MDHearing AIR 3 User manual
User Manual
AIR 3 Hearing Aids • Series A
WARNING: If you are younger than 18, do not use this.
You should go to a doctor, preferably an ear-nose-throat doctor (an ENT), because your condition needs
specialized care. Over-the-counter hearing aids are only for users who are age 18 or older.
This OTC hearing aid is for users who are 18 and older. People who are younger than 18 with hearing loss
should see a doctor, preferably an ENT, because they may need medical testing and management. Hearing
loss can aect speech and learning, so professional tting and continuing care are also important.
FDA Warnings
1
• Your ear has a birth defect or an unusual
shape. Your ear was injured or deformed in an
accident.
• You saw blood, pus, or uid coming out of your
ear in the past 6 months.
• Your ear feels painful or uncomfortable.
• You have a lot of earwax, or you think
something could be in your ear.
• You get really dizzy or have a feeling of
spinning or swaying (called vertigo).
• Your hearing changed suddenly in the past
6 months.
• Your hearing changes: it gets worse then gets
better again.
• You have worse hearing in one ear.
• You hear ringing or buzzing in only one ear.
WARNING: When to see a doctor
If you have any of the problems listed below, please see a doctor, preferably an ear-nose-throat doctor
(an ENT).
2
WARNING: This hearing aid should not cause pain when inserting it.
Remove this device from your ear if it causes pain or discomfort when you insert or place it. To try again,
make sure to follow the instructions. If you feel pain or discomfort again, contact the manufacturer. If
your pain or discomfort doesn’t go away, contact your hearing healthcare professional. You can also
report this to FDA as an adverse event according to the instructions that appear later.
3
Caution: This is not hearing protection.
You should remove this device if you experience overly loud sounds, whether short or long-lasting. If
you’re in a loud place, you should use the right kind of hearing protection instead of wearing this device.
In general, if you would use ear plugs in a loud place, you should remove this device and use ear plugs.
Caution: The sound output should not be uncomfortable or painful.
You should turn down the volume or remove the device if the sound output is uncomfortably loud or
painful. If you consistently need to turn the volume down, you may need to further adjust your device.
Caution: You might need medical help if a piece gets stuck in your ear.
If any part of your hearing aid, like the eartip, gets stuck in your ear, and you can’t easily remove it with
your ngers, get medical help as soon as you can. You should not try to use tweezers or cotton swabs
because they can push the part further into your ear, injuring your eardrum or ear canal, possibly
seriously.
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Note: If you remain concerned, consult a professional.
If you try this device and continue to struggle with or remain concerned about your hearing, you should
consult with a hearing healthcare professional.
MDHearing has a team of U.S.-based licensed audiologists and hearing specialists ready to assist by
phone, email, text, and video sessions.
Note: What you might expect when you start using a hearing aid.
A hearing aid can benet many people with hearing loss. However, you should know it will not restore
normal hearing, and you may still have some diculty hearing over noise. Further, a hearing aid will not
prevent or improve a medical condition that causes hearing loss.
People who start using hearing aids sometimes need a few weeks to get used to them. Similarly, many
people nd that training or counseling can help them get more out of their devices.
If you have hearing loss in both ears, you might get more out of using hearing aids in both, especially in
situations that make you tired from listening—for example, noisy environments.
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Note: Tell FDA about injuries, malfunctions, or other adverse events.
To report a problem involving your hearing aid, you should submit information to FDA as soon as
possible after the problem. FDA calls them “adverse events,” and they might include: skin irritation in
your ear, injury from the device (like cuts or scratches, or burns from an overheated battery), pieces of
the device getting stuck in your ear, suddenly worsening hearing loss from using the device, etc.
Instructions for reporting are available at https://www.fda.gov/Safety/MedWatch, or call 1-800-FDA-1088.
You can also download a form to mail to FDA.
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FDA Warnings......................1
Support ...........................8
Introduction .......................9
Package Contents .................11
AIR 3 Diagram.....................13
Quick Start Guide..................15
Charging Information ..............17
Placing On Ear ....................21
Settings ..........................23
Care & Cleaning ...................27
Replacing Parts ...................29
Ordering Parts & Protection .........32
Tips For Optimal Performance ......33
Using the Telephone ...............34
Troubleshooting ..................35
Warranty & Replacements ..........39
Return Policy .....................41
Transport & Storage ...............42
Warning to Dispensers . . . . . . . . . . . . .43
General Warnings .................45
Technical Specications ............48
Notice of Cancellation..............50
Table of Contents
Our U.S.-based team of licensed audiologists and hearing specialists are the heart and soul
of MDHearing. They’re here to guide and assist you with any questions you may have.
To help our professionals improve your experience and provide the most accurate advice,
take our free online hearing test at www.MDHearingAid.com/hearing-test.
We’re here to help.
800-918-3914
Monday–Friday (Visit www.MDHearingAid.com/contact-us for current hours of operation)
24 hours a day, 7 days a week
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With the AIR 3, you are back in control of the sounds around
you—thanks to digital, rechargeable technology paired with
user-adjustable settings.
Please read this User Manual in its entirety before using your
new hearing aids.
Practice and patience are important as your brain relearns how
to hear. Your results, and improved quality of life, will depend on
the type and degree of your hearing loss, your expectations, and
frequency of use.
Congratulations
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Superior in quality
of sound, ease of
use, and best value.
Thank you for
restoring my
condence.
— Loren B.
Package Contents
a) Hearing Aid(s)*
Thin Tubing
ComfortTIP™
b) Charging Case
11
*Contents will vary depending on quantity ordered.
d) Cleaning Tool Wire Magnet Brush
c) Charging Accessories
Cord Power Adapter
12
AIR 3 Diagram
Hearing Aid Dimensions:
1.125” x 0.25” x 0.5”
2
1
3
1
5
6
8
4
7
13
1) Microphones
2) Control Switch (on/o, volume, and program control)
3) Stabilizer Bar
4) Charging Contacts
5) Twist & Lock Tubing Base
6) Thin Tubing (series AA, size 2B)
7) Hearing Aid Body
8) ComfortTIP™(open, size small)
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If you have a pair of hearing aids, rst identify the left and right aid. Hearing aids are t,
and may be tuned, dierently for each ear. Therefore, they should not be swapped.
Step 1: Charge the hearing aids.
Step 2: Place the hearing aids on your ears.
Step 3: Adjust the settings.
Quick Start Guide
15
Left aid
in left hand
Right aid
in right hand
Identifying Your Left and Right Hearing Aids
To identify the left and right aids, hold them upright in each hand with the control switch
facing you. The tubing/tips point toward each other when in the correct hand.
You may also look for the label near the end of the tubing. The blue label indicates left
ear. The red label indicates right ear.
Blue Label Red Label
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a) Plug the charging case and USB cord into a
standard outlet. LED2 will turn orange to indicate
charging, and green to indicate fully charged.
b) Place the hearing aid(s) in the charger, tucking
the stabilizer bar into the well. The left hearing aid
should be placed in the left side of the charger, and
the right hearing aid in the right side.
c) LED1 and/or LED3 will turn orange to indicate the
hearing aid is charging. The lights will turn o to
indicate fully charged and ready to use.
Step 1: Charge
b)
a)
Stabilizer
Bar
Well
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Charging Case LEDs
LED2LED1
The charging case has three LED lights indicating the
charging status of the hearing aids and charger.
Charging
LED3
Solid orange
Fully charged O
Solid orange
Solid green
Solid orange
O
Low battery — Flashing orange —
LED2LED1
Left aid Charger Right aid
Not charging O O O
LED3
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The charging case can fully charge the hearing aids up to 3 times without being plugged in.
It takes about 5 hours to fully charge the hearing aids. It takes about 4 hours to fully charge
the case.
On average, a full charge of the hearing aids lasts 12–16 hours.
Once the hearing aid is fully charged, a sensor stops the charging process. There is no risk
of battery degeneration if left on the charger. The charger can also remain plugged in while
not in use.
Charging Information/Battery Life
Please note: We recommend wiping the hearing aid with a dry soft cloth
to remove any moisture or oils before placing in the charger.
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Table of contents
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