Max Systems LabelMax XS User manual

USER’S
MANUAL
THERMAL TRANSFER / DIRECT THERMAL

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Contents
Copyright Declaration....................................... i
1. Introduction ........................................... ii
1.1 Product Introduction ...............................................................................ii
1.2 Compliances ............................................................................................ii
2. Operations Overview ..................................... 1
2.1 Unpacking and Inspection ......................................................................1
2.2 Printer Overview ......................................................................................2
2.2.1 Front View ......................................................................................2
2.2.2 Interior View ...................................................................................3
2.2.3 Rear View........................................................................................4
3. Setup ................................................. 5
3.1 Setting Up the Printer..............................................................................5
3.2 Loading the Media ...................................................................................5
3.2.1 Loading the Media .........................................................................5
3.2.2 Loading Media in Peel-off Mode (Option)....................................8
3.2.3 Loading Media in Cutter Mode (Option).....................................10
3.2.4 Loading the Thick Media.............................................................11
3.3 Loading the Ribbon...............................................................................12
3.4 Diagnostic Tool......................................................................................14
3.4.1 Start the Diagnostic Tool.............................................................14
3.4.2 Printer Function (Calibrate sensor, Ethernet setup, RTC
setup………) ..........................................................................................15
3.5 Setting Ethernet by Diagnostic Utility (Option)...................................16
3.5.1 Using USB interface to setup Ethernet interface......................16
3.5.2 Using Ethernet interface to setup Ethernet interface...............17
3.6 Install MicroSD Memory Card ...............................................................19
3.7 Using the PC USB Keyboard with Printer USB Host Interface (Factory
option)...........................................................................................................20
4. LED and Button Functions ................................ 21
4.1 LED Indicator .........................................................................................21
4.2 Regular Button Function.......................................................................21
4.3 Power on Utilities...................................................................................21
4.3.1 Gap/Black Mark Sensor Calibration...........................................22
4.3.2 Gap/Black Mark Calibration, Self-test and Dump Mode ...........23
4.3.3 Printer Initialization......................................................................26

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4.3.4 Set Black Mark Sensor as Media Sensor and Calibrate the Black
Mark Sensor..........................................................................................27
4.3.5 Set Gap Sensor as Media Sensor and Calibrate the Gap Sensor
27
4.3.6 Skip AUTO.BAS............................................................................28
5. Troubleshooting ........................................ 29
5.1 LED Status..............................................................................................29
5.2 Print Problem .........................................................................................30
5.3 LCD display (Factory option)................................................................31
6. Maintenance ........................................... 32
Revise History ........................................... 34

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1. Introduction
1.1 Product Introduction
This printer provides direct thermal printing at user selectable speed of: 2.0, 3.0, 4.0 or 5.0 ips.
It accepts roll feed, die-cut, and fan-fold media with gap or black mark. All common bar codes
formats are available. Fonts and bar codes can be printed in 4 directions, 8 different
alphanumeric bitmap fonts and built-in scalable font capability. You will enjoy trouble free, high
throughput for printing labels with this printer.
1.2 Compliances
CE Class B:
EN55022: 1998+A1: 2000+A2: 2003
EN55024: 1998+A1: 2001+A2: 2003 IEC 61000-4 Series
EN61000-3-2: 2006 & EN61000-3-3: 1995+A1: 2001
FCC Part 15, Class B
UL, CUL: UL60950-1
C-Tick:
CFR 47, Part 15/CISPR 22 3rd Edition: 1997, Class B
ANSI C63.4: 2003
Canadian ICES-003
TÜ V/Safety: EN60950-1 / IEC 60950-1
Wichtige Sicherheits-Hinweise
1. Bitte lesen Sie diese Hinweis sorgfältig durch.
2. Heben Sie diese Anleitung fűr den späteren Gebrauch auf.
3. Vor jedem Reinigen ist das Gerät vom Stromentz zu trennen. Verwenden Sie keine
Flüssig-oder Aerosolreiniger. Am besten eignet sich ein angefeuchtetes Tuch zur
Reinigung.
4. Die Netzanschluß-Steckdose soll nahe dem Gerät angebracht und leicht zugänglich
sein.
5. Das Gerät ist vor Feuchtigkeit zu schűtzen.
6. Bei der Aufstellung des Gerätes ist auf sicheren Stand zu achten. Ein Kippen oder
Fallen könnte Beschädigungen hervorrufen.
7. Beachten Sie beim Anschluß ans Stromnetz die Anschlußwerte.
8. Dieses Gerät kann bis zu einer Außentemperatur von maximal 40℃betrieben werden.
1. HAZARDOUS MOVING PARTS IN CUTTER MODULE. KEEP FINGER AND OTHER BODY
PARTS AWAY.
2. THE MAIN BOARD INCLUDES REAL TIME CLOCK FEATURE HAS LITHIUM BATTERY
CR2032 INSTALLED. RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE.
3. DISPOSE OF USED BATTERIES ACCORDING TO THE MANUFACTURER INSTRUCTIONS.

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WARNUNG!
GEFÄ HRLICHE BEWEGLICHE TEILE –FINGER UND ANDERE KÖ RPERTEILE
FERNHALTEN!
VORSICHT!
EXPLOSIONSGEFAHR BEI ERSATZ DER
BATTERIE DURCH UNZULÄ SSIGEN TYP.
VERBRAUCHTE BATTERIEN IMMER
VORSCHRIFTSGEMÄ SS ENTSORGEN!
B급기기
(가정용 정보통신기기)
이기기는 가정용으로 전자파 적합등록을 한기기로서
주거지역에서는 물론 모든 지역에서 사용할 수있습니다.
Note：
The maximum printing ratio per dot line is 15% for this printer. To print the full web black line, the
maximum black line height is limited to 40 dots, which is 5mm for 203 DPI resolution printer and
3.3mm for 300 DPI resolution printer.

2. Operations Overview
2.1 Unpacking and Inspection
This printer has been specially packaged to withstand damage during shipping. Please
carefully inspect the packaging and printer upon receiving the bar code printer. Please retain
the packaging materials in case you need to reship the printer.
Unpacking the printer, the following items are included in the carton.
One printer unit
󰿁Windows driver CD disk
One quick installation guide
One power cord
One auto switching power supply
One USB interface cable
One paper core

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2.2 Printer Overview
2.2.1 Front View
1. LCD display (Factory option)
2. LED indicator
3. Feed button
4. Paper exit chute
5. Media view window
6. Top cover open lever
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3
6
5
4
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2.2.2 Interior View
1. Ribbon access cover
2. Ribbon rewind hub
3. Ribbon rewind gear
4. Print head
5. Ribbon supply hub
6. Gap sensor (receiver)
7. Media holders
8. Media guide
9. Top cover support
10. Black mark sensor
11. Platen roller
12. Gap sensor (transmitter)
13. Media guide adjuster knob
14. Top cover
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6
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10
7
1
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5
2
3
9
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2.2.3 Rear View
1. Power switch
2. Power jack socket
3. USB interface
4. USB host (Factory option)
5. RS-232C interface / Ethernet interface (Option)
6. SD card socket
Note:
* The interface picture is for reference only. Please refer to the product specification for the interface
availability.
* Recommended MicroSD card specification.
SD card spec
SD card capacity
Approved SD card manufacturer
V1.0, V1.1
MicroSD 128 MB
Transcend, Panasonic
V1.0, V1.1
MicroSD 256 MB
Transcend, Panasonic
V1.0, V1.1
MicroSD 512 MB
Transcend, Panasonic
V1.0, V1.1
MicroSD 1 GB
Transcend, Panasonic
V2.0 SDHC CLASS 6
MicroSD 4 GB
Transcend
- The DOS FAT file system is supported for the SD card.
- Folders/files stored in the SD card should be in the 8.3 filename format
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4
3
1
5
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3. Setup
3.1 Setting Up the Printer
1. Place the printer on a flat, secure surface.
2. Make sure the power switch is set to “off”.
3. Connect the printer to the computer with the provided USB cable.
4. Plug the power cord into the AC power cord socket at the rear of the printer, and then plug
the power cord into a properly grounded power outlet.
Note: Please switch OFF printer power switch prior to plug in the power cord to printer power jack.
3.2 Loading the Media
3.2.1 Loading the Media
1. Open the printer top cover by pulling the tabs located on each side towards the front of the
printer, and then lift the top cover to the maximum open angle.
3. Separate the media holders to the label roll width.

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4. Place the roll between the holders and close them onto the core. Place the paper, printing
side face up, through the media guides, media sensor and place the label leading edge
onto the platen roller.
5. Move the media guides to fit the label width by turning the media guide adjuster knob.

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6. Hold the top cover and press the top cover support to disengage the top cover support
with lower inner cover. Gently close the top cover. Make sure the cover latches securely.

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3.2.2 Loading Media in Peel-off Mode (Option)
1. Refer to section 3.2.1 to load the media.
2. Open the top cover and peel-off panel after calibrated the sensor.
3. Lead the media through the backing paper opening, beneath the peel-off roller.
4. Push the peel-off panel back to the printer.
Peel-off panel
Peel-off roller
Backing paper opening

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5. Close the top cover gently.
6. Press the FEED button to test.
Note:
Please calibrate the gap/black mark sensor when changing media.
Backing paper (Liner)

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3.2.3 Loading Media in Cutter Mode (Option)
1. Refer to section 3.2.1 to load the media.
2. Lead the media through the cutter paper opening.
3. Close the top cover gently.
Note:
* Please calibrate the gap/black mark sensor when changing media.
* Regular cutter specification:
Full cut: Paper thickness: 0.06 ~ 0.19 mm, 200,000 cuts
Partial cut: Paper thickness: 0.06 ~ 0.12 mm, 500,000 cuts
* Except for the linerless cutter, all regular/heavy duty/care label cutters DO NOT cut on media with glue.
Cutter paper opening

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3.2.4 Loading the Thick Media (Thickness is 0.19 mm)
1. Open the printer top cover by pulling the tabs located on each side towards the front of
the printer, and then lift the top cover to the maximum open angle.
2. Remove the lower front cover.
3. Disengage the platen holder tabs from the lower inner cover by pulling out the right side
and left side tabs. Alter the both side tabs into the 90 degree position for thick label.
4. Reassemble the lower front cover in the reverse procedure.
5. Refer to section 3.2.1 to load the media.
Lower front cover
The tab here is for regular
label.
The tab here is for thick label.
(Thickness is 0.19 mm)
Tab

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3.3 Loading the Ribbon
1. Open the printer’s top cover by pulling the top cover open levers located on each side of
the printer and lifting the top cover to the maximum open angle.
2. Insert the ribbon right side onto the supply hub. Align the notches on the left side and
mount onto the spokes.
3. Open the ribbon access cover.
4. Insert the paper core right side onto the rewind hub. Align the notches on the left side and
mount onto the spokes.

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5. Pull the leading ribbon to pass the print head.
6. Stick the ribbon onto the ribbon rewind paper core.
7. Turn the ribbon rewind gear until the ribbon plastic leader is thoroughly wound and the
black section of the ribbon covers the print head. Close the ribbon access cover and the
top cover.

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3.6 Install MicroSD Memory Card
1. Open the SD memory card cover.
2. Insert the MicroSD card into the socket.
3. Close the memory card cover.
* Recommended SD card specification.
SD card spec
SD card capacity
Approved SD card manufacturer
V1.0, V1.1
MicroSD 128 MB
Transcend, Panasonic
V1.0, V1.1
MicroSD 256 MB
Transcend, Panasonic
V1.0, V1.1
MicroSD 512 MB
Transcend, Panasonic
V1.0, V1.1
MicroSD 1 GB
Transcend, Panasonic
V2.0 SDHC CLASS 6
MicroSD 4 GB
Transcend
- The DOS FAT file system is supported for the SD card.
- Folders/files stored in the SD card should be in the 8.3 filename format