LifeFone At-Home and On-The-Go GPS User manual

Saves Lives When Seconds Count®
At-Home and On-The-Go GPS
with Optional Fall Detection
User’s Guide
MEDICAL ALERT SERVICES
STEP 1
STEP 2
STEP 3
COMPLETE AND MAIL BACK
THE ENCLOSED EMERGENCY
CARE PLAN AGREEMENT
Follow these 3 steps to activate your device.
PLUG-IN THE LIFEFONE BASE UNIT,
AND CHARGE THE MOBILE DEVICE
CALL TO ACTIVATE! 1-800-940-0262

We thank you for choosing LifeFone’s
Emergency Alert System and we
welcome you to the LifeFone family.
Congratulations on making a smart choice!
If you have any questions during the setup
process, please call Customer Service 24/7 at
1-800-940-0262.
MEDICAL ALERT SERVICES

LifeFone At-Home & On-The-Go GPS User’s Guide 1
Table of Contents
What’s in the Box........................................................... 2
About Your Base Unit and Pendant Button ................... 3
Mobile Device Overview ............................................... 4
Optional Fall Detection Pendant Features.................... 5
STEP 1: Installing Your LifeFone Equipment................. 6
STEP 2: Activate Your LifeFone System ........................ 8
Testing Your Help Buttons ............................................. 9
STEP 3: Send LifeFone Your Emergency Plan............. 10
Putting on the Optional Fall Detect Pendant.............. 11
Minimizing False Alarms While Sleeping..................... 12
Fall Detection Indicator Lights .................................... 13
Mobile Device and Charger Notes.............................. 14
Setting Up Your Mobile Device Equipment ................ 15
Testing Your Mobile Device ........................................ 16
Placing an Emergency Call with Mobile Device.......... 17
Location Based Services and Mobile Device Lights.... 18
Base Unit Announcements .......................................... 19
Battery Indicator.......................................................... 20
FCC Information.......................................................... 21

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
2
What’s in the Box
Your LifeFone At Home & On The Go Emergency Alert
System with Fall Detection includes a base unit, a help
button pendant on a necklace, a Fall Detection Button
with a blue button, and a Mobile Device with a Cradle
Charger, Power Cord and Mobile Case.
LifeFone At Home
Base Unit
Help Button
Pendant on
Necklace
Fall Detection Button
Pendant on Necklace
(optional)
Mobile Device
Carrying Case
Mobile Device,
with Charging Cradle
and Power Cord
LifeFone also offers
a Wristband as an
additional help button
option, in white or black.

LifeFone At-Home & On-The-Go GPS User’s Guide 3
LifeFone System Base Unit
Push Button
Pendant on
Necklace
Push Button
Pendant on
Wristlet
The system includes a waterproof push-button
pendant on a necklace or wristband.
Fall Detection
Pendant on
Necklace (optional)
Emergency
Button Speaker
Test
Button
Date & Time
ON/OFF
Switch
(Back)
Volume
Signal
Strength
Indicator
Temperature
Battery Charge
Indicator
Microphone
Reset Button
Pendant Button
Mobile Device
Carrying Case

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
4
LifeFone Mobile Device Overview
On/Off
Power
Button
(on the
side)
Speaker
Help
Button
LED
Indicator
Lights (3)
Battery
Light
Cellular
Light
GPS
Light
LifeFone
Mobile Device
Charging Cradle
with Power Cord
Test
Button
“T”
(on the side)

LifeFone At-Home & On-The-Go GPS User’s Guide 5
Optional: Fall Detection
Pendant Features
Multi-color
indicator
Emergency Help
Button
Piezo Buzzer Alert
Your LifeFone Fall Detect button is compatible with your
System. It has all of the features of our standard help
buttons, allowing you to call for help when you need it
by pressing the emergency button.
The Fall Detection Button also provides extra protection
by automatically calling for help if you fall and are unable
to push your button.

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
6
Installing Your
LifeFone Equipment
Follow these simple steps to get your system
set up and tested:
Select a Location
• We recommend you place the Base Unit near the
center of your home, such as your living room, family
room or kitchen area.
• Place it near an electrical outlet.
• Do not place any object in front of the Base Unit.
• Do not place near any appliances that make noise.
Plug in the Power Cord
Plug the power cord that is
attached to the back of the Base Unit
into an electrical outlet that is not
controlled by a light switch.
To avoid accidentally turning
off the Base Unit, DO NOT
plug it into an electrical
outlet that is controlled by a
light switch.
WARNING
To prevent electrical shock please keep the
system away from wet locations.
DANGER
Electric
shock risk
STEP 1

LifeFone At-Home & On-The-Go GPS User’s Guide 7
Turn on your Base Unit
• Turn on your Base Unit using the on/off switch
located on the back.
• If the Base is set up correctly, the Base Unit will say
“system ready.”
• The emergency and reset buttons will illuminate.
• The display screen will turn on.
• You can use the volume control buttons on the front
of the unit under the display screen if the voice is too
loud or too soft.
• Make sure your Base Unit is connected to the cellular
network by checking for the signal strength bars on
the display screen.
• Within a few minutes of turning on the system, the
Base Unit will obtain the date and time from the
cellular network and will appear in the display area.
You are not able to set the date and time manually.
In order to serve you better and make sure your
equipment is working properly, please call our support
team 24/7 at 1-800-940-0262.
ON/OFF Switch
OFF ON USB
Model Number: WBS GEN1.0
Serial Number: WB1XPD224Z
FCC ID:PXTWBS-01
IC ID:10876A-WBS01
IMEI Number:355306040196802

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
8
Call to Activate!
1-800-940-0262
To Test your Base Unit:
• Press and hold the test button for 3 seconds.
• After the button lights up green, the Base Unit
will announce “user auto-test.”
• The Base Unit will instruct you to “press the
emergency button or pendant.”
• Once you push a button, it will say “test call sent
to emergency response center” several times.
• Next you will hear an announcement thanking you for
testing your device. And nally it will say “user auto-
test completed.”
• If you did push your button when prompted to do so
and the Base Unit announced “user auto-test failed,
please contact support” please contact customer
support 24/7 at 1-800-940-0262.
STEP 2

LifeFone At-Home & On-The-Go GPS User’s Guide 9
Live Operator Test:
Testing Your Help Buttons
• Please have your complete
system near you at the time
of testing.
• Press the wrist or neck
button rmly once.
• The button’s red light
will ash indicating
a signal was sent
to the Base Unit.
• Your Base Unit will
announce “Call in
Progress” several
times.
• Once the alarm is received,
your base unit will announce
“Please stand by for operator.”
• An emergency operator will communicate with you
through the Base Unit.
• Please state clearly to the operator that “THIS IS
A TEST.” If you do not explain to the operator that
you are testing your unit, emergency help will be
dispatched.
• Remember you can also test your help buttons, using
the auto test button on your Base Unit.
Note: It is important
that you test your
system at least
once a month

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
10
STEP 3
Your Emergency Care Plan Agreement
authorizes LifeFone to respond properly in the
event of an emergency.
WE MUST RECEIVE YOUR SIGNED SERVICE
AGREEMENT WITHIN SEVEN (7) DAYS FROM
YOUR ORIGINAL RECEIPT TO ENSURE THE
BEST PROTECTION POSSIBLE.
Enclosed are two (2) copies of your Emergency Care
Plan Agreement. Make sure to review all of the
information in this document carefully to ensure
accuracy.
Once you’ve conrmed that
all of the information on your
Agreement is correct, please
sign and date the bottom
of the Agreement where
indicated, and return it to
us in the prepaid envelope
provided. Please keep the
yellow copy for your own
personal records.
Complete and Mail Back the
Enclosed Emergency Care Plan

LifeFone At-Home & On-The-Go GPS User’s Guide 11
Optional: Putting on the LifeFone
Fall Detect Pendant
We recommend you wear your button outside your shirt,
as wearing it inside your shirt can reduce the percentage
of falls being detected.
You should wear your pendant
around your neck and adjust
the lanyard so that it rests
at chest level with the
emergency button facing
forward so that it is easier
for you to press.
Note: Please handle
your button with care
when putting it on
or taking it off, as
it may interpret this movement as a fall and activate. If
it does, you will hear a series of beeps and the red light
will begin ashing.
You can cancel the alarm by pressing and holding your
button for approximately 5 seconds until the light
ashes green once and you hear a series of beeps.
If you are unable to cancel, please tell the operator that
it was a false alarm. If you do not explain this to the
operator, emergency help will be dispatched.

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
12
Helpful Tips to Minimize Activation of the
Fall Detection Pendant While Sleeping:
Tip 1 - To prevent your fall detect pendant from
accidentally activating while you sleep, please shorten
the length of your lanyard so that the pendant rests at
chest level.
Tip 2 - Keep your Cellular Base Unit in or close to your
bedroom. If your pendant accidentally activates while
you are sleeping, you will be able to hear the operator
on the Cellular Base Unit and can let them know it was
a false alarm and you are okay. If your pendant alerts
the call center and you do not answer, help will be
dispatched.
Tip 3 - If your pendant activates frequently when you are
sleeping, you may want to wear a regular neck pendant
or wrist button while in bed. Remember to put your fall
detect pendant back on when you get up from bed.
The fall detection pendant does not detect 100% of falls.
If you are able, please press your help button if you need
assistance.

LifeFone At-Home & On-The-Go GPS User’s Guide 13
Fall Detection Pendant
Indicator Lights
Color Pattern Purpose
Off Off No alarm detected
Red Flashes once Button has been pressed or a fall is de-
tected
Green Flashes once Alarm has been can-
celled
Amber One ash every few
minutes
Pendant is low on bat-
tery
Multi-color
indicator

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
14
Mobile Device and Charger Notes
• Smart Cradle is for holding the Mobile Device while
charging
• Help Button, when pushed, initiates a two-way call to
LifeFone’s response team
• Speaker allows you to hear LifeFone’s response team
• Microphone allows LifeFone’s response team to hear
you
• GPS Indicator shows cellular connection
• Battery Indicator shows battery status
• Charging Pins connect Charging Cradle to the Mobile
Device. (Be sure to keep these pins clean and free of
debris)
• Power Cord connects the charging cradle to a
standard wall outlet.
• Do not put the Mobile
Device through the
clothes washer or dryer, or
attempt to dry your Mobile
Device out in the oven or
microwave.
• The Mobile Device is water
resistant, but should never
be submerged in water.

LifeFone At-Home & On-The-Go GPS User’s Guide 15
Set Up Mobile Device
Step 1: Charge your Mobile Device
1. Plug the Power Cord into a standard
wall outlet which is NOT controlled
by a light switch.
2. Place the Mobile Device into the
charging cradle. The yellow light on
the front of the charging cradle will
illuminate.
3. The Mobile Device will turn on within
10 seconds and then it will take about 60 seconds for
the Mobile Device to register with the network.
4. The red battery light will come on indicating that
the device still needs charging. The Mobile Device
is charging when it is in the charging cradle and the
Battery Light is illuminated red.
5. The Mobile Device is fully charged when the Battery
Light turns off. It takes about three hours for the
device to be fully charged.
NOTE: For best results, charge your Mobile Device
every night.
IMPORTANT: When the Battery Light is red, your
Mobile Device needs to be charged.
IMPORTANT: The Mobile Device is not ready for
use until you have charged the Mobile Device in
the Charger for 3 hours and then completed the
set up call with your LifeFone response team.

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
16
Speaker
Help
Button
Battery Light
Test your Mobile Device
Step 2: Press the Help Button
Press the Button in
the center of the
Mobile Device to
connect to LifeFone.
1. With the Mobile
Device in the
Charger, press and
hold the Call Button
until the Mobile
Device initiates the
call. The Mobile
Device can remain in
the Charger during
the call to your
LifeFone response
team.
2. Tell the LifeFone Care Specialist that you are
testing your system.
3. When you complete the call with LifeFone, the
Mobile Device will be set up.
Note: If the Mobile Device does not power on and
begin the activation process or cannot detect a
cellular network, call LifeFone Customer Service at
1-800-940-0262.

LifeFone At-Home & On-The-Go GPS User’s Guide 17
Testing Your Mobile Device Monthly
Testing Your System
• Press and hold the TEST
button on the Mobile Device
(the button on the side with
the letter “T”). You will hear an
announcement over the Mobile
Device that will instruct you to
press the Emergency Button or
Pendant.
• Press the Neck Pendant, Wrist Button OR the
Emergency Button on the Mobile Device. The Mobile
Device will announce “test call sent to Emergency
Response Center”.
• If your test was successful, you will hear “thank you
for testing your device” from the Mobile Device.
TELL THE LIFEFONE CARE SPECIALIST THAT
YOU ARE TESTING YOUR SYSTEM.
• It’s recommended that you test your system once a
month, every month.
If you have any trouble performing this test, please
contact customer support 24/7 at 1-800-940-0262.
Placing an Emergency Call
To make an emergency call using the Mobile Device:
Step 1. Press and hold the call Button once.
Step 2. Please hold the device and position the
microphone near your mouth to complete your call.
Step 3. LifeFone’s response team will answer your call,
talk to you to assess your needs, and notify emergency
services if appropriate.

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
18
Location-Based Services
As with all location -based services, it may not always
be possible to determine your location. Multi-level
buildings, parking garages, and even dense urban areas
can make it difcult for satellites and cell phone towers
to determine an exact location.
LED Indicator Lights
- Battery Life
- Cellular Signal
- GPS Services
Cellular and GPS Indicator Lights
The Cellular and GPS Indicator lights on the front of the
Mobile Device show that the unit is turned connected.
When the GPS Indicator is blinking, that shows you
are connected to network for the LifeFone monitoring
center.
A cellular signal may not be available in all areas.
Check with LifeFone for known coverage limitation.
FOR PROPER OPERATION, MOBILE DEVICE
REQUIRES ADEQUATE CELLULAR COVERAGE!
POOR CELLULAR COVERAGE MAY RESULT
IN THE INABILITY TO PLACE A CALL, LOCATE
YOU IN AN EMERGENCY, OR AUTOMATICALLY
DETECT A FALL!
Cellular GPS
Battery