Matrix NAVAN CNX200 User guide

NAVAN CNX200
System Manual

NAVAN CNX200
Office-in-a-Box Solution for Small Businesses
System Manual

Documentation Disclaimer
Matrix ComSec reserves the right to make changes in the design or components of the product as engineering and
manufacturing may warrant. Specifications are subject to change without notice.
This is a general documentation for all models of the product. The product may not support all the features and
facilities described in the documentation.
Information in this documentation may change from time to time. Matrix ComSec reserves the right to revise
information in this publication for any reason without prior notice. Matrix ComSec makes no warranties with respect
to this documentation and disclaims any implied warranties. While every precaution has been taken in the
preparation of this system manual, Matrix ComSec assumes no responsibility for errors or omissions. Neither is any
liability assumed for damages resulting from the use of the information contained herein.
Neither Matrix ComSec nor its affiliates shall be liable to the purchaser of this product or third parties for damages,
losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or abuse of this
product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix
ComSec's operating and maintenance instructions.
Copyright
All rights reserved. No part of this system manual may be copied or reproduced in any form or by any means
without the prior written consent of Matrix ComSec.
Version 2
Release date: March 2, 2015

Table of Contents i
Contents
Introduction..................................................................................................................................................... 1
Welcome ............................................................................................................................................................. 1
About this System Manual .................................................................................................................................. 1
Know Your Matrix NAVAN .............................................................................................................................. 5
The Interfaces ..................................................................................................................................................... 7
Configurations of NAVAN .................................................................................................................................. 11
Hardware Overview ........................................................................................................................................... 15
Application of NAVAN ....................................................................................................................................... 18
Installing Matrix NAVAN ............................................................................................................................... 19
Before You Start ................................................................................................................................................ 19
Getting Started .................................................................................................................................................. 21
Protecting Yourself and NAVAN ....................................................................................................................... 22
Connecting to the CO Network ......................................................................................................................... 25
Connecting to the Mobile Network .................................................................................................................... 26
Connecting to the VoIP Network ....................................................................................................................... 28
Wireless LAN (WLAN) Connectivity .................................................................................................................. 31
Connecting Single Line Telephones ................................................................................................................. 32
Connecting SIP Extensions ............................................................................................................................... 33
Extended IP Phone/Mobile Client - Operation .................................................................................................. 66
Installing the Voice Mail System ....................................................................................................................... 96
Starting Up NAVAN ........................................................................................................................................... 97
Configuration Modes.................................................................................................................................... 99
Configuration Tools ......................................................................................................................................... 100
System Configuration using the Web-based GUI ........................................................................................... 101
System Configuration using Telephone .......................................................................................................... 109
Configuring NAVAN .................................................................................................................................... 113
Using the Wizard ............................................................................................................................................. 114
Using Selective Configuration ......................................................................................................................... 114
Configuring Matrix NAVAN for Data Applications ................................................................................... 119
Configuring Ethernet WAN Port ...................................................................................................................... 119
Configuring the Ethernet LAN Port .................................................................................................................. 131
Switch Settings ................................................................................................................................................ 137
Multi VLAN ...................................................................................................................................................... 139
Static Routing .................................................................................................................................................. 144

ii Table of Contents
Configuring Wireless LAN ......................................................................................................................... 149
Configuring VPN ......................................................................................................................................... 159
Configuring NAVAN for VPN ........................................................................................................................... 159
Setting up NAVAN for VPN Connection .......................................................................................................... 162
Creating VPN Clients on the remote sites using Windows OS ....................................................................... 164
IPSec ............................................................................................................................................................... 218
L2TP over IPSec ............................................................................................................................................. 235
SSL (Open VPN) ............................................................................................................................................. 244
PPTP ............................................................................................................................................................... 250
DNS Proxy ...................................................................................................................................................... 255
Configuring QoS Policy ............................................................................................................................. 259
Configuring Firewall and Security ............................................................................................................ 269
Security Settings ............................................................................................................................................. 269
Access Policy .................................................................................................................................................. 272
Port Forwarding ............................................................................................................................................... 277
Port Triggering ................................................................................................................................................ 280
Demilitarized Zone (DMZ) ............................................................................................................................... 284
Certificate Management ............................................................................................................................. 287
Configuring Matrix NAVAN for Voice Applications.................................................................................. 297
Selecting the Region ....................................................................................................................................... 297
Date and Time ................................................................................................................................................. 299
Call Progress Tones ........................................................................................................................................ 305
Emergency Numbers ...................................................................................................................................... 314
Holiday Table .................................................................................................................................................. 317
Configuring Extensions ............................................................................................................................. 321
Extensions and Feature Codes ....................................................................................................................... 321
SLT Extensions ............................................................................................................................................... 324
SIP Extensions ................................................................................................................................................ 347
Configuring Matrix SPARSH VP248 - Extended IP Phone as SIP Extension ................................................. 374
Configuring Matrix SPARSH VP310 - Extended IP Phone as SIP Extension ................................................. 388
Configuring Matrix SPARSH VP330 - Extended IP Phone as SIP Extension ................................................. 397
Configuring Matrix SPARSH Mobile Soft-Phone Clients as SIP Extension .................................................... 407
Configuring Open SIP Phones as SIP Extensions .......................................................................................... 414
Configuring Trunks..................................................................................................................................... 427
SIP Trunks ...................................................................................................................................................... 427
CO Trunks ....................................................................................................................................................... 464
Mobile Trunks .................................................................................................................................................. 487
BCCH Selection .............................................................................................................................................. 511
SIM Balance and Recharge ............................................................................................................................ 516
Trunks ............................................................................................................................................................. 519
Configuring Voice Mail & IVR .................................................................................................................... 521
VMS General Parameters ............................................................................................................................... 522
Voice Mail Auto Attendant Profile .................................................................................................................... 528
Distribution List ................................................................................................................................................ 533
Graphs and Nodes .......................................................................................................................................... 535
SMTP Settings ................................................................................................................................................ 544
General Mailbox Settings ................................................................................................................................ 547
Recording Extension Names ........................................................................................................................... 549
Recording Voice Messages ............................................................................................................................ 550

Table of Contents iii
PBX Features .............................................................................................................................................. 561
Abbreviated Dialing ......................................................................................................................................... 561
Account Codes ................................................................................................................................................ 586
Call Back on Trunk Ports ................................................................................................................................ 594
Call Pickup Group ........................................................................................................................................... 601
PBX Settings ............................................................................................................................................... 603
Configuring Operator ....................................................................................................................................... 603
License Management ...................................................................................................................................... 606
Logical Partition ............................................................................................................................................... 616
Automatic Number Translation ........................................................................................................................ 618
Call Cost Calculation (CCC) ............................................................................................................................ 622
Call Cost Display ............................................................................................................................................. 631
Call Duration Control (CDC) ............................................................................................................................ 632
Call Duration Display ....................................................................................................................................... 637
Call Taping ...................................................................................................................................................... 638
CLI Based Routing .......................................................................................................................................... 643
Closed User Group (CUG) .............................................................................................................................. 647
Department Call .............................................................................................................................................. 652
DDI Routing ..................................................................................................................................................... 668
Direct Inward System Access (DISA) .............................................................................................................. 671
Least Cost Routing (LCR) ............................................................................................................................... 678
Macros ............................................................................................................................................................ 690
Toll Control ...................................................................................................................................................... 693
Page Zones ..................................................................................................................................................... 702
PIN Dialing ...................................................................................................................................................... 703
Station Message Detail Recording (SMDR) .................................................................................................... 707
Station Message Detail Recording - Storage .................................................................................................. 708
Station Message Detail Recording - Online .................................................................................................... 713
Station Message Detail Recording - Report .................................................................................................... 720
Station Message Detail Recording - Posting ................................................................................................... 737
Station Message Detail Recording - Backup ................................................................................................... 754
SMPP Server .................................................................................................................................................. 757
System Parameters ......................................................................................................................................... 761
System Timers and Counts ............................................................................................................................. 769
Time Table ...................................................................................................................................................... 775
VoIP Port ......................................................................................................................................................... 778
Digest Authentication ...................................................................................................................................... 788
Peer-to-Peer Calling ........................................................................................................................................ 790
White List IP Address ...................................................................................................................................... 794
Virtual Extension ............................................................................................................................................. 796
SMS Server.................................................................................................................................................. 799
Bulk SMS ........................................................................................................................................................ 804
SMS Routing ................................................................................................................................................... 814
SMS Server - Mail Settings ............................................................................................................................. 819
SMS Server - Reports ..................................................................................................................................... 823
SMS over IP .................................................................................................................................................... 831
SMS/Email Group ........................................................................................................................................... 836
Computer Telephony Integration (CTI) ..................................................................................................... 839
Telephony Features and Facilities ............................................................................................................ 843
Access Codes ................................................................................................................................................. 843
AC Impedance Test ........................................................................................................................................ 849
Alarms ............................................................................................................................................................. 857

iv Table of Contents
Alternate Number Dialing ................................................................................................................................ 869
Auto Answer .................................................................................................................................................... 874
Auto Attendant ................................................................................................................................................ 877
Auto Call Back (ACB) ...................................................................................................................................... 883
Auto Redial ...................................................................................................................................................... 887
Barge-In .......................................................................................................................................................... 891
Behind the PBX Application ............................................................................................................................ 894
Busy Lamp Field for Trunks ............................................................................................................................ 897
Call Budget ...................................................................................................................................................... 899
Call Budget on Trunk ...................................................................................................................................... 903
Call Chaining ................................................................................................................................................... 907
Call Forward .................................................................................................................................................... 909
Call Forward-Scheduled .................................................................................................................................. 914
Call Forward-Remote ...................................................................................................................................... 921
Call Forward - When Not Registered .............................................................................................................. 926
Call Hold .......................................................................................................................................................... 931
Call Logs ......................................................................................................................................................... 936
Call Park .......................................................................................................................................................... 940
Call Pickup ...................................................................................................................................................... 943
Call Toggle ...................................................................................................................................................... 946
Call Transfer .................................................................................................................................................... 949
Calling Line Identification and Presentation (CLIP) ......................................................................................... 956
Calling Line Identity Restriction (CLIR) ........................................................................................................... 959
Cancel All Extension Features ........................................................................................................................ 961
Class of Service (CoS) .................................................................................................................................... 963
Conference Dial-In .......................................................................................................................................... 967
Conference-3 Party ......................................................................................................................................... 974
Conference - Multiparty ................................................................................................................................... 977
Conflict Dialing ................................................................................................................................................ 982
Conversation Recording .................................................................................................................................. 985
Customer Name .............................................................................................................................................. 988
Day Night Mode .............................................................................................................................................. 989
Dial By Name .................................................................................................................................................. 992
Dialed Number Directory ................................................................................................................................. 995
Distinctive Rings .............................................................................................................................................. 997
Do Not Disturb (DND) ................................................................................................................................... 1001
DSS Call Pick-Up .......................................................................................................................................... 1007
Dynamic Lock ................................................................................................................................................ 1009
Emergency Conference ................................................................................................................................ 1016
Emergency Dialing ........................................................................................................................................ 1020
Emergency Detection and Reporting ............................................................................................................ 1022
Flashing on Trunks (Continued Dialing) ........................................................................................................ 1025
Follow Me ...................................................................................................................................................... 1026
Forced Answer .............................................................................................................................................. 1028
Forced Call Disconnection ............................................................................................................................ 1030
Gain Settings ................................................................................................................................................. 1033
Handover and Handoff .................................................................................................................................. 1034
Help Desk ...................................................................................................................................................... 1035
Hot Desking ................................................................................................................................................... 1037
Hotline ........................................................................................................................................................... 1039
Incoming CLI Modification ............................................................................................................................. 1043
Interrupt Request (IR) ................................................................................................................................... 1046
Intercom ........................................................................................................................................................ 1049
Last Caller Recall .......................................................................................................................................... 1051
Last Number Redial ...................................................................................................................................... 1052
Least Cost Routing - Carrier Pre-Selection ................................................................................................... 1053

Table of Contents v
Live Call Supervision ..................................................................................................................................... 1054
Meet Me Paging ............................................................................................................................................ 1056
Message Wait ............................................................................................................................................... 1058
Mobility Extension ......................................................................................................................................... 1063
Music on Hold (MoH) .................................................................................................................................... 1070
Multi-Stage Dialing ........................................................................................................................................ 1071
Mute .............................................................................................................................................................. 1075
OFF-Hook Alert ............................................................................................................................................. 1077
One Touch Transfer ...................................................................................................................................... 1079
Paging ........................................................................................................................................................... 1081
Presence ....................................................................................................................................................... 1085
Privacy .......................................................................................................................................................... 1093
Priority ........................................................................................................................................................... 1095
Quick Dial ...................................................................................................................................................... 1100
Raid ............................................................................................................................................................... 1102
RCOC (Return Call to Original Caller) .......................................................................................................... 1105
Reminder ....................................................................................................................................................... 1109
Room Monitor ................................................................................................................................................ 1117
Selective Port Access ................................................................................................................................... 1119
Self Ring Test ................................................................................................................................................ 1121
Shared Call Appearance ............................................................................................................................... 1122
System Security ............................................................................................................................................ 1124
Time Zone Display ........................................................................................................................................ 1131
Trunk Auto Answer ........................................................................................................................................ 1132
Trunk Call Waiting ......................................................................................................................................... 1137
Trunk Reservation ......................................................................................................................................... 1138
User Absent/Present ..................................................................................................................................... 1142
User Password .............................................................................................................................................. 1144
Video Call ...................................................................................................................................................... 1146
Voice Help ..................................................................................................................................................... 1148
Voice Message Applications ......................................................................................................................... 1149
Walk-In Class of Service ............................................................................................................................... 1165
Voice Mail Features .................................................................................................................................. 1171
Alarms and Reminders .................................................................................................................................. 1171
Broadcast Message ...................................................................................................................................... 1177
Call Transfer Types ....................................................................................................................................... 1178
Dial by Extension Number ............................................................................................................................. 1180
Dial By Name ................................................................................................................................................ 1181
Email Based Notification ............................................................................................................................... 1183
Voice Mail Notification via Call ...................................................................................................................... 1185
Forwarding Messages ................................................................................................................................... 1188
Accessing General Mailbox ........................................................................................................................... 1190
Leaving a Message ....................................................................................................................................... 1191
Listening to Messages .................................................................................................................................. 1193
Mailbox Settings ............................................................................................................................................ 1194
Message Notification ..................................................................................................................................... 1196
Message Verification ..................................................................................................................................... 1197
Sending Messages ........................................................................................................................................ 1199
Recording Personal Greetings ...................................................................................................................... 1201
Recording Conditional Greetings .................................................................................................................. 1202
Redirecting Messages ................................................................................................................................... 1203
Maintenance .............................................................................................................................................. 1207
Administrative Settings .................................................................................................................................. 1207
Change Password ......................................................................................................................................... 1210

vi Table of Contents
Firmware and Configuration Management .................................................................................................... 1212
System Activity Log ....................................................................................................................................... 1221
System Activity Log Display .......................................................................................................................... 1228
System Fault Log .......................................................................................................................................... 1229
System Fault Log Display ............................................................................................................................. 1236
PCAP Trace .................................................................................................................................................. 1237
Ping ............................................................................................................................................................... 1245
Traceroute ..................................................................................................................................................... 1247
System Debug ............................................................................................................................................... 1249
Simple Network Management Protocol (SNMP) ........................................................................................... 1255
Default Settings ............................................................................................................................................. 1261
Restart the System ........................................................................................................................................ 1267
VMS Maintenance ......................................................................................................................................... 1268
Using the Reset Switch ............................................................................................................................ 1275
System Status ........................................................................................................................................... 1277
Network Status .............................................................................................................................................. 1277
System Details .............................................................................................................................................. 1279
Call Activity .................................................................................................................................................... 1280
Voice Mail Memory Status ............................................................................................................................ 1281
CO Status ...................................................................................................................................................... 1286
CTI Status ..................................................................................................................................................... 1287
Mobile Status ................................................................................................................................................ 1288
VoIP Status ................................................................................................................................................... 1291
SIP Trunk Status ........................................................................................................................................... 1292
SMPP Server Status ..................................................................................................................................... 1293
SIP Extension Status .................................................................................................................................... 1294
DHCP ............................................................................................................................................................ 1295
Wireless LAN ................................................................................................................................................ 1296
VPN Connections .......................................................................................................................................... 1297
Multi VLAN .................................................................................................................................................... 1299
Appendix ................................................................................................................................................... 1301
Technical Specifications ................................................................................................................................ 1301
Voice Mail System Prompts .......................................................................................................................... 1308
SA Commands .............................................................................................................................................. 1317
Features at a Glance ..................................................................................................................................... 1321
Default Area Code Table for the Region-USA .............................................................................................. 1328
Allowed-Denied Features to Guest Clients ................................................................................................... 1345
NAVAN Features tested on IP Phones of different Brands ........................................................................... 1346
NAVAN Features supported with RTP/Direct RTP ....................................................................................... 1348
Acronyms ...................................................................................................................................................... 1349
Warranty Statement ...................................................................................................................................... 1353
Regulatory Information .................................................................................................................................. 1355
Open Source Licensing Terms and Conditions ............................................................................................. 1357