
Enjoy!
Frequently Asked Questions
Grab your favorite beverage, sit back,
relax, and enjoy your new fountain!
We’d love for you to share your new
fountain with us and future customers
on our social media platforms!
Can I put the pump on a timer?
While the pump is designed to operate 24/7, you may put the pump
on a timer so that it is only on during the times you are home to enjoy
the fountain.
How often will I need to ll the basin with water?
Normal evaporation is about 1-2” weekly, however, that is dependent
on your region. Many factors including humidity, rainfall, wind, and
splash will determine exactly how frequently you need to rell.
What do I do if I see algae?
We think a little algae only makes the fountains look better. However,
if you get excessive algae growth you can scrub the columns with a
brush to remove the algae and add a Fountain Cleaner to the water.
How do I winterize the fountain?
If you live in a climate that experiences prolonged freezing conditions,
we recommend removing the pump from the Basin. Access the pump
under the corner cover and disconnect the pump by unscrewing the
gray threaded attachments. The pump and valve assembly should be
able to be lifted out. Place the pump in a bucket of water and store it
in a place that will not freeze. This is all you need to do for winterizing.
DO NOT drain the Basin during the winter months. Allow the water to
freeze in the Basin so that the ground doesn’t cause the Basin to rise
or “pop up” from expansion of the freezing soil around it. The stone
columns themselves can be left outside during the winter months.
Do I do anything special to start the fountain in the spring?
Once everything has thawed, we recommend draining the water in
the Basin (shop vac works well) and replacing it with fresh, clean
water. Reconnect the pump assembly and plug it in.
If you need replacement parts please contact us directly at