MBTelehealth SX Series User manual

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MBTelehealth - SX Series with TRC6 Remote User Guide
SX Series with
TRC6 Remote Control
User Guide

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MBTelehealth - SX Series with TRC6 Remote User Guide
OVERVIEW ......................................................3
BASIC NAVIGATION ...............................................4
GENERAL USE ...................................................5
Setup ......................................................................5
Microphone..................................................................6
Volume .....................................................................6
Site to Site Calls ..............................................................7
Connecting to an MBT Site............................................................ 7
Connecting to a site outside the MBT Network ............................................ 8
Adding Favorites ................................................................... 8
Far End Control: Site to Site .......................................................... 9
Sharing Presentation: Site to Site ...................................................... 10
Sharing Content: Patient Camera - Site to Site............................................ 11
Screen Layout: Presentation - Site to Site ............................................... 12
Multi-Site Event Calls (MCU) ....................................................12
Connecting to a Multi Site (MCU) Call ................................................... 12
Screen Layout/Far End: No Presentation - Multi-Site ....................................... 12
Sharing Presentation: Multi-site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Sharing Content: Patient Camera - Multi-site ............................................. 14
Screen Layout: Presentation - Multi Site ................................................ 15
Receiving and Ending Video Calls ................................................16
DUAL VIDEO ENABLED EQUIPMENT..................................17
TROUBLESHOOTING ..............................................18
ADDITIONAL TRAINING INFORMATION ................................19
VIDEOCONFERENCING ETIQUETTE ..................................19

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MBTelehealth - SX Series with TRC6 Remote User Guide
This user guide will provide you with an overview and the knowledge to setup and use the SX series equipment
with the TRC6 remote control.
Camera: high quality imaging device which
transmits images to the screen/monitor. The
camera movements are controlled by a wireless
infra-red (IR) remote control that controls a
variety of functions, both on the near and far
end.
OVERVIEW
The main components included with the SX Series are the Camera, Codec, Ethernet Cable, Microphone,
Screen/Monitor and Remote. In some instances there may also be a router.
Codec: central part of the videoconferencing
equipment. The main task of the codec is the
compression of outgoing video, audio and data, the
decompression of the incoming information and the
transmission of this information between endpoints.
The name codec comes from a combination of the
two words compression and decompression.
Remote: used to place calls, adjust the volume,
navigate screens and select options. It controls
all functions of the videoconferencing equipment,
including moving the camera.
Screen/Monitor: built-in screen/monitor displays
the far end or the near end image and content as
selected by the user.
Main Components

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MBTelehealth - SX Series with TRC6 Remote User Guide
BASIC NAVIGATION
The TRC6 Remote is used to operate your video equipment and the system will not work without it. Here are
some commonly used features:
Basic Features of the TRC6 Remote
Operating Tips
Use the Arrow keys to move
the cursor around the screen
and press OK/Enter to open
the selected menu eld.
The Home screen should always be displayed prior to connecting to a site; if not, this may mean that a previous
call was not disconnected. If you do not see the Home screen, press End Call on the remote to disconnect prior
to connecting to your site.
Use the Back button to go
one step back and to exit a
menu.
Use the Back button to display
the onscreen menu options at
any time.
1 2 3
•Arrow keys
•Field selector
•Camera controls
Call
Keypad
OK/Enter
Volume control and Camera zoom +/-
Microphone mute/
unmute
Back
(takes you back one step)
End Call

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MBTelehealth - SX Series with TRC6 Remote User Guide
GENERAL USE
The following sections will provide instructions for using your SX series equipment with the TRC6 remote
control to place and receive videoconference calls.
Setup
Setup and Use the Equipment
Camera Controls and Selfview
Wake the codec by picking up the remote and pressing the OK/Enter button and turn on the video
screen/monitor if required. In a few seconds you will see the home screen.
Before the session starts check the selfview and adjust your camera as required. The selfview displays
an image of your camera view onscreen and shows you what you will be sending to the other site. The
selfview appears as a PIP (Picture-in-Picture). Note: Ensure you move your camera to the correct location
at the start of your event.
•Arrow over to the Camera
icon in the top right corner and
press OK on the remote.
•Press OK on the camera icon to
display the camera control options.
•Use the arrows to adjust the pan/
tilt and zoom in and out using the
+/- keys on the remote (as shown
below).
•You can show/hide selfview
or maximize/minimize by
selecting the applicable icon.
•Press the Back button
on the remote to exit the
camera controls.
Show/hide selfview
Camera
controls:
pan, tilt and
zoom controls
(use the keys
on the remote).
Press Back to exit the
menu.
Maximize/minimize
selfview.

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MBTelehealth - SX Series with TRC6 Remote User Guide
Move the PIP (Picture-in Picture)
•Navigate to Layout ( )
in the upper right corner and
press OK.
•The Layout icon will appear
only when relevant.
•Arrow down to select the
box to be moved (box will turn
blue).
•Use the Arrow keys to
move the box to one of the
predened locations.
•Press OK when nished.
•The image will now assume its
original size.
Note: this same process can
be used to move the selfview
box.
Mute and Unmute the Microphone
Microphone
Mute and unmute the microphone. (Note: When you have muted the microphone
you will see the mute icon on the screen.) You can also press the button on the
microphone itself.
Unmute (site can hear you: light on microphone = green)
Mute (site cannot hear you: light on microphone = red,
Adjust the Volume
Volume
Press and hold the left side (-) of the Volume key to decrease the volume and the right
side (+) to increase the volume.
(Note: When using the camera control menu options, the +/- key is used to zoom the
camera in and out. If you need to change your volume while in the camera control
menu, press the Back button to exit the controls.)
the mute icon will remain onscreen until unmuted.
V

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MBTelehealth - SX Series with TRC6 Remote User Guide
Connect to an MBT Site
Site to Site Calls
Connecting to an MBT Site
TIP If you accidentally disconnect your call, you can press the green Call button on the remote
“twice” to redial.
•Use the Arrows to go up
and across to the Directory
tab.
•Either scroll down to access
your Local contacts/
favorites OR scroll up and
press OK to activate the
virtual keyboard.
•Enter a few letters and
matches will appear as you
type.
•Scroll down and press OK
to select the site.
•Press the green Call button
on the remote to place the
call.
•Press the green Call button
on the remote control to
display the directory and
search eld.
The Home screen should always be displayed prior to connecting to a site; if not, this may mean
that a previous call was not disconnected. If you do not see the Home screen, press End Call to
disconnect prior to connecting to your site.
•Press the red
End Call button
on the remote to
terminate the call.
OR •Use the Arrow keys to
select End and press
OK to terminate the call.
DO NOT select Add - this is not
a feature used by MBTelehealth.
You will encounter technical
problems with audio/video if this
is used.

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MBTelehealth - SX Series with TRC6 Remote User Guide
Connect to a Site Outside the MBT Network
Connecting to a site outside the MBT Network
•Press the green Call button on the remote.
•Start typing the Dial in # you were given by using the
keypad numbers on the remote.
•The number will appear onscreen as you type.
•Use the Back button to backspace if you make an error.
•Press the green Call button on the remote control to place
the call.
You can add a site from the Directory or from the Recent Calls list to the Favorites list. The number will
also appear under Local Contacts on the Directory tab. This is helpful for sites who would like to add
their most frequently called sites from this particular equipment.
Adding Favourites
Adding Favorites
•Press the green Call button on the remote control.
•Use the Arrow keys on the remote control to go
between Recents and Directory and then to go down in
one of the lists.
•Press OK on the remote to select the entry and invoke
the call menu.
•Move the cursor down to select Mark as
Favorite.
•Press OK on the remote control to make the
selected entry a favorite.
(Note: Local contacts under the Directory tab
contains sites that were previously marked as
favorites and then un-marked as favorites.)
•Press the red End Call
button on the remote to
terminate the call.
OR •Use the Arrow keys to select End
and press OK to terminate the call.

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MBTelehealth - SX Series with TRC6 Remote User Guide
Far End - Site to Site
•Navigate to the Participants icon in the top
right corner of the screen ( ) and press
OK. (You will now see a list showing your site
and the other site.)
•Arrow down to select the other site in order to
control their camera and press OK.
•Navigate to the Camera icon and press OK
to invoke the camera controls.
•Adjust Pan, Tilt and Zoom as required using
the keys on the remote.
•Press Back or OK to exit far end control.
Do not press Drop or you will disconnect your call.
Taking far end camera control allows you to move the camera at the far end site. Before taking control,
always request permission rst. You may need to take far end camera control if the person on the other
end is unable to operate their own camera.
Far End Control: Site to Site

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MBTelehealth - SX Series with TRC6 Remote User Guide
VGA Connector
There will be VGA/ DVI cable already plugged into the equipment.
Plug the VGA end into your laptop and turn the laptop on.
Share Presentation: Site to Site
Sharing Presentation: Site to Site
TIP If your laptop does not display your presentation, press +keys on your keyboard
and select Duplicate.
P
You may also need to change your resolution to 1280x720.
•Make sure your presentation source is
connected and on.
•Press the Back button on the remote to
display the onscreen menu items.
•Select Share and press OK on the remote
control to share your presentation.
•The size of the shared image is controlled
by pressing the Minimize icon (select if
required).
•Select Stop Sharing and press OK on
the remote when you are nished your
presentation.
Share Add

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MBTelehealth - SX Series with TRC6 Remote User Guide
The GlobalMed TotalExam HD camera is the only patient camera that can be used with this equipment.
Sharing Content: Patient Camera - Site to Site
Plug the AC adaptor into the POD and into an outlet.
Using the HD to VGA adaptor convertor, plug the HD end into the back of the POD (use port to left of
switches) and the other end into the VGA cable that’s connected to the back of your mobile cart.
Using the HDMI-HDMI mini cable, plug the HDMI end into the front of the POD and the mini end into the
end of the camera.
Press the small black power button on the front of the POD. The LED on the front of the POD will light
up once both ends of the cables are connected.
Press the Back button on the remote to bring up the Share option and press Share and then OK on the
remote control. (Note: Hold the camera with the buttons facing up; press FF to freeze the image.)
You should now see the patient camera image displayed on the video conference monitor.
Select Stop Sharing when you are nished.
Sample equipment
(may be xed or mobile)
Important - Connecting the pod
1
3
2
4
6Image will
be here
Only use the
HDMI port to
the left of the
switches
Back of Pod
Make sure the 1st & 3rd switches are ipped up.
HD to VGA adaptor
convertor should be
located in the box with
your camera.
Tongue depressor
attaches to the end of
the camera.
5
Sharing Content - Patient Camera
Site to Site
Share Add

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MBTelehealth - SX Series with TRC6 Remote User Guide
Connect to an MCU Call
Multi-Site Event Calls (MCU)
Connecting to a Multi Site (MCU) Call
•If you are participating in a multi-site event (3 or more participating sites) you will be automatically connected by the
MBTelehealth service desk at the scheduled start time.
•Do not attempt to connect to another location.
•You will be automatically disconnected at the scheduled end time. ***There will be a 10 minute warning prior to the
disconnection.
•When your unit accepts a call it turns the microphone off so you will need to unmute when your session starts.
Screen Layout: Presentation - Site to Site
Screen Layout: Presentation- Site to Site
If you are connected to another piece of equipment that has dual video enabled they are able to see both of
your feeds; both your camera view and your presentation and they will have full control over their own layout.
•Use the Arrow keys to move horizontally to the
new layout you would like to use and press OK.
(see options below).
Equal Overlay Prominent Single
Your Site Other Site
Selfview box
•Navigate to Layout ( ) in the upper right
corner and press OK. This icon will appear only
when relevant.
Screen Layout: No Presentation Multi-Site
Screen Layout/Far End: No Presentation - Multi-Site
During multi-site calls, Layout allows you to control how the other sites are displayed on your screen.
TIP
Press the Back or
OK button on the
remote to return to
near end.
If the selfview box is activated you can move the PIP around the screen: arrow down to select the selfview
box, press OK on the remote and move it to the desired location. (refer to the Move the PIP section for more details.)
•Select the participant box ( ), scroll
down to Multi-site-MCU and press OK on
the remote.
•Select Camera and then press OK again.
•Use the Up/Down arrows to scroll through
the layout options.
Multi-site-MCU

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MBTelehealth - SX Series with TRC6 Remote User Guide
Focus speaker during multi-site (MCU): If you notice that the voice activation is no longer working
you may have accidentally overridden it. To reactivate it select the participant box, scroll down to the
MCU site and press OK on the remote. Select Camera and then press OK and then use the left/right
arrow keys. Keep scrolling until you see the presenter icon. Voice activation is now in effect.
VGA Connector
Share Presentation:
Multi-site
Sharing Presentation: Multi-site
TIP If your laptop does not display your presentation, press + keys on your
keyboard and select Duplicate.
P
You may also need to change your resolution to 1280x720.
•Make sure your presentation source is
connected and on.
•Press the Back button on the remote to
display the onscreen menu items.
•Select Share and press OK on the remote
control to share your presentation.
•The size of the shared image is controlled
by pressing the Minimize icon (select if
required).
•Select Stop Sharing and press OK on
the remote when you are nished your
presentation.
Share Add
There will be VGA/ DVI cable already plugged into the equipment.
Plug the VGA end into your laptop and turn the laptop on.

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MBTelehealth - SX Series with TRC6 Remote User Guide
The GlobalMed TotalExam HD camera is the only patient camera that can be used with this equipment.
Sharing Content: Patient Camera - Multi-site
Plug the AC adaptor into the POD and into an outlet.
Using the HD to VGA adaptor convertor, plug the HD end into the back of the POD (either port) and the
other end into the VGA cable that’s connected to the back of your mobile cart.
Using the HDMI-HDMI mini cable, plug the HDMI end into the front of the POD and the mini end into the
end of the camera.
Press the small black power button on the front of the POD. The LED on the front of the POD will light
up once both ends of the cables are connected.
Press the Back button on the remote to bring up the Share option and press Share and then OK on the
remote control. (Note: Hold the camera with the buttons facing up; press FF to freeze the image.)
You should now see the patient camera image displayed on the video conference monitor.
Select Stop Sharing when you are nished.
Sample equipment
(may be xed or mobile)
Important - Connecting the pod
1
3
2
4
6Image will
be here
Only use the
HDMI port to
the left of the
switches
Back of Pod
Make sure the 1st & 3rd switches are ipped up.
HD to VGA adaptor
convertor should be
located in the box with
your camera.
Tongue depressor
attaches to the end of
the camera.
5
Sharing Content - Patient Camera
Multi-site
Share Add

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MBTelehealth - SX Series with TRC6 Remote User Guide
•Navigate to Layout ( ) in the
upper right corner and press OK. This
icon will appear only when relevant.
Screen Layout: Presentation - Multi Site
Screen Layout: Presentation - Multi Site
If you are connected to another piece of equipment that has dual video enabled they are able to
see both of your feeds; both your camera view and your presentation and they will have full control
over their own layout.
•Use the Arrow keys to move horizontally
to the new layout you would like to use and
press OK.
If the selfview box is activated you can move the PIP around the screen:arrow down to
select the selfview box, press OK on the remote and move it to the desired location. (refer to
the Move the PIP section for more details.)
Equal Overlay Prominent Single
Your Site Other Site
Selfview box

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MBTelehealth - SX Series with TRC6 Remote User Guide
Receiving and Ending Video Calls
TIP
If you are participating in a multi-site event (3 or more participating sites) you will
be automatically connected by the MBTelehealth service desk at the scheduled start time.
Do not attempt to connect to another location.
You will be automatically disconnected at the scheduled end time. ***There will be a 10 minute
warning prior to the disconnection.
When your unit accepts a call it turns the microphone off so you will need to ‘unmute” when your
session starts.
Receiving and Ending Video Calls
Receiving Calls
Your Cisco SX series with TRC6 Remote has been congured to automatically accept all
incoming connection requests. This means that both site to site connections initiated by
another site and multi-site connections will be automatically connected. (note: Contact your FES
to conrm if your particular equipment has been congured this way)
You will hear a dial tone that indicates there is an incoming call and your microphone will
automatically mute so that the connecting site cannot overhear what you are discussing. Once
the connection is made, you will need to unmute your microphone so that the other site(s) can
hear you.
Ending Calls
At the completion of every call, press End to disconnect.
If you are connected to a site (or a multi-site event) and
another site dials into your equipment you will need to
Decline the call. By default, Add is highlighted so you
will need to arrow over to Decline and press OK on the
remote.

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MBTelehealth - SX Series with TRC6 Remote User Guide
DUAL VIDEO ENABLED EQUIPMENT
Dual Video Enabled Equipment
TIP
Note: This information is only applicable for point to point calls when both units are using
dual video enabled equipment.
The equipment listed below supports dual video which allows users to display and view two different
live video feeds simultaneously. For instance, you could view both the PC presentation as well
as the person who delivers the presentation. With two video streams, the receiving site is able to
control the layout of how they view each of the feeds.
If the connecting video system does not support dual video then no second video stream will be
established for this system and the camera or PC presentation will be shown as the main video
feed.
If both pieces of equipment are dual video enabled then both sites are able to change their own
screen layout by pressing Layout and selecting the desired option.
•VX Clinical Assistant (Mobile Cart)
•Ergotron Cart
•Cisco SX series equipment
•MX200/300 Touchscreen
•Touchpad 10

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MBTelehealth - SX Series with TRC6 Remote User Guide
TROUBLESHOOTING
Audio Issues
Issue Possible Cause Resolution
Far end site unable to hear you • Your microphone is muted (red light is on)
• Your microphone is obstructed or too far from
the person speaking
• Un-mute your microphone
• Check microphone and ensure it points towards the person
speaking
Unable to hear far end site • Microphone is muted at far end site
• Near end monitor and/or codec volume is too
low
• Ask far end site to un-mute their microphone
• Increase the volume on the monitor and/or the codec
Audio distortion from far end site • Far end site monitor volume is too high • Ask far end site to turn down the volume on their monitor
Echo or distortion at near end when
people speaking
• Far end microphone is situated too close to the
monitor
• Speaker/volume is too high on far end monitor
• Ask to move microphone further away from monitor
• Ask far end site to turn volume down on their monitor
Video Issues
Issue Possible Cause Resolution
Picture is blank on the monitor • System has gone into “sleep” mode
• Monitor has been powered off
• Monitor input has changed
• Pick up the remote, system will reactivate in normal mode
• Turn the monitor on
• Check to see if the monitor input has been changed (using
the select or input button on the TV Monitor)
Near-end site unable to hear or see
the picture from far-end peripheral
• Cables are not properly connected
• Share has not been selected or you have not
pressed OK on the remote
• Check for correct input selection on remote control
• Check that output from laptop or patient camera are
connected properly
If you are experiencing any problems with the videoconferencing equipment or have any questions,
please contact the Service Desk for assistance:
Service Desk 204-940-8500 Option 4
or toll-free 1-866-999-9698 Option 4
NEED HELP?

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MBTelehealth - SX Series with TRC6 Remote User Guide
ADDITIONAL TRAINING INFORMATION
VIDEOCONFERENCING ETIQUETTE
For additional information on videoconference equipment visit www.mbtelehealth.ca or contact your
Facilitator-eHealth Solutions.
The following tips on videoconferencing etiquette will help prepare you for a successful session:
9Assume that people can see and hear you as the camera and microphone are always “Live”.
9Always check your selfview so you are aware of what will be displaying at the far-end site.
9Conrm that the other site can see and hear you and identify yourself and anyone else in the room.
9Speak directly towards the microphone and use your normal speaking voice.
9Try to avoid a lot of movement or shufing of papers as this may affect the quality of the sound
transmission.
9Due to the audio delay, pause for clients to ask or answer questions or when they have comments.
9Always ensure there are no further questions and that the client is aware of follow-up instructions
before signing off.