1. Please ensure that the Wi-Fi password has not been changed, and verify that the router is functioning
correctly. Remember, the doorbell requires a stable internet connection to upload video messages.
2. If the internet connection is fine, investigate the Settings related to motion detection for any potential
configuration issues.
Q4: The doorbell has sufficient power, so why does it fail to record a video when someone
passes by?
Notification and Video
A:
After changing the WiFi, the doorbell requires reconnection. To do this, follow these steps:
1. Remove the doorbell from the door.
2. Click the "+" symbol on the upper right corner of the Mi Home app.
3. Scan the QR code on the doorbell's body.
4. Follow the prompts on your mobile phone to add the device again.
Q5: Does the doorbell fail to record new video messages after changing the W-iFi?
A:
1. The video may not have been uploaded due to network connection issues, please check your network
connection and try again.
2. When the doorbell has a poor network connection, a Wi-Fi booster can be used to enhance the network
signal strength.
3. When videos have been deleted from the list, you are unable to watch them.
Q2: Why are push notifications received, but corresponding videos are not appearing in the list?
A:
Check whether both the doorbell and the receiver are turned on, and paired successfully. If so, place
the receiver closer to the doorbell and try again.
The doorbell and the receiver communicate via RF 433 MHz, and the transmission distance is affected
by obstacles in between them.
Q3: What should I do if the receiver (chime) does not ring when the doorbell is pressed?
A:
Before removing the doorbell for charging, make sure to follow these steps:
1. Turn off the forced disassembly alarm in the app.
2. When the doorbell is fully charged, turn on the forced disassembly alarm again.
To charge the doorbell, proceed with the following instructions:
1. Insert the bayonet into the pinhole located on the top of the doorbell.
2. Push the doorbell upwards to detach it from the base.
3. Connect the USB cable to the charging port located under the doorbell. The charging process takes
approximately 3 hours to complete.
4. Once fully charged, reattach the doorbell securely onto the installation base in the correct direction.
Q1: How to charge the doorbell?
Power
A:
1. Ensure that the charging time of the doorbell reaches more than 3 hours;
2. If there are many people passing by the door and many meaningless videos are captured, you can
modify the settings in Motion detection settings, such as setting the detection distance to Near.
Q2: What if the doorbell consumes electricity very quickly?
A:
1. The doorbell is powered by lithium batteries. Notifications are sent to the Mi Home or Xiaomi Home app
when batteries are low or nearly depleted.
2. Wi-Fi connection is required for proper functionality. If the router is turned off, there are network issues,
or the router's name/password has been changed, the doorbell may not work properly.
3. When someone rings the doorbell, a video will be recorded and sent to your phone. Motion detection is
also enabled by default, recording and sending videos when movement is detected in the surveilled area.
Q1: How does the doorbell work?
Working Principle
A:
If you have any other questions, please do not hesitate to reach out to our
We are here to provide you with the necessary assistance.
