Matrix AutoAttendant User guide

AUTOATTENDANT
System Manual
Magyarországon a Matrix Telecom Ltd. képviselete,
Matrix termékek importőre, kizárólagos forgalmazója:
1095 Budapest, Mester u. 34.
Telefon: *218-5542, 215-9771, 215-7550, 216-7017, 216-7018
Fax: [phone] Mobil: 30 940-1970, 20 949-2688
E-mail: [email protected] Web: www.delton.hu
Magyarországon a Matrix Telecom Ltd. képviselete,
Matrix termékek importőre, kizárólagos forgalmazója:
1095 Budapest, Mester u. 34.
Telefon: *218-5542, 215-9771, 215-7550, 216-7017, 216-7018
Fax: [phone] Mobil: 30 940-1970, 20 949-2688
E-mail: [email protected] Web: www.delton.hu

Documentation Information
This is a general documentation and it covers many models with different specifications. A particular product may
not support all the features and facilities described in the documentation.
Matrix Telecom reserves the right to revise information in this publication for any reason without prior notice.
Information in this documentation may change from time to time. Matrix Telecom makes no warranties with
respect to this documentation and disclaims any implied warranties. While every precaution has been taken in
preparation of this system manual, Matrix Telecom assumes no responsibility for errors or omissions. Neither is
any liability assumed for damages resulting from the use of the information contained herein.
Matrix Telecom reserves the right without prior notice to make changes in design or components of the
equipment as engineering and manufacturing may warrant.
Neither Matrix Telecom nor its affiliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs or expenses incurred by purchaser or third parties as a result of: accident, misuse or
abuse of this product or unauthorized modifications, repairs or alterations to this product or failure to strictly
comply with Matrix Telecom’s operating and maintenance instructions.
All rights reserved. No part of this system manual may be copied or reproduced in any form or by any means
without the prior written consent of Matrix Telecom.

Contents
Section 1: Introduction .................................................................................................................................5
Welcome ............................................................................................................................................................................ 7
Packing List ........................................................................................................................................................................ 8
Warranty Statement............................................................................................................................................................ 9
Introducing the System..................................................................................................................................................... 11
Configuring the System .................................................................................................................................................... 13
Protecting the System ...................................................................................................................................................... 14
Installing the System ........................................................................................................................................................ 15
Getting Started ................................................................................................................................................................. 17
Section 2: Features and Facilities ..............................................................................................................19
Call Transfer Types........................................................................................................................................................... 21
Communication Port ......................................................................................................................................................... 30
Configuration Reports ...................................................................................................................................................... 32
Default Configuration........................................................................................................................................................ 33
Dial by Extension Number................................................................................................................................................ 34
Dial by Name.................................................................................................................................................................... 36
Extension Parameters ...................................................................................................................................................... 39
Extension Status............................................................................................................................................................... 43
Fax Homing ...................................................................................................................................................................... 46
Graph and Nodes ............................................................................................................................................................. 48
Greetings.......................................................................................................................................................................... 63
Initial Node ....................................................................................................................................................................... 64
Interfacing the AutoAttendant with a PBX ........................................................................................................................ 66
Operation of AutoAttendant .............................................................................................................................................. 73
Operator ........................................................................................................................................................................... 74
Port Parameters ............................................................................................................................................................... 75
Programming the System ................................................................................................................................................. 76
Prompts and Responses .................................................................................................................................................. 79
Recording Prompts and Responses................................................................................................................................. 81
Restart the AutoAttendant ................................................................................................................................................ 83
System Parameters .......................................................................................................................................................... 84
System Security (Passwords) .......................................................................................................................................... 88
System Timers.................................................................................................................................................................. 89
Time Table........................................................................................................................................................................ 91
User Password ................................................................................................................................................................. 94
Section 3: Appendices ................................................................................................................................95
Appendix A: Technical Specifications ............................................................................................................................... 97
Appendix B : Troubleshooting .......................................................................................................................................... 98
Appendix C : Programming Commands ........................................................................................................................... 99
Glossary ........................................................................................................................................................................ 101
Index .............................................................................................................................................................................. 102
Notes ............................................................................................................................................................................. 105
Programming Register................................................................................................................................................. 107

Section 1: Introduction

Matrix
7
AutoAttendant V2 System Manual
Welcome
Thanks for purchasing a Matrix product.
We want you to get the maximum performance from our product. If you run into technical difficulties, we are here
to help. But please consult this manual first.
If you still can’t find the answer, gather all the information or questions that apply to your problem and with the
product close to you, call your dealer. Matrix dealers are trained and ready to give you the support you need to
get the most from your Matrix product. In fact, most problems reported are minor and can be easily solved over
the phone.
In addition, technical consultation is available from Matrix engineers every business day. We are always ready to
give advice on application requirements or specific information on installation and operation of our products.
The system manual is divided in following sections:
Section 1: Introduction
Section 2: Features and Facilities
Section 3: Appendices
We suggest the first time users to read this system manual in the following sequence:
• Section 1
• Section 2 (in the given below hierarchy)
•Interfacing the AutoAttendant with a PBX 66
•Operation of AutoAttendant 73
•Programming the System 76
•Extension Parameters 39
•Dial by Extension Number 34
•Dial by Name 36
•Greetings 63
•Initial Node 64
•Graph and Nodes 48
•Extension Status 43
•System Security(Passwords) 88
The user can use the pages named ‘Notes’ for making note of customer’s requirements and
‘Programming Register’ for registering the programming changes datewise. These could be used for
future reference.

Matrix
8AutoAttendant V2 System Manual
Packing List
The ideal sales package for AutoAttendant is as mentioned below:
Sr. No. Accessories Qty.
1 EPABX AutoAttendant 1
2 AutoAttendant System Manual 1
3 Fuse 2.5 A 1
4 Fuse 3.15 A 1
5 Battery Cable 1
6ScrewGrip 2
7 Screw M 7/30 2
8 Warranty Card Set 1
9 Support Card 1
10 Telephone Message Pad 1
11 Mounting Template 1
12 AutoAttendant CD (System
Manual and Voice Messa
g
es 1
• Please make sure that these components are present.
• In case of short supply or damage detection, contact the source from where you have purchased the system.
=X=X=

Matrix
9
AutoAttendant V2 System Manual
Warranty Statement
Matrix warrants to its consumer purchaser any of its products to be free of defects in material, workmanship and
performance for a period of 15 months from date of manufacturing or 12 months from the date of installation
which ever is earlier.
During this warranty period, Matrix will at its option, repair or replace the product at no additional charge if the
product is found to have manufacturing defect. Any replacement product or part/s may be furnished on an
exchange basis, which shall be new or like-new, provided that it has functionality at least equal to that of the
product, being replaced. All replacement parts and products will be the property of Matrix. Parts repaired or
replaced will be under warranty throughout the remainder of the original warranty period only.
This limited warranty does not apply to:
1. Products that have been subjected to abuse, accident, natural disaster, misuse, modification, tampering,
faulty installation, lack of reasonable care, repair or service in any way that is not contemplated in the
documentation for the product, or if the model or serial number has been altered, tampered with, defaced or
removed.
2. Products which have been damaged by lightning storms, water or power surges or which have been
neglected, altered, used for a purpose other than the one for which they were manufactured, repaired by
customer or any party without Matrix’s written authorization or used in any manner inconsistent with Matrix’s
instructions.
3. Products received improperly packed or physically damaged.
4. Products damaged due to operation of product outside the products’ specifications or use without designated
protections.
Warranty valid only if:
• Primary protection on all the ports provided
• Mains supply is within limit and protected
• Environment conditions are maintained as per the product specifications
Warranty Card:
• When the product is installed, please return the warranty card with:
• Date, signature and stamp of the customer
• Date, signature and stamp of the channel partner
• Matrix assumes that the customer agrees with the warranty terms even when the warranty card is not signed
and returned as suggested.
The Purchaser shall have to bear shipping charges for sending product to Matrix for testing/rectification. The
product shall be shipped to the Purchaser at no-charge if the material is found to be under warranty. The
Purchaser shall have to either insure the product or assume liability for loss or damage during transit.
Matrix reserves the right to waive off or make any changes in its warranty policy without giving any notice.
If Matrix is unable to repair or replace, as applicable, a defective product which is covered by Matrix warranty,
Matrix shall, within a reasonable time after being notified of the defect, refund the purchase price of the product
provided the consumer/purchaser returns the product to Matrix.
In no event will Matrix be liable for any damages including lost profits, lost business, lost savings, downtime or
delay, labor, repair or material cost, injury to person, property or other incidental or consequential damages
arising out of use of or inability to use such product, even if Matrix has been advised of the possibility of such
damages or losses, or for any claim by any other party.

Matrix
10 AutoAttendant V2 System Manual
Except for the obligations specifically set forth in this Warranty Policy Statement, in no event shall Matrix be liable
for any direct, indirect, special, incidental or consequential damages whether based on contract or any other legal
theory and where advised of the possibility of such damages.
Neither Matrix nor any of its distributors, dealers or sub-dealers makes any other warranty of any kind, whether
expressed or implied, with respect to Matrix products. Matrix and its distributors, dealers or sub-dealers
specifically disclaim the implied warranties of merchantability and fitness for a particular purpose.
This warranty is not transferable and applies only to the original consumer purchaser of the Product. Warranty
shall be void if the warranty card is not completed and registered with Matrix within 30 days of installation.
All legal course of action subjected to Vadodara (Gujarat, India) Jurisdiction only.