Matrix SDV4 User manual

Warning Do not operate this appliance before reading and understanding
these instructions. Always keep the instructions attached to the appliance
or readily available at the appliance storage site.
Version: 01190045
USER MANUAL
Original Instructions for Model:
SDV4
Professional Steam, Detergent &
Vacuum Cleaning Machine

Please recycle all packaging material. Do not throw away into
household waste
Safety Instructions
Please read and comply with these safety instructions prior to using the machine. Retain this document
for future reference. These instructions are also available on our website
www.matrixcleaningsystems.co.uk
Warnings and information plates on the machine provide directions for safe operation.
Apart from the instructions provided please observe any legislation for prevention of accidents in the
country/place of use.
Symbols used throughout the safety instructions and on the machine
Operation Warnings:
•Only to be used by persons trained in its correct operation and in a safe manner and should never
be left unattended. Children should be supervised to ensure they do not play with the machine.
•The machine should not be used by children or persons with reduced physical, sensory or mental
capabilities or lack of experience or knowledge.
•This machine is intended for use in a commercial cleaning environment. If you do not follow the
instructions contained in this manual, situations may arise which may be dangerous or harmful to
the machine or the person operating the machine. Read this manual carefully so that you know
when such situations can arise.
•Report any problems or damage to the machine immediately to the supplier or a Matrix approved
supplier for this product. Do not operate the machine until the problem or damage has been
resolved.
Danger -Immediate danger that can lead to severe injuries or death
Warning -Possibly dangerous situation that could lead to severe injuries or death
Caution -Danger that can lead to minor injuries or damage
- Do not touch surface may be hot
- Do not point or spray toward people, animals or any electrical
appliances
2

Safety Instructions
Intended Use
-The machine is manufactured and designed to generate steam and vacuuming any spilled liquids
and solids which may be experienced whilst using the machine.
-Wear safety shoes and gloves and any other PPE as specified by local regulations.
-It is not intended to pick up any hazardous/flammable dust or liquid.
-The appliance is suitable for commercial use e.g. in hotels, schools, hospitals, factories, shops,
offices and hire shops.
-Any other use is considered as improper use. Matrix Cleaning Systems Ltd accepts no liability for
any damage resulting from such use. The risk is solely borne by the user.
-Proper use also includes correct operation, service and repair specified by Matrix.
Transport and Storage
-Before transporting make sure all the lids are on and fully tightened or locked in place.
-Only transport and use in an upright position, do not tilt or lie on its side.
-Protect the unit from rain and frost. Do not store outside or use in the rain.
-The voltage specified on the type plate must correspond to the voltage of the electrical source.
-It is recommended that the machine is connected via a residual current circuit breaker with
overprotection switch (max 30mA for 30ms).
-Please use the mains cable provided by the manufacturer and check for damage regularly. If the
cord becomes damaged please contact your Matrix distributor for replacement (using part code:
11RM00061 for UK plug and 11RM00062 for EU Plug) prior to using the machine again.
-Inadequate extension cords can be dangerous. If an extension cord is used, it should be suitable
for outdoor use and the connection has to be kept dry and off the ground by at least 60mm.
-Turn off and remove the plug from the power source when replacing parts or cleaning the
machine.
Appliance Socket
-The appliance socket is only designed for the purposes defined in the operating instructions. The
connection of different appliances can result in damage.
-Prior to plugging in the hose, switch off the machine and only use the hoses as specified by the
manufacturer.
-The machine has a pressure release valve built into the unit which will open if the machine
pressure ever gets too high. This will release from the bottom of the machine, if this happens
please contact your supplier or Matrix for repair or information
-If liquid or foam escapes from the machine, switch off immediately and contact the distributor or
Matrix direct.
Danger
Danger
Caution
3

Table of Contents
Symbols used throughout the safety instructions and on the machine.……………
Operation warnings………………………………………………………………………
Intended use………………………………………………………………………………
Transport and storage….………………………………………………………………..
Appliance socket……..…………………………………………………………………..
Setting up the machine………………………..…………………………………………
Cold water tank empty……………………………………………….…………………..
Detergent bottle empty…………………………………………………………………..
Collection tank full…………………..……………………………………………………
Storing the hose after use……………………………………………………………….
Do & Don’t…………………………………………………………………………..
Daily maintenance………………………………………………………………………..
Weekly maintenance…………………………………………………………………….
Service & Guarantee…………...………………………………………………………..
Technical Information……………………………………..……………………………..
Troubleshooting…………………………………………………………………………..
.
References and useful links……………………...……………………………………..
EOS – Education of Steam……………………………………………………………...
Serial number label and purchase details……………………………………………..
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3
3
3
5
6
6
6
6
6
7
7
7
8
8
& 9
9
&10
10
11
4
Operating Procedures
During Use
Safety Precautions
Maintenance
Service and Guarantee
Technical
Troubleshooting
References and Useful Links
E-Learning
Safety Instructions
Serial Number

Operating Procedures
1. Fill the cold water tank with clean cold water only.
Anything other than clean cold water used in the water tank will void the
manufacturer’s warranty.
2. Fill the detergent tank with Matrix approved detergent.
Unapproved detergent may be harmful or dangerous to the machine or the operator
using the machine. This may cause irreparable damage to seals and will void the
manufacturer’s warranty. Any detergent used must be non-caustic and safe to use
with steam. Please contact the manufacturer of the detergent if there is any
uncertainty.
3. Connect the Vacuum Hose to the front of the machine ensuring it locks into position. To
release the vacuum hose from the socket slide the red button upwards at the same time as
pulling the hose out.
If the Hose becomes damaged the complete hose must be replaced. Do not attempt
this task yourself, contact a Matrix approved supplier for replacement.
4. Connect the Steam Hose to the front of the machine ensuring it is pushed in all the way and
the pin on the flap locks into the hole on the hose.
Grease “O” rings on steam pin before connecting.
To release the steam hose, lift the flap and pull.
5. Plug the power cable into a 240 Volt supply.
Inspect the electric cable before every use. If the cable becomes damaged at any time
the complete cable must be replaced by a Matrix approved distributor.
Never touch the power cable or plug with wet hands
Always unplug the machine when
-The machine is not in use
-Cleaning the machine
-Any maintenance work is being carried out
6. Switch the On/Off switch to the ON position. The Heater On light LED will illuminate.
7. Allow approximately 5 minutes for the boiler to heat the water
8. When the Steam Ready LED illuminates the machine is ready to be used.
9. The handle controls are now active.
•The red trigger on the hose handle will release steam when pressed.
•The red button on the side of the handle will lock the steam trigger in the off position.
Whenever the machine is not in use this must be locked in the off position
•Pressing the left hand switch on top of the handle will activate the vacuum.
•Pressing the right hand momentary switch located on the top of the handle will
activate the detergent pump. Hold the switch as long as you need to dispense the
detergent. Releasing the switch will stop the detergent supply.
10. The steam output can be adjusted by the steam control knob
11. Choose and fit the required accessory to the hose handle. Lock the accessory in place by
turning the accessory locking clip. For more information on various cleaning tasks and tools
to use please visit our website www.matrixcleaningsystems.co.uk.
When changing accessories during use please note these will be hot!!
5

During Use
Cold Water Tank Empty
1. Refill the cold water tank when the refill cold water LED is illuminated. A buzzer will sound and the
steam will no longer come out of the nozzle when the steam switch on the handle is pressed.
2. Always empty the collection tank each time the cold-water tank is refilled.
3. The pumps will not work when the cold-water tank is empty.
4. Once the cold water refill LED is illuminated the boiler heater will remain on for 30 minutes. If the
cold-water tank is not refilled within 30 minutes and the machine is left powered on the boiler heater
will switch off.
Detergent Tank Empty
1. If the detergent does not come out of the nozzle when the detergent switch on the handle is
pressed, refill the detergent tank.
Collection Tank Full
1. Always empty the collection tank each time the cold-water tank is refilled
2. The pitch of the motor noise changes and there is no suction at the nozzle
3. Switch off the machine, empty the collection tank and rinse clean
Storing the Hose after Use
1. On completion remove the hose from the front of the machine and store in basket/bag provided,
once cooled.
Safety Precautions
This machine is to be used by trained operatives only
DO
•Check the cable and plug are safe and intact before plugging the machine in.
•Place cleaning in progress signs where necessary
•Point the steam nozzle away from your body during use
•Empty and clean machine after each use
DON’T
•Use the machine near people, children or animals
•Point steam at electrical apparatus
•Use the machine to clean the machine down
•Do not use on Velvet, satin or leather
•Leave the machine unattended
Warning
6

Maintenance
Daily Maintenance
To be carried out every day or every 8 hours of operation.
1. Grease “O” rings on the steam pin in the steam hose.
2. Wash the hose by sucking one or two litres of water from a basin into the collection tank.
3. Empty the collection tank, rinse and wipe down.
4. Remove the foam filter, wash in water and re fit.
•Take care not to damage the filter mesh. If it becomes torn do not use the machine
and replace damaged parts immediately.
5. Rinse detergent bottle with clean water.
6. Wipe down the body of the machine with a clean damp cloth
7. Always wash the accessories in hot soapy water
DO NOT IMMERSE THE MACHINE OR HOSE IN WATER
8. Wrap the power cable around the handle before storage.
Weekly Maintenance
To be carried out every week or every 50 hours of operation.
As for daily maintenance plus the following:
1. Inspect the power cable for any signs of damage. If damaged do not repair, contact the
supplier of this product. Do not use until repaired.
2. Inspect the hose assembly for any signs of damage. If damaged do not repair, contact the
supplier of this product. Do not use until repaired.
3. Inspect castors to ensure all securing bolts are fully tightened.
Service & Guarantee
Service
If you require a service or advice on using or maintaining your machine please contact your Matrix
approved distributor. If in doubt, please contact Matrix Cleaning Systems direct on [phone].
Guarantee
Matrix Cleaning Systems guarantees that if within 24 months from the date of purchase this appliance, or
any parts thereof, is proved to be defective by reason of faulty workmanship or materials. Please contact
the supplier you purchased from, and at their option repair or replace the same free of charge for labour
and materials, provided that:
•The appliance has been installed and used in accordance with our operating and servicing
instructions.
•If the appliance has been serviced, maintained, repaired, modified taken apart or tampered with
by any person not authorised by us, then we will not be liable under this guarantee for any fault
arising from their defective workmanship.
•We shall not be liable under this guarantee for any fault in the appliance arising from the use of
spare parts not supplied and recommended by us.
•Excluded from this guarantee are parts that need replacement due to normal wear and tear such
as hoses, nozzles and accessories.
Warning - Disconnect the machine from the mains before cleaning or carrying
out any maintenance work.
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Technical Information
Boiler
Wattage 2100 watts
Type Stainless Steel
Capacity 1.8 Litres
Continuous Fill Yes
Steam Pressure 4.5 Bar
Steam at source 165°C >
Vacuum
Type Integral
Motor 850 watts
Noise Level 67 dB(A)
Electrical
Voltage 240V ~ single phase
Low Voltage Controls 5V
Cord length 10m
Nominal input power 2950 watts
Hand-arm Vibration Level <2.5m/s
Trouble Shooting
Symptom
Possible Cause
Action Required
No Power
Faulty wall socket or not
connected
Check connection to wall socket and socket
switch. Try other wall socket
On/Off switch not illuminated
Press to the On position
Fuse Blown
Replace fuse with approved 13A fuse (UK
machines only)
Unknown
Call for service
No Steam
Steam Control turned down
fully clockwise
Turn the control half way
Steamer not ready
Wait for the “Steam Ready” light on the front
of the machine to illuminate
Clean water tank is low
(Beeping Sound & “Refill
Clean Water” light is
illuminated)
Pour CLEAN COLD WATER into the clean
water tank. The beeping will stop. Await for
the “Steam Ready” light to illuminate.
Unknown
Call for service
No Steam, Just
Water
Steamer not ready
Wait for the “Steam Ready” light to illuminate
Boiler at pressure and not
heating (temperature less than
110 ºC
Hold the steam switch on for approximately
one minute, even if just water is coming out.
This will result in the heater coming back on
Unknown
Call for service
Steam Leaking
from front socket
“O” Rings split
Change and re grease “O” Rings. To avoid
this happening ensure “O” rings are grease
before every use
“O” rings worn
Change and re grease “O” Rings. To avoid
this happening ensure “O” rings are grease
before every use
Capacities
Boiler 1.8 Litres
Cold Water Tank 2.5 Litres (easy fill)
Collection Tank 12 Litres
Detergent Tank 2.5 Litres (easy fill)
Dimensions
Height 65cm
Height with handle & basket 88cm
Depth 50cm
Depth with handle & basket 70cm
Width 45cm
Net Weight 30kg
Package height 72cm
Package depth 81cm
Package width 53cm
Package gross weight 37 kg
8

Symptom
Possible Cause
Action Required
Vacuum power low
High pitch motor noise
Switch the machine off and empty the
collection tank. Refill the collection tank with
clean water to the mark and recommence
work
Unknown
Call for service
No detergent
Solution tank empty
Pour cleaning solution diluted in accordance
with the manufacturer’s instructions into the
solution tank.
Unknown
Call for service
CLD on display
Machine frozen or ambient
temperature is below 3 ºC
Place machine in a warmer environment for
an hour and then turn on the machine again.
If the problem persist call for service
Pft on display
Boiler/pump fault
Call for service
References and Useful Links
EOS Setting Up Videos
•YouTube: https://youtu.be/g_nOMGfXUVU
•Matrix Website: http://www.matrixcleaningsystems.co.uk/sdv4/ (Click SET UP
VIDEO tab)
Data Sheets
Machine
•http://www.matrixcleaningsystems.co.uk/sdv4/ (Click DATA SHEET tab)
Grease
•http://www.matrixcleaningsystems.co.uk/wp-content/uploads/2017/03/GREASE-
DATA-SHEET.pdf
9

E.O.S – Education of Steam
Visit our E-Learning Zone on our website
Here you find Training Centres, Quick Start Guides, Get Started Videos, Steam Application Videos
and SOP’s – Steam Operating Procedures to get the most out of your steam cleaner.
http://www.matrixcleaningsystems.co.uk/training-area/
10
Chewing Gum Removal Detergent
•Concentrate: http://www.matrixcleaningsystems.co.uk/wp-
content/uploads/2017/03/CHEWING-GUM-REMOVER-CONCENTRATE-Rev-1-
080515-00000003.pdf
•Ready to Use: http://www.matrixcleaningsystems.co.uk/wp-
content/uploads/2017/03/CHEWING-GUM-REMOVER-RTU.pdf

Serial number label affixed below: Please record in the space below the listed
information for future reference:
Serial number as the label above: ……………………………………………………………………..
Date of purchase: ……………………………………………………………………………………………..
Purchased from: ………………………………………………………………………………………………
………………………………………………………………………………………………………………………….
………………………………………………..............................................................................
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Manufactured in the UK to the highest quality standard by:
Leyland Business Park,
Centurion Way, Farington
Leyland Preston PR25 3GR
Tel: [phone]
Fax: [phone]
E-mail: [email protected]