MDHearing AMP User manual

User Manual
AMP
v04.20

Congratulations
With the AMP, you are back in control of the sounds
around you, thanks to advanced digital technology,
paired with user-adjustable controls.
Please read this User Manual in its entirety.
Practice and patience are important as your ears relearn
how to hear. Your results, and improved quality of life,
will depend on your hearing, your expectations, and
your frequency of use.
“
I’m able to hear and
join conversations.
These have made
my life so much
more enjoyable.
— Jerry W.

We’re here to help.
Our U.S.-based hearing instrument specialists are
the heart and soul of MDHearing. They’re happy
to guide and assist you with any questions you
may have. Take advantage of our free one-on-one
phone consultations.
“
The customer
service has been
outstanding. They
continue to solve
the problem and
give solutions.
— Joan P.
800-823-9819
Mon.—Fri. 8:00am—4:30pm (CST)
[email protected]
24 hours a day, 7 days a week

Package Contents...........2
AMP Diagram ...............3
Quick Start Guide ...........4
Insert Battery/Turn On ......5
Place AMP On Ear ...........8
Adjust Volume..............9
Program Selection .........10
Care and Cleaning .........11
Replacing Tips and Tubing..13
Troubleshooting ...........17
Warranty and Repair .......21
Return Policy..............23
Warnings .................25
Technical Specifications ....26
Table of Contents Package Contents*
*Contents will vary depending on quantity ordered.
a) AMP Device(s)
c) Cleaning Tool
b) Size 13 Batteries
Wire Magnet Brush
Thin Tubing
ComfortTIP™
2

AMP
Body
AMP Diagram
Volume Dial
Battery
Compartment
(on/o control)
Thin Tubing
AMP comes assembled for your convenience.
ComfortTIP™
Tubing Base
Stabilizer Bar
Microphone
Threaded
End
Program Button Le AMP in
le hand.
Right AMP in
right hand.
Quick Start Guide
Three Easy Steps for Using Your MDHearing AMP
If you have a pair, first identify the le and right device.
Step 1: Insert battery
Step 2: Place AMP on your ear
Step 3: Adjust the volume
To identify le/right AMP: Hold an amplifer upright in each hand, with controls facing
you. The tips/tubing point toward each other when in the correct hand.
3 4

1
1minute
Positive
(+) side up
Caution! Keep batteries out of reach from children
and pets. If a battery is accidentally swallowed,
seek medical attention immediately, or call The
National Battery Hotline at 800-498-8666.
Step 1: Insert Battery
Battery Type: Size 13 zinc-air (orange tab)
a) Remove orange adhesive tab to activate battery.
Wait one (1) FULL minute for the battery to become
fully operational.
b) Push nail grip downward to open the battery
compartment. With positive (+) side of the battery
facing up, use the cleaning tool magnet (or your
fingers) to insert battery.
c) Close battery compartment to turn your AMP on.
Please note: If the battery compartment does not
close easily, battery may be inserted upside down.
b)
a)
c)
Buttons
facing right
Battery Information
Battery Removal:
1. Hold AMP with buttons
facing right and open battery
compartment.
2. Remove battery with the
magnet on your cleaning
tool or turn AMP over and let
battery fall in your hand.
Low Battery Warning:
A so beep-beep indicates low battery. It will repeat
every 5–10 minutes until the battery fully runs out.
Battery Tips:
• Open battery compartment when not in use.
• Store batteries in original packaging.
• Do not use expired, unsealed, or corroded batteries.
• Do not leave exhausted battery in AMP.
5 6

2
ý
þ
Step 2: Place On Ear
Prevent ComfortTIP™from coming o in ear.
Always verify the tip is pushed all the way on
tubing before inserting tip in ear.
a) Hold thin tubing at the stabilizer bar
junction. Insert ComfortTIP with gentle
pressure into ear canal.
b) Place AMP body behind ear. The curve of
thin tubing should rest on top of your ear
comfortably (next to glasses).
c) Tuck stabilizer bar in the outer bowl of ear.
It may be trimmed to suit the size of your ear.
b)
a)
c)
On/O Control
The AMP has a two-stage battery door which
functions as an on/o switch.
• ON: Close battery door completely.
• OFF: Slightly open the battery door (it should
catch on a notch), or continue to open the
battery door fully to change the battery.
OFF
ON
OFF
Fully
open
Slightly
open
Fully
closed
7 8

3
Program Selection
To change programs, press the program button.
Beeps will indicate a program change.
Experiment with these programs at various volumes
to find what combinations work best for you.
Watching TV and time with family at home.1. Quiet*
Program Best For
Step 3: Adjust Volume
The AMP uses a volume dial with numbers from
1 (minimum) to 4 (maximum).
• To increase volume, rotate volume dial up.
• To decrease volume, rotate volume dial down. Decrease
Increase
Caution! To avoid a sudden blast of sound, please
raise the volume SLOWLY.
Please note: Whistling may be heard if the AMP is
turned on but not positioned securely in your ear.
Once the ComfortTIP is properly inserted, whistling
will stop.
Beeps
2. Social
3. Noisy
4. Restaurant
1 beep
2 beeps
3 beeps
4 beeps
Small group meetings, church, time with friends.
Large crowds, restaurants, traic, nature sounds,
or high octave music.
Reduce background noise in any loud
environment.
*Program 1 is the default setting. When AMP is turned o, it will reset to Program 1.
9 10

Care and Cleaning
Daily Cleaning:
Use the cleaning tool brush to
remove debris from ComfortTIP™,
microphone, and buttons.
Regular Cleaning:
Use the cleaning tool wire to remove debris from tubing.
a) Remove tubing (see page 14).
b) Thread wire through
tubing base and out of tip.
c) Wipe end of wire clean
and repeat as necessary.
d) Reattach tubing to AMP body.
Tips for optimal performance:
• Avoid physical shock, such as dropping it on the floor.
• Store in a cool dry place, such as a hearing aid dehumidifier,
with battery compartment open.
• For prolonged periods of non-use, remove the battery to
prevent corrosion.
• Do not let your AMP get wet.
• Do not use hair spray or a hair dryer while wearing your AMP.
• Do not expose your AMP to excess moisture or heat.
ComfortTIP Microphone Buttons
11 12

Left
Right
Replacing Parts
Tips and tubing are le and right ear specific.
Thin Tubing:
The blue label indicates le ear.
The red label indicates right ear.
ComfortTIPs™:
Le ear tips curve the le.
Right ear tips curve to the right.
Replacing Tubing
a) Remove tubing: Turn tubing base counter-
clockwise, like a bottle cap (or hold tubing base
firm and twist AMP body clockwise to detach).
b) Attach tubing: Gently turn tubing base
clockwise onto AMP body (or twist AMP body
counter-clockwise into tubing base).
c) Make sure tubing base is flush with sides of
AMP body when you are finished.
b)
a)
c)
Left Right
If you require a dierent size, you’re not getting
enough volume, or you’re experiencing whistling
at higher volumes, please call 800-823-9819 for
alternative options.
13 14

ý
Please note: ComfortTIPs™are le
and right ear specific.
Replacing Tips
a) Remove tip: Hold tubing with one hand and
pull ComfortTIP™o with other hand.
b) Attach tip: Align new ComfortTIP so the vented
end is lined up with the stabilizer bar. Push tip over
the ridges on the end of tubing.
c) IMPORTANT: The end of the tubing should be
visible through the opening of the ComfortTIP.
Otherwise, tubing may detach from tip when
removing AMP from your ear.
Vented
End
Stabilizer
Bar
b)
a)
c)
For optimal performance, proper care and maintenance are imperative.
In addition to regularly cleaning your tubing and tips, you should also
replace them every three (3) months.
Over time, these items wear out and may become sti, aecting both fit
and sound quality. Regular replacement will keep your AMP sounding
and feeling like new.
Ordering Replacements
Visit www.MDHearingAmp.com or call 800-823-9819
to order tubing, tips, and batteries.
15 16

Troubleshooting Sound is distorted or intermittent.
• Trapped moisture may be distorting
the sound. Consider using a hearing
aid dehumidifier overnight.
• Lower the volume.
• Replace the battery with a fresh one
(see page 5).
• Remove tubing from AMP body
(see page 14) and rotate volume dial
to four (4). If it whistles, your AMP is
working and wax or debris may be
blocking the sound.
• Clean tubing/tip (see page 11) and
ear canal. Replace tubing/tip if they
appear worn.
For optimal performance, tubing and tips should be replaced every three
(3) months. To order replacements and additional cleaning accessories,
visit www.MDHearingAmp.com or call 800-823-9819.
Replace battery
Adjust volume
Use dehumidifier
Clean ear canal
Clean tubing/tip
Change tubing/tip
Turn AMP on
Intermittent or
distorted sound
Feedback/
whistling
Weak or
no sound
Issue:
Action Steps:
For more detailed troubleshooting tips, see the following pages.
17 18

Device has a weak or no sound.
• Trapped moisture may be distorting
the sound. Consider using a hearing
aid dehumidifier overnight.
• Make sure the battery compartment is
closed all the way and AMP is on.
• Replace the battery with a fresh one
(see page 5).
• Remove tubing from AMP body
(see page 14) and rotate volume dial
to four (4). If it whistles, your AMP is
working and wax or debris may be
blocking the sound.
• Clean tubing/tip (see page 11) and
ear canal. Replace tubing/tip if they
appear worn.
Device makes a whistling sound.
• Whistling (feedback) occurs when
amplified sound returns to the
microphone and is re-amplified.
• Most amplifiers whistle when not
inserted properly. Try reinserting the
ComfortTIP™into your ear canal so it
fits better.
• Lower the volume.
• If whistling occurs when raising the
volume, you might need more gain
and should try our closed ComfortTIP.
Call us at 800-823-9819.
• Wax or debris can cause whistling.
Clean tubing/tip and ear canal, and
replace tubing/tip if they appear worn.
Please note: When an object (hand, hood, person, wall, etc.) comes close to your
ear while wearing amplifiers, you may experience whistling. This is normal for all
microphones, not just microphones in amplifiers.
If you are still having diiculty, please contact us at
800-823-9819 or [email protected]om.
19 20

Warranty and Repairs Repair Mailing Guidelines
The MDHearingAMP is covered against defects in materials and workmanship for
90 days from the date you receive your order. If our examination determines that the
unit failed to work due to parts, materials, or workmanship, we will repair or replace
it for free. This warranty does not cover malfunctions due to unusual wear and tear or
mistreatment of your AMP, such as physical shock, damage from moisture or sweat,
excessive wax build-up, or tampering with the device, all of which void the warranty.
If you require Warranty or Repair Service, please contact us for a Return Merchandise
Authorization (RMA) number, repair costs (if applicable), and instructions.
Do:
• Send ONLY the AMP body
• Use a small padded envelope
• Write RMA number on the
OUTSIDE of envelope
DON’T send:
• Carrying case
• Packing materials
• Batteries or other accessories
(unless otherwise instructed)
Repair Facility:
RMA #
MDHearing
PO Box 5014
Southfield, MI 48086
For fastest service, e-mail:
[email protected]om
Or, call: 800-823-9819
Oice hours: Monday to Friday,
8:00 am to 4:30 pm (CST). Do not mail to this address
without an RMA number.
21 22

Return Policy
Your satisfaction is guaranteed. If you are not satisfied with your
MDHearing AMP, you have 45 days to return it for a full refund.
We are unable to honor return requests aer 45 days from the date of
purchase as shown on your invoice.
All products MUST include a Return Merchandise Authorization (RMA)
number for proper processing. Products returned without an RMA number
will incur a twenty percent (20%) No-RMA Fee.
For an RMA number and specific return instructions, please call
Customer Service: 800-823-9819, Mon.–Fri., 8:00 am–4:30 pm (CST).
Return Facility:
RMA #
MDHearing
PO Box 5014
Southfield, MI 48086
Days from
Invoice
Amount Refunded
100%
No Refund
80%
No Refund
1-45
46+
without RMAwith RMA
You must contact customer service
for an RMA number before mailing
to this address.
23 24

Warnings
Personal sound amplification products (PSAPs) are intended to amplify environmental
sound for non-hearing impaired consumers. They are not intended to compensate for
hearing impairment. Examples of situations in which PSAPs typically are used include
hunting (listening for prey), bird watching, listening to lectures with a distant speaker,
and listening to so sounds that would be diicult for normal hearing individuals to
hear (e.g., distant conversations, performances). PSAPs are not intended to diagnose,
treat, cure or mitigate disease and do not alter the structure or function of the body.
Your serial number:
Serial No.
Technical Specications
(You can find your AMP serial number on the
back of the battery door.)
MAX OSPL90 ...................122 dBSPL
HF Average OSPL90 .............119 dBSPL
HFA Full-on-gain ................40 dBSPL
THD@ .........................800 Hz 1%
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1600 Hz 1%
EQUIV INPUT NOISE .................25 dB
BATTERY CURRENT DRAIN......... 0.90 mA
25 26