Master FX MYSTIC 2 User manual

USER MANUAL
V1

Thank you for choosing Master FX, we are excited to have you aboard. Designing and manufacturing special
eects equipment isnt our job; its our passion. We love what we do and take pride in our products, services,
and the impactful moments they help create. We hope you enjoy your Mystic 2 as much as we enjoyed
bringing it to life.
Dimensions and Overview....................................................Page 2
Safety Information.................................................................Page 3
Operation...............................................................................Page 3
Settings..................................................................................Page 4
DMX........................................................................................Page 4
Timer Operation....................................................................Page 5
Screen Settings......................................................................Page 5
Functions...............................................................................Page 5
Edit Greeting..........................................................................Page 5
Shut Down Procedure...........................................................Page 6
Maintenance..........................................................................Page 7
Diagnostics and Troubleshooting.........................................Page 8
Warrranty Information..........................................................Page 9
INDEXINDEX
PACKING LISTPACKING LIST
□ Mystic 2 Advanced Haze Generator
□ PowerCon True1 Cable
□ 5L or 10L Fluid Container
□ Diverter
□ Mystic Series Maintenance Kit
□ Warranty Registration Card
Upon receiving your Mystic 2, open the package and carefully remove contents to verify all
components are accounted for, and have been shipped and handled with care. If any parts are
damaged or missing please notify us. The packing list includes, but is not limited to:
WELCOME TOWELCOME TO

Nebulous
100% Output = 5L in 6.4 hrs (0.2GPH)
75% Output = 5L in 8.33 hrs (0.16GPH)
50% Output = 5L in 11.9 hrs (0.11 GPH)
25% Output = 5L in 20.8 hrs or (0.063GPH)
Fluid Consuption Rates (GPH = gallons per hour)
Obscure
100% Output = 5L in 5.5hrs (0.23GPH)
75% Output = 5L in 6.9hrs (0.19GPH)
50% Output = 5L in 10.4hrs (0.12GPH)
25% Output = 5L in 16.6hrs (0.079GPH)
▶ 1600W / 120V / 13.5 Amps
▶ Integrated Voltage Detection
▶ Touchscreen / Intuitive OS
▶ Intelligent Sleep Mode
▶ 10 Year Warranty
▶ RDM Functionality
▶ Standby Mode
▶ 50 Second Warm-Up
▶ Mystic 2 - 30lbs
▶ Mystic 2 Tour - 65lbs
▶ 5-pin Neutrik DMX
▶ Haze Color: Pure White
▶ Tank Capacity: 5L (10L for Mystic 2 Tour Pack)
▶ Supported Protocols: DMX512, RDM
▶ Control: DMX, RDM, Manually
▶ Compatible Fluids: Nebulous (thin density), Obscure (thick density)
DIMENSIONS + SPECIFICATIONSDIMENSIONS + SPECIFICATIONS
MYSTIC 2 TOUR PACKAGE
1

Please read the following information very carefully before operating your haze machine. This article
contains important details regarding set up, usage, and maintenance. Failure to abide by all warning
labels and instructions may result in personal harm, machine malfunction, and a void in warranty.
Prior to connecting power to your Mystic 2, verify the machine’s operating voltage matches your
provided voltage. Always connect to a grounded circuit to avoid the risk of electrocution.
Operate only in a well ventilated area and never leave unit unattended. Haze may set o fire
alarms if not properly ventilated. Please allow at least 6 inches of space around unit to avoid
overheating. Do not continue to haze if visibility is reduced to 2 .
This product is for indoor use only, to prevent risk of fire or shock, do not expose this product to
rain, moisture, and flammables.
Only use Master FX Obscure or Nebulous Haze Fluids. Use of any other fluids will result in a voided
warranty. Always use caution when pouring fluid and avoid any contact with hands and eyes.
If contact occurs rinse thoroughly. If you experience irritation seek medical advice. Refer to the
Nebulous and Obscure SDS for proper handling.
If your machine is not working properly, promptly stop use and contact Master FX. Repair and
service is to be done only by authorized technicians. Failure to comply will result in a voided
warranty.
Proper air flow is essential for your machine’s performance. If you are incorporating your Mystic
2 into a permanent install, consult with a Master FX atmospheric specialist prior to installing.
Improper venilation can cause damage to your Mystic 2 and result in a void of warranty. Only
use approved road cases, use of custom made cases with improper venilation will also void your
warranty.
Once the machine is properly powered and operating, beware of hot surface. Do not set items on
top of the machine and avoid contact with output nozzle. Always disconnect power when not in
use.
Persons with asthma or allergic sensitivity may experience irritation, discomfort, or other allergic
symptoms when exposed to artificially produced haze. Please allow suicent air circulation
around machine at all times. Only use approved Master FX fluids.
SAFETYSAFETY
2

MENU: Access Settings
BACK: Return to Previous Screen
POWER: Initiate Shut Down Sequence
HAZE: Initiate Haze Operation
STOP: End Haze Operation
CANCEL: Abandon Current Operation
CONTROLS
GETTING STARTED
Once you’ve unboxed your Mystic 2, connect the power cable into your
machines listed power source. A greeting sound will play, the screen will read
“Welcome to Mystic 2”, and the heat up process will begin.
Your heat up progress is visible in the top le status bar. Please allow up to 50
seconds for the heat up process to complete. The menu is accessible at this
time.
Your Mystic 2 will notify you as soon as it is ready to haze. To begin hazing,
ensure the fluid tank is full and properly connected to the fluid input, then
press in the bottom right corner. To stop hazing, press
HAZING
Your Mystic 2 is equipped with the unique ability to switch between 2 fluids
to achieve a variety of eects. Prior to hazing it is important to “select your
fluid” to ensure the heater is vaporizing your haze at the optimal temperature.
Simply use the switch on the haze screen to designate your fluid.
OPERATIONOPERATION
3

The Mystic 2 is equipped with 2 customizable presets, “Light Haze”, and “Haze
for Daze”. You may also operate the Mystic via manual mode. To customize
the presets, tap twice on the one you would like to adjust, and set the desired
parameters. To ensure your presets are saved, turn on “Save Last Setting”
(see “Functions”, page 5).
To adjust the haze output and fan speed, tap the
arrows highlighted in the pictures. You may adjust
each parameter from 1-100%.
You may also adjust the haze output and fan speed
with a keypad. Open the keypad by pressing “HAZE”
(highlighted) or “FAN”, enter the desired parameters,
and press save to confirm.
NAVIGATING THE MENU
To access the menu, press . Here you will be able to assign your DMX
channel, adjust timer settings, adjust screen settings, enable or disable
functions, and customize the homescreen greeting.
DMX
The Mystic 2 is equipped with DMX operation and utilizes three channels. To
assign the DMX Channel, open the menu and select “DMX ADDRESS”. Using the
keypad, enter your desired DMX channel and press save. Your DMX channel is
always visible in the top right corner of the screen.
CHANNEL OPERATION VALUE
1
2
3
3
HAZE OUTPUT 6-255
FAN SPEED
POWER ON
POWER OFF
6-255
6-127
128-255
MANUAL HAZING
OPERATIONOPERATION
4

USING THE TIMER
To access the timer settings, open
the menu and select “SET TIMER”.
Using the diagram to the le,
set your desired parameters and
press to begin. To cancel the
timer operation press .
SCREEN BRIGHTNESS: Adjust the brightness of the display. Choose between
low, medium, and high.
SCREEN DIM DELAY: Adjust the amount of time the display is illuminated
before going to sleep.
SCREEN SETTINGS
FLUID SENSOR: Detects when your Mystic 2 runs out of fluid and turns o
the internal pumps to prevent them from running dry and causing damage.
We recommend keeping this setting on for all applications except permanent
installations.
SAVE LAST SETTING: Saves all of your system settings for your next start up.
CLEANING NOTIFICATION: Reminds you when it is time to clean your Mystic 2.
FUNCTIONS
OPERATIONOPERATION
To customize the homescreen greeting, access the
menu and select “EDIT GREETING”. Using the
diagram to the le, enter your desired greeting and
press save to confirm. Your greeting will appear on
the homescreen (example below).
EDIT GREETING
5

OPERATIONOPERATION
It is important to properly shut down your Mystic 2 aer each use to ensure there is no residue remaining
in the heater. Following this procedure on a regular basis is imperative to maintaining your machine’s
performance and extending longevity. There are 3 simple ways to power down your Mystic 2.
1. Press the power button to
initiate the shut down sequence.
Use the switch to confirm.
2. From your DMX Controller,
assign channel 3 to a value
over 128.
3. Dissconnect the DMX cable
from the machine
IMPORTANT! SHUT DOWN PROCEDURE
6

a. Remove the fluid hose attached to the heater.
b. Connect a short hose to the syringe and fill the syringe to 30ml
with Mystic Maintenance Fluid. Connect the syringe hose to the
heater.
CAUTION: Make sure the machine has been o for more than 1
hour to avoid high temperatures and potential injury.
Place a paper towel in the output opening to collect any potential
residue and power on your Mystic 2. Once the heat up process is
complete, leave the machine idle.
IMPORANT: Only clean your heater in a well ventilated area!
DO NOT clean your Mystic 2 heater in confined spaces.
Slowly press the syringe until you’ve reach the 15ml mark. Residue
will begin to build to build up on the towel (pic 7). Once the Mystic 2
has reheated, slowly press the syringe to push the remainder of the
cleaner through the heater.
NOTE: Repeat steps 3 and 4 as needed until the output runs clear.
STEP 2: DISCONNECT FLUID HOSE
STEP 3: PREPARE TO CLEAN HEATER
STEP 4: CLEAN HEATER
Remove the syringe from the heater and replace with the fluid hose
removed in step 2 Secure with a zip tie. Reinstall the fluid cage side
panel and replace the fluid container.
Run your Mystic 2 at 100% Fan and Haze output to ensure the fluid
hoses was installed correctly and there is no is remaining residue.
STEP 5: REASSEMBLY STEP 6: HAZE
MAINTENANCEMAINTENANCE
While the Mystic 2 is powered o (pic 1), disconnect the fluid
container and remove the side and top panel. Do not discconnect
the screen, gently lay the top panel on the machine.
TOOLS REQUIRED:
□ Mystic Mainenance Fluid □ Syringe □ Tubing □ T15 Torx Driver □ Paper Towel □ Ziptie
STEP 1: REMOVE SIDE PANEL
7
To keep your Mystic 2 running in tip top shape, ensure your cleaning notification (1) is set to “ON” (See “Functions,
page 5). If you are unable to clean your Mystic 2 when prompted, press “OK” and a reminder will pop up on the
homepage (2). One the Mystic 2 has been properly cleaned, open the prompt and press and hold “reset” for 5
seconds. Maintaining your Mystic 2 is critical for consistent performance and durability. Aer 100 hours of operation
it is recommended to clean the heater to avoid potential residue build up and overheat errors. This process is also
reccomended if your Mystic 2 has not been shut down properly on a consistent basis. Using the maintenance kit
included in your order, follow the directions below. It is important to follow this procedure in well ventilated areas
only. Read Mystic Maintenance Fluid SDS.
1 2

Incorrect Power!
Notifies you of incorrect power. Verify your machines voltage matches the supplied power
source.
Overheat Error!
This can occur if you have not been shutting down your Mystic 2 properly. To resolve this
error, we recommend performing the maintenance procedure on page 7. If the overheat
prompt continues aer cleaning your heater please contact our service department.
Uh Oh, Empty Fluid Tank!
The fluid sensor has detected an empty fluid reservoir. Ensure the fluid tank is filled with
Nebulous or Obscure haze fluid, verify all fluid connections are properly engaged, and
check your fluid hose for kinks or slits. Press enter to begin hazing again.
Fan Error!
Potential Causes: Check for obstructions or excessive dust build up on the fan filter.
Potential Fixes: remove the fan filter and clean obstructions.
If error persists, please contact our service department.
Heater Error!
Potential Causes: Utilizing the incorrect fluid or not consistently running the shutdown
cycle (see page 4).
Potential Fixes: Run maintenance cleaning cycle detailed on page 5.
Pump Error!
Your Mystic 2 will most likely will neeed a new pump, please contact service.
Your Mystic 2 is equipped with on board diagnostics to help identify the source of a error.
Please read the details of each prompt below to determine next steps.
DIAGNOSTICS & TROUBLESHOOTINGDIAGNOSTICS & TROUBLESHOOTING
MAINTENANCEMAINTENANCE
Do not attempt to service your Mystic 2 without authorization from a certified Master FX service technician as this will void
your warranty. If your machine requires service please contact us and we will set up an RMA for you. For more information
on the warranty terms please see the next page.
877-578-6577 [e-mail]
CONTACTING SERVICECONTACTING SERVICE
8
Now that your heater is cleaned, it is a great time to clean out your fan filter.
a. Remove the fan side panel to access the fan filter.
b. Remove dust particles using a vaccuum or compressed air.
c. Rinse filter under warm water and ring dry.
d. Once fully dry, reinstall fan filter and secure side panel.
STEP 7: CLEAN FAN FILTER

*Please Visit MasterFX.com/Warranty to Register your Mystic 2
The warranty is valid to the original purchaser only and covers all internal components and required labor for the first
10 years from date of purchase. Master FX and approved dealers will still perform repairs and regular maintenance
outside of the 10 year warranty at the owner’s expense. The timeline of repair is at the discresion of Master FX and
approved dealers. All repairs must have an RA (Return Authorization) number clearly noted on the box prior to
returning for service, any packages without an RA will not be accepted. To schedule repairs and receive a RA, please
email [e-mail] or call 877.578.6577. The customer is responsible for any shipping cost that may incur.
Insignificant deviations of the regular production quality does not guarantee repair or replacement rights. Moreover,
the warranty does not cover faults or defects caused by misuse or negligence; e.g. improper ventilation, dropping
machine, exposure to moisture, etc. The use of any fluids other than Master FX Obscure or Nebulous Haze Fluids is
strictly prohibited, failure to comply will void warranty. Moreover, tampering with the internals and modifications will
also void warranty. All service is to be done by Master FX authorized technicians only. Master FX is not liable for repair
delays due to fire, strikes, or causes beyond our control.
How to Get Service
To inquire about repairs, email [e-mail] or call 877.578.6577
Master FX reserves the right to alter the following terms and conditions if contingencies develop which were not apparent at the time of sale.
WARRANTY INFORMATIONWARRANTY INFORMATION
9