Service Bulletin
WASHING MACHINE
Step 10) Check Balance of Product
Verify the washer installation
•Make sure the washer is level and that the feet are all evenly contacting the floor.
•Make sure the floor is solid and strong enough for a washer. Never install the washer
on carpet or other soft flooring.
Step 11) Inform the customer of all these NORMAL OPERATING CONDITIONS and changes.
a. Cycle times are longer
Washer cycle times were changed with the software update to allow for the extra time
needed to make sure the load is balanced for spinning and to allow for a two stage spin.
While these longer default cycle times result in a very slight increase in energy
consumption, the washer still meets Energy Star guidelines. (NOTE: Display times of an
hour or more are displayed as Hr:Mn, such as 1:10)
b. My machine is displaying “uE”
The old software did not display “uE” during rebalancing. It only stopped and displayed the big
“UE” error code if the load could not be rebalanced. The new software now displays little
“uE”, alternating with the estimated time remaining, to inform the user that the washer is
attempting to rebalance the load. The time countdown will stop and the washer will fill
with water.
(Note: The washer will fill to the highest setting in an effort to redistribute the clothes.) If
“uE” is displayed, the consumer can stop the machine to manually redistribute the load
themselves, rather than waiting for the washer to make repeated attempts to rebalance
automatically. If the load cannot be rebalanced after three attempts, then the washer will
stop and the big “UE” error code will display.
c. My washer is repeatedly rinsing
If the washer detects that the load is too far out of balance to spin safely, it will display “uE”
and attempt to rebalance the load. It must add water to assist in redistributing the clothes;
this is not a rinse. If the washer is unable to rebalance the load after three attempts, it
will stop and display the big “UE” error code.
d. My washer is stuck. The time doesn’t count down.
If the washer detects that the load is too far out of balance to spin safely, it will attempt to
rebalance the load. During the rebalancing process, the time will stop counting down. The
extra time it takes to rebalance the load is not calculated, so the display will not change.
If the washer is unable to rebalance the load after three attempts, it will stop and display
the “UE” error code.
e. Occasional big “UE” error code
i. If the load is tangled or uneven, untangle the load and distribute the items evenly
around the tub. Start a Rinse and Spin cycle to complete the load.
ii. If the load contents are a mixture of heavy and light items, the washer may have
difficulty balancing the load. Sort loads by fabric type and weight for better
balancing.
iii. Very small loads may be more difficult for the washer to balance. If the washer has
difficulty balancing small loads, try adding more items to the load.
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