6.Frequently Asked Questions
Q1: How do you troubleshoot a security camera?
A: If your camera's red light flashes rapidly during connections, it can usually be
connected normally. However, if the light is in another abnormal state, please follow
these 6 quick tips to fix your security camera troubleshooting:
1. Try using a different cable and plug if the light is not flashing red.
2. Update the software and firmware.
3. Reset the camera to its factory settings.
4. Check whether the router password (WiFi password, but not app account password)
is correct.
5. Place the camera close to the router and ensure that the network environment has
strong and stable signals.
6. Verify that your device has been added over a Wi-Fi band of 2.4 GHz. Check
whether the 2.4 GHz band and 5 GHz band share the same Wi-Fi account. If so, we
recommend that you configure two accounts and switch to the 2.4 GHz band during
network connection.
A: Please follow these instructions:
1.Click the "..." icon located in the top right corner of the live video interface.
2.Click on "Recording Settings".
3.Turn on "Local Recording". The camera will automatically begin recording video.
4.Select "Recording Mode", and "Event Recording". The camera will now automatically
record video when motion is detected.
5.Select "Recording Mode", and "Non-Stop". The camera will continue to record video.
If you want to watch motion detection videos you will need to use either an Micro SD
card or a cloud service, if you are already using one of these, follow these steps to
check for motion detection videos：
Q2: How do I record after inserting the Micro SD card?
Q3: How can I view motion detection videos instead of
screenshots?
1. Please open your app and click on Home;
2. Select your camera and go to the camera live video page;
3. Click on “Message” in the left bottom corner;
4. Click on “All”;
5. Click on the “View” button to view the recording video.
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