MDHearing NEO R Series User manual

User Manual
NEO Hearing Aids • Series R

WARNING: If you are younger than 18, do not use this.
You should go to a doctor, preferably an ear-nose-throat doctor (an ENT), because your condition needs
specialized care. Over-the-counter hearing aids are only for users who are age 18 or older.
This OTC hearing aid is for users who are 18 and older. People who are younger than 18 with hearing loss
should see a doctor, preferably an ENT, because they may need medical testing and management. Hearing
loss can aect speech and learning, so professional tting and continuing care are also important.
FDA Warnings
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• Your ear has a birth defect or an unusual
shape. Your ear was injured or deformed in an
accident.
• You saw blood, pus, or uid coming out of your
ear in the past 6 months.
• Your ear feels painful or uncomfortable.
• You have a lot of earwax, or you think
something could be in your ear.
• You get really dizzy or have a feeling of
spinning or swaying (called vertigo).
• Your hearing changed suddenly in the past
6 months.
• Your hearing changes: it gets worse then gets
better again.
• You have worse hearing in one ear.
• You hear ringing or buzzing in only one ear.
WARNING: When to see a doctor
If you have any of the problems listed below, please see a doctor, preferably an ear-nose-throat doctor
(an ENT).
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WARNING: This hearing aid should not cause pain when inserting it.
Remove this device from your ear if it causes pain or discomfort when you insert or place it. To try again,
make sure to follow the instructions. If you feel pain or discomfort again, contact the manufacturer. If
your pain or discomfort doesn’t go away, contact your hearing healthcare professional. You can also
report this to FDA as an adverse event according to the instructions that appear later.
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Caution: This is not hearing protection.
You should remove this device if you experience overly loud sounds, whether short or long-lasting. If
you’re in a loud place, you should use the right kind of hearing protection instead of wearing this device.
In general, if you would use ear plugs in a loud place, you should remove this device and use ear plugs.
Caution: The sound output should not be uncomfortable or painful.
You should turn down the volume or remove the device if the sound output is uncomfortably loud or
painful. If you consistently need to turn the volume down, you may need to further adjust your device.
Caution: You might need medical help if a piece gets stuck in your ear.
If any part of your hearing aid, like the eartip, gets stuck in your ear, and you can’t easily remove it with
your ngers, get medical help as soon as you can. You should not try to use tweezers or cotton swabs
because they can push the part further into your ear, injuring your eardrum or ear canal, possibly
seriously.
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Note: If you remain concerned, consult a professional.
If you try this device and continue to struggle with or remain concerned about your hearing, you should
consult with a hearing healthcare professional.
MDHearing has a team of U.S.-based licensed audiologists and hearing specialists ready to assist by
phone, email, text, and video sessions.
Note: What you might expect when you start using a hearing aid.
A hearing aid can benet many people with hearing loss. However, you should know it will not restore
normal hearing, and you may still have some diculty hearing over noise. Further, a hearing aid will not
prevent or improve a medical condition that causes hearing loss.
People who start using hearing aids sometimes need a few weeks to get used to them. Similarly, many
people nd that training or counseling can help them get more out of their devices.
If you have hearing loss in both ears, you might get more out of using hearing aids in both, especially in
situations that make you tired from listening—for example, noisy environments.
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Note: Tell FDA about injuries, malfunctions, or other adverse events.
To report a problem involving your hearing aid, you should submit information to FDA as soon as
possible after the problem. FDA calls them “adverse events,” and they might include: skin irritation in
your ear, injury from the device (like cuts or scratches, or burns from an overheated battery), pieces of
the device getting stuck in your ear, suddenly worsening hearing loss from using the device, etc.
Instructions for reporting are available at https://www.fda.gov/Safety/MedWatch, or call 1-800-FDA-1088.
You can also download a form to mail to FDA.
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Table of Contents
FDA Warnings......................1
Support ...........................8
Introduction .......................9
Package Contents .................11
NEO Diagram .....................13
Quick Start Guide..................15
Charging Information ..............16
Placing In Ear .....................20
Turning On .......................21
Volume ..........................22
Removing From Ear................23
Care & Cleaning ...................24
Replacing Parts ...................25
Ordering Parts & Protection .........28
Tips For Optimal Performance ......29
Using the Telephone ...............30
Troubleshooting ..................31
Warranty & Replacements ..........35
Return Policy .....................37
Transport & Storage ...............38
Warning to Dispensers . . . . . . . . . . . . .39
General Warnings .................41
Technical Specications ............44
Notice of Cancellation..............46

Our U.S.-based team of licensed audiologists and hearing specialists are the heart and soul
of MDHearing. They’re here to guide and assist you with any questions you may have.
To help our professionals improve your experience and provide the most accurate advice,
take our free online hearing test at www.MDHearingAid.com/hearing-test.
We’re here to help.
800-918-3914
Monday–Friday (Visit www.MDHearingAid.com/contact-us for current hours of operation)
[email protected]
24 hours a day, 7 days a week
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With the NEO, you are back in control of the sounds around
you—thanks to digital, rechargeable technology paired with
user-adjustable settings.
Please read this User Manual in its entirety before using your
new hearing aids.
Practice and patience are important as your brain relearns how
to hear. Your results, and improved quality of life, will depend on
the type and degree of your hearing loss, your expectations, and
frequency of use.
Congratulations
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Superior in quality
of sound, ease of
use, and best value.
Thank you for
restoring my
condence.
— Loren B.

Package Contents
a) Hearing Aid(s)*
b) Charger
Dome
Case
Cord and Power Adapter
11

c) Cleaning Tool
d) Domes*
*Contents will vary depending on quantity ordered.
e) Wax Guards/Tools (x8)
Removal End
New Wax Guard
12

NEO Diagram
Hearing Aid Dimensions:
Vertical Diameter - 0.5”, Length - 0.875”
1) Charging Contacts
2) Removal String
3) Volume Button (on/o control)
4) Microphone
5) Dome
6) Wax Guard
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3
4 5 6
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In-The-Ear vs. Behind-The-Ear
The NEO is an in-the-ear style of hearing aid. Due to dierences in the size and shape of
ear canals, NEO may not work for you. Hearing aids that do not t properly can cause
discomfort in your ears and poor sound quality.
If you experience any discomfort or a poor t, don’t give up. Contact us immediately to
discuss solutions or exchange for a dierent product. Behind-the-ear hearing aids can often
be better optimized for the size and shape of your ear, providing more comfort and better
sound quality.
You can exchange—at no cost—within your 45-day trial. Your exchange will also reset
your trial period, so you have a full 45 days to try a behind-the-ear hearing aid.
Call us today at 800-918-3914 for more information or to start an exchange.
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L
R
If you have a pair of hearing aids, rst identify the left and right aid.
Hearing aids are t, and may be tuned, dierently for each ear. Therefore,
they should not be swapped.
Your left hearing aid has an “L” label on the side.
Your right hearing aid has an “R” label on the side.
Step 1: Charge the hearing aids.
Step 2: Place the hearing aids in your ears.
Step 3: Turn on and adjust the settings.
Quick Start Guide
Left
Right
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a) Plug the charging case and USB cord into a
standard outlet. The bottom row of lights (LED Row 3)
will turn blue to indicate it’s plugged in and ready
to charge.
b) Drop the hearing aid(s) in the charger with the
removal string in the bottom. The left hearing aid
should be placed in the left side of the charger, and
the right hearing aid in the right side. Keep the
removal string as straight as possible.
c) The top row of lights (LED Row 1/Row 2) indicate
the hearing aid’s charging status (see pages 17–18).
Close lid to avoid power loss during charging.
Step 1: Charge
b)
a)
Removal
String
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Charging Case LEDs
LED Row 3
LED
Row 1
LED
Row 2
The charging case has 3 rows of LED light indicators.
• LED Row 1: Charging status of the left hearing aid.
• LED Row 2: Charging status of the right hearing aid.
• LED Row 3: Connection status of the charging case
with a power source.
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LED Rows 1 & 2: Left & right aids
Charging: Less than 40% full 1 ashing blue light
Charging: 40% to 70% full 1 solid blue light + 1 ashing light
Charging: 70% to 95% full 2 solid blue lights + 1 ashing light
Fully charged 3 solid blue lights
LED Row 3: Charger
Plugged in 3 solid blue lights
Not plugged in O
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It takes about 3–4 hours to fully charge the hearing aids. The charger must be plugged in to
charge. On average, a full charge lasts 17–18 hours.
Once the hearing aid is fully charged, a sensor stops the charging process. The charger can
also remain plugged in while not in use.
Charging Information/Battery Life
When the hearing aid battery is low, a beep repeats every 5 minutes until it fully runs out.
Low Battery Warnings
Please note: We recommend wiping the hearing aid with a dry soft cloth
to remove any moisture or oils before placing in the charger.
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