
Chapter 4 –Troubleshooting
19
Chapter 4 –Troubleshooting
The start configuration cannot
find a COM interface
Cable is connected improperly.
COM interface has been assigned
twice.
Check the correct connection of
the cables.
Select a different COM
interface.
Timeout error following the
MELAnet Box firmware update
Network connection too weak/too
slow
Repeat process
Inform MELAG customer
services if necessary
"Autoclav offline"
Not possible to establish
connection with the autoclave via
the MELAnet Box configurator
Device is not switched on.
Switch on the device at the
power switch.
Deselect the MELAnet Box as
output medium on the
autoclave.
The following error message will
be shown: "Error while
loading/sending data."
Power supply to the MELAnet Box
cut off
IP address is not correct, the
MELAnet Box is operated in
another practice network as the
user network.
Check whether the power
supply cable is properly
connected and the power
supply is plugged into the
socket.
Check whether the IP address
of the MELAnet Box was
entered correctly in the
configurator and the IP address
of the computer matches the
settings in the MELAnet Box.
Immediate output is set to YES,
but no text logs were issued after
the end of the program
When a MELAnet Box is
connected, this setting on the
autoclave is not considered.
Set the tick on the
“Configuration” website next to
"Log output" to activate the
immediate output of the text
logs.
Output last cycle cannot be
selected
This option is only available via the
MELAnetBox configurator when the
MELAnet Box has been selected.
Click on the "Last log" button in
the "logs" window and, if
applicable, check the TCP or
FTP settings in the
"Configuration" section.
Output stored cycles cannot be
selected on the autoclave
This option is only available via the
MELAnetBox configurator when the
MELAnet Box has been selected.
Click on the "All logs" button in
the "logs" window and, if
applicable, check the TCP or
FTP settings in the
"Configuration" section.
Delete all cycles cannot be
selected on the autoclave
This option is not available when
the MELAnet Box has been
selected.
Deselect the MELAnet Box as
output medium on the
autoclave.
Test output cannot be selected on
the autoclave
This option is not available when
the MELAnet Box has been
selected.
Click on the "Last log" button in
the "logs" window and, if
applicable, check the TCP or
FTP settings in the
"Configuration" section.
All logs have the same date as
creation date
Logs were read out via the button
All logs.
The output date is used for the log
files.
Set the tick on the
“Configuration” website next to
"Log output" to activate the
immediate output of the text
logs. The program start point is
used as the creation date for
the log files.
The total charge number is not
counted on the protocols.
The text logs saved in the
autoclave were read out altogether
by pressing the button All logs.
In order to avoid this, activate
the immediate output of the text
logs by setting the tick next to
log output.