANTY: THIS PRODUCT IS WARRANTED TO BE FREE FROM DEFECTS IN
MATERIALS AND CRAFTSMANSHIP WITH ONLY THE LIMITATIONS AND EXCLUSIONS SET OUT
BELOW.
3. WARRANTY AND REMEDY: TWO-YEAR WARRANTY — IN THE EVENT THAT THE PRODUCT
DOES NOT CONFORM TO THIS WARRANTY AT ANY TIME DURING THE TIME OF TWO YEAR
FROM ORIGINAL PURCHASE, WARRANTOR WILL REPAIR THE DEFECT AND RETURN IT TO
YOU AT NO CHARGE.
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THIS WARRANTY SHALL TERMINATE AND BE OF NO FURTHER EFFECT AT THE TIME THE
PRODUCT IS: (1) DAMAGED BY EXTERNAL CAUSES SUCH AS FIRE, WATER, LIGHTNING, ETC. OR
NOT MAINTAINED AS REASONABLE AND NECESSARY; OR (2) MODIFIED; OR (3) IMPROPERLY
INSTALLED; OR (4) MISUSED; OR (5) REPAIRED OR SERVICED BY SOMEONE OTHER THAN
WARRANTORS’ AUTHORIZED PERSONNEL OR SOMEONE EXPRESSLY AUTHORIZED BY
WARRANTORS TO MAKE SUCH SERVICE OR REPAIRS; (6) USED IN A MANNER OR PURPOSE FOR
WHICH THE PRODUCT WAS NOT INTENDED; OR (7) SOLD BY ORIGINAL PURCHASER.
LIMITED WARRANTY, LIMITATION OF DAMAGES AND DISCLAIMER OF LIABILITY FOR DAMAGES:
THE WARRANTOR’S OBLIGATION UNDER THIS WARRANTY IS LIMITED TO REPAIR OR
REPLACEMENT OF THE PRODUCT, AT THE WARRANTOR’S OPTION AS TO REPAIR OR
REPLACEMENT. IN NO EVENT SHALL WARRANTORS BE LIABLE OR RESPONSIBLE FOR PAYMENT
OF ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL AND/OR PUNITIVE DAMAGES OF ANY KIND,
INCLUDING BUT NOT LIMITED TO ANY LABOR COSTS, PRODUCT COSTS, LOST REVENUE,
BUSINESS INTERRUPTION LOSSES, LOST PROFITS, LOSS OF BUSINESS, LOSS OF DATA OR
INFORMATION, OR FINANCIAL LOSS, FOR CLAIMS OF ANY NATURE, INCLUDING BUT NOT
LIMITED TO CLAIMS IN CONTRACT, BREACH OF WARRANTY OR TORT, AND WHETHER OR NOT
CAUSED BY WARRANTORS’ NEGLIGENCE. IN THE EVENT THAT IT IS DETERMINED IN ANY
ADJUDICATION THAT THE LIMITED WARRANTIES OF REPAIR OR REPLACEMENT ARE
INAPPLICABLE, THEN THE PURCHASER’S SOLE REMEDY SHALL BE PAYMENT TO THE
PURCHASER OF THE ORIGINAL COST OF THE PRODUCT, AND IN NO EVENT SHALL WARRANTORS
BE LIABLE OR RESPONSIBLE FOR PAYMENT OF ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL
AND/OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY LOST
REVENUE, BUSINESS INTERRUPTION LOSSES, LOST PROFITS, LOSS OF BUSINESS, LOSS OF DATA
OR INFORMATION, OR FINANCIAL LOSS, FOR CLAIMS OF ANY NATURE, INCLUDING BUT NOT
LIMITED TO CLAIMS IN CONTRACT, BREACH OF WARRANTY OR TORT, AND WHETHER OR NOT
CAUSED BY WARRANTORS’ NEGLIGENCE.
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WITHOUT WAIVING ANY PROVISION IN THIS LIMITED WARRANTY, IF A CIRCUMSTANCE ARISES
WHERE WARRANTORS ARE FOUND TO BE LIABLE FOR ANY LOSS OR DAMAGE ARISING OUT OF
MISTAKES, NEGLIGENCE, OMISSIONS, INTERRUPTIONS, DELAYS, ERRORS OR DEFECTS IN
WARRANTORS’ PRODUCTS OR SERVICES, SUCH LIABILITY SHALL NOT EXCEED THE TOTAL
AMOUNT PAID BY THE CUSTOMER FOR WARRANTORS’ PRODUCT AND SERVICES OR $150.00,
WHICHEVER IS GREATER. YOU HEREBY RELEASE WARRANTORS FROM ANY AND ALL
OBLIGATIONS, LIABILITIES AND CLAIMS IN EXCESS OF THIS LIMITATION.
INDEMNIFICATION AND COVENANT NOT TO SUE: YOU WILL INDEMNIFY, DEFEND AND HOLD
HARMLESS WARRANTORS, THEIR OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS,
SUPPLIERS OR AFFILIATED COMPANIES, AGAINST ANY AND ALL CLAIMS, DEMANDS OR
ACTIONS BASED UPON ANY LOSSES, LIABILITIES, DAMAGES OR COSTS, INCLUDING BUT NOT
LIMITED TO DAMAGES THAT ARE DIRECT OR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUEN-
TIAL, AND INCLUDING ATTORNEYS FEES AND LEGAL COSTS, THAT MAY RESULT FROM THE
INSTALLATION, OPERATION, USE OF, OR INABILITY TO USE WARRANTORS’ PRODUCTS AND
SERVICES, OR FROM THE FAILURE OF THE WARRANTORS’ SYSTEM TO REPORT A GIVEN EVENT
OR CONDITION, WHETHER OR NOT CAUSED BY WARRANTORS’ NEGLIGENCE.
YOU AGREE TO RELEASE, WAIVE, DISCHARGE AND COVENANT NOT TO SUE WARRANTORS,
THEIR OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS OR AFFILIATED
COMPANIES, FOR ANY AND ALL LIABILITIES POTENTIALLY ARISING FROM ANY CLAIM, DEMAND
OR ACTION BASED UPON ANY LOSSES, LIABILITIES, DAMAGES OR COSTS, INCLUDING BUT NOT
LIMITED TO DAMAGES THAT ARE DIRECT OR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUEN-
TIAL, AND INCLUDING ATTORNEYS FEES AND LEGAL COSTS, THAT MAY RESULT FROM THE
INSTALLATION, OPERATION, USE OF, OR INABILITY TO USE WARRANTORS’ PRODUCTS AND
SERVICES, OR FROM THE FAILURE OF THE WARRANTORS’ SYSTEM TO REPORT A GIVEN EVENT
OR CONDITION, WHETHER OR NOT CAUSED BY WARRANTORS’ NEGLIGENCE, EXCEPT AS
NECESSARY TO ENFORCE THE EXPRESS TERMS OF THIS LIMITED WARRANTY.
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