MDHearing NEO R Series User manual

User Manual
NEO Hearing Aids • Series R

WARNING: If you are younger than 18, do not use this.
You should go to a doctor, preferably an ear-nose-throat doctor (an ENT), because your condition needs
specialized care. Over-the-counter hearing aids are only for users who are age 18 or older.
This OTC hearing aid is for users who are 18 and older. People who are younger than 18 with hearing loss
should see a doctor, preferably an ENT, because they may need medical testing and management. Hearing
loss can aect speech and learning, so professional tting and continuing care are also important.
FDA Warnings
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• Your ear has a birth defect or an unusual
shape. Your ear was injured or deformed in an
accident.
• You saw blood, pus, or uid coming out of your
ear in the past 6 months.
• Your ear feels painful or uncomfortable.
• You have a lot of earwax, or you think
something could be in your ear.
• You get really dizzy or have a feeling of
spinning or swaying (called vertigo).
• Your hearing changed suddenly in the past
6 months.
• Your hearing changes: it gets worse then gets
better again.
• You have worse hearing in one ear.
• You hear ringing or buzzing in only one ear.
WARNING: When to see a doctor
If you have any of the problems listed below, please see a doctor, preferably an ear-nose-throat doctor
(an ENT).
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WARNING: This hearing aid should not cause pain when inserting it.
Remove this device from your ear if it causes pain or discomfort when you insert or place it. To try again,
make sure to follow the instructions. If you feel pain or discomfort again, contact the manufacturer. If
your pain or discomfort doesn’t go away, contact your hearing healthcare professional. You can also
report this to FDA as an adverse event according to the instructions that appear later.
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Caution: This is not hearing protection.
You should remove this device if you experience overly loud sounds, whether short or long-lasting. If
you’re in a loud place, you should use the right kind of hearing protection instead of wearing this device.
In general, if you would use ear plugs in a loud place, you should remove this device and use ear plugs.
Caution: The sound output should not be uncomfortable or painful.
You should turn down the volume or remove the device if the sound output is uncomfortably loud or
painful. If you consistently need to turn the volume down, you may need to further adjust your device.
Caution: You might need medical help if a piece gets stuck in your ear.
If any part of your hearing aid, like the eartip, gets stuck in your ear, and you can’t easily remove it with
your ngers, get medical help as soon as you can. You should not try to use tweezers or cotton swabs
because they can push the part further into your ear, injuring your eardrum or ear canal, possibly
seriously.
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Note: If you remain concerned, consult a professional.
If you try this device and continue to struggle with or remain concerned about your hearing, you should
consult with a hearing healthcare professional.
MDHearing has a team of U.S.-based licensed audiologists and hearing specialists ready to assist by
phone, email, text, and video sessions.
Note: What you might expect when you start using a hearing aid.
A hearing aid can benet many people with hearing loss. However, you should know it will not restore
normal hearing, and you may still have some diculty hearing over noise. Further, a hearing aid will not
prevent or improve a medical condition that causes hearing loss.
People who start using hearing aids sometimes need a few weeks to get used to them. Similarly, many
people nd that training or counseling can help them get more out of their devices.
If you have hearing loss in both ears, you might get more out of using hearing aids in both, especially in
situations that make you tired from listening—for example, noisy environments.
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Note: Tell FDA about injuries, malfunctions, or other adverse events.
To report a problem involving your hearing aid, you should submit information to FDA as soon as
possible after the problem. FDA calls them “adverse events,” and they might include: skin irritation in
your ear, injury from the device (like cuts or scratches, or burns from an overheated battery), pieces of
the device getting stuck in your ear, suddenly worsening hearing loss from using the device, etc.
Instructions for reporting are available at https://www.fda.gov/Safety/MedWatch, or call 1-800-FDA-1088.
You can also download a form to mail to FDA.
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Table of Contents
FDA Warnings......................1
Support ...........................8
Introduction .......................9
Package Contents .................11
NEO Diagram .....................13
Quick Start Guide..................15
Charging Information ..............16
Placing In Ear .....................20
Turning On .......................21
Volume ..........................22
Removing From Ear................23
Care & Cleaning ...................24
Replacing Parts ...................25
Ordering Parts & Protection .........28
Tips For Optimal Performance ......29
Using the Telephone ...............30
Troubleshooting ..................31
Warranty & Replacements ..........35
Return Policy .....................37
Transport & Storage ...............38
Warning to Dispensers . . . . . . . . . . . . .39
General Warnings .................41
Technical Specications ............44
Notice of Cancellation..............46

Our U.S.-based team of licensed audiologists and hearing specialists are the heart and soul
of MDHearing. They’re here to guide and assist you with any questions you may have.
To help our professionals improve your experience and provide the most accurate advice,
take our free online hearing test at www.MDHearingAid.com/hearing-test.
We’re here to help.
800-918-3914
Monday–Friday (Visit www.MDHearingAid.com/contact-us for current hours of operation)
[email protected]
24 hours a day, 7 days a week
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With the NEO, you are back in control of the sounds around
you—thanks to digital, rechargeable technology paired with
user-adjustable settings.
Please read this User Manual in its entirety before using your
new hearing aids.
Practice and patience are important as your brain relearns how
to hear. Your results, and improved quality of life, will depend on
the type and degree of your hearing loss, your expectations, and
frequency of use.
Congratulations
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