Franklin R910 User manual

R910 Mobile Hotspot
User Guide
[UG template version 15b_mbb
[Version 2.2]
[Sprint_Franklin_Wireless_R910_english_121715_v2.2]

TOC i
Table of Contents
Introduction....................................................................................................................................................1
Before You Begin..................................................................................................................................1
Compatible Operating Systems (OS)....................................................................................................2
Package Contents.................................................................................................................................2
SSID and Security Key .........................................................................................................................3
Additional Information ...........................................................................................................................3
Get Started....................................................................................................................................................4
Parts and Functions..............................................................................................................................4
Home Screen........................................................................................................................................4
Data Transfer Volume and Transfer Speed..........................................................................................5
SIM Card...............................................................................................................................................6
Battery Use ...........................................................................................................................................7
Turn Your Device On and Off .............................................................................................................10
Connect with Wi-Fi (WLAN)........................................................................................................................11
Wi-Fi (WLAN) Overview......................................................................................................................11
Activate Wi-Fi (WLAN) Function.........................................................................................................11
Connect Windows PCs with Wi-Fi ......................................................................................................11
Connect Mac Computers with Wi-Fi ...................................................................................................13
Connect iOS devices (iPhone/iPod Touch/iPad) ................................................................................15
Connect an Android™ Device.............................................................................................................18
Hotspot Settings..........................................................................................................................................22
Launch the Web UI page ....................................................................................................................22
Home...................................................................................................................................................23
Connected Devices.............................................................................................................................24
Settings ...............................................................................................................................................27
About...................................................................................................................................................45
Support Tab ........................................................................................................................................46
Appendix .....................................................................................................................................................47
Troubleshooting ..................................................................................................................................47
Specifications......................................................................................................................................50
Warranty and Service ........................................................................................................................52
Warranty..................................................................................................................................................52

TOC ii
Services...................................................................................................................................................53
Customer Service ..............................................................................................................................53
Trademarks and Copyrights................................................................................................................53
Safety and Notices......................................................................................................................................54
Safety Precautions..............................................................................................................................54
Important Notice ......................................................................................................................................54
Safety and Hazards.................................................................................................................................54
Proper Battery Use and Disposal............................................................................................................55
FCC Compliance .....................................................................................................................................55
RF Exposure Information and Specific Absorption Rate (SAR) Information ......................................56
Index............................................................................................................................................................57

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Introduction
The following topics describe the basics of using this guide and your new mobile broadband device.
Before You Begin
Thank you for purchasing your new R910 Mobile Hotspot!
The following topics explain how best to use this guide to get the most out of your mobile broadband device.
Before Using Your Device
Read Safety and Notices thoroughly for proper usage.
Accessible services may be limited by subscription contract conditions.
Guide Usage Notes
Note that most descriptions in this guide are based on your device's default settings at the time of purchase.
Screenshots and Key Labels
Screenshots and Key labels are provided for reference only. Actual windows, menus, etc. may differ in
appearance.
Other Notations
In the user guide, the mobile broadband device may be referred to either as "mobile broadband device,"
"hotspot," "device," or "R910."

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Compatible Operating Systems (OS)
The table below outlines the compatible operating systems (OS) for your device. Use outside these
environments may affect performance. Additional factors (hardware, connected peripherals, installed
applications, etc.) may also affect performance.
●For computer support, OS version upgrade information, etc., see the corresponding manufacturer's
product support documentation.
●The information for operating system (compatible OS) listed below is the current information for your
device sold as of Feb.2016. Check Compatible Operating Systems for the latest information in
regards to operating environment.
Item
Description
Compatible operating systems (OS)
Windows 7, 8, 10
MacOS 10.5 or later
Android 2.1 or later
Compatible browsers
Chrome 36.0 or later
Internet Explorer 8.0 or later
Firefox 3.1 or later
Safari 5.0 or later
Package Contents
See below for details on everything you will find in the box for your R910.
●R910 Mobile Hotspot (Battery and battery cover)
●AC Charger with micro USB
●Two Get Started Guide(English version, Spanish version)

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SSID and Security Key
Before connecting Wi-Fi devices to your R910, you will need to confirm the WiFi Name and WiFi Password.
●Once your device is completely powered on, shortly press the menu button (power button) 1 time for
the WiFi Name and twice to obtain WiFi Password specific to your device (Note: when the device
display is off, the first press wakes up the display.)
You will see the WiFi Name (R910a-XXXXXX) and WiFi Password.
Additional Information
The following list describes additional information useful to know before you begin using your R910.
●Your mobile broadband device accommodates software updates. Always use the latest software.
●Note that connection speeds may drop or connections may be disabled depending on line traffic or
connection environments.

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Get Started
The following topics give you all the information you need to set up your device and wireless service the first
time.
Parts and Functions
Learn your device's primary parts and functions.
Device Layout
The following illustration outlines your device's primary external features and buttons.
To be updated.
Part
Description
Display
View device status and information
SIM card slot
Install the SIM card.
AC Charging micro USB port
Connect the micro USB cable for charging.
Battery cover
Remove the battery cover to remove or insert the battery or SIM card.
Settings Reset button
Long ress to reset your device to its default settings.
Power (Menu) button
Long press to toggle power on or off. Short press to navigate device
information
Home Screen
The following topics describe the details of your device's display layout, icons, data usage and information.
Home Screen Layout
Explore your device's home screen layout.

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To be updated [Image]
Part
Description
Status bar
Displays status indicators including connection status, signal strength,
devices connected, battery level, and more.
Status Bar Icons
The home screen's status bar may feature the following icons, depending on current status.
Icon
Description
Mobile networks connected
Service signal strength. The more bars, the better service signal received
Out of service area
Appears when roaming
The number of connected WLAN devices
Battery full
Battery low
No battery. Battery icon blinking (charging required)
Invalid SIM
No SIM
SIM Lock
Data Transfer Volume and Transfer Speed
Wireless Mode
Maximum Downlink Speed
Typical Downlink Speed
4G LTE
150 Mbps
50 Mbps

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Note: Actual speeds depend on several factors, including network conditions.
SIM Card
The SIM card is an IC card containing your device's phone number and other customer information.
Note: Your device's SIM card is pre-installed.
Handling a SIM Card
Keep the following in mind when handling a SIM card.
●Customer is responsible for any damage caused by inserting the SIM card in another-brand IC card
reader, etc. The company is not responsible in such case.
●Always keep the IC chip clean.
●Wipe clean with a dry, soft cloth.
●Avoid applying labels. May damage the SIM card.
●See instructions included with the SIM card for handling.
●The SIM card is the property of the company.
●The SIM card is replaceable (at cost) in case of loss/damage.
●Return the SIM card to the company when cancelling subscription.
●Returned SIM cards are recycled for environmental purposes.
●Note that SIM card specifications and performance may change without notice.
●It is recommended that you keep a separate copy of information that is stored on the SIM card. The
company is not responsible for damages from stored information that is lost.
●Always follow emergency procedures to suspend service if your SIM card or device (SIM card
inserted) is lost or stolen. For details, contact Customer Service.
●Always power off the mobile broadband device before inserting or removing the SIM card.

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Installing / removing a SIM Card
Follow these instructions to insert or remove a SIM card. Remember to power off your device before inserting
or removing a SIM card.
Note: Your device's SIM card is preinstalled. These instructions are for reference only.
1. Press and hold the Power key to turn off the device before inserting or removing the SIM card.
To be updated [Image]
2. Remove the battery cover.
To be updated [Image]
3. Open the SIM card cover.
To be updated [Image]
4. Insert the SIM card gently with gold IC chip facing downward
To be updated [Image]
5. Remove the SIM card by gently pressing down and sliding outwards.
To be updated [Image]
6. Close the SIM card cover and insert the battery.
To be updated [Image]
Align the contacts of the battery with the contacts in the device.
7. Attach the battery cover.
To be updated [Image]
Battery Use
The following topics explain how to insert and remove your device's battery.
Battery Cautions
Storage: Avoid storing or leaving the battery with no charge remaining. Saved information and settings
may become lost or changed, or battery may become unusable. Charge once every six months before
storing or leaving unused for a long period.

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Bulges: Depending on use, bulges may appear near end of battery life. This does not affect safety.
Replacing the Battery: The battery is a consumable item. It needs to be replaced if operating time
shortens noticeably. Purchase a new battery.
Cleaning: Clean soiled terminals between battery and device with a clean, dry cotton swab. Soiled
terminals can result in a poor connection and prevent charging, etc.
Inserting / Removing the Battery
Follow these instructions to insert your device's battery safely and properly.
1. Press and hold the Power key to turn off the device before inserting or removing the battery.
To be updated [Image]
2. Remove the battery cover.
To be updated [Image]
3. Remove the battery / Insert the battery.
To be updated [Image]
4. Replace the battery cover.
To be updated [Image]
Charge the Battery
Follow these instructions to charge your device's battery using the included AC
adapter. Battery Charging Cautions
Charging Conditions: Under low temperatures charging performance decreases. Charge in
temperatures between 5°C –35°C. Do not charge in places where there is high humidity. USB charging
may be unavailable depending on Wi-Fi router temperature.
Use Supplied Accessories: Always use the supplied AC adapter.
Precaution for Extended Use: Your device may become hot when used for a long time or while
charging, especially in high temperatures. Prolonged contact with skin may cause low-temperature burn
injuries.
The R910 and AC Adapter Becoming Warm or Hot: Your device and the AC adapter may become
warm while charging. This is not a malfunction. However, stop using them immediately if they become
extremely hot; this could indicate a malfunction.

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Charge Using the AC Adapter
Use the supplied AC adapter.
1. Plug the AC adapter into an electrical outlet.
The indicator light on the power button illuminates red when charging starts. The light turns
green when the battery is fully charged. Fully charging a battery may take up to three hours.
2. After charging, disconnect the device from the charger.
Unplug the AC adapter from the outlet, and remove the micro USB connector from the device.

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Turn Your Device On and Off
The instructions below explain how to turn your device on and off, or to restart your device if it cannot be
powered on and off using the Power button .
Turn Your Device On
■Press and hold the Power button until the device displays "Welcome".
Turn Your Device Off
Press and hold the Power button until the device displays "Goodbye".
Restart Your Device
If your device will not turn on or off using the Power button, remove and re-insert the battery (see the
section "Inserting / Removing the Battery"), then press and hold the power button again.
Note: Restarting your device does not reset the device settings.

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Connect with Wi-Fi (WLAN)
The following topics outline basic features and operations of your device's Wi-Fi (WLAN) connections,
including connecting with various OS and device types.
Wi-Fi (WLAN) Overview
Your device supports IEEE 802.11 b/g/n standards. Connect Wi-Fi devices (PC, game console, etc.) via Wi-
Fi for wireless data transfers.
Below are some basics of your device's Wi-Fi (WLAN) function.
Wi-Fi (WLAN) Information
●Advanced Settings: Change your devices Wi-Fi (WLAN) settings as required. See Wi-Fi Basic
Settings
●Simultaneous Connection: Use your device to connect up to 10 Wi-Fi devices simultaneously.
●Automatic Updates for Optimizing Wi-Fi Connection: When connected by Wi-Fi, connection
optimizing settings may be automatically received and updated.
Wi-Fi (WLAN) Usage Cautions
For added security, it is recommended that you change the default Wi-Fi network name (SSID) and Wi-Fi
password after setting up your device.
Wi-Fi (WLAN) Overview
●Your device supports IEEE 802.11 b/g/n standards. Connect Wi-Fi devices (PC, game console, etc.)
via Wi-Fi for wireless data transfers.
Activate Wi-Fi (WLAN) Function
Follow the instructions below to activate your device's Wi-Fi function and connect to the Internet via an
available 4G LTE connection. Your device searches for and makes a connection automatically upon
powering up. Use the Web UI to select a network.
Press and hold the Power button until the device displays “Welcome”.
Your device's Wi-Fi function activates and automatically connects to the Internet.
Connect Windows PCs with Wi-Fi
The following topics describe how to connect your device with various versions of Windows PCs via Wi-Fi.
Connect Windows PCs to your device with Wi-Fi.

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1. Press and hold the Power button to power on your R910.
Your device's Wi-Fi function activates and automatically connects to the Internet.
2. Activate your PC's Wi-Fi function.
The operations depicted are based on Window 10.
For other Window versions, consult your PC's operation manual for details on activating Wi-Fi.
3. On your PC, move the cursor to the upper-right or lower-right corner and select WLAN icon
Select your device's Wi-Fi Name (SSID) from the list, and click Connect.
4. Enter the Wi-Fi password and then click Next.

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The PC connects to your device. The connected status icon on your device will show an
additional device has been connected.
Connect Mac Computers with Wi-Fi
Follow the instructions below to connect a Mac computer to your device via Wi-Fi.
Note: The operations depicted are based on Mac OS X 10.10.5
1. Press and hold the Power button to power on your R910.
Your device's Wi-Fi function activates and automatically connects to the Internet.
2. On your Mac, in the Apple menu, click System Preferences… > Network.

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3. Click Wi-Fi > Turn Wi-Fi On.
Your computer's Wi-Fi function activates.
4. Select your R910's Wi-Fi Name (SSID) from the Network Name pulldown list.

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5. Enter the Wi-Fi password in the Password field, check Remember this network, and then click Join.
The computer connects to your device. The connected status icon on your device will show
an additional device has been connected.
Connect iOS devices (iPhone/iPod Touch/iPad)
The following topics outline how to connect your iPhone, iPod Touch, or iPad to your device via Wi-Fi.
Note: The operations below are based on your iPhone or iPod Touch Wi-Fi security set to [xxx].
1. Press and hold the Power button to power on your R910..
Your device's Wi-Fi function activates and automatically connects to the Internet.

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2. Select Settings > Wi-Fi.
3. Select Turn on Wi-Fi.
The iPhone or iPod Touch's Wi-Fi function activates.

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4. In the Choose a Network list, tap your R910's Wi-Fi Name (SSID).
5. Enter the Wi-Fi password and then tap Join.