Lexus 2014 RX 350 User manual

2014
RX 350
WARRANTY AND SERVICES GUIDE
Owner Amenities |Warranty Information |Maintenance Requirements
13-TCS-07194
Printed 7/13 00505–14WSG–RX350
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Lexus recommends having mainte-
nance and repairs for your vehicle
performed by an authorized Lexus
dealership. To locate your nearest
authorized Lexus dealership, log
on to www.lexus.com or contact
Lexus Customer Satisfaction at
[phone].
Authorized
deAlership
MAintenAnce And
repAirs
13-TCS-07194_Lexus WSG_MY14RX350_Cover_b_2_1F_twf.indd 2 7/31/13 4:45 PM

From everyone at Lexus, thank you
for purchasing one of our vehicles.
Your Lexus is designed to deliver
uncompromising luxury and perfor-
mance. We are committed to
providing you with an ownership
experience that is second to none,
and we look forward to serving you
in the years ahead. Welcome to the
Lexus family!
Taking Delivery of Your
New Lexus
As you take delivery of your new
vehicle, there are some important
services you should know about.
These include:
Lexus Personalized Settings: Your
vehicle includes a variety of electron-
ic features that can be personalized
to your preferences. For example,
doors can be programmed to remain
locked when you shift into “Park.” See
your dealer for details.
Pre-Delivery Service: Your dealer-
ship has performed a thorough
service to prepare your vehicle for
delivery. This includes initializing
certain electronic features, such as
the one-touch power windows.
Scheduled Maintenance: Your vehicle
requires maintenance every six
months or 5,000 miles, whichever
comes first. See page 44 for details.
Dealership Service Department:
Your service department is commit-
ted to helping you keep your Lexus
performing at its best. Your dealer
will provide you with the department’s
hours of operation, appointment
procedures and information on any
special services.
Warranty Coverage: Your Lexus is
covered by one of the finest warran-
ties in the industry. See page 15 for a
summary of coverages.
Roadside Assistance: Roadside assis-
tance is provided for 48 months from
your vehicle’s in-service date, regard-
less of mileage. See page 6 for details.
Again, thank you for choosing Lexus.
We wish you many years of safe and
pleasurable driving.
WELCOME TO THE LEXUS FAMILY
1

TABLE OF CONTENTS
OWNER AMENITIES
Complimentary Services
First Scheduled Maintenance Service......................................... 4
Second Scheduled Maintenance Service ..................................... 4
Loaner Vehicle .............................................................. 5
Travel Protection............................................................. 5
Roadside Assistance ......................................................... 6
Other Benefits and Assistance
Quality Control.............................................................. 7
Vehicle Service History ...................................................... 7
Vehicle Service Agreements ................................................. 7
Body Repairs ................................................................ 7
The Smart Key ............................................................... 8
WARRANTY INFORMATION
Introduction
If You Need Assistance ...................................................... 9
The Lexus Commitment..................................................... 14
Warranty Coverages at a Glance ........................................... 15
Your Warranties in Detail
General Warranty Provisions................................................ 16
New Vehicle Limited Warranty .............................................. 18
Federal Emission Control Warranty.......................................... 22
2

California Emission Control Warranty ...................................... 28
Tire Limited Warranty ...................................................... 34
Your Responsibilities
Operation and Maintenance ............................................... 35
Obtaining Warranty Service ................................................ 37
MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance................................. 39.
Maintenance and Lexus Warranty Coverage ............................... 40
Lexus Dealership Service ................................................... 41
General Maintenance and Regular Use...................................... 42
Scheduled Maintenance Log
Determining Your Maintenance Interval: Months vs. Mileage ................ 44
Special Operating Conditions.............................................. 44
Complimentary First Scheduled Maintenance Service ...................... 45
Complimentary Second Scheduled Maintenance Service ................... 46
Scheduled Maintenance Log ............................................... 48
Explanation of Maintenance Items .......................................... 68
Vehicle Identification........................................................ 73
INDEX ............................................................... 74
TABLE OF CONTENTS
3

COMPLIMENTARY SERVICES
To help ensure that your ownership
experience is pleasant, convenient
and trouble-free, Lexus provides you
with a variety of complimentary ser-
vices. These services are described
on the following pages. Other valu-
able owner benefits are described in
the section entitled “Other Benefits
and Assistance” beginning on page 7.
First Scheduled Maintenance
Service: Six Months or
5,000 Miles
This complimentary service is per-
formed at six months or 5,000 miles,
whichever occurs first. To obtain this
service, contact your Lexus dealer-
ship. Your complimentary service will
include these items:
• Inspect and adjust all fluid levels
• Program Lexus Personalized
Settings, if requested
• Reset maintenance reminder light
• Rotate tires
• Visually inspect brake pads,
calipers and rotors
• Check installation of driver’s
floor mat
• Inspect wiper blades
• Road-test vehicle
What are Lexus Personalized
Settings?
Your vehicle includes a variety of
electronic features that can be pro-
grammed to your preferences. For
example, doors can be programmed
to remain locked when you shift into
“Park.” (For more information, see
the “Customizable Features” section
of the Specifications chapter in your
Owner’s Manual.) Programming of
these features is performed once at
no charge, provided you obtain the
service at the six-month/5,000-mile
scheduled maintenance service.
Programming of some Lexus
Personalized Settings requires
special equipment and may be
performed only by an authorized
Lexus dealership.
Second Scheduled
Maintenance Service:
12 Months or 10,000 Miles
This complimentary service is per-
formed at 12 months or 10,000 miles,
whichever occurs first. To obtain this
service, contact your Lexus dealer-
ship. Your complimentary service
will include these items:
• Replace engine oil with 0W-20
oil; replace oil filter
Complimentary Services4
Amenities

• Reset maintenance reminder light
• Rotate tires
• Visually inspect brake pads,
calipers and rotors
• Check installation of driver’s
floor mat
• Inspect wiper blades
• Road-test vehicle
If you do the majority of your driving
under certain special operating con-
ditions, additional items are included
in this service. See the “12 Months or
10,000 Miles” chart on page 48.
Loaner Vehicle
If your vehicle must be kept overnight
at a Lexus dealership for a warranty-
covered condition that requires more
than eight hours to repair, Lexus will
provide you with a complimentary
loaner vehicle for up to five days.
Travel Protection
Lexus will reimburse for a rental car
for up to five days and for overnight
lodging for up to three nights (not to
exceed $200 per night) if all of the
following occur:
• Your vehicle becomes inoperable
or unsafe to drive when you are
more than 100 miles from home.
• Your vehicle’s malfunction
is caused by a warranty-
covered condition.
• Repairs will take longer than
eight hours to complete.
To obtain reimbursement for rental
car and lodging expenses, contact a
Lexus dealership service consultant.
Complimentary Services
COMPLIMENTARY SERVICES
Amenities
5

COMPLIMENTARY SERVICES
Roadside Assistance
Lexus roadside assistance coverage
is for 48 months from your vehicle’s
in-service date, regardless of mileage.
Coverage is provided 24 hours a day,
365 days a year, for vehicles operated
in the United States, U.S. territories
and Canada. Assistance is admin-
istered through the American
Automobile Association.
Services Provided
• Roadside services such as bat-
tery jump-start, tire change, fuel
delivery, vehicle extrication and
towing in case of minor accident.
• Towing to the nearest Lexus
dealership (or an alternate repair
facility, if necessary).
• Assistance in locating alternate
transportation and lodging.
• Visit the Apple and Google app
stores to download the compli-
mentary Lexus Roadside
Assistance app.
How to Get Help
To obtain roadside assistance, take
the following steps:
1) Call (800) 25-LEXUS
(800/255-3987).
2) Have as much of the following
information as possible:
• 17-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
• Owner’s name and home address
• Vehicle license plate number
• Location of vehicle, including
the nearest major intersection
3) Wait at your vehicle or in a nearby
secure location for the roadside
assistance provider to arrive.
Additional Coverage
After your roadside assistance cover-
age expires, you may join a motor
club created exclusively for Lexus
owners. Benefits include roadside
assistance coverage, a trip-planning
service and discounts on travel and
dining. For further information, call
(800) 25-LEXUS.
Complimentary Services6
Amenities

Quality Control
You may have noticed a few miles on
the odometer when you took delivery
of your Lexus. This mileage is a result
of the comprehensive process used
to ensure the quality of your vehicle.
This process includes extensive
inspections during and after production.
The final inspection takes place at the
selling dealership and includes a
road-test conducted by a trained
Lexus technician.
If you’d like to know more about
Lexus quality-control procedures, ask
a Lexus dealership service consultant.
Vehicle Service History
When you have your vehicle serviced
at a Lexus dealership, your service
information is recorded in the Lexus
National Service History database.
This is the first database of its kind in
the automotive industry. It can be
accessed by any Lexus dealership in
the United States — a great conve-
nience if you relocate or need to have
your vehicle serviced while traveling.
Vehicle Service Agreements
If you plan to keep your vehicle for
several years or if you accumulate
mileage quickly, you may want to
purchase a Lexus vehicle service
agreement. These agreements cover
the cost of specific repairs beyond
the factory warranty period. They also
cover services such as towing, substi-
tute transportation and lodging to
minimize your inconvenience should
your vehicle require repair. Lexus
vehicle service agreements are
available with a variety of coverage
options. A Lexus dealership sales
consultant can help you select the
plan that’s best for you.
Body Repairs
If you’re involved in a collision, you
want your vehicle to be returned to
its pre-accident condition when
repaired. That’s why it is important to
make sure repairs are made only with
Genuine Lexus Parts. Some repair
shops and insurance companies may
suggest using imitation or salvaged
parts to save money. However, these
parts do not meet Lexus’ high stan-
dards for quality, fit and corrosion
resistance. In addition, imitation and
salvaged parts (and any damage or
failures they may cause) are not
covered by any Lexus warranty.
The best way to ensure that your vehicle
is repaired with Genuine Lexus Parts
is to take it to a Lexus dealership. Each
dealership works with selected collision
repair centers that meet Lexus’ strict
requirements for training, equipment,
Other Benefits and Assistance
OTHER BENEFITS AND ASSISTANCE
Amenities
7

OTHER BENEFITS AND ASSISTANCE
quality and customer satisfaction.
These repair centers use Genuine
Lexus Parts exclusively in the repair
of Lexus vehicles.
The Smart Key
Your Lexus vehicle was made with
two “Smart Keys” and an aluminum
key-number plate. Each Smart Key
includes an electronic main key that
has an integrated mechanical backup
key. The electronic key controls the
remote-entry and theft-deterrent
systems, enables the push-button
start switch and controls the engine
immobilizer. The mechanical key can
be removed from the electronic key
and used to operate the driver’s door
lock, the glove box lock and the trunk
lock (if equipped).
Replacing the Key
Your Lexus dealer can generate
replacement keys. Certain bonded/
registered locksmiths may also be
able to generate replacement keys.
When ordering a new key, bring all
keys for the vehicle to your dealer-
ship. If a Smart Key or the key-
number plate is not available, a Lexus
dealer or certain locksmiths can
obtain the key code from a restricted-
access database. These businesses
can also access a service utility to
register the keys to the vehicle if all
registered keys have been lost.
If you lock your key in your vehicle
and do not have a spare, your dealer
can make a new mechanical key from
the code on the key-number plate.
Certain bonded/registered lock-
smiths may also be able to generate
a replacement mechanical key. If a
Lexus dealer is not available, please
refer to www.aloa.org to find a
bonded/registered locksmith who
performs high-security key service.
Keeping the Key Safe
Replacing a Smart Key may be costly.
We advise you to keep a spare Smart
Key and the key-number plate in a
safe place. If you record the key
number in more than one place, do
not record it in a way that can be easily
identified and associated with the
vehicle. For example, don’t leave the
number somewhere that can be
accessed by a valet. It is wise to keep
a copy of the key number outside of
the vehicle.
Other Benefits and Assistance8
Amenities

Both Lexus and your Lexus dealer are
dedicated to serving your automotive
needs. Your complete satisfaction is
our first priority. Should you have a
problem or concern, please take the
following steps to ensure the quickest
possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager
or customer satisfaction manager.
If necessary, ask the dealership owner
or general manager for assistance. In
most cases, a satisfactory solution can
be reached at this step.
Step 2
If the dealership does not address
your concern to your satisfaction,
call the Lexus Customer Satisfaction
Department at (800) 25-LEXUS
(800/255-3987). In Canada, call
(800) 26-LEXUS (800/265-3987).
In Mexico, call 95-1-310-328-2075.
You may also write to us at:
Lexus Customer Satisfaction
Department
P.O. Box 2991
Torrance, CA 90509-2991
Whether calling or writing, please
provide the following information:
• 17-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
• Current vehicle mileage
• Name of your selling and
servicing Lexus dealerships
• Your day and evening
telephone numbers
Introduction 9
IF YOU NEED ASSISTANCE
WARRANTY

Step 3
If your concern has still not been
resolved to your satisfaction, Lexus
offers additional assistance through:
National Center for Dispute
Settlement (NCDS)
P.O. Box 457
Mt. Clemens, MI 48046
[phone]
Important: You must use NCDS prior
to exercising rights or seeking remedies
available to you through a court
action pursuant to the Magnuson-
Moss Warranty Act. In addition, you
must use NCDS if you are required to
do so prior to exercising certain rights
or seeking certain remedies available
under the Lemon Laws of your state.
See the Lemon Law Guide for specific
requirements applicable in your state.
However, if your state law permits and
if you choose to exercise rights and
seek remedies that are not created by
the Act, you need not use NCDS.
NCDS Arbitration
What is the Dispute Settlement
Program?
This program consists of local profes-
sionals who are trained and experi-
enced in arbitration. The arbitrator(s)
appointed by NCDS will arbitrate
your case by reviewing the facts you
present; having the vehicle inspected,
if necessary; and promptly rendering
a fair and equitable decision.
How much will it cost?
The service is provided at no cost
to you. It is part of Lexus’ effort to
promptly and equitably resolve your
concerns. The decision maker is an
impartial third party. The decision of
the arbitrator(s) is binding on Lexus
but not on you.
Introduction10
IF YOU NEED ASSISTANCE
WARRANTY

What types of disputes
are eligible?
NCDS resolves disputes involving
Lexus product reliability and warranty
performance that arise during the
greater of 1) four years or 50,000
miles from the vehicle’s in-service
date, whichever is earlier; or 2) the
applicable provision of the Lexus
New Vehicle Limited Warranty.
However, NCDS will not arbitrate
1) claims involving a vehicle used
primarily for commercial purposes
unless the Lemon Laws of your state
cover vehicles used for commercial
purposes; or 2) claims that an air bag
failed to deploy or deployed when
it should not have; or 3) disputes
regarding fires and/or accidents
and/or theft. Since there are other
additional exclusions, please contact
NCDS for further information on
eligibility guidelines. You must file a
request for arbitration with NCDS
within six months of the expiration
of the eligibility period, provided
the concern or alleged defect was
brought to the attention of Lexus
or one of its dealers during the
eligibility period.
How long is the arbitration
process?
The entire process — from the time
NCDS receives your request for arbi-
tration to the arbitrator’s decision —
is designed to take no more than 40
days. A decision may be delayed if:
• You fail to provide certain
information required by NCDS.
• You fail to make your vehicle
available for inspection by
NCDS in a timely manner (if
an inspection is required).
How do I request arbitration?
To initiate arbitration, you must
complete an NCDS customer claim
form and mail it to NCDS. A claim
form is included in the Lemon Law
Guide located in your vehicle, or
you may request a form by calling
NCDS at [phone]. When
you call, please have ready your
vehicle identification number (VIN),
the names of your selling and
servicing dealerships, and the
current mileage on your Lexus.
Introduction
IF YOU NEED ASSISTANCE
WARRANTY
11

In addition to completing the customer
claim form, please provide NCDS
with the following information:
• Vehicle year, make, model, VIN,
mileage and date of purchase.
• A brief description of your com-
plaint and the actions you have
taken to resolve it.
• What action or remedy
you believe would resolve
your problem.
If you are seeking reimbursement for
repairs or incidental expenses, please
provide copies of applicable receipts.
Send your request to:
National Center for Dispute
Settlement
P.O. Box 457
Mt. Clemens, MI 48046
Upon receipt of your request, NCDS
will contact you regarding the status
of your case and supply you with
additional details about the program.
How does the arbitration
process work?
When NCDS receives your request,
it will be forwarded to the Lexus area
office for response.
At the request of either party or the
arbitrators, NCDS may schedule a
technical inspection. This may include
an inspection of the vehicle by an
independent technical expert with
a Lexus representative present. The
technical expert will forward his or
her evaluation to NCDS.
An oral hearing will be held prior to
a decision being rendered. At this
hearing, all relevant evidence is
admissible. You and a Lexus repre-
sentative will present both sides of
the case to the NCDS arbitrator(s).
You will each be given an equal
opportunity to give testimony and
provide documents. Then you
will each be given an opportunity
for rebuttal. After considering all
testimony and documents, the
arbitrator(s) will review the applicable
legal standards and render a decision
within 10 days.
A settlement satisfactory to all parties
may be negotiated at any time during
the process.
Introduction12
IF YOU NEED ASSISTANCE
WARRANTY

What types of decisions are
rendered, and how do I know if
Lexus will abide by the decision
of the arbitrator(s)?
Arbitrated decisions are based on
what the arbitrator(s) believe to be
fair and equitable after applying
the appropriate legal standards.
Remedies include but are not limited
to repairs; reimbursement for repairs
and incidental expenses, such as
towing costs; and repurchase or
replacement of your vehicle.
The decision of the arbitrator(s) is
binding on Lexus but not on you.
Lexus must comply with the decision
shortly after it is rendered, usually
within 30 days of your acceptance
of the decision. NCDS will contact
you within 10 days of scheduled
compliance to ensure that Lexus
has complied in a timely manner.
Are there limits to the scope
of arbitrated decisions?
Arbitrated decisions do not include:
• Attorney fees
• Punitive damages
• Multiple damages
• Consequential damages, other
than incidental damages that you
may be entitled to under law
What other recourse do I have?
If you are dissatisfied with the arbitra-
tor’s decision or Lexus’ compliance,
you may pursue any other legal rem-
edies available to you, including small
claims court. You should be aware
that the decision of the arbitrator(s)
is admissible as evidence in any legal
proceedings concerning your vehicle.
Is the Dispute Settlement
Program subject to change?
The information in this booklet
about the program is correct as of
the date of printing. However, the
program may be changed without
notice. Contact the Lexus Customer
Satisfaction Department at
[phone] for the most
current information concerning the
Dispute Settlement Program.
Introduction 13
IF YOU NEED ASSISTANCE
WARRANTY

You have purchased one of the
finest vehicles built in the world today,
and it is backed by one of the finest
warranties in the industry. This excel-
lent warranty coverage demonstrates
not only our confidence in Lexus
vehicles, but also our commitment to
every Lexus customer. We’re dedicated
to ensuring that you enjoy exceptional
quality, dependability and peace of
mind throughout your ownership
experience.
To further demonstrate our commit-
ment to our customers’ satisfaction,
occasionally we may establish a
special policy adjustment to pay for
specific repairs that are no longer
covered by warranty. When we
establish such a policy adjustment, we
mail details to all applicable owners
on record. That’s why it is important
to send in the card at the back of this
booklet if you change your address
or if you have purchased your Lexus
from a previous owner.
You’ve made a wise decision to pur-
chase a Lexus. Your vehicle delivers
world-class luxury and performance,
along with an unparalleled commit-
ment from Lexus to ensuring your
satisfaction. You can be confident — as
we are — that you’ll enjoy owning your
Lexus as much as you enjoy driving it.
All warranty information is the latest
available at the time of publication
and, with the exception of the emis-
sion control warranties, is subject to
change without notice.
Introduction14
THE LEXUS COMMITMENT
WARRANTY
This section of the Warranty and
Services Guide describes the
terms of Lexus warranty cover-
age as well as general owner
responsibilities. The section
beginning on page 39 describes
your vehicle’s maintenance
requirements. Be sure to review
this information carefully, since
proper maintenance is required
to ensure that warranty coverage
remains intact.

Introduction 15
WARRANTY COVERAGES AT A GLANCE
WARRANTY
†Also applies to Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey,
Oregon, Pennsylvania, Rhode Island, Vermont and Washington vehicles equipped with a California Certified Emission Control System. Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty.

Who Is the Warrantor
The warrantor for these limited
warranties is Lexus, a division of
Toyota Motor Sales, U.S.A., Inc.,
19001 South Western Avenue,
Torrance, California 90509-2991,
a California corporation.
Which Vehicles Are Covered
These warranties apply to 2014
model-year Lexus RX 350 models
registered and normally operated in
the United States, U.S. territories and
Canada. Warranty coverage is auto-
matically transferred at no cost
to subsequent vehicle owners.
Multiple Warranty
Conditions
This booklet contains warranty
terms and conditions that may vary
depending on the part covered. A
warranty for specific parts or systems,
such as the Powertrain Warranty or
Emission Performance Warranty, is
governed by the coverage set forth in
that warranty as well as the General
Warranty Provisions.
When Warranty Begins
The warranty period begins on the
vehicle’s in-service date, which is
the first date the vehicle is either
delivered to an ultimate purchaser,
leased, or used as a company car
or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered
by these warranties are made at no
charge for parts and labor.
Parts Replacement
Any needed parts replacement will
be made using new or remanufactured
parts. The decision whether a part
should be repaired or replaced will be
made by the servicing Lexus dealer-
ship and/or Lexus. Parts scheduled
to be replaced as required mainte-
nance are warranted until their first
replacement only.
Note: Lexus remanufactured parts
meet or exceed all factory standards
for safety, quality and reliability.
Your Warranties in Detail16
GENERAL WARRANTY PROVISIONS
WARRANTY

Your Warranties in Detail 17
Limitations
The performance of necessary
repairs and adjustments is the exclu-
sive remedy under these warranties
or any implied warranties. Lexus does
not authorize any person to create
for it any other obligation or liability in
connection with this vehicle.
Any implied warranty of merchant-
ability or fitness for a particular
purpose is limited to the duration
of these written warranties. Some
states do not allow restrictions on
how long an implied warranty lasts, so
this limitation may not apply to you.
Your Rights Under State Law
These warranties give you specific
legal rights. You may also have other
rights that vary from state to state.
GENERAL WARRANTY PROVISIONS
WARRANTY

Basic Warranty
This warranty covers repairs and
adjustments needed to correct
defects in materials or workman-
ship of any part supplied by Lexus,
subject to the exceptions indicated
under “What Is Not Covered” on
pages 19–20.
Coverage is for 48 months or
50,000 miles, whichever occurs
first, with the exception of wheel
alignment and wheel balancing,
which are covered for 12 months
or 12,000 miles, whichever
occurs first.
Powertrain Warranty
This warranty covers repairs needed
to correct defects in materials or
workmanship of any component listed
here and supplied by Lexus, subject to
the exceptions indicated under “What
Is Not Covered” on pages 19–20.
Coverage is for 72 months or
70,000 miles, whichever occurs first.
Engine
Cylinder block and head and all
internal parts, timing belt and cover,
flywheel, oil pan, water pump, fuel
pump, engine mounts, engine control
computer, seals and gaskets.
Transmission and Transaxle
Case and all internal parts, torque
converter, clutch cover, mounts,
engine control computer, seals
and gaskets.
Front-Wheel-Drive System
Drive shaft, axle, hub, bearings,
seals and gaskets.
Rear-Wheel-Drive System
Differential carrier assembly, drive
shaft, axle carrier, axle case, axle
bearing, axle shaft, seals and gaskets.
Restraint Systems Warranty
This warranty covers repairs needed
to correct defects in materials or
workmanship of any seatbelt or air bag
system supplied by Lexus, subject to
the exceptions indicated under “What
Is Not Covered” on pages 19–20.
Coverage is for 72 months or
70,000 miles, whichever occurs first.
For vehicles sold and registered in
Kansas, the warranty for seatbelts
and related components is 10 years,
regardless of mileage.
WHAT IS COVERED
AND HOW LONG
Your Warranties in Detail18
NEW VEHICLE LIMITED WARRANTY
WARRANTY