Lifeline Vi+ User manual
User uide
The pendant has the below features:
Your Lifeline Vi+ home unit
The Lifeline Vi+ home unit is the heart of the Lifeline at Home system,
enabling you to contact our monitoring centre 24 hours a day should
you need help. The home unit needs to stay plugged into a power socket
and telephone socket at all times to work properly.
Your MyAmie pendant
The MyAmie pendant works with your home unit.
Pressing the button from anywhere in your home or
garden will activate the home unit and alert our
monitoring centre. Please try to remember to wear
your pendant all the time, either on your wrist or
around your neck so that you always have the means
to call for help. You can even wear it in
the shower.
Radio Antenna Home/Away Button (Yellow)
Cancel Button (Green)
Status Li ht (Red/Green)
Microphone
Alarm Button (Red)
Speaker
*NOTE: The pendant will automatically tell the monitoring centre when
its battery is low, and they will contact you to arrange a replacement.
Water resistant Up to 50m radio
ran e (typical)
Auto low
battery*
Using the home unit
Making an alarm call
Press the red button on the home unit or the
pendant. The home unit will announce ‘Do not
worry your alarm telephone is dialling for
assistance’ and you will hear several tones as the
unit dials. The call will then be answered by an
operator at the monitoring centre, who will talk
to you to find out how best to help you. The
operator might then contact a family member, keyholder or the
emergency services.
Cancelling an alarm call
If you press the red alarm button by accident
you can press the green cancel button on the
home unit. You may only cancel an alarm
5 seconds after the alarm button has been
pressed to prevent accidental cancellation.
You will know your alarm call has been cancelled when the unit
announces ‘The alarm call has been cancelled’.
Answering telephone calls
You can use the Lifeline at Home system to answer telephone calls, simply
by pressing the button on the pendant when your telephone rings. You can
then talk to the caller via the speaker and microphone on the home unit. If
you want to carry on your conversation using the telephone at any time
simply pick up the telephone handset. You can also answer incoming
phone calls by pressing the green cancel button on the home unit, and end
them by pressing the cancel button again, or by pressing the button on the
pendant.
Accidental alarms
Don’t worry if you accidentally call the monitoring centre at any time.
Our operators are always happy to hear from you – consider it a useful
test of the system!
Home/Away button (yellow) Home unit status
Yellow light on Away mode
Unlit Home mode
Flashing (every 4 seconds) Running on battery
(if in away mode)
Status light (green/red) Home unit status
reen light on Normal mode
Red light flashing
(every 4 seconds) Low battery
Red light flashing
(every second) Telephone line disconnected
Red/ reen flashing Radio blocking detected
Alarm button (red) Home unit status
Red light on Normal mode
Flashing (every 4 seconds) Normal mode running on battery
Flashing (every second) Alarm call raised
The light on the MyAmie pendant
When the button is pressed on the pendant, it will display a small red
light to indicate that the button has been pressed. If this light flashes,
it indicates that the pendant’s battery is low. The pendant will
automatically notify the monitoring centre who will contact you –
you don’t need to do anything.
hat the warning/status lights on the home unit indicate
The home unit has warning and status lights to clearly indicate its status
based on the below.
Announcement hat to do
‘Warning – telephone line
disconnected’
Check the home unit is plugged
into a working telephone socket.
‘Warning – there is no mains
power’
Check the home unit is plugged
into a working electrical socket.
‘Warning – battery low’ Check the home unit is plugged
into a working electrical socket.
‘The mains power is restored’ Nothing, power has been
reconnected to the home unit.
‘Test reminder – please press
personal trigger’
Press your pendant and follow the
next announcement.
‘Press the green cancel button to
complete the test’
Press the cancel button on the
home unit, the unit will then
announce ‘Test completed’.
If you have any difficulty havin followed these instructions,
please call the monitorin centre on 0330 123 3303.
How to respond to announcements
hat is the yellow ‘Home/Away’ button on the Lifeline alarm
unit for?
When pressed, the yellow ‘Home/Away’ button on the Lifeline alarm
unit tells the Lifeline at Home care team that you aren’t currently at
home. You are welcome to ignore this functionality but it will save our
staff from trying to contact you should you be on holiday or away
somewhere. When you return home you should press the ‘Home/Away’
button again to show that you have returned.
Help and advice
Do
•Wear your pendant at all times.
•Test your home unit on a regular basis by pressing the red button on
the home unit or on the pendant, once a month.
•Keep the home unit connected to the mains power at all times.
•Dust the home unit/pendant with a soft cloth which can be slightly
moistened with a gentle detergent if required.
“Having this support around me means a lot,
especially having had 2 new hips and a new knee.
It gives me confidence to get on with my life.
I would thoroughly recommend it!”Margaret
Don’t
•Expose the home unit to water or other liquids.
•Connect cables other than those supplied with the home unit.
•Move objects close to the home unit that either; create lots of
noise, heat, or are made of metal such as a televisions, radios,
washing machines, microwaves, WiFi routers, mobile phones,
laptops etc.
Battery information
All batteries should be disposed of in accordance with the latest legislation.
Technical Details
Weight: 572g (939g packaged)
Dimensions: 185mm x 122mm x 41mm (WxLxD)
Mains power: 230v ac 13A electrical socket (3 Watts)
Stand-by battery: 1200mAhr capacity (continually internally charged)
Back-up time: 40 hours of stand-by operation with one 30 minute alarm call (minimum
expected at date of purchase and when fully charged)
Radio frequency: 869.2125MHz, compliant with the European Social Alarm frequency band
REN: 1
External connections: Telephone line cord with type BS6312 plug and 3m cable
DC power adapter with 3m cable
Radio trigger battery: 3V Lithium (not changeable) with up to 7 year life
Environmental
Temperature: Operating temperature (to perform to full specification) = 0°C to
45°C, storage = -10°C to 50°C
Humidity: Operating relative humidity (non condensing to perform to full
specification) = 0 to 80%, storage relative humidity (non
condensing) = 0 to 93%
Standards
EMC: EN55022, EN50130-4, EN301 489-1, EN301 489-3
Safety: EN60950
Radio: EN300 220-2 Category 1
CE: Compliant
Social alarm: EN50134-1:2002, EN50134-2:1999 (trigger device)
Design, Manufacture, Installation and Service: ISO9001:2008
Declaration of Conformity
We, Tunstall declare that this social alarm equipment is in compliance with the essential
requirements and other relevant provisions of the R&TTE Directive 1999/5/EC.
If you would like this information in another lan ua e, in audio format
or Braille or lar e print please call us on 0330 123 3303.
Our policy of continual development means that product specification and appearance may change without
notice. Tunstall does not accept responsibility for any errors and omissions contained within this document.
© 2016 Tunstall roup Ltd. ® TUNSTALL and LIFELINE are registered trademarks.
Lifeline at Home is a trading name of Tunstall Healthcare (UK) Ltd.
Whitley Lodge, Whitley Bridge, Yorkshire, DN14 0HR
Lifelineathome.com
*Calls to 03 numbers will cost the same as other standard fixed line
numbers (starting 01 or 02), and are included as part of any inclusive
or free minutes allowance.
D5707047A
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