LifeFone VIP flex User manual

Saves Lives When Seconds Count®
At-Home and On-The-Go VIP Flex
with Optional Fall Detection
User’s Guide
STEP 1
STEP 2
STEP 3 COMPLETE AND MAIL BACK
THE ENCLOSED EMERGENCY
CARE PLAN AGREEMENT
Follow these 3 steps to activate your device.
PLUG-IN AND CHARGE YOUR
LIFEFONE VIP FLEX DEVICE
CALL TO ACTIVATE! 1-800-940-0262
™
VIP flex

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
Table of Contents
LifeFone VIP Flex Overview.....................................................1
Your VIP Flex and Charging Cradle .........................................2
STEP 1: Plug-In and Charge the LifeFone VIP Flex.................3
STEP 2: Test Your VIP Flex System..........................................4
STEP 3: Send LifeFone Your Emergency Plan.........................5
Testing Your VIP Flex Monthly ................................................6
Placing an Emergency Call with VIP Flex ................................6
Charging Information ..............................................................7
Location Information ...............................................................8
Cleaning Weekly......................................................................9
Optional: Flexible Wearing Options for the VIP Flex ............10
Optional: Removing/Replacing Wristband............................10
Optional: Attaching and Removing Lanyard and Belt Clip ...12
Optional: Automatic Fall Detection..................................13-14
Important! Location Services ................................................15
Important! Coverage, Charging, Water and Pacemakers......16

LifeFone At-Home & On-The-Go VIP Flex User’s Guide 1
LifeFone VIP Flex Overview
VIP Flex in
Charging
Cradle
1. Call Button
2. Blue Call Light / Red Battery Light
3. Speaker
4. Microphones
5. Charging Pins
™
VIP flex

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
2
VIP Flex and Charging Cradle Notes
• The Charging Cradle is for holding the VIP Flex while
charging. Only charge as needed. Typical charging time is 2-3
hours.
• Emergency Call Button, when pushed, initiates a two-way call
to LifeFone’s response team.
• Speaker allows you to hear LifeFone’s response team.
• Microphone allows LifeFone’s response team to
hear you.
• If the battery is low, the device will state, “Battery low, please
charge” and the red battery light will ash.
• Charging Pins connect Charging Cradle to the VIP Flex (be
sure to keep these pins clean and free of debris).
Red battery light
While charging, the light will ash red every 5 seconds until the
device is fully charged. Typical charging time is 2 to 3 hours. Once
fully charged, the light will be solid red.
If the battery is low, the red battery light will slowly ash when off
the charging cradle.
Blue call light
During an emergency call, the light will be solid blue. The blue
light will also ash every 5 seconds while charging. The light may
ash blue every 26 seconds when off the cradle, depending on
operating mode. If the blue light ashes every 1 second, or if it
double ashes, please contact LifeFone for support.

LifeFone At-Home & On-The-Go VIP Flex User’s Guide 3
STEP 1
IMPORTANT: Fully charge VIP Flex before rst use.
Locate the gold charging pins on the
back of your LifeFone VIP Flex device.
Plug the charging cradle into a
standard wall outlet, and wait for a
red light to turn on.
Line up the gold pins on the VIP Flex
with either set of gold pins on the
charging cradle.
Place the device on the cradle and
wait for an audible “Charging”
message. When the VIP Flex device
is charging, the red light will ash
every 5 seconds. Typical charging
time is 2-3 hours.
Plug-In and Charge VIP Flex
IMPORTANT: VIP Flex is not ready for use until you
have charged VIP Flex in the Charger for 3 hours and
then completed the set up call with LifeFone.

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
4
Test your VIP Flex
Press the Emergency Call Button
1. Press the Button in
the center of the
VIP Flex to connect
to LifeFone.
2. Press and hold the
Call Button for 3
seconds or until
the light turns blue, then
release the button.
The VIP Flex will begin the call.
3. After a short delay, you will hear a voice message and
then tones or ringing.
4. The LifeFone Care Specialist will answer the call.
5. Tell the LifeFone Care Specialist that you are
testing your system.
6. When you complete the call with LifeFone, your VIP
Flex will be set up.
Note: If the VIP Flex does not power on when placed in
the charging cradle, or cannot detect a cellular network,
or you have trouble testing your VIP Flex, call LifeFone
Customer Service at 1-800-940-0262.
STEP 2

LifeFone At-Home & On-The-Go VIP Flex User’s Guide 5
STEP 3
Your Emergency Care Plan Agreement authorizes
LifeFone to respond properly in the event of an
emergency.
WE MUST RECEIVE YOUR SIGNED SERVICE
AGREEMENT WITHIN SEVEN (7) DAYS FROM
YOUR ORIGINAL RECEIPT TO ENSURE THE BEST
PROTECTION POSSIBLE.
Enclosed are two (2) copies of your
Emergency Care Plan Agreement.
Make sure to review all of the
information in this document
carefully to ensure accuracy.
Once you’ve conrmed that all of
the information on your Agreement
is correct, please sign and date the
bottom of the Agreement where
indicated, and return it to us in the
prepaid envelope provided. Please
keep the yellow copy for your
own personal records.
Complete and Mail Back the
Enclosed Emergency Care Plan
LifeFone Emergency Care Plan Agreement
1. SUBSCRIBER
7. ACCEPT AGREEMENT
2. PAYER (if different from subscriber)
16 Yellowstone Avenue, White Plains, NY 10607-1324 Phone: [phone] Fax: [phone]
Fax this form to: 1-800-747-2032
or email: [email protected]
SEE REVERSE SIDE FOR TERMS AND CONDITIONS OF THISAGREEMENT. READ THEM BEFORE YOU SIGN THIS AGREEMENT. SUBSCRIBER
ACKNOWLEDGES THAT HE/SHE HAS RETAINED A COPYOF THIS AGREEMENT. THIS AGREEMENT MAY BE CANCELLED WITH OR WITHOUT
CAUSE ATANY TIME PRIOR TO MIDNIGHT OF THE SEVENTH BUSINESS DAYAFTER SIGNATURE OF THE AGREEMENT.
Subscriber Signature Date Payer Signature (if not Subscriber)
Date
3. HIDDEN KEY AND LOCK BOX
Complete and return this agreement within 48 hours after receipt of equipment.
Return white copy of this agreement in the prepaid envelope. Call with questions 1-800-882-2280 x407
.
Unit ID: ________________ Entered: _________ Operator : ____________ Rep: _____________ Account #: _____________
THIS SECTION FOR OFFICE USE ONLY FOR PUBLIC SAFETY RESPONDERS: Uselocal phone number below — do not enter 911
6. SPECIAL INSTRUCTIONS
First Name:
Last Name:
Street Address:
Apartment/Floor:
City: State: Zip:
County/Township:
Nearest Cross Street:
Home Phone: ( )
Alternate Phone: ( )
Email:
Date of Birth: Gender: ❑ Male ❑ Female
First Name:
Last Name:
Mailing Address:
City: State: Zip:
Phone 1: ❑ Home ❑ Work ❑ Cell
( )
Phone 2: ❑ Home ❑ Work ❑ Cell
( )
Email:
Relationship to Subscriber:
5. MEDICAL AND PERSONAL INFORMATION
LF0621-OTG-MA
4. PERSONAL RESPONDERS (List in priority order 1-4. Indicate phone type. Select text/email notification option.)
Is Subscriber Ambulatory? ❑ Yes ❑No Check all that apply: ❑ Walker ❑ Cane ❑ Wheelchair ❑ Scooter
Hidden Key Location: Lock Box Code:
Police: ( ) Fire: ( ) Ambulance: ( )
1. Name:
Relationship: Keyholder:
Email Address:
Phone 1: ( )
Phone 2: ( )
3. Name:
Relationship: Keyholder:
Email Address:
Phone 1: ( )
Phone 2: ( )
❑ Yes ❑ No
❑ Yes ❑ No
Indicate Phone Type,and Select to have TEXT notification of Emergency Dispatch sent to Cell
Indicate Phone Type,and Select to have TEXT notification of Emergency Dispatch sent to Cell
❑ Home ❑ Work ❑ Cell
❑ Send Text Notifications
❑ Home ❑ Work ❑ Cell
❑ Send Text Notifications
❑ Home ❑ Work ❑ Cell
❑ Send Text Notifications
❑ Home ❑ Work ❑ Cell
❑ Send Text Notifications
2. Name:
Relationship: Keyholder:
Email Address:
Phone 1: ( )
Phone 2: ( )
4. Name:
Relationship: Keyholder:
Email Address:
Phone 1: ( )
Phone 2: ( )
❑ Yes ❑ No
❑ Yes ❑ No
Indicate Phone Type,and Select to have TEXT notification of Emergency Dispatch sent to Cell
Indicate Phone Type,and Select to have TEXT notification of Emergency Dispatch sent to Cell
❑ Home ❑ Work ❑ Cell
❑ Send Text Notifications
❑ Home ❑ Work ❑ Cell
❑ Send Text Notifications
❑ Home ❑ Work ❑ Cell
❑ Send Text Notifications
❑ Home ❑ Work ❑ Cell
❑ Send Text Notifications
Allergies:
Preferred Hospital:
Hospital City and State:
Hospital Phone Number: ( )
Primary Care Physician Name:
Physician Phone Number: ( )
Height: Weight: Hair Color: Ethnicity: Preferred Language:
VEHICLE INFO: Make: Model: Color: Year:
Medical Conditions/Physical Limitations:
Medications:
❑ Send Email
Notifications
❑ Send Email
Notifications
❑ Send Email
Notifications
❑ Send Email
Notifications

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
6
Testing the LifeFone VIP Flex
Test Your System Monthly
• Press the VIP Flex button rmly
once, until the light turns blue.
• Once the alarm is received by
LifeFone, an Emergency operator
will communicate with you through
the speaker.
• Please state clearly that “THIS IS
A TEST.” If you do not explain to the LifeFone operator
that you are testing your unit, emergency help will be
dispatched.
• It’s recommended that you test your system once a month,
every month.
If you have any trouble performing this test, please
contact customer support 24/7 at 1-800-940-0262.
Placing an Emergency Call
Step 1. Press and hold the VIP Flex call button for three
seconds. The light will turn blue.
Step 2. Please hold the device and position the microphone
near your mouth to complete your call.
Step 3. LifeFone’s emergency operator will answer your
call, talk to you to assess your needs, and notify emergency
services or loved ones if appropriate.

LifeFone At-Home & On-The-Go VIP Flex User’s Guide 7
Place the VIP Flex in the charging cradle
as shown. The red battery light ashes
every 5 seconds while charging and is
solid when the device is fully charged.
Once the light is a solid red, your VIP
Flex is fully charged and ready to use.
Typical charging time is 2-3 hours.
The VIP Flex battery is designed to
operate on a single charge for up to 5
days. Charge time may be reduced as a
result of user activity, cellular coverage,
talk time, device-specic settings, and
device life. When fall detection is added
to your LifeFone service, battery life may
be reduced.
VIP Flex
with
wristband
in Charging
Cradle
IMPORTANT: VIP Flex requires adequate battery
charge for proper operation. Low battery may result
in the inability to place a call, automatically detect a
fall, and/or properly locate you automatically during an
emergency.
IMPORTANT: When the Emergency Call Button is
ashing red, your VIP Flex needs to be charged.
For best results, charge your VIP Flex device every
3 to 4 days.
Charging Your VIP Flex
Note: You must remove the lanyard or belt clip to
charge the VIP Flex device in the charging cradle.

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
8
Location Information
The VIP Flex can be located with Cellular location
technologies. As with all location-based services, it may
not always be possible to determine your location. Multi-
level buildings, parking garages, and even dense urban
areas can make it difcult for satellites and cell phone
towers to determine an exact location
IMPORTANT: For proper operation, the VIP Flex
requires adequate cellular coverage! Poor cellular
coverage may result in the inability to place a call,
locate you in an emergency, or automatically detect
a fall!
It is important to test the device to know if it works
in your area. Remember that your environmental and
topographical conditions may also affect your coverage.
If you experience coverage issues, please contact LifeFone
immediately at 1-800-940-0262.

LifeFone At-Home & On-The-Go VIP Flex User’s Guide 9
Cleaning Weekly
We recommend that you clean the device weekly to ensure
proper charging.
Take a soft cloth, such as an eyeglass cleaning cloth, and
gently rub the gold contacts on the device and charging
cradle to remove dirt, oil and debris.
You can also spray household cleaner onto the cleaning cloth
(though do not spray directly onto the device or cradle) to
remove debris.
Cleaning charging contacts. Cleaning speaker holes.
Do not put the VIP Flex through the clothes washer or
dryer, or attempt to dry your device out in the oven or
microwave.
VIP Flex is water resistant, but should never be submerged
in water. Towel dry the device after exposure to water.

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
10
Optional: Flexible Wearing Options
Wear your device as often as possible to be protected. Your
device will come on a wristband. Some customers may also
receive a lanyard and a belt clip to offer other wearing options.
VIP Flex can be worn as a pendant around your neck using the
supplied lanyard or on the supplied belt clip. Although the VIP
Flex can be worn inside clothing, be advised it may be difcult
to reach the Emergency Call Button in an emergency.
• When worn as a necklace, wear the VIP Flex pendant around
your neck and adjust the lanyard so that it rests at chest level
with the emergency button facing forward, so that it is easier
for you to press. Wear it outside of your shirt.
• When worn with a belt clip, be sure the button is facing out.
Note: You must remove the lanyard or belt clip to
charge the VIP Flex device in the charging cradle.
IMPORTANT: Use only the LifeFone-provided Lanyard.
To reduce risk of strangulation, the VIP Flex Lanyard is
designed to break apart under certain conditions. Any
cord worn around the neck, however, can pose a risk of
strangulation, including the possibility of serious injury
and death. VIP Flex users and caregivers should exercise
care with the Lanyard to ensure it does not get caught or
tangled in wheelchairs, walkers and other such equipment.
VIP Flex can be worn as
a wristband, necklace
or on a belt clip

LifeFone At-Home & On-The-Go VIP Flex User’s Guide 11
To Remove/Replace the Wristband
Note: You must remove the lanyard or belt clip to
charge the VIP Flex device in the charging cradle.
You can wear the VIP Flex on a necklace lanyard, or belt
clip, or you can change the wristband to a different one.
Quick
Release
Pin
1. Turn VIP Flex over
and locate the small
silver quick release
pins on each wrist
strap.
2. To remove the
existing wrist straps,
slide the quick
release pin toward
the center of the
device and pivot
the strap away from
the device.
3. To put a new wrist strap on the device, insert one
side of the horizontal bar on the new band into the
device, and then slide the quick release pin toward
the center of the device. Replacement watchbands
should be quick-release 24mm.
4. Pivot the strap into the device, sliding the quick
release pin back into position once the strap is rmly
in the device.

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
12
To Attach the Lanyard or Belt Clip
to the VIP Flex
To Remove the Lanyard or Belt Clip
from the VIP Flex
Lanyard Belt Clip
Align indents on back of VIP
Flex with belt clip or lanyard.
Firmly press until it clicks
and there are no gaps.
To put the belt clip or lanyard onto the VIP Flex device,
align the indents on the back of the
device with the clip on the belt clip
or lanyard. Firmly press the device
into the clip until it clicks, and there
are no gaps between the back of the
device and the clip.
To remove, hold the top of
the belt clip or lanyard clip
and the VIP Flex device and
rmly twist the device to
remove it from the clip.

LifeFone At-Home & On-The-Go VIP Flex User’s Guide 13
Optional Automatic Fall Detection
LifeFone offers optional features for the VIP Flex for an
additional monthly charge, including Automatic Fall
Detection. When fall detection is added to your LifeFone
service, battery life may be reduced. If you are interested
in activating the Automatic Fall Detection feature, please
contact LifeFone’s customer care at 1-800-940-0262.
IMPORTANT: The Automatic Fall Detection is only
95% accurate, so there may be a chance the unit
will not detect your fall. You should always press
your Help Button if you are able and you need
assistance.
If you have enabled the optional Fall Detection feature
on your VIP Flex, then your LifeFone device provides
extra protection by automatically calling for help if you
fall and are unable to push your button.
Since no fall detection system detects 100% of falls,
you must press the button if you need help and you
do not hear the VIP Flex say “Fall Detected, Hold the
Call Button to Cancel”. If you are able, you should
press the help button in the event of an emergency.
IMPORTANT: When Fall Detection is added to your
LifeFone service, battery life may be reduced.

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
14
Optional Automatic Fall Detection
If you choose to wear the VIP Flex as a necklace, we
recommend you wear your button outside your shirt, as
wearing it inside your shirt can reduce the percentage of
falls being detected. You should wear your VIP Flex necklace
around your neck so that it rests at chest level with the
emergency button facing forward so that it is easier to press.
NOTE: Please handle your VIP Flex with care when putting
it on or taking it off, as it may interpret this movement as a
fall and activate. If it does, the blue light will illuminate, and
an alarm signal will be sent. Please tell the operator that it
was a false alarm. If you do not explain this to the operator,
emergency help will be dispatched.
Cancelling an Automatic Fall Detection Call
The VIP Flex also enables the user to cancel a fall alert. If you
do not need assistance, you can hold down the call button
within a few seconds to cancel the alarm, and you will not
connect with the specialist. When the alarm is canceled, you
will hear the recording, “Fall detection canceled.”

LifeFone At-Home & On-The-Go VIP Flex User’s Guide 15
BY USING THIS DEVICE, YOU ACKNOWLEDGE AND
ACCEPT THE FOLLOWING INFORMATION:
Location Based Services:
This Equipment uses technology to permit third-parties to
determine where you are physically located at any given
time (the “Location Based Services”). Location Based
Services may work even if you are not in communication
with LifeFone. The accuracy of the Location Based Services
is limited, and the Company, the Operators, the Monitoring
Center, the Responders, or others may not be able to identify
your location or the location of the Equipment precisely
or at all. You authorize the Company to collect location-
based information. We will only share your location-based
information with the Operators, the Monitoring Center, the
Responders, any person or entity that acquires the Company
and/or the Company’s interest in and to the Monitoring
Services, or any other person or entity you specically
designate and only for the purpose of providing and
improving the Monitoring Services.
You agree that location-based Information may vary from
actual Location(s), road, or terrain conditions due to factors
that can affect the accuracy of the map data, such as, but not
limited to, weather, road, and trafc conditions, geopolitical
events, and condition or status of your cellular phone or cellular
services. We do not guarantee accuracy or completeness of any
location-based information.
Important Information:

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
16
Coverage:
This product requires that there be adequate cellular coverage
to work properly. It is important to test the device to know
if it works in your area. Remember that your environmental
and topographical conditions may also affect your coverage.
If you experience coverage issues, please contact LifeFone
immediately at 1-800-940-0262.
Charging:
Battery life will vary based on settings and usage. Please
contact LifeFone with any questions. Wear your device at
all times and only charge when necessary. Failure to follow
charging procedures will result in the device not being able to
function properly.
Water-Resistance:
VIP Flex is IP67 water-resistant. However, the VIP Flex device
should not be submerged. The device should be towel-dried
after exposure to water.
Pacemakers:
Individuals with pacemakers should consult their physician
and review their pacemaker materials regarding interaction
with cell phones, and take the same precautions the materials
recommend for this device.
Important Information:

LifeFone At-Home & On-The-Go VIP Flex User’s Guide 17
FCC Part 15
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause interference, and (2) this
device must accept any interference, including interference that may cause undesired
operation of the device.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules, and the Canadian Department of
Communications Equipment Standards titled, “Digital Apparatus,” ICES-003. These
limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet that is on a different
circuit from the one to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with Industry Canada license-exempt RSS standard(s). Operation
is subject to the following two conditions: (1) this device may not cause interference,
and (2) this device must accept any interference, including interference that may
cause undesired operation of the device.
This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules

Copyright ©2023 LifeFone®
16 Yellowstone Avenue,
White Plains, New York 10607-1324
Web: www.LifeFone.com
Phone: [phone]
Saves Lives When Seconds Count®
L F - M N - V I P F.112 3