MD HearingAid Pro User manual

PRO User
Manual

“I hear every word and song in church.
I hear the birds. And I never have to
ask anyone to repeat themselves.
I have my life back.”
– Elizabeth H.
1

CONGRATULATIONS
With the PRO, you are back in control of the sounds
around you, thanks to tried-and-true analog technology,
paired with user-adjustable controls.
Please read this User Manual in its entirety.
Practice and patience are important as your ears
relearn how to hear. Your results, and improved quality
of life, will depend on the type and degree of your
hearing loss, your expectations, and frequency of use.
2

Our hearing instrument specialists are ready
to provide assistance with any questions you
may have. Take advantage of our free
one-on-one phone consultations.
312-366-3899
Mon.—Fri. 8:00 am—4:30pm (CST)
[e-mail]
24 hours a day, 7 days a week
WE’RE ALWAYS
HERE FOR YOU
3

4

TABLE OF CONTENTS
5

Package Contents .......... 7
PRO Diagram ..............9
Quick Start Guide..........12
1. Insert Battery and......13
Battery Information
2. Place PRO On Ear ......15
3. Turn PRO On and ......16
Program Selection
Replacing Tips and Tubing ..17
Replacing Thin Tubing . . . . 18
Replacing ComfortTIP™....19
Ordering Replacements ...20
Care and Cleaning .........21
Using the Telephone .......23
Protection Plan............24
Troubleshooting...........25
Warranty and Repair .......29
Return Policy .............31
Warning to Hearing ........33
Aid Dispensers
Important Notice ..........35
Notice of Cancellation .....37
Technical Specications ....38
6

A) MDHearingAid®PRO
with Thin Tubing and Open ComfortTIP™,
assembled for your convenience.
B) Size 13 Batteries
Remove orange tab and wait at least one minute
before use. See page 13 for instructions.
C) Cleaning Tool
with Brush, Magnet, and Wire.
See page 21 for instructions.
PACKAGE CONTENTS*
7

Magnet BrushWire
*Contents will vary depending on product ordered.
C)
Tab
B)
A)
ComfortTIP
Thin
Tubing
8

PRO comes assembled for your convenience.
PRO DIAGRAM
Tubing Base
Volume Dial
Stabilizer Bar
Battery
Compartment
Thin Tubing
Program &
Power Switch
Microphone
Threaded
End
ComfortTIP™
PRO
Body
9

“It only took 10 minutes
to get comfortable with, and I
haven’t looked back! Now I can
hear one person in a roomful of
people. My PRO is relieving the
isolation that came from being
lost in the unintelligible noise.”
–Marilyn B.
10

“I hadn’t been able to
hear music in stereo
for 40 years. The PRO made
a tremendous change in my
hearing. Thank you!”
–Joe B.
11

STEPS
QUICK START GUIDE
Three Easy Steps for Using Your MDHearingAid®PRO
If you have a pair, rst identify the left and right aid.
Step 1: Insert Battery
Step 2: Place PRO On Ear
Step 3: Turn PRO On
Left PRO in
left hand.
To identify left/right PRO: Hold an aid upright in each hand, with controls facing
you. The Tips/Tubing point toward each other when in the correct hand.
Right PRO in
right hand.
12

STEP 1
1minute
STEP 1:INSERT BATTERY
Battery Type: Size 13 zinc-air (orange tab)
a) Remove orange adhesive tab to activate
battery. Wait one (1) FULL minute for battery
to become fully operational.
b) Push Nail Grip downward to open
Battery Compartment. With the red “+” side
of Battery Compartment facing up, use the
Cleaning Tool Magnet (or your ngers) to
insert battery.
c) Close Battery Compartment.
Please note: If Battery Compartment does
not close easily, battery may be inserted
upside down.
Positive
(+) side up
b)
a)
c)
13

STEP 1 Battery Information
Battery Removal:
1. Hold PRO with screws facing up and
open Battery Compartment.
2. Remove battery with Cleaning Tool Magnet
or turn PRO over and let battery fall in hand.
Battery Tips:
• Switch PRO OFF and open Battery
Compartment when not in use.
• Store batteries in original packaging.
• Do not use expired, unsealed, or corroded batteries.
• Do not leave exhausted battery in PRO.
Caution! Be sure to keep batteries out of reach from children and pets.
If a battery is accidentally swallowed, seek medical attention immediately,
or call The National Battery Hotline collect at 202-625-3333.
Screws
14

STEP 2
ý
þ
a) Hold Thin Tubing at Stabilizer Bar
junction. Insert ComfortTIP with gentle
pressure into ear canal.
b) Place PRO Body behind ear. The curve
of Thin Tubing should rest on top of ear
comfortably (next to glasses).
c) Tuck Stabilizer Bar in the outer bowl of ear.
It may be trimmed to suit the size of your ear.
b)
a)
c)
The MDHearingAid®PRO
in nal position
STEP 2:PLACE PRO ON YOUR EAR
Prevent Tip from coming off in ear.
Always verify ComfortTIP™ is pushed all the
way on Tubing before inserting Tip in ear.
15

STEP 2 STEP 3
The PRO uses a Power & Program Switch:
• To turn PRO ON, ip switch to Program ‘N’ or ‘H’.
• To turn PRO OFF, ip switch to ‘O’.
Program Selection
Try both Programs at various volumes to nd
which combinations work best for you.
• ‘N’ indicates Normal amplication of high, mid,
and low frequencies. Use Program ‘N’ if you have
a “at” loss (a hearing loss in all frequencies).
• ‘H’ indicates High to mid frequency amplication
with less amplication in low frequencies. Use
Program ‘H’ if you have a “sloping” hearing loss,
or if you desire less background noise.
ON
OFF
STEP 3:TURN PRO ON
CAUTION! To avoid a sudden blast of sound, raise the volume SLOWLY
until you can hear speech comfortably.
Program &
Power Switch
16

Tips and tubing are left and right ear specic.
Thin Tubing:
• The red label indicates right ear.
• The blue label indicates left ear.
ComfortTIPs™:
• Right ear tips curve to the right.
• Left ear tips curve to the left.
REPLACING TIPS AND TUBING
Left
Right
Left Right
Please note: If you require a different size,
you’re not getting enough volume, or you’re
experiencing whistling at higher volumes,
please call 312-366-3899 for alternative
tubing and tip options.
17

Replacing Thin Tubing
a) Remove Tubing: Turn Tubing Base
counter-clockwise (like a bottle cap),
or hold Tubing Base rm and twist
PRO Body clockwise to detach.
b) Attach new Tubing: Gently turn Tubing
Base clockwise onto PRO Body, or twist
PRO Body counter-clockwise into Tubing Base.
c) Make sure Tubing Base is ush with
sides of PRO Body when you are nished.
Please note: The PRO Body can be used for
either the left or right ear. Only Thin Tubing
and ComfortTIPs™ are ear-specic.
b)
a)
c)
18

ý
Replacing ComfortTIP
a) Hold Tubing with one hand and
remove ComfortTIP with other hand.
b) Align new ComfortTIP so vented end is
lined up with Stabilizer Bar. Push Tip over
the ridges on end of Tubing.
c) IMPORTANT: The end of the Tubing
should be visible through the opening of
the ComfortTIP. Otherwise, Tube may detach
from Tip when removing PRO from your ear.
Please note: ComfortTIPs™are left and
right ear specic.
Vented
End
b)
a)
c)
Stabilizer
Bar
19