Miracle-Ear EarCONNECT 5 SP BTE EV User manual

www.miracle-ear.com
Miracle-EarCONNECT™
5/4/3 13 SP BTE EV
Behind-The-Ear User Manual

Table of ContentsTable of Contents
32
Overview
Miracle-EarCONNECT™5/4/3 13 SP BTE EV . . . . . . . . . . . . . . . . . . . . . . . . . 4
Preparation
Batteries/Battery Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Insertion and Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Operation
Power On & Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Auto On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
User Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
M-E Mode™. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Volume Control Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Memory Change. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Custom Tinnitus™Level Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Directional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Telephone Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Custom Tinnitus™Technology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Adjustment
Mobile Phone Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Pairing with an iOS®Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Pairing with an Android™Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Hearing Aid Care
Hearing Aid Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Standard Tubing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Thin Tubing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Service and Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Troubleshooting Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Tips for Better Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Regulatory Information
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
FDA Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
FCC Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Hearing Aid
Size 13 Battery – Orange

Miracle-EarCONNECT™13 SP BTE EVMiracle-EarCONNECT™13 SP BTE EV
54
Features, Controls and Identification
1. Hearing aid
2. Earhook
3. Microphone
4. Rocker switch (user control)
5. Battery compartment (on/off control)
6. Location of left/right side hearing aid indicator
RED is for right ear, BLUE is for left ear
7. Location of serial number
8. Location of manufacturer’s name and model name
9. Custom earmold with tubing
10. Thin tube with comfort earbud
11. Thin tube with custom earmold
00-000000
Serial Number
5
32
1
4
6
7
9
10
11
8

PreparationPreparation
76
Batteries
Your hearing aid uses a battery as its power source. The battery
size can be identified by the orange (13) color code on the
packaging.
To insert or replace the battery:
1. Use the finger pick on the battery door.
2. Open the battery door gently and remove the old battery.
3. Remove the colored tab from the new battery. For best results,
wait 3–5 minutes after removing the tab before inserting the
battery.
4. Insert into the battery door, “+” side up.
5. Close the battery door.
Battery Indicators
An indicator will sound when the battery voltage is low. You
then have approximately 30 minutes*to replace the battery. An
indicator may also sound just before the battery stops working.
*Actual time between low battery indicator and shut down will vary depending on environmental
noise levels and brand of battery used.
21
4
3
5

PreparationPreparation
98
Helpful Hints
• NEVER FORCE THE BATTERY DOOR SHUT; this could result in
serious damage. If the door will not close securely, ensure the
battery is inserted correctly.
• Do not open the battery door too far or damage is likely to
occur.
• Dispose of used batteries immediately in the proper waste or
recycling container.
• Batteries vary in size and performance. Your Miracle-Ear®
Hearing Care Professional is your best source for lifespan
estimates and verification that you are using the proper size
and type.
WARNINGS:
Batteries are dangerous if swallowed. To help prevent the
accidental ingestion of batteries:
• Keep out of reach of children and pets.
• Check your medications before taking them – batteries have
been mistaken for pills.
• Never put batteries in your mouth, as they can easily be
swallowed. National button battery ingestion hotline:
202-625-3333

PreparationPreparation
1110
Insertion and Removal
To insert the custom earmold and hearing aid:
1. Hold the custom earmold with your thumb and forefinger on
the outer side near the tubing.
2. Tilt your hand slightly forward and gently insert the canal tip
of the custom earmold into your ear canal.
3. Rotate the custom earmold backward.
4. Softly press the custom earmold into place with your fingertip.
5. Carefully place the BTE behind your ear wrapping the
earhook over the top of your ear.
To remove the hearing aid and custom earmold:
Take the hearing aid from behind your ear and gently pull the
custom earmold outward. Pulling lightly down on the earlobe may
help loosen the custom earmold as it is removed.
5
12
34

PreparationPreparation
1312
To insert the comfort earbud:
1. Insert the comfort earbud into your
ear canal.
2. Gently wrap the BTE over your ear until
it rests securely behind your ear.
3. Place the lock in the concha bowl of
your ear.
To remove the hearing aid and comfort
earbud:
• Remove the lock from the concha bowl
of your ear.
• Remove the hearing aid from behind
your ear.
• Gently grasp the tubing at the opening
of the ear canal and pull outward.
Helpful Hints
• Minor irritation and inflammation may occur as your ear
becomes accustomed to having an object in it; if so, please
contact your Miracle-Ear®Hearing Care Professional. There are
several different sizes of earbuds and custom earmolds that
may be more comfortable.
• If an actual allergic reaction occurs, alternative earmold
materials are available; contact your Miracle-Ear Hearing Care
Professional.
• Severe swelling, discharge from the ear, excessive wax or
other unusual conditions warrant immediate consultation with
a physician.
1
2
3

OperationOperation
1514
Power On & Off
To turn ON:
Insert a battery and completely close the battery door. Your
hearing aid has a power-on delay that may require a few
seconds. You may hear a tone indicating that your hearing aid
is powered on.
To turn OFF:
Open the battery door until the battery is no longer touching the
battery contacts.
Auto On/Off
Your hearing aid may support the ability to automatically go
into a low-powered state to conserve battery. This control can
be configured by your Miracle-Ear®Hearing Care Professional.
Place your hearing aid on a flat, stable surface (e.g., a table) with
your earmold or earbud facing upwards and it will go into a low-
powered state after about 15 minutes. To resume normal hearing
aid function, pick up your hearing aid and place it in your ear. Your
hearing aid will detect this motion and switch back on again. You
may hear a tone indicating that your hearing aid is powered on.
User Controls
Your hearing aid’s user control may have been customized
by your Miracle-Ear®Hearing Care Professional. Ask your
Miracle-Ear Hearing Care Professional how the user control
on your hearing aid is set.
Available User Control Functionality
The user control on your hearing aid can respond differently
depending on how long you activate (press) the button. Your
hearing aid is capable of having one function assigned to a short
press (press and release) and one function assigned to a long
press (press and hold).
The options selected on the next page indicate how your user
controls are configured.
Tap Gesture
Your hearing aid may support an additional user control.
This control can be configured by your Miracle-Ear
Hearing Care Professional. Once configured, while the
hearing aid is in your ear simply double tap directly
on the top of your ear with one or two fingers.

OperationOperation
1716
M-E Mode™
M-E Mode™works to identify and create a temporary, real-time
adjustment tailored for challenging environments. Upon
activation, your devices use an environmental scan to bring
comfort and clarity. Ask your Miracle-Ear®Hearing Care
Professional for more information.
Assigned User Control Settings
Short Press
(Press & Release)
Long Press
(Press & Hold) Tap Gesture*
Volume Control
Memory Change
Mute
Custom Tinnitus™Level
Start/Stop Accessory
Streaming
Accessory Volume
M-E Mode™
Volume Control
Power On Volume Level
Your hearing aid has been set to a specific volume level. If sounds
are generally too loud or too soft, please contact your Miracle-Ear®
Hearing Care Professional for advice and adjustment.
Rocker Switch Volume Control
If your rocker switch is configured to control volume, pressing the
top part of the switch increases the volume while pressing the
lower portion of the switch decreases volume.
*Hearing aid may support

OperationOperation
1918
Volume Control Indicators
Your Miracle-Ear®Hearing Care Professional may enable audible
indicators, which highlight the current volume position.
Volume Level Tone
Volume Max 5 Beeps •••••
Volume Step(s) Short Tone –
Volume Home
(Power-on volume level) 3 Beeps •••
Volume Step(s) Short Tone –
Volume Min Single Beep —
My hearing aid is configured with the following control:
Press and Release Volume Control
Press and Hold Volume Control
Memory Change
Your Miracle-Ear®Hearing Care Professional may create multiple
memories within your hearing aid. These additional memories can
be accessed by activating the user control on your hearing aid.
If your user control is configured for memory changes, each time
you activate the user control, the memory of your hearing aid will
increment through the available memories.
Memory Indicators
Your Miracle-Ear Hearing Care Professional may enable an audible
indicator, which is presented while making a memory change. The
indicator defaults to a voice identifying the memory.
Mute
If your hearing aid is configured with mute functionality, a long
press and hold of the user control will mute your hearing aid. If
enabled by your Miracle-Ear Hearing Care Professional, you may
hear an indicator prior to the hearing aid muting. To unmute your
hearing aid, press the button again and audio will be restored.

OperationOperation
2120
Custom Tinnitus™Level Control
Your user control can also adjust the level of your Custom Tinnitus™
stimulus. Please refer to the section labeled Custom Tinnitus™
Technology (on page 23) for further information.
Directional Settings
Your hearing aid has directional microphones to help improve
speech understanding in noisy situations. Ask your
Miracle-Ear®Hearing Care Professional about your particular
directional settings.
Telephone Use
Your hearing aids can be customized with features to help you
effectively communicate on the telephone. Ask your Miracle-Ear
Hearing Care Professional about your telephone solution.
My hearing aids have the following telephone setting(s):
Automatic Telephone Memory and Automatic Telecoil.
See below.
Manual Telephone Memory and Manual Telecoil.
See next page. (Memory # ________________ )
None
Automatic Telephone Memory and Automatic Telecoil
These options activate the telephone memory automatically when
used with a hearing aid compatible telephone. To use, place the
telephone receiver on your ear as you normally would and the
hearing aid will automatically select the telephone memory. It
might be necessary to move the telephone receiver slightly to find
the best reception. Once the telephone is removed from the ear,
the hearing aid will switch back to the last used memory.
NOTE: Consult with your Miracle-Ear®Hearing Care Professional
if your hearing aid does not switch to the telephone memory
automatically, if it is enabled.

23
Operation
22
Custom Tinnitus™Technology
Manual Telephone Memory and Manual Telecoil
Manual access allows you to switch the hearing aids into a
telephone or telecoil memory, as needed. Ask your Miracle-Ear®
Hearing Care Professional which memory you should access for
manual telephone use.
General Telephone Use
Some hearing aids work best by holding the
phone close to, but not fully covering your ear.
In some instances, if you encounter whistling
(feedback), tilt the receiver at an angle until
the whistling stops. Additionally, the hearing
aid in the non-phone ear (ear opposite the
phone) may switch to a telephone setting
to reduce background sounds. Your
Miracle-Ear Hearing Care Professional
can provide instructions and techniques
for your specific needs.
Introduction
Custom Tinnitus™Technology can be used as part of a tinnitus
treatment program. Custom Tinnitus™Technology plays a
tinnitus stimulus through the hearing aid. The tinnitus stimulus is
programmed according to your hearing loss, and your Miracle-Ear®
Hearing Care Professional can adjust the settings of the tinnitus
stimulus to meet your needs.
Rocker Switch Tinnitus Stimulus Control
If your rocker switch is configured for Tinnitus Stimulus Control,
pressing the top part of the switch increases the stimulus level
while pressing the bottom part of the switch decreases the
stimulus level.
My hearing aid is configured with the following control:
Press and Release Tinnitus Stimulus Control
Press and Hold Tinnitus Stimulus Control

AdjustmentAdjustment
2524
Mobile Phone Use
Your hearing aid is designed to work with a smartphone. When
the hearing aid is paired and powered on, incoming phone
calls will route automatically to your hearing aid. When your
hearing aid is not powered on, incoming calls route only to your
smartphone.
iOS®allows you to select a preference for how audio (call audio
and media audio) is routed from your smartphone to your
hearing aids.
Pairing Your Hearing Aid with an iOS®Device
To adjust your hearing aid with your iOS device, you must pair
the two together so they can communicate. Please follow the
instructions to pair your iOS device and your hearing aid.
1. Ensure Bluetooth®is enabled on your iOS device. Within the
Settings menu, go to Bluetooth and toggle to On.
2. Turn your hearing aids off and back on. This puts the hearing
aids in pairing mode.
3. Within the Settings menu go to Accessibility > Hearing
Devices.
• You will see your hearing aid names listed when the iOS®
device first discovers your hearing aids.
• If they do not appear in the “Devices” list within 5–7
seconds, tap Accessibility in the upper left corner, then tap
Hearing Devices.
4. Tap on the hearing aid name to connect your hearing aids to
the iOS device.
5. You will see two pairing requests (one for each hearing aid).
Select Pair for each request. These requests may be several
seconds apart.
6. When pairing is complete, your hearing aid name will change
from black to blue.
You are now ready to use your iOS device to adjust your hearing
aid. You can adjust either with the native iOS controls.

AdjustmentAdjustment
2726
To access the native iOS®hearing aid controls, tripleclick the
Home button (iPhone 8 or earlier) or the side button (iPhone
X and newer) on your iOS device. For additional configuration
options, please consult Apple support. From this screen you can
adjust the volume, select memory or use your iOS device as a
remote microphone.
Select Start Live Listen to stream the iOS device microphone input
directly into your hearing aid. Point the iOS device microphone
toward the audio source.
To minimize background noise and provide the best signal, place
the iOS device as close to the source as possible.
Right Volume/Left Volume allows you to increase and decrease
volume for each hearing aid individually.
Turn off Adjust Independently to make changes to both hearing
aids simultaneously.
Normal indicates the name of a memory setting in the hearing aid.
You can select from any memories shown in the list to change the
hearing aid to that memory setting.
Pairing Your Hearing Aid with an Android™Device
To adjust your hearing aid with your Android™device, you must
pair the two together so they can communicate. Please follow the
instructions to pair your device and your hearing aid.
1. Tap the Settings icon on your device.
2. Ensure Bluetooth®is on.
3. Turn your hearing aids off.
4. When the hearing aids are discovered, you will see two
available devices.
5. Tap one hearing aid to pair the device with the phone. Under
Paired devices, an ear icon will appear, and status will display
as “Connected.”
6. Tap the second hearing aid to pair. When complete, the two
listings will be combined into one ear icon.

Hearing Aid Care
29
Accessories
28
There are several accessories that allow you to control and
maximize the full potential of your hearing aids. Available
functionality includes:
• Ability to adjust your hearing aids using a remote control
• Ability to transmit television audio directly to your hearing
aids
• Ability to transmit remote microphone audio directly to your
hearing aids
Consult with your Miracle-Ear®Hearing Care Professional to
determine which accessories may be best for you.
Keep your hearing aid clean at all times. Heat, moisture and
foreign substances can result in poor performance.
• Use a cleaning brush or soft cloth to clean debris from around
the user control and microphone; inspect the receiver, earbud
and wax guard regularly.
• Never use water, solvents, cleaning fluids or oil to clean your
hearing aid.
Your Miracle-Ear®Hearing Care Professional can provide further
information on additional maintenance procedures for your
hearing aid, if needed.

Hearing Aid CareHearing Aid Care
3130
Standard Tubing
1. Separate the custom earmold from the BTE
by gently pulling the tubing away from the
earhook.
• Use a soft, damp cloth or a cleaning brush
to clean debris from the custom earmold
• Wash the custom earmold with warm
soapy water
• Never use solvents
2. Slide the custom earmold tubing onto the
BTE earhook when completely dry.
Your Miracle-Ear®Hearing Care Professional can provide further
information on additional maintenance procedures for your
hearing aid, if needed.
Thin Tubing
1. Unscrew the tubing from the tip of the
hearing aid.
2. Thread the cleaner through the tubing,
starting at the end just removed from the
hearing aid, until it extends from the other
end of the tubing.
3. Brush the debris off prior to removing the cleaner.
4. Clean the earbud with a dry cloth or brush.
5. If necessary, the earbud may be washed in warm, soapy water.
Remove the earbud from the tubing prior to washing. Allow
to dry overnight.

Hearing Aid CareHearing Aid Care
3332
Helpful Hints
• Make sure the custom earmold or earbud and tubing are
completely dry before reconnecting to your hearing aid
earhook.
• When not wearing your hearing aids, open the battery door
to allow any moisture to evaporate.
• Do not take apart your hearing aids or insert the cleaning
tools inside them.
• When not in use, remove the batteries completely; place your
hearing aids in the storage container and store:
– In a dry, safe place
– Away from direct sunlight and heat to avoid extreme
temperatures
– Where you can easily find them
– Safely out of reach from children and pets
Service and Repair
If, for any reason, your hearing aid does not operate properly, do
NOT attempt to fix it yourself. Not only are you likely to violate any
applicable warranties or insurance, you could easily cause further
damage.
Should your hearing aid fail or perform poorly, check the guide
on the next page for possible solutions. If problems continue,
contact your Miracle-Ear®Hearing Care Professional for advice and
assistance. Many common problems may be solved right in your
Miracle-Ear Hearing Care Professional’s office.

Hearing Aid CareHearing Aid Care
3534
Troubleshooting Guide
SYMPTOM POSSIBLE
CAUSES
SOLUTIONS
Not Loud Enough
Low battery Replace battery
Blocked earmold/
tubing/earbud Clean earmold and tubing
Hearing change Contact your Miracle-Ear®
Hearing Care Professional
Debris buildup Clean both microphone
and receiver with brush
Inconsistent
Performance
Low battery Replace battery
Blocked earmold/
tubing/earbud Clean earmold and tubing
Troubleshooting Guide
SYMPTOM POSSIBLE
CAUSES
SOLUTIONS
Unclear, Distorted
Performance
Low battery Replace battery
Blocked earmold/
tubing/earbud Clean earmold and tubing
Hearing aid needs
repair/maintenance
Contact your Miracle-Ear®
Hearing Care Professional
Dead
Hearing Aid
Low battery Replace battery
Blocked earmold/
tubing Clean earmold and tubing
Crimped tubing Contact your Miracle-Ear
Hearing Care Professional

Tips for Better CommunicationTips for Better Communication
3736
Your Miracle-Ear®Hearing Care Professional will recommend an
appropriate schedule to help you adapt to your new hearing aid. It
will take practice, time and patience for your brain to adapt to the
new sounds that your hearing aid provides. Hearing is only part
of how we share thoughts, ideas and feelings. Reading lips, facial
expressions and gestures can help the learning process and add
to what amplification alone may miss.
Please review the following simple communication tips:
For You
• Move closer to and look at the speaker
• Sit face-to-face in a quiet room
• Try different locations to find the best place to listen
• Minimize distractions
• Background noises may be frustrating at first; remember, you
have not heard them for a while
• Let others know what you need; keep in mind that people
cannot “see” your hearing loss
• Develop realistic expectations of what your hearing aids can
and cannot do
• Better hearing with hearing aids is a learned skill combining
desire, practice and patience
For Your Family and Friends
Your family and friends are also affected by your hearing loss.
Request that they:
• Get your full attention before beginning to speak
• Look at you or sit face-to-face in a quiet room
• Speak clearly and at a normal rate and level; shouting can
actually make understanding more difficult
• Rephrase rather than repeat the same words; different words
may be easier to understand
• Minimize distractions while speaking

Regulatory InformationRegulatory Information
3938
Safety Information
Intended Use
An air conduction hearing aid is a wearable sound amplifying device intended to
compensate for impaired hearing. Hearing aids are available in multiple gain/output
levels appropriate to treat hearing losses ranging from mild to profound.
Your Miracle-EarCONNECT™5/4/3 13 SP BTE EV is designed to operate in public
and residential environments and are designed to comply with international
Electromagnetic Compatibility emissions and immunity standards for medical
devices. However, it is still possible that you may experience interference caused by
power line disturbances, airport metal detectors, electromagnetic fields from other
medical devices, radio signals and electrostatic discharges.
If you use other medical devices or wear implantable medical devices such as
defibrillators or pacemakers and are concerned that your hearing aids might
cause interference with your medical device, please contact your physician or the
manufacturer of your medical device for information about the risk of disturbance.
Your hearing aids should not be worn during an MRI procedure or in a hyperbaric
chamber, or other oxygen-rich environments. Your hearing aids are not formally
certified to operate in explosive atmospheres such as coal mines or certain chemical
factories. Your hearing aids are classified as a Type B applied part under the IEC
60601-1 medical device standard.
10% rH
95% rH
-40°C
60°CYour hearing aids should be stored and transported
within the temperature and humidity ranges of -40ºC
(-40ºF) to +60ºC (140ºF) and 10 to 95 percent relative
humidity.
Your hearing aids are designed to operate beyond the range of temperatures
comfortable to you, from very cold up to 50ºC (122ºF).
Use on Aircrafts*
The optional wireless capabilities that may be featured in your hearing aids can
be used on an aircraft as hearing aids are exempt from the rules applied to other
personal electronic instruments on an aircraft. Your mobile device should be placed
in Airplane Mode or turned off.
International Use
to your country or region and might not be approved for use outside your country
or region. Be aware that operation during international travel may cause interference
to other electronic hearing instruments, or other electronic instruments may cause
interference to your hearing aids.