Matrix NAVAN CNX200 User guide

NAVAN CNX200
System Manual

NAVAN CNX200
Office-in-a-Box Solution for Small Businesses
System Manual

Documentation Disclaimer
Matrix ComSec reserves the right to make changes in the design or components of the product as engineering and
manufacturing may warrant. Specifications are subject to change without notice.
This is a general documentation for all models of the product. The product may not support all the features and
facilities described in the documentation.
Information in this documentation may change from time to time. Matrix ComSec reserves the right to revise
information in this publication for any reason without prior notice. Matrix ComSec makes no warranties with respect
to this documentation and disclaims any implied warranties. While every precaution has been taken in the
preparation of this system manual, Matrix ComSec assumes no responsibility for errors or omissions. Neither is any
liability assumed for damages resulting from the use of the information contained herein.
Neither Matrix ComSec nor its affiliates shall be liable to the purchaser of this product or third parties for damages,
losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or abuse of this
product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix
ComSec's operating and maintenance instructions.
Copyright
All rights reserved. No part of this system manual may be copied or reproduced in any form or by any means
without the prior written consent of Matrix ComSec.
Version 2
Release date: March 2, 2015

Table of Contents i
Contents
Introduction..................................................................................................................................................... 1
Welcome ............................................................................................................................................................. 1
About this System Manual .................................................................................................................................. 1
Know Your Matrix NAVAN .............................................................................................................................. 5
The Interfaces ..................................................................................................................................................... 7
Configurations of NAVAN .................................................................................................................................. 11
Hardware Overview ........................................................................................................................................... 15
Application of NAVAN ....................................................................................................................................... 18
Installing Matrix NAVAN ............................................................................................................................... 19
Before You Start ................................................................................................................................................ 19
Getting Started .................................................................................................................................................. 21
Protecting Yourself and NAVAN ....................................................................................................................... 22
Connecting to the CO Network ......................................................................................................................... 25
Connecting to the Mobile Network .................................................................................................................... 26
Connecting to the VoIP Network ....................................................................................................................... 28
Wireless LAN (WLAN) Connectivity .................................................................................................................. 31
Connecting Single Line Telephones ................................................................................................................. 32
Connecting SIP Extensions ............................................................................................................................... 33
Extended IP Phone/Mobile Client - Operation .................................................................................................. 66
Installing the Voice Mail System ....................................................................................................................... 96
Starting Up NAVAN ........................................................................................................................................... 97
Configuration Modes.................................................................................................................................... 99
Configuration Tools ......................................................................................................................................... 100
System Configuration using the Web-based GUI ........................................................................................... 101
System Configuration using Telephone .......................................................................................................... 109
Configuring NAVAN .................................................................................................................................... 113
Using the Wizard ............................................................................................................................................. 114
Using Selective Configuration ......................................................................................................................... 114
Configuring Matrix NAVAN for Data Applications ................................................................................... 119
Configuring Ethernet WAN Port ...................................................................................................................... 119
Configuring the Ethernet LAN Port .................................................................................................................. 131
Switch Settings ................................................................................................................................................ 137
Multi VLAN ...................................................................................................................................................... 139
Static Routing .................................................................................................................................................. 144

ii Table of Contents
Configuring Wireless LAN ......................................................................................................................... 149
Configuring VPN ......................................................................................................................................... 159
Configuring NAVAN for VPN ........................................................................................................................... 159
Setting up NAVAN for VPN Connection .......................................................................................................... 162
Creating VPN Clients on the remote sites using Windows OS ....................................................................... 164
IPSec ............................................................................................................................................................... 218
L2TP over IPSec ............................................................................................................................................. 235
SSL (Open VPN) ............................................................................................................................................. 244
PPTP ............................................................................................................................................................... 250
DNS Proxy ...................................................................................................................................................... 255
Configuring QoS Policy ............................................................................................................................. 259
Configuring Firewall and Security ............................................................................................................ 269
Security Settings ............................................................................................................................................. 269
Access Policy .................................................................................................................................................. 272
Port Forwarding ............................................................................................................................................... 277
Port Triggering ................................................................................................................................................ 280
Demilitarized Zone (DMZ) ............................................................................................................................... 284
Certificate Management ............................................................................................................................. 287
Configuring Matrix NAVAN for Voice Applications.................................................................................. 297
Selecting the Region ....................................................................................................................................... 297
Date and Time ................................................................................................................................................. 299
Call Progress Tones ........................................................................................................................................ 305
Emergency Numbers ...................................................................................................................................... 314
Holiday Table .................................................................................................................................................. 317
Configuring Extensions ............................................................................................................................. 321
Extensions and Feature Codes ....................................................................................................................... 321
SLT Extensions ............................................................................................................................................... 324
SIP Extensions ................................................................................................................................................ 347
Configuring Matrix SPARSH VP248 - Extended IP Phone as SIP Extension ................................................. 374
Configuring Matrix SPARSH VP310 - Extended IP Phone as SIP Extension ................................................. 388
Configuring Matrix SPARSH VP330 - Extended IP Phone as SIP Extension ................................................. 397
Configuring Matrix SPARSH Mobile Soft-Phone Clients as SIP Extension .................................................... 407
Configuring Open SIP Phones as SIP Extensions .......................................................................................... 414
Configuring Trunks..................................................................................................................................... 427
SIP Trunks ...................................................................................................................................................... 427
CO Trunks ....................................................................................................................................................... 464
Mobile Trunks .................................................................................................................................................. 487
BCCH Selection .............................................................................................................................................. 511
SIM Balance and Recharge ............................................................................................................................ 516
Trunks ............................................................................................................................................................. 519
Configuring Voice Mail & IVR .................................................................................................................... 521
VMS General Parameters ............................................................................................................................... 522
Voice Mail Auto Attendant Profile .................................................................................................................... 528
Distribution List ................................................................................................................................................ 533
Graphs and Nodes .......................................................................................................................................... 535
SMTP Settings ................................................................................................................................................ 544
General Mailbox Settings ................................................................................................................................ 547
Recording Extension Names ........................................................................................................................... 549
Recording Voice Messages ............................................................................................................................ 550

Table of Contents iii
PBX Features .............................................................................................................................................. 561
Abbreviated Dialing ......................................................................................................................................... 561
Account Codes ................................................................................................................................................ 586
Call Back on Trunk Ports ................................................................................................................................ 594
Call Pickup Group ........................................................................................................................................... 601
PBX Settings ............................................................................................................................................... 603
Configuring Operator ....................................................................................................................................... 603
License Management ...................................................................................................................................... 606
Logical Partition ............................................................................................................................................... 616
Automatic Number Translation ........................................................................................................................ 618
Call Cost Calculation (CCC) ............................................................................................................................ 622
Call Cost Display ............................................................................................................................................. 631
Call Duration Control (CDC) ............................................................................................................................ 632
Call Duration Display ....................................................................................................................................... 637
Call Taping ...................................................................................................................................................... 638
CLI Based Routing .......................................................................................................................................... 643
Closed User Group (CUG) .............................................................................................................................. 647
Department Call .............................................................................................................................................. 652
DDI Routing ..................................................................................................................................................... 668
Direct Inward System Access (DISA) .............................................................................................................. 671
Least Cost Routing (LCR) ............................................................................................................................... 678
Macros ............................................................................................................................................................ 690
Toll Control ...................................................................................................................................................... 693
Page Zones ..................................................................................................................................................... 702
PIN Dialing ...................................................................................................................................................... 703
Station Message Detail Recording (SMDR) .................................................................................................... 707
Station Message Detail Recording - Storage .................................................................................................. 708
Station Message Detail Recording - Online .................................................................................................... 713
Station Message Detail Recording - Report .................................................................................................... 720
Station Message Detail Recording - Posting ................................................................................................... 737
Station Message Detail Recording - Backup ................................................................................................... 754
SMPP Server .................................................................................................................................................. 757
System Parameters ......................................................................................................................................... 761
System Timers and Counts ............................................................................................................................. 769
Time Table ...................................................................................................................................................... 775
VoIP Port ......................................................................................................................................................... 778
Digest Authentication ...................................................................................................................................... 788
Peer-to-Peer Calling ........................................................................................................................................ 790
White List IP Address ...................................................................................................................................... 794
Virtual Extension ............................................................................................................................................. 796
SMS Server.................................................................................................................................................. 799
Bulk SMS ........................................................................................................................................................ 804
SMS Routing ................................................................................................................................................... 814
SMS Server - Mail Settings ............................................................................................................................. 819
SMS Server - Reports ..................................................................................................................................... 823
SMS over IP .................................................................................................................................................... 831
SMS/Email Group ........................................................................................................................................... 836
Computer Telephony Integration (CTI) ..................................................................................................... 839
Telephony Features and Facilities ............................................................................................................ 843
Access Codes ................................................................................................................................................. 843
AC Impedance Test ........................................................................................................................................ 849
Alarms ............................................................................................................................................................. 857

iv Table of Contents
Alternate Number Dialing ................................................................................................................................ 869
Auto Answer .................................................................................................................................................... 874
Auto Attendant ................................................................................................................................................ 877
Auto Call Back (ACB) ...................................................................................................................................... 883
Auto Redial ...................................................................................................................................................... 887
Barge-In .......................................................................................................................................................... 891
Behind the PBX Application ............................................................................................................................ 894
Busy Lamp Field for Trunks ............................................................................................................................ 897
Call Budget ...................................................................................................................................................... 899
Call Budget on Trunk ...................................................................................................................................... 903
Call Chaining ................................................................................................................................................... 907
Call Forward .................................................................................................................................................... 909
Call Forward-Scheduled .................................................................................................................................. 914
Call Forward-Remote ...................................................................................................................................... 921
Call Forward - When Not Registered .............................................................................................................. 926
Call Hold .......................................................................................................................................................... 931
Call Logs ......................................................................................................................................................... 936
Call Park .......................................................................................................................................................... 940
Call Pickup ...................................................................................................................................................... 943
Call Toggle ...................................................................................................................................................... 946
Call Transfer .................................................................................................................................................... 949
Calling Line Identification and Presentation (CLIP) ......................................................................................... 956
Calling Line Identity Restriction (CLIR) ........................................................................................................... 959
Cancel All Extension Features ........................................................................................................................ 961
Class of Service (CoS) .................................................................................................................................... 963
Conference Dial-In .......................................................................................................................................... 967
Conference-3 Party ......................................................................................................................................... 974
Conference - Multiparty ................................................................................................................................... 977
Conflict Dialing ................................................................................................................................................ 982
Conversation Recording .................................................................................................................................. 985
Customer Name .............................................................................................................................................. 988
Day Night Mode .............................................................................................................................................. 989
Dial By Name .................................................................................................................................................. 992
Dialed Number Directory ................................................................................................................................. 995
Distinctive Rings .............................................................................................................................................. 997
Do Not Disturb (DND) ................................................................................................................................... 1001
DSS Call Pick-Up .......................................................................................................................................... 1007
Dynamic Lock ................................................................................................................................................ 1009
Emergency Conference ................................................................................................................................ 1016
Emergency Dialing ........................................................................................................................................ 1020
Emergency Detection and Reporting ............................................................................................................ 1022
Flashing on Trunks (Continued Dialing) ........................................................................................................ 1025
Follow Me ...................................................................................................................................................... 1026
Forced Answer .............................................................................................................................................. 1028
Forced Call Disconnection ............................................................................................................................ 1030
Gain Settings ................................................................................................................................................. 1033
Handover and Handoff .................................................................................................................................. 1034
Help Desk ...................................................................................................................................................... 1035
Hot Desking ................................................................................................................................................... 1037
Hotline ........................................................................................................................................................... 1039
Incoming CLI Modification ............................................................................................................................. 1043
Interrupt Request (IR) ................................................................................................................................... 1046
Intercom ........................................................................................................................................................ 1049
Last Caller Recall .......................................................................................................................................... 1051
Last Number Redial ...................................................................................................................................... 1052
Least Cost Routing - Carrier Pre-Selection ................................................................................................... 1053

Table of Contents v
Live Call Supervision ..................................................................................................................................... 1054
Meet Me Paging ............................................................................................................................................ 1056
Message Wait ............................................................................................................................................... 1058
Mobility Extension ......................................................................................................................................... 1063
Music on Hold (MoH) .................................................................................................................................... 1070
Multi-Stage Dialing ........................................................................................................................................ 1071
Mute .............................................................................................................................................................. 1075
OFF-Hook Alert ............................................................................................................................................. 1077
One Touch Transfer ...................................................................................................................................... 1079
Paging ........................................................................................................................................................... 1081
Presence ....................................................................................................................................................... 1085
Privacy .......................................................................................................................................................... 1093
Priority ........................................................................................................................................................... 1095
Quick Dial ...................................................................................................................................................... 1100
Raid ............................................................................................................................................................... 1102
RCOC (Return Call to Original Caller) .......................................................................................................... 1105
Reminder ....................................................................................................................................................... 1109
Room Monitor ................................................................................................................................................ 1117
Selective Port Access ................................................................................................................................... 1119
Self Ring Test ................................................................................................................................................ 1121
Shared Call Appearance ............................................................................................................................... 1122
System Security ............................................................................................................................................ 1124
Time Zone Display ........................................................................................................................................ 1131
Trunk Auto Answer ........................................................................................................................................ 1132
Trunk Call Waiting ......................................................................................................................................... 1137
Trunk Reservation ......................................................................................................................................... 1138
User Absent/Present ..................................................................................................................................... 1142
User Password .............................................................................................................................................. 1144
Video Call ...................................................................................................................................................... 1146
Voice Help ..................................................................................................................................................... 1148
Voice Message Applications ......................................................................................................................... 1149
Walk-In Class of Service ............................................................................................................................... 1165
Voice Mail Features .................................................................................................................................. 1171
Alarms and Reminders .................................................................................................................................. 1171
Broadcast Message ...................................................................................................................................... 1177
Call Transfer Types ....................................................................................................................................... 1178
Dial by Extension Number ............................................................................................................................. 1180
Dial By Name ................................................................................................................................................ 1181
Email Based Notification ............................................................................................................................... 1183
Voice Mail Notification via Call ...................................................................................................................... 1185
Forwarding Messages ................................................................................................................................... 1188
Accessing General Mailbox ........................................................................................................................... 1190
Leaving a Message ....................................................................................................................................... 1191
Listening to Messages .................................................................................................................................. 1193
Mailbox Settings ............................................................................................................................................ 1194
Message Notification ..................................................................................................................................... 1196
Message Verification ..................................................................................................................................... 1197
Sending Messages ........................................................................................................................................ 1199
Recording Personal Greetings ...................................................................................................................... 1201
Recording Conditional Greetings .................................................................................................................. 1202
Redirecting Messages ................................................................................................................................... 1203
Maintenance .............................................................................................................................................. 1207
Administrative Settings .................................................................................................................................. 1207
Change Password ......................................................................................................................................... 1210

vi Table of Contents
Firmware and Configuration Management .................................................................................................... 1212
System Activity Log ....................................................................................................................................... 1221
System Activity Log Display .......................................................................................................................... 1228
System Fault Log .......................................................................................................................................... 1229
System Fault Log Display ............................................................................................................................. 1236
PCAP Trace .................................................................................................................................................. 1237
Ping ............................................................................................................................................................... 1245
Traceroute ..................................................................................................................................................... 1247
System Debug ............................................................................................................................................... 1249
Simple Network Management Protocol (SNMP) ........................................................................................... 1255
Default Settings ............................................................................................................................................. 1261
Restart the System ........................................................................................................................................ 1267
VMS Maintenance ......................................................................................................................................... 1268
Using the Reset Switch ............................................................................................................................ 1275
System Status ........................................................................................................................................... 1277
Network Status .............................................................................................................................................. 1277
System Details .............................................................................................................................................. 1279
Call Activity .................................................................................................................................................... 1280
Voice Mail Memory Status ............................................................................................................................ 1281
CO Status ...................................................................................................................................................... 1286
CTI Status ..................................................................................................................................................... 1287
Mobile Status ................................................................................................................................................ 1288
VoIP Status ................................................................................................................................................... 1291
SIP Trunk Status ........................................................................................................................................... 1292
SMPP Server Status ..................................................................................................................................... 1293
SIP Extension Status .................................................................................................................................... 1294
DHCP ............................................................................................................................................................ 1295
Wireless LAN ................................................................................................................................................ 1296
VPN Connections .......................................................................................................................................... 1297
Multi VLAN .................................................................................................................................................... 1299
Appendix ................................................................................................................................................... 1301
Technical Specifications ................................................................................................................................ 1301
Voice Mail System Prompts .......................................................................................................................... 1308
SA Commands .............................................................................................................................................. 1317
Features at a Glance ..................................................................................................................................... 1321
Default Area Code Table for the Region-USA .............................................................................................. 1328
Allowed-Denied Features to Guest Clients ................................................................................................... 1345
NAVAN Features tested on IP Phones of different Brands ........................................................................... 1346
NAVAN Features supported with RTP/Direct RTP ....................................................................................... 1348
Acronyms ...................................................................................................................................................... 1349
Warranty Statement ...................................................................................................................................... 1353
Regulatory Information .................................................................................................................................. 1355
Open Source Licensing Terms and Conditions ............................................................................................. 1357

Matrix NAVAN CNX200 System Manual 1
CHAPTER 1 Introduction
Welcome
Thank You for choosing Matrix NAVAN CNX200! We hope you will make optimum use of this single box solution.
Please read this document carefully to get acquainted with the product before installing and operating it.
About this System Manual
This document provides detailed information and instructions for installing, configuring and using the NAVAN.
For instructions on quick installation and operation of this system, you may refer the NAVAN Quick Start shipped
with the system.
You may also refer the User Guides shipped with the system, for instructions on using the features of the NAVAN.
This is a common documentation for all variants of NAVAN. This System Manual has been written with reference to
NAVAN CNX226 3G, unless otherwise specified.
Intended Audience
This System Manual is aimed at:
•System Engineers, who will install, maintain and support the NAVAN. System Engineers are persons who
customize the system configuration to meet the requirements of the organization/users. It is assumed that
they are experienced in installing similar products, are familiar with telecom wiring technology, how it
works, and the various technical terms and functions associated with it. The SE must have undergone
training in the configuring NAVAN.
No one, other than the System Engineer is permitted to make any alterations to the configuration of the
NAVAN. The SE can have access to all the modes - SE, SA and Admin.
•System Administrators, who are persons who will administer the NAVAN. Generally an operator/
receptionist in an organization, or the staff manning the reception or front desk area of the establishment
are selected as System Administrators.
It is assumed that the System Administrators have some previous experience in administering a PBX,
Router, PBX Terminals and Consoles. The System Administrators are not expected to install and program
the system, but only the routine jobs and features that are specific to them like generating SMDR reports,

2Matrix NAVAN CNX200 System Manual
Setting report filters, configuring the features, Setting Alarms, reminders, etc.The SA can access only the
SA mode.
•Users, persons/organizations who will use the resources of the NAVAN. They may be executives, include
personnel of small and medium businesses, large enterprises, front desk and service staff of Hotels/
Motels, hospitals, and other commercial and public organizations/institutions.
Organization of this Document
This system manual is divided into two sections, namely Data Applications and Voice Applications.
The structure of this document is as follows:
•Introduction - gives an overview of this document, its purpose, intended audience, organization, terms
and conventions used to present information and instructions.
•Know Your NAVAN - describes the system and its design, application scenarios, the available models,
the interfaces, and the hardware.
•Installing NAVAN - gives step-by-step instructions for preparing for and installing the NAVAN in general,
like selecting the location, the wiring, the safety measures for protecting the system and persons handling
the installation and maintenance.
It also provides step-by-step instructions for installing, connecting and powering the system.
•Configuring NAVAN - contains description of the different tools and options available to configure
NAVAN.
•Configuring Matrix NAVAN for the Data Applications: it provides detailed description on how to
configure the LAN, WAN, Wireless LAN, Virtual Private Network, Firewall and Security parameters.
•Configuring Matrix NAVAN for the Voice Applications: it provides detailed description of how to
configure the various extension and trunk port types - SLT, SIP Extensions, CO, Mobile, VoIP-SIP,
supported by NAVAN.
•Configuring Extensions - SLT and SIP.
•Configuring Trunks - CO, Mobile and SIP Trunks.
•Configuring Voice Mail and IVR: it provides detailed description for configuring the Voice Mail System
parameters.
•PBX Features, PBX Settings and Telephony Features: it provides detailed description on how to
configure and use the PBX features/facilities offered by NAVAN. This includes a description of the
feature/facility, how it works, and how to program the feature/facility.
The section how to use explains the usage of the features/facilities with reference to the Extended IP
Phone and SLT users.
•VMS Features: describes in detail, the VMS features and facilities offered by the NAVAN. This includes
a description of the feature/facility, how it works, and how to program the feature/facility.

Matrix NAVAN CNX200 System Manual 3
•Maintenance - provides instructions on backup, generating reports and debugging. Also includes VMS
Maintenance.
•Status - displays the status of the System, Call Activity, VMS, CO, Mobile, VoIP, SIP Trunk, SIP Extension,
SMPP Server, DHCP, Wireless LAN and the VPN Connections.
The feature description is arranged alphabetically by Feature Name to make it easy for you to locate the
description you want to look up.
How to Read this System Manual
This document is organized in a manner to help you get familiar with the NAVAN, learn how to install it, connect it to
the various networks and interfaces, and external devices, and start the system and use the features.
This System Manual is presented in a manner that will help you find the information you need easily and quickly.
You may use the table of contents and the Index to navigate through this document to the relevant topic or
information you want to look up.
Instructions
The instructions in this document are written in a numbered, step-by-step format, as follows. Each step, its outcome
and indication/notification, wherever they occur, have been described.
Notices
The following symbols have been used for notices to draw your attention to important items.
Important: to indicate something that requires your special attention or to remind you of something you
might need to do when you are using the system.
Caution: to indicate an action or condition that is likely to result in malfunction or damage to the system or
your property.
Warning: to indicate a hazard or an action that will cause damage to the system and or cause bodily harm
to the user.
Tip: to indicate a helpful hint giving you an alternative way to operate the system or carry out a procedure,
or use a feature more efficiently.
Terminology used in this System Manual
The technical terms and Acronyms used in this Manual are standard terms, commonly used in the
telecommunications and data communications industry. Considering the broad group of intended users of this
manual, wherever possible, use of jargon has been avoided.
Acronyms have been defined in the text and a list of the same is appended.
Some of the terms specific to this Manual that you will encounter are defined below:

4Matrix NAVAN CNX200 System Manual
The words 'NAVAN/NAVAN CNX/NAVAN CNX200' and 'System' are used interchangeably and synonymously to
refer all models of NAVAN. Wherever necessary, the model and variant names have been used.
•Called party/Callee: the person to whom the call is made.
•Calling party/Caller: the person who makes a call.
•CO Network: The public telephone exchange.
•CO Lines: The lines subscribed from the CO Network. In this document it refers to Analog, two-wire Trunk
Lines.
•Extension: it is a telephone instrument, SLT, IP-Phone connected to NAVAN.
•External Calls: calls made by users of NAVAN to subscribers of PSTN, PLMN, ITSPs, etc.
•External Numbers: numbers of parties/individuals outside NAVAN’s network. The unique number string
given to subscribers of PSTN, PLMN, ITSP, etc.
•Internal Calls: calls made from and received by one extension to another extension of the NAVAN.
•Internal numbers: same as extension numbers.
•Mobile Extension: A mobile/landline phone used as a remote extension of NAVAN. You can access all the
features of an extension of NAVAN from the mobile/landline phone.
•Port: the physical interfaces on the modules for trunk lines and extension lines.
•Service Provider: the providers of telecom network lines/Internet - POTS, PSTN, GSM, and Internet
Telephony Service Providers (ITSP).
•Single Line Telephone (SLT): any standard two-wire telephone attached as extensions of the NAVAN.
•Station: same as extension.
•System Administrator Commands/SA Commands: number strings dialed from the System
Administrator access/mode to operate features or set/cancel features for other extensions.
•CO trunks: Two-wire trunks, i.e. analog trunk lines from the POTS network.
Using this Manual, you will be able to set up, operate and make optimum use of this feature-packed office in a box
solution.
If you encounter any technical problems, please contact your Dealer/reseller or Matrix Support team.

Matrix NAVAN CNX200 System Manual 5
CHAPTER 2 Know Your Matrix NAVAN
NAVAN CNX200 is a single box solution for all voice, data, wireless, mobility and messaging needs of small
businesses and branch offices with up to 24 users. NAVAN CNX200 delivers enterprise-class IP-PBX features,
mobility, secure Internet, wireless access, data networking, VPN, Firewall and SMS functionality from a compact
and converged platform.
A true office-in-a-box, CNX200 innovates the way businesses communicate and manage infrastructure, so that
they can lower operational costs and enhance collaboration with customers and suppliers.
Key Features
VoIP Telephony
Get the power of business-class telephony features similar to large business systems such as mobility, teleworking,
voice mail, auto-attendant, shared lines, remote extensions, and web-based management and lot more.
Data Networking
Consolidate wired and wireless data networks together using built-in Wi-Fi access point and 8 Port LAN Switch to
simplify deployment and management of IT infrastructure. Also routing features such as port forwarding/triggering,
NAT/STUN, DHCP server, static route and quality of service eliminates the need to install external data routers.

6Matrix NAVAN CNX200 System Manual
Internet Accessibility
Ensure seamless business continuity with multiple options for Internet connectivity. Ethernet, 3G/HSPA embedded
modules and USB modems are supported with auto fall-back options.
Workplace Mobility
Enable wireless access to voice and data services on laptop, mobile handsets and tablets. With built-in Wi-Fi
connectivity, users can surf Internet, make/receive calls using VoIP/GSM/PSTN lines, share presence and IM while
roaming anywhere in the office.
GSM/3G Connectivity
Benefit from the omni-present GSM/3G mobile networks to make cellular voice/VoIP calls, send SMS and surf high-
speed 3G Internet over mobile phones, laptops and PDAs.
Virtual Private Networking
Extend secure access to business applications and information with central offices, remote workers and partners.
Standards-based SSL/IPSec/PPTP/L2TP VPN tunneling protocols makes CNX200 interoperable with other VPN
enabled appliances.
Flexible Phone Options
Empower users to stay in touch with business communications from any part of the world. Users can flexibly select
from IP phones, PC Soft-phones and analog phones as office extensions.

Matrix NAVAN CNX200 System Manual 7
The Interfaces
The NAVAN supports the following interfaces for connecting to different telecom networks, standard telephones
and external devices.
The CO Interface
The CO Interface enables the NAVAN to be connected to the PSTN Network. The PSTN Networks across the world
support various standards and differ in features. For example, some networks support Caller ID Presentation using
DTMF signaling, while some support Caller ID Presentation using FSK signaling; some networks offer 600 Ohms
Impedance, while others offer complex impedance.
The versatile architecture of NAVAN allows it to be connected to such networks differing in their characteristics.
The CO Interface supports following features:
• Programmable AC Impedance - 600, 900and various other complex impedances.
• Answer Supervision/Polarity Reversal.
• Selectable Disconnect Supervision - Polarity Reversal, Open Loop Disconnect.
• Selectable Caller ID Presentation - DTMF, FSK.
• Programmable Dialing method - Pulse/Tone (with programmable Pulse Ratio/ DTMF On-Off period).
• Programmable Speech Tx Gain.
• Programmable Speech Rx Gain.
• Programmable Disconnect Tone Sensing.
• Programmable Flash Timer.
• Programmable Loop Current.
The Mobile Interface
The Mobile Interface enables the NAVAN to be connected to GSM/UMTS network operators worldwide. NAVAN's
Mobile Interface supports full Quad-Band Operation (GSM850, 900, 1800, 1900MHz) for world-wide use, for
Global, Inter and Intra country roaming.
The Mobile Interface supports the following features:
• GSM 2G, GSM 3G network support.
• Selectable GSM Frequency Bands - 900, 1800, 1900, 850+1900, 900+1800 MHz.
• Programmable Network Selection - Manual and Automatic.
• Programmable Network Operator Codes in order of priority (from 1 to 9) in case of Manual Network
Selection.
• Programmable Speech Tx Gain.
• Programmable Speech Rx Gain.
• Selectable Incoming Call Modes - Allow, Ignore, Reject.
• SIM Card protection with a Personal Identification Number (PIN) and Personal Unlock Keyword (PUK).
• Wireless WAN support over 3G, which can be used to make VoIP calls and to surf Internet.

8Matrix NAVAN CNX200 System Manual
The VoIP Interface
The Voice-over-IP (VoIP) Interface routes over the Internet, all the outgoing and incoming calls made or received
by the extensions of the NAVAN and extensions of other PBXs that are networked with the NAVAN.
The VoIP Interface supports Session Initiation Protocol (SIP), the industry standard of VoIP.
The VoIP Interface supports SIP Trunks and SIP Extensions1.
With SIP Trunks users can make IP calls using the SIP Server of the Internet Telephony Service Providers (ITSPs).
The VoIP Module has an in-built Registrar Server that allows any SIP enabled device like a Wi-Fi mobile handset, a
PDA or an IP-Phone to be registered with it and function as the 'SIP Extension' of the NAVAN. The SIP Extension
users can make and receive calls to any extension user of the NAVAN as well as any external numbers over PSTN,
GSM, VoIP. With SIP Extensions, organizations can communicate and stay connected at the lowest cost without
any geographical restrictions.
The VoIP Interface supports adaptive jitter buffer for reducing delay and improving speech quality.
The key features of the VoIP Interface are:
• 8 SIP Trunks - for Proxy as well as Peer-to-Peer (non-Proxy) calls.
• Up to 24 SIP Extensions - Standard IP Phones and Matrix Extended IP Phones.
• Supports 12 VoIP channels that can provide 6 concurrent VoIP calls.
• Selectable Network Assignment (Connection Type) - Static IP, DHCP, PPPoE.
• Selectable DNS - Automatic and Static.
• Dynamic DNS for client.
• STUN.
• TCP and UDP NAT Keep Alive.
• Symmetric RTP Selection.
• MAC Address Cloning option.
• Fax over IP - T.38 (UDPTL), T.38 (RTP) and Pass Through.
• Send CLI Option for outgoing calls.
• Selectable DTMF - RTP (RFC 2833), SIP Info, InBand.
• Flash Detection using SIP INFO and RFC2833.
• Broad Voice Codec Selection: G.723, G.729AB, GSM FR, G. 711 µ-Law and G. 711 A-Law.
• Quality of Service - SIP DiffServe/ToS, RTP DiffServe/ToS.
• VoIP Silence Detection and Disconnection.
• Voice Mail Subscription on SIP Extensions.
• Busy Lamp Field Subscription on SIP Extensions.
• Upto 10 Call Appearances on Matrix Extended IP Phone Extensions.
• Registration of SIP Extensions from 3 different locations.
The Single Line Telephone Interface
The Single Line Telephone (SLT) Interface allows any standard, two-wire, analog single line telephone instrument -
rotary, pulse-tone, cordless, feature phones with or without Calling Line Identification - to be connected to the
NAVAN as extension phone.
1. License required for additional SIP Extensions.

Matrix NAVAN CNX200 System Manual 9
The SLT Interface has the following features:
• Selectable Caller ID Presentation - DTMF, FSK
• Programmable Ring Types - Trapezoidal, Sinusoidal, Low Trapezoidal, Low Sinusoidal.
• Programmable AC Impedances - 600, 900, 350+ (100|| 0.21uF), 220+ (820|| 120nF) etc.
• Selectable Answer Signaling.
• Selectable Disconnect Signaling - Polarity Reversal, Open Loop Disconnect.
• Programmable Speech Rx Gain.
• Programmable Speech Tx Gain.
• Programmable Flash Timer.
• Programmable Loop Current.
• Fax machine connectivity.
Voice Mail System (VMS)
NAVAN supports a full-fledged, 'in-skin' Voice Mail System to provide mailbox facility to all its extensions (SLT and
SIP).
The key auto attendant and voice mail features supported by NAVAN's Voice Mail System are:
• Programmable Mailbox Size.
• Programmable Message Length.
• Welcome greetings according to the time of the day.
• Different voice greetings for different time zones.
• Special greetings for holidays.
• Call transfer types: Transfer to Mailbox, Transfer immediately, Transfer when extension rings, Transfer
when extension answers, Transfer when extension permits.
• Dial by extension.
• Dial by name.
• Personalized greetings for each mailbox.
• Individual mailbox size.
• Call forward to Voice Mail.
• Message forwarding.
• Distribution lists.
• Broadcast message.
• Message Wait Notification.
• Voice-guided Alarms and Reminders.
• Redirecting messages.
NAVAN's Voice Mail System also forms the basis of other features like:
• Conversation Recording
• Call Taping
LAN Interface
NAVAN has a an in-built LAN Switch with 8 ports, You can connect a computer in the same network as NAVAN or
a standalone computer.
You will need to connect NAVAN to a computer to:
• access the web-based programming tool Jeeves.
• capture and download Station Message Detail Records (SMDR): SMDR reports, SMDR Online and SMDR
Posting.
• capture and download System Activity Log and System Fault Log.

10 Matrix NAVAN CNX200 System Manual
WAN Interface
NAVAN supports WAN interface over Ethernet WAN port and Wireless WAN over the UMTS Mobile Port with 3G
SIM or USB based Internet Dongle.
NAVAN also allows you the flexibility to set multiple options for Internet access with Auto-Fallback for uninterrupted
Internet Connectivity.
You can connect NAVAN to the Public or Private network, depending on your installation scenario.
Data Interface
NAVAN supports the data interface that offers the following features:
• Virtual Private Networks for communication between multiple offices, making communication cheaper but
secure. Multiple VPNs can be created using different protocols.
• Port Forwarding/Triggering
• Static Routing
• DNS Proxy
• Firewall
• Access Policy
• MAC Address Cloning
• Quality of Service