Level Sense Pro User manual

USER MANUAL
www.level-sense.com

Contents
About Level Sense Pro ............................ 1.0
Device Specications ........................ 1.1
Requirements.................................... 1.2
In the Box........................................... 1.3
Status LEDs ........................................ 1.4
Wiring Panel....................................... 1.5
Installation...................................................2.0
Installation Warning.......................... 2.1
Mounting to Pump Discharge Pipe ... 2.2
Mounting to the Wall........................ 2.3
Installing Float Sensor ...................... 2.4
Installing Leak Sensor....................... 2.5
Installing Level Sensor...................... 2.6
Powering On ...............................................3.0
Connect to Wi-Fi........................................4.0
Connect with WPS............................. 4.1
Connect with Hotspot....................... 4.2
Product Registration—Portal..................5.0
Create Portal Account....................... 5.1
Claim Device ...................................... 5.2
Congure Device Name ................... 5.3
Update Frequency............................. 5.4
Alarm Inputs ...............................................6.0
Per Input Type ................................... 6.1 – 6.4
Alarm Outputs............................................7.0
Per Output Type................................ 7.1 – 7.3
Disabling Alarm from Device........... 7.4
Device and Alarm Testing........................8.0
Per Device Testing............................. 8.1 - 8.5
Maintenance ...............................................9.0
Password Reset........................................10.0
Battery Warning........................................11.0
Service Disclaimer....................................12.0
Warranty ....................................................13.0
Test Log........................................................14.0
Troubleshooting ........................................15.0
Support .......................................................16.0

1.0 About Level Sense Pro
Level Sense Pro is a Wi-Fi based residential environmental
monitor designed specically for the home owner who wants to
keep a watchful eye on their property at all times. Level Sense
Pro monitors ve critical elements of the home as alarm inputs—
sustained power loss, sump pit high water level, water leak(s),
temperature and humidity levels.
Each of the ve alarm inputs can be congured individually as
alarm triggers based on their state or level. There are three alarm
outputs of the Level Sense Pro; email/SMS (text message), audible
siren and alarm relay contacts. Additional detail of the alarm
outputs can be found in the alarm outputs section of the manual.
Please read the User Manual carefully before using the Level
Sense Pro.
1.1 Device Specifications
Operating Temperature: 32-122 F° (0-50 C°)
Operating Humidity: 0-95% RH, non-condensing
Input Power: 12VDC 700mA
Battery: 3.7V Lithium Ion Polymer 1100mAH *Read Battery Warning
Siren: 90db *Estimated
Antenna: Internally integrated
Sensor Inputs: 2x Dry contact
Relay Contact: 48VDC 1Amp Max
Dimensions: 5x6x1.25”
Weight: 2lbs
Contains FCC ID: 2AC7Z-ESP8266EX
1.2 Requirements
120 VAC Power outlet
Wi-Fi internet within range of Level Sense
Wi-Fi device with web browsing
Screw Driver, at head #3 or #4
1

1. Level Sense Pro 2. Power Supply
3. Float Switch & Bracket 4. Leak Sensor
5. Level Sensor Wire 6. Accessories
1.3 In the Box
(Optional Accessory)
2

1.4 Status LEDs
The status LEDs on the Level Sense Pro provide a visual indication
of the control state. The below table is a system status guide.
Wiring of sensors (level, leak and oat switch) have no polarity.
To connect sensors, turn the terminal screw counterclockwise to
open the wiring clamp. Insert wire into the clamp and turn
terminal screw clockwise to close clamp on wire.
Tighten until wire is rmly secured.
1.5 Wiring Panel
Color /LED Blue Yellow Red White
Power AC Power
Good
No AC
Power
No AC Power
Low Battery —
Cloud Connected
to Wi-Fi
Flash:
Connecting
Solid: WPS
Mode
Wrong
Password
Or out-of-
range
Hotspot
Mode
Calibrate Calibrated Learning
Level — —
Alarm No Alarms —Active Alarm —
RESET
DC
USER LEVEL
SENSOR
FLOAT
SWITCH
LEAK
SENSOR
ALARM
NC COM NO
3

2.0 Installation
Level Sense Pro is designed for indoor installation only. The ideal
mounting location is in the utility room within a few feet of the
sump pump pit. Consideration should be taken to keep within
range of the homes Wi-Fi router. Wi-Fi range varies based on the
router and environmental conditions. We recommend range
testing before installation. If the device is out of range, consider
a Wi-Fi range extender. The Level Sense Pro can be mounted
in two dierent ways, choose from the following options.
2.1 Installation Warning
Working around water and electricity is inherently dangerous.
Disconnect all electrical circuit breakers near the sump pump and
installation area before beginning work. If you are unfamiliar or
uncomfortable please contact a licensed electrician to perform the
installation.
2.2 Mounting to Pump Discharge Pipe
For most customers, mounting to the discharge pipe of the
sump pump, or other nearby PVC pipe, is the simplest installation
location. First, install the two self-adhesive mounting squares to
the back of the device as shown below. Then, feed a zip tie through
the mounting square opening and around the pipe and zip tight.
Repeat for the second mounting square. Install the device
approximately 1-6 feet above the oor.
TIP: For larger diameter pipes, connect a second zip tie in series to extend
the length of the zip tie.
4

2.3 Mounting to the Wall
The back side of the Level Sense Pro accepts two #6 screws. The
screws are spaced at 3.375” and are mounted horizontally. Install
the device approximately 3-6 feet above the oor.
Mounting Screws
3.375 “
HAVE A QUESTION?
Send us an email: [email protected] or submit a request
through our webpage: http://www.level-sense.com/pages/support
Contact support
[email protected]
or Phone: [phone]
5

2.4 Installing Float Sensor
The oat sensor mounts above the normal pump water line and
detects when the water level has reached a point above normal
operating range.
The oat sensor installs on the sump pump discharge pipe.
Using the provided plastic oat bracket and two zip ties, securely
mount the oat to the discharge pipe. The sliding oat portion of
the sensor should face down. Mount the oat approximately
six (6) inches above the sump pump normal water line. This
level can usually be found by looking at the side walls of the pit to
visually see the high water mark roughly level with the top of the
pump. The wires from the oat sensor connect to the far right
two terminals on the Level Sense Pro. The wires do not have
polarity, and cannot be wired backwards. Do not increase
wire length beyond the length provided.
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2.5 Installing Leak Sensor (Optional)
The leak sensor monitors for pooling water on a at surface, this
sensor does not need to be installed if this type of monitoring is
not required.
The leak sensor can be mounted near the sump pit or other area
where water would pool in the event of a leak. Typical locations
are near a water heater or HVAC system which could leak during
a malfunction. The sensor needs to be placed at on the oor
with the metal sensing elements down. The sensor must be
submerged in a minimum pool of water 1/8” in depth before
activating. The wires do not have polarity, and cannot be wired
backwards. Do not increase wire length of the leak sensor
beyond the length provided.
7

2.6 Installing Level Sensor (Optional Accessory)
The level sensor is used to help determine pump cycle frequency.
This sensor is not required and only provides an approximation
of water level following a calibration process. This is useful if you
are unsure how often your pump runs. High water alarms are
triggered from the oat sensor.
The level sensor is installed vertically on the PVC discharge pipe of
the sump pump. The sensor wire attaches to the PVC pipe with zip
ties. Place the sealed end of the sensor wire as far down the pipe
as possible. The closer the sealed end of the wire is to the bottom
of the pipe, the more resolution of water level you will see. Care
must be taken to secure the sensor wire to the discharge pipe
to avoid it being sucked into the pump. Also, avoid allowing the
sensor wire to come in contact with the power cable of the sump
pump or metal piping as this can skew the reading. Do not modify
level sensor wire length.
8

3.0 Powering On
After mounting the Level Sense Pro control unit and successful
installation of sensors we can now power up the control unit.
First, connect the DC jack of the power supply to the Level Sense
Pro control. Second, connect the AC wall adapter to a standard
120VAC power outlet. Use only the supplied power adapter.
Upon power up, the cloud LED indicator will begin to pulse white.
4.0 Connect to Wi-Fi
The Level Sense Pro is immediately ready to join your Wi-Fi
network after power up. When the Level Sense Pro has no
congured Wi-Fi, the cloud LED will pulse white.
There are two methods of connecting to a home network depending
on your Wi-Fi router. The preferred method is using a process
called WPS or Wi-Fi Protected Setup. The second method turns
the Level Sense Pro into a hotspot which you temporarily join
with a smart device to congure Wi-Fi credentials.
9

4.1 Connect with WPS
To connect to Wi-Fi with WPS, rst check to see your Wi-Fi router
has a button labeled “WPS.” If your router does not, proceed to
connecting with hotspot mode. Temporarily move the Level Sense
Pro control unit into close proximity of the Wi-Fi router. The Level
Sense Pro will operate on battery backup to complete this step if
allowed to charge for 30 minutes prior. Once the two devices are
near each other, press the WPS button on your router rst.
Within 15 seconds, double click the USER button on the Level
Sense Pro. The Cloud LED will turn from pulsing white to solid
yellow. The WPS process can take up to three minutes. Upon
successful connection, all four LEDs will illuminate and pulse.
Please note the colors from left to right as they are used later in
the claim process, section 5.2. You have successfully connected
to your home Wi-Fi, please move on to Product Registration.
TIP: If the Cloud LED turns red following a WPS attempt, press the reset
button to restart the device. If the Cloud LED returns to red after restarting,
check your router settings to see if WPS is enabled. Alternatively, try
connecting with hotspot mode.
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4.2 Connect with Hotspot
To connect to Wi-Fi with hotspot mode you will need a Wi-Fi
enabled device like a smart phone or laptop. The cloud LED of the
Level Sense Pro should be pulsing white, which indicates the device
is broadcasting a Wi-Fi hotspot. Use your Wi-Fi device to search
for and join the network called “Level-Sense.” You can learn more
about joining a Wi-Fi network by referring to the user manual of
your device. Once connected to the network “Level-Sense,” open
a web browser and navigate to the address: 192.168.4.1
On the webpage at 192.168.4.1 you will provide Wi-Fi SSID (Network
name) and password. Both elds are case sensitive. Once complete,
press the submit button. The next webpage instructs you to reset
the device by pressing the reset button on the Level Sense Pro.
After restarting, the Cloud LED will pulse yellow until it connects
to your Wi-Fi. Upon successful connection, all four LEDs will pulse.
Please note the colors from left to right as they are used later in
the claim process, section 5.2. You have successfully connected
to your home Wi-Fi, please move on to Product Registration.
NOTE: If all four LEDs do not illuminate, and the Cloud
LED turns red, the SSID or password is entered incorrectly.
Refer to Password Reset, section 10.0, of the manual.
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5.0 Product Registration—Portal
The Level Sense Pro is set up and managed via a cloud service called
Portal. To access the Level Sense Portal, you rst need to create an
account. With an account, you can claim your device, setup alarm
contacts and set alarms.
5.1 Create Portal Account
Using an internet browser, preferably on a laptop or desktop, navigate
to the Level Sense Portal: http://portal.level-sense.com
Within Portal, click “Register” to create an account. You will need to
provide a valid email address. Within 5 minutes of registration, you
will receive a conrmation email. If you have not received an email
please check your spam folder for an email from [email protected].
5.2 Claim Device
Once connected to Wi-Fi, the Level Sense Pro ashes a claim code
which is used to link the device to your account. The claim code is a
sequence of four unique colors.
After logging into Portal with your account, click “Claim.” Follow the
on screen instructions to enter your unique claim code.
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5.3 Configure Device Name
By default, the Level Sense Pro is named “New Sensor“ in Portal.
The device name can be modied and is useful if you have multiple
devices in your Portal.
5.4 Update Frequency
Set the update frequency between two minutes (default) and ve
minutes. Conguring for less frequent updates consumes less
Wi-Fi data.
6.0 Alarm Inputs
By default, all sensor inputs are enabled. Disable sensor inputs to suit
your application. Sensors can be re-enabled at a later point.
6.1 Temperature and Humidity Alarm
Congure a safe temperature and humidity range by setting
minimum and maximum safe levels. Alarms will occur when levels
are outside of these bounds.
6.2 Power Loss Alarm
An alarm will occur after 60 seconds of power failure. If Wi-Fi connection
is lost due to widespread power failure or lost Wi-Fi, an alarm message
cannot be sent. However, Portal will send a device oine message after
the device misses multiple consecutive check-ins. Using default settings,
a device oine message is issued within 6-8 minutes of going oine.
Device oine reminders are sent after 24 hours, 3 days, and 7 days of
continued failed check-ins.
6.3 Float Switch Alarm
The oat switch will alarm when water lifts the sensor oat bobber.
6.4 Leak Sensor Alarm
The leak sensor will alarm when the sensor is in
a minimum water pool of 1/8”.
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7.0 Alarm Outputs
Alarm outputs are set up based on each sensor input. By default,
all sensors have all alarm outputs enabled. If the sensor input is
enabled, it can have alarm outputs. You can disable inputs and
outputs to suit your application and to match your installation
conguration. The Alarm LED will turn red when there is an alarm
and blue when there are no alarms.
7.1 Audible Alarm
Enable the audible alarm for an audible warning. The audible alarm
can be temporarily silenced by pressing the User button.
7.2 Message Alarm (Text/Email)
Enable the message alarm to receive alerts to your smart device via
SMS and/or email. Use the test function within Portal to conrm each
recipient. If using email and you do not receive the message, check
your spam folder. You might need to congure spam settings to
allow emails from: [email protected].
7.3 Relay Alarm
Enable the relay alarm to have the dry contact relay change states
on alarm event. The relay is a latching type and will maintain its state
even when the power fails and after the battery has drained. The
alarm relay is useful when connecting the Level Sense Pro into a home
security system. Both NO and NC contacts are available for increased
wiring applications.
7.4 Disabling Alarm from Device
Alarms can be temporarily disabled by pressing the User button on
the Level Sense Pro control. This is particularly useful to silence the
audible alarm once you are aware of the alarm. This will disable the
alarm until it has been cleared and then reoccurs. As an example,
if you silence a temperature alarm, it will not alarm again until
temperature goes back into the non-alarm range, and then returns
into alarm range. If multiple alarms are disabled, all alarm inputs
must be cleared before it will alarm again.
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8.0 Device and Alarm Testing
The Level Sense Pro and sensors should be tested monthly to ensure
proper operation.
8.1 Humidity and Temperature Testing
Testing for temperature and humidity sensors is done by comparing
current levels in Portal with a calibrated reference. Readings of +/-3%
are expected.
8.2 Float Switch Testing
Test the oat switch by holding the oat up, simulating high water,
and waiting for alarm. Release the oat after testing.
8.3 Leak Sensor Testing
Test the leak sensor by dipping both metal tabs of the sensor into
a cup of water and waiting for alarm. Do not submerge the plastic
housing of the sensor. Dry the metal tabs and replace the sensor
after testing.
8.4 Power Loss Detection Testing
Test power loss detection by removing the power adapter from the
wall and waiting for alarm. Reconnect the power adapter after testing.
8.5 Battery Condition Testing
Remove the power adapter from the wall and allow the device to run
for three hours on the internal battery pack. If the device turns o
before three hours replace the battery. Dispose battery according to
local rules and regulations.
9.0 Maintenance
Level Sense Pro and sensors require the following monthly
maintenance steps. Wipe the control o with a damp cloth.
Inspect the leak sensor contacts for corrosion and clean or replace
if necessary. Check the oat sensor can travel freely.
Check the level sensor has not come loose from the
PVC pipe. Check for fraying wire, loose connections
or other general wear and replace if necessary.
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10.0 Password Reset
To clear the Wi-Fi credentials from the Level Sense Pro, complete the
following password reset steps. Press and hold the user button until
all four LEDs turn solid red. If after 10 seconds they have not turned
red, release the button for a few seconds and try again. It can take
several attempts to get into password reset mode. Once all four LEDs
turn red, click the user button until two LEDs have turned o and two
remain lit, usually this requires two button clicks. Wait ten seconds
and press the reset button. The password reset is complete.
A red cloud LED following hotspot mode setup typically means an
incorrect SSID or password. Remember, these elds are case
sensitive. Use password reset to return the device to hotspot
mode and repeat the hotspot setup steps.
11.0 Battery Warning
Level Sense Pro contains a Lithium Ion Polymer battery which can
be volatile. Damaged or misused batteries can result in re,
personal injury and damage to property. Please handle the device
carefully, never drop or subject the device to harsh movements or
environments. If the product is damaged in shipping, please
quarantine the device and contact us immediately. If you suspect
you have a damaged battery, place it in a safe open space and
observe the battery for approximately 15 minutes. A battery may
swell or even possibly catch re after a short time.
By using the Level Sense Pro, the buyer assumes all risks associated
Lithium Ion Polymer batteries. If you do not agree with these
conditions, return the device immediately before use.
Replace the battery after 300-500 full or partial discharges or three
years, whichever occurs sooner. Only use batteries from Level Sense.
12.0 Service Disclaimer
Level Sense includes a minimum cloud monitoring service (“Portal”)
period of one year from the date of manufacture. Continued service
may be oered monthly or annually for a fee or gratis. Level Sense
reserves the right to alter, amend or change information, services and
pricing at any time. Level Sense also reserves the right to modify or
discontinue services at any time after the rst year.
16

13.0 Warranty
1 YEAR LIMITED WARRANTY
PLEASE READ THIS WARRANTY CAREFULLY BEFORE USING THE PRODUCT.
THIS LIMITED WARRANTY CONTAINS THE STANDARD TERMS AND CONDITIONS (“TOC”) OF LEVEL SENSE.
WHERE PERMITTED BY THE APPLICABLE LAW, BY KEEPING YOUR LEVEL SENSE PRODUCT BEYOND THIRTY
(30) DAYS AFTER THE DATE OF DELIVERY, YOU FULLY ACCEPT THE TERMS AND CONDITIONS SET FORTH IN
THIS LIMITED WARRANTY.
IN ADDITION, WHERE PERMITTED BY THE APPLICABLE LAW, YOUR INSTALLATION AND/OR USE OF THE
PRODUCT CONSTITUTES FULL ACCEPTANCE OF THE TERMS AND CONDITIONS OF THIS LIMITED WARRANTY
(HEREINAFTER REFERRED TO AS “LIMITED WARRANTY OR WARRANTY”). IF YOU DO NOT AGREE TO THE TERMS
AND CONDITIONS OF THIS WARRANTY, INCLUDING ANY LIMITATIONS OF WARRANTY, INDEMNIFICATION
TERMS OR LIMITATION OF LIABILITY, THEN YOU SHOULD NOT USE THE PRODUCT AND SHOULD RETURN IT
TO THE SELLER FOR A REFUND OF THE PURCHASE PRICE. THE LAW MAY VARY BY JURISDICTION AS TO THE
APPLICABILITY OF YOUR INSTALLATION OR USE ACTUALLY CONSTITUTING ACCEPTANCE OF THE TERMS AND
CONDITIONS HEREIN AND AS TO THE APPLICABILITY OF ANY LIMITATION OF WARRANTY, INDEMNIFICATION
TERMS OR LIMITATIONS OF LIABILITY.
1. WARRANTOR: IN THIS WARRANTY, WARRANTOR SHALL MEAN “DEALER, DISTRIBUTOR,AND/OR
MANUFACTURER.”
2. ELEMENTS OF WARRANTY: THIS PRODUCT IS WARRANTED TO BE FREE FROM DEFECTS IN MATERIALS
AND CRAFTSMANSHIP WITH ONLY THE LIMITATIONS AND EXCLUSIONS SET OUT BELOW.
3. WARRANTY AND REMEDY: ONE-YEAR WARRANTY — IN THE EVENT THATTHE PRODUCT DOES NOT
CONFORM TO THIS WARRANTY AT ANYTIME DURING THE TIME OF ONE YEAR FROM ORIGINAL
PURCHASE, WARRANTOR WILL REPAIR THE DEFECT AND RETURN IT TO YOU AT NO CHARGE.
THIS WARRANTY SHALLTERMINATE AND BE OF NO FURTHER EFFECT AT THE TIME THE PRODUCT IS: (1)
DAMAGED BY EXTERNAL CAUSES SUCH AS FIRE, WATER, LIGHTNING, ETC. OR NOT MAINTAINED AS
REASONABLE AND NECESSARY; OR (2) MODIFIED; OR (3) IMPROPERLY INSTALLED; OR (4) MISUSED; OR (5)
REPAIRED OR SERVICED BY SOMEONE OTHER THAN WARRANTORS’ AUTHORIZED PERSONNEL OR SOMEONE
EXPRESSLY AUTHORIZED BY WARRANTOR’S TO MAKE SUCH SERVICE OR REPAIRS; (6) USED IN A MANNER
OR PURPOSE FOR WHICH THE PRODUCT WAS NOT INTENDED; OR (7) SOLD BY ORIGINAL PURCHASER.
LIMITED WARRANTY, LIMITATION OF DAMAGES AND DISCLAIMER OF LIABILITY FOR DAMAGES: THE
WARRANTOR’S OBLIGATION UNDER THIS WARRANTY IS LIMITED TO REPAIR OR REPLACEMENT OF THE
PRODUCT, AT THE WARRANTOR’S OPTION AS TO REPAIR OR REPLACEMENT. IN NO EVENT SHALL
WARRANTORS BE LIABLE OR RESPONSIBLE FOR PAYMENT OF ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL
AND/OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY LABOR COSTS, PRODUCT
COSTS, LOST REVENUE, BUSINESS INTERRUPTION LOSSES, LOST PROFITS, LOSS OF BUSINESS, LOSS OF DATA
OR INFORMATION, OR FINANCIAL LOSS, FOR CLAIMS OF ANY NATURE, INCLUDING BUT NOT LIMITED TO
CLAIMS IN CONTRACT, BREACH OF WARRANTY OR TORT, AND WHETHER OR NOT CAUSED BY WARRANTORS’
NEGLIGENCE. IN THE EVENT THAT IT IS DETERMINED IN ANY ADJUDICATION THAT THE LIMITED WARRANTIES
OF REPAIR OR REPLACEMENT ARE INAPPLICABLE,THEN THE PURCHASER’S SOLE REMEDY SHALL BE
PAYMENT TO THE PURCHASER OF THE ORIGINAL COST OF THE PRODUCT, AND IN NO EVENT SHALL
WARRANTORS BE LIABLE OR RESPONSIBLE FOR PAYMENT OF ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL
AND/OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY LOST REVENUE, BUSINESS
INTERRUPTION LOSSES, LOST PROFITS, LOSS OF BUSINESS, LOSS OF DATA OR
INFORMATION, OR FINANCIAL LOSS, FOR CLAIMS OF ANY NATURE, INCLUDING
BUT NOT LIMITED TO CLAIMS IN CONTRACT, BREACH OF WARRANTY OR TORT,
AND WHETHER OR NOT CAUSED BY WARRANTORS’ NEGLIGENCE.
17

WITHOUT WAIVING ANY PROVISION IN THIS LIMITED WARRANTY, IF A CIRCUMSTANCE ARISES WHERE
WARRANTORS ARE FOUND TO BE LIABLE FOR ANY LOSS OR DAMAGE ARISING OUT OF MISTAKES,
NEGLIGENCE, OMISSIONS, INTERRUPTIONS, DELAYS, ERRORS OR DEFECTS IN WARRANTORS’
PRODUCTS OR SERVICES, SUCH LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE
CUSTOMER FOR WARRANTORS’ PRODUCT AND SERVICES OR $150.00, WHICHEVER IS GREATER.
YOU HEREBY RELEASE WARRANTORS FROM ANY AND ALL OBLIGATIONS, LIABILITIES AND CLAIMS
IN EXCESS OF THIS LIMITATION.
INDEMNIFICATION AND COVENANT NOT TO SUE: YOU WILL INDEMNIFY, DEFEND AND HOLD
HARMLESS WARRANTORS,THEIR OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS
OR AFFILIATED COMPANIES, AGAINST ANY AND ALL CLAIMS, DEMANDS OR ACTIONS BASED UPON
ANY LOSSES, LIABILITIES, DAMAGES OR COSTS, INCLUDING BUT NOT LIMITED TO DAMAGES THAT ARE
DIRECT OR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL, AND INCLUDING ATTORNEYS FEES
AND LEGAL COSTS, THAT MAY RESULT FROM THE INSTALLATION, OPERATION, USE OF, OR INABILITY
TO USE WARRANTORS’ PRODUCTS AND SERVICES, OR FROM THE FAILURE OF THE WARRANTORS’
SYSTEM TO REPORT A GIVEN EVENT OR CONDITION, WHETHER OR NOT CAUSED BY WARRANTORS’
NEGLIGENCE.
YOU AGREE TO RELEASE, WAIVE, DISCHARGE AND COVENANT NOTTO SUE WARRANTORS, THEIR
OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS OR AFFILIATED COMPANIES, FOR
ANY AND ALL LIABILITIES POTENTIALLY ARISING FROM ANY CLAIM, DEMAND OR ACTION BASED UPON
ANY LOSSES, LIABILITIES, DAMAGES OR COSTS, INCLUDING BUT NOT LIMITED TO DAMAGES THAT ARE
DIRECT OR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL, AND INCLUDING ATTORNEYS FEES
AND LEGAL COSTS, THAT MAY RESULT FROM THE INSTALLATION, OPERATION, USE OF, OR INABILITY TO
USE WARRANTORS’ PRODUCTS AND SERVICES, OR FROM THE FAILURE OF THE WARRANTORS’ SYSTEM
TO REPORT A GIVEN EVENT OR CONDITION, WHETHER OR NOT CAUSED BY WARRANTORS’
NEGLIGENCE, EXCEPT AS NECESSARY TO ENFORCE THE EXPRESS TERMS OF THIS LIMITED WARRANTY.
EXCLUSIVE WARRANTY: THE LIMITED WARRANTY OR WARRANTIES DESCRIBED HEREIN CONSTITUTE
THE SOLE WARRANTY OR WARRANTIES TO THE PURCHASER. ALL IMPLIED WARRANTIES ARE EXPRESSLY
DISCLAIMED, INCLUDING: THE WARRANTY OF MERCHANTABILITY AND THE WARRANTY OF FITNESS
FOR A PARTICULAR USE AND THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND THE
WARRANTY OF NON-INFRINGEMENT AND/OR ANY WARRANTY ARISING FROM A COURSE OF DEALING,
USAGE, OR TRADE PRACTICE.
IT MUST BE CLEAR THAT THE WARRANTORS ARE NOT INSURING YOUR PREMISES OR BUSINESS OR
GUARANTEEING THAT THERE WILL NOT BE DAMAGE TO YOUR PERSON OR PROPERTY OR BUSINESS IF
YOU USE THIS PRODUCT. YOU SHOULD MAINTAIN INSURANCE COVERAGE SUFFICIENT TO PROVIDE
COMPENSATION FOR ANY LOSS, DAMAGE, OR EXPENSE THAT MAY ARISE IN CONNECTION WITH THE
USE OF PRODUCTS OR SERVICES, EVEN IF CAUSED BY WARRANTORS’ NEGLIGENCE. THE WARRANTORS
ASSUME NO LIABILITY FOR INSTALLATION OF THE PRODUCT AND/OR INTERRUPTIONS OF THE SERVICE
DUE TO STRIKES, RIOTS, FLOODS, FIRE, AND/OR ANY CAUSE BEYOND SELLER’S CONTROL, FURTHER
SUBJECT TO THE LIMITATIONS EXPRESSED IN ANY LICENSE AGREEMENT OR OTHER AGREEMENT
PROVIDED BY WARRANTORS TO PURCHASER.
THE AGREEMENT BETWEEN THE WARRANTORS AND THE PURCHASER, INCLUDING BUT NOT LIMITED
TO THE TERMS AND CONDITIONS HEREIN SHALL NOT BE GOVERNED BY THE CONVENTION FOR THE
INTERNATIONAL SALE OF GOODS. WHERE APPLICABLE, THE UNIFORM COMMERCIAL CODE AS
ADOPTED BY THE STATE OF DELAWARE SHALL APPLY.
18