Memorex MPH-4489 User manual

E–1
Warning: Changes or modifications to this unit not expressly
approved by the party responsible for compliance could void
the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and
used in accordance with instructions, may cause harmful
interference to radio communications. However, there is no
guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and
receiver.
• Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician
for help.
IMPORTANT:
PLEASE KEEP ALL PACKAGING MATERIAL FOR AT LEAST 90
DAYS IN CASE YOU NEED TO RETURN THIS PRODUCT TO YOUR
PLACE OF PURCHASE OR MEMOREX.
MPH-4489.O/M.QXD 5/25/01 11:34 AM Page 1

IMPORTANT SAFETY INSTRUCTIONS
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When using your telephone equipment, basic safety precautions should always be followed to
reduce the risk of fire, electric shock and injury to persons, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on this product.
3. Do not use this product near water- for example, near a bath tub, wash bowl, kitchen
sink, or laundry tub, in a wet basement, or near a swimming pool.
4. Do not place this product on an unstable cart, stand, or table. The product may fall,
causing serious injury and serious damage to the product.
5. Slots and openings in the cabinet and in the back or bottom are provided for ventilation
and to ensure reliable operation of the product and to protect it from overheating.
These openings must not be blocked or covered. The openings should never be
blocked by placing the product on a bed, sofa, rug, or other similar surface. This
product should never be placed near or over a radiator or heat source. This product
should not be placed in a built-in installation unless proper ventilation is provided.
6. Never push objects of any kind into this product through cabinet slots as they may
touch dangerous voltage points or short out parts that could result in a risk of fire or
electric shock. Never spill or spray any type of liquid on the product.
7. To reduce the risk of electric shock, do not disassemble this product, but take it to a
qualified service personnel under the following conditions:
A. If liquid has been spilled into the product.
B. If the product has been exposed to rain or water.
C. If the product does not operate normally by following the
operating instructions. Adjust only those controls that are
covered by the operating instructions, as an adjustment of
other controls may result in damage and will often require
extensive work by a qualified technician to restore the
product to its normal operation.
D. If the product has been dropped or the cabinet has been
damaged.
E. If the product exhibits a distinct change in performance.
8. Avoid using a telephone (other than a cordless type) during an electrical storm. There
may be a remote risk of electric shock from lightning.
9. Do not use the telephone to report a gas leak in the vicinity of the leak.
10. Do not allow anything to rest on the telephone cord. Do not locate this product where the
cord will be abused by persons walking on it.
11. Never install telephone wire during a lightning storm.
12. Never install telephone jacks in wet locations unless the jack is specifically designed for
wet locations.
13. Never touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
14. Use caution when installing or modifying telephone lines.
SAVE THESE INSTRUCTIONS
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IMPORTANT SAFETY INSTRUCTIONS
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1. If your local telephone exchange only accepts Pulse dialing, you may have to
switch the Tone/Pulse switch to Tone to access certain services that require
Tone signalling (such as home banking). After the initial line is connected to the
number you are calling, switch the Tone/Pulse switch to Tone to access Tone
signalling. When you have completed your call, please switch the Tone/Pulse
switch back to Pulse.
2. Hearing aid compatibility - Your telephone is compatible for use with hearing aids.
FCC and Phone Company Information
Your telephone company is required by the Federal Communications Commission to
allow you to connect FCC registered telephones to their lines. The FCC requires you
to provide information, if requested by the local telephone company, about the
connection of an FCC registered telephone to their lines. They may ask you for the
FCC registration number and the ringer equivalence number (REN); both are at the
bottom of the base. They may also ask for the Universal Service Order Code
(USOC), which is the RJ-11C.
The REN is used to determine the quantity of devices which may be connected to
the telephone line. Excessive REN’s on the telephone line may result in the devices
not ringing in response to an incoming call. In most, but not all areas, the sum of the
REN’s should not exceed five (5.0). To be certain of the number of devices that may
be connected to the line, as determined by the total REN’s, contact the telephone
company to determine the maximum REN for the calling area.
Should your equipment cause trouble on your line which may harm the telephone
network, the telephone company shall, where practical, notify you that temporary
discontinuance of service may be required. Where prior notice is not practicable and
the circumstances warrant such action, the telephone company may temporarily
discontinue service immediately. In case of such temporary discontinuance, the
telephone company must: (1) promptly notify you of such temporary discontinuance;
(2) afford you the opportunity to correct the situation; (3) inform you of your right to
bring a complaint to the Commission pursuant to procedures set forth in of Part 68 of
FCC Rules and Regulations.
The telephone company may make changes in its communication facilities,
equipment operations or procedures where such action is required in the operation
of its business and not consistent with FCC Rules and Regulations. If these changes
are expected to affect the use of performance of your telephone equipment, the
telephone company must give you adequate notice in writing, to allow you to
maintain uninterrupted service.
This equipment cannot be used on telephone company provided coin service.
Connection to Party Line Service is subject to state tariffs.
Any changes or modifications not expressly approved by (state party responsible for
compliance) can void the user’s authority to operate the equipment.
MPH-4489.O/M.QXD 5/25/01 11:34 AM Page 3

LOCATION OF CONTROLS
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6421
28
75113 108 9
14
15
13
18
17
16
20
21
22
23
19
25
24
27
26
12
1. Handset HI/LO Switch
2. Handset
3. DC Jack (rear of unit)
4. TIME Button
5. MEMO Button
6. RINGER (HI/LO/OFF) Switch
7. Display
8. OGM Button
9. TONE/PULSE Switch
10. Telephone Line Jack (rear of
unit)
11. FLASH Button
12. Battery Compartment (bottom
of unit)
13. NEW MESSAGE Indicator
14. ANSWER ON/OFF Button
15. DELETE Button
16. SKIP/DOWN Button
17. SKIP/UP Button
18. PLAY/STOP Button
19. Memory Buttons (M1,M2,M3)
20. REDIAL/PAUSE Button
21. SPEED DIAL Button
22. PROGRAM Button
23. Key Buttons (0–9,#,*)
24. HOLD Indicator
25. HOLD Button
26. SPEAKERPHONE Indicator
27. SPEAKERPHONE Button
28. SPEAKER Volume Control
+-
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E–5
This section has been designed to provide a reference guide to help set up the
unit.
1. Unpack and make sure all the items have been included:
Base Unit, Power Adaptor and small and large Telephone Line Cords.
2. Connect one end of the provided telephone line cord into the LINE jack on the
rear of the unit and the other end into a modular telephone jack.
If using a telephone splitter to connect the unit AND an additional phone, plug
the telephone splitter into the modular phone jack and connect the provided
telephone line cord into one jack of the telephone splitter and the additional
telephone’s line cord into the other jack.
3. Insert the small plug on the end of the AC adaptor into the DC power jack
located on the rear of your unit. Use only the Center Negative AC adaptor
provided with your unit: INPUT: 120VAC, 60Hz OUTPUT: 10.5V DC
4. Plug the AC adaptor into a standard 120V AC wall outlet. Once plugged in, the
display will count up from 0 to 5. After a long beep, the unit will display “Lo” to
indicate the battery is dead, weak, or not installed. Page 7 describes how to
install the batteries.
5. This unit uses digital technology, so a microcassette is not used. Follow the
instructions on the following pages to operate your unit.
6. During AC power failure, four (4) AA batteries provides battery backup so the
unit can maintain the memory information. However, the unit cannot answer
incoming calls without AC power.
DC 9V POWER JACK AC POWER
ADAPTOR
TELEPHONE LINE JACK
TELEPHONE LINE CORD
INSTALLATION
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INSTALLATION
E–6
This unit can be used on a desk, or other level surface or mounted on the wall
away from excessive heat or direct sunlight.
Desk or Table Use
1. Set the RINGER switch to LO or HI to have the
ringer sound when receiving a phone call.
2. Set the TONE/PULSE switch to TONE or
PULSE to match the service provided on your
telephone line. If you are not sure of your
service, please contact your telephone
company.
3. Connect the coiled cord to the handset and
base. Connect the straight cord to the base
and telephone jack as shown in Figure 1.
TELEPHONE LINE CORD
TO TELEPHONE BASE
Figure 1
Wall Mounting
1. Attach the supplied Wall Mount adapter to the rear of the
telephone.
2. Drill two holes with a vertical distance between the two
marked positions of 83mm as shown in Figure 2.
3. Drive a screw into each of the holes. Tighten them to the
end of the screw lines, only leaving the smooth part of the
screw head outside the wall.
4. Plug the telephone line cord into the modular wall jack.
5. Reverse the position of the Wall Mount Hook on the base
as shown in Figures 3 and 4.
6. Hang the unit onto the screws, then slide it down firmly to
fasten the base securely.
7. When using this phone as a wall mount phone, be sure to route the short line
cord on the back of
the base unit and
plug the other end
into the wall mount
jack.
83mm
Figure 3 Figure 4
Figure 2
MPH-4489.O/M.QXD 5/25/01 11:34 AM Page 6

POWER SOURCES
E–7
AC Power Adapter
To operate the unit using AC power, connect the AC adapter to the DC jack on the
rear of the unit and to a wall outlet having 120V, 60Hz only.
CAUTION: Use only the AC adapter provided with
the unit. Using another AC adapter may damage
the unit. When not using AC power, disconnect the
AC adapter from the wall outlet by pulling the plug
(not the cord). Do not touch the AC adapter with
wet hands.
Battery Installation
To protect the memory if there is a power failure, insert 4 “AA” size batteries (not
included). To install the batteries, open the battery compartment with a slotted
screwdriver as shown in the figure, insert the
batteries following the diagram and replace
battery compartment cover.
Replace the batteries
when the Battery
indicator lights in the
display.
Ð
+
Ð
+
Ð
+
Ð
+
AC Adapter's Plug
AC Outlet
BATTERY PRECAUTIONS
Follow these precautions when using batteries in this device:
1. Use only the size and type of batteries specified.
2. Be sure to follow the correct polarity when installing the batteries as indicated in the
battery compartment. Reversed batteries may cause damage to the device.
3. Do not mix different types of batteries together (e.g. Alkaline and Carbon-zinc) or old
batteries with fresh ones.
4. If the device is not to be used for a long period of time, remove the batteries to prevent
damage or injury from possible battery leakage.
5. Do not try to recharge batteries not intended to be recharged; they can overheat and
rupture.
(Follow battery manufacturer’s directions.)
MPH-4489.O/M.QXD 5/25/01 11:34 AM Page 7

TELEPHONE OPERATION
E–8
Setting the Date and Time
When the unit is first plugged in, the display will count up. If “Er” appears, unplug the unit
and plug it back in. If “Lo” appears, insert new batteries.
Press the TIME button ❶ to hear the
date and time. To set the time, press
and hold the TIME button ❶ for 2
seconds; the unit will say the day of the
week. Press the SKIP/ DOWN ❷
and/or SKIP/UP ❸ buttons to set the
day of the week, the display will show
the corresponding number (0: Sunday,
1: Monday, 6: Saturday).
3
1
2
1
Press the TIME button ❶ again, and the
set the hours (including AM/PM) using
the SKIP/ DOWN ❷ and/or SKIP/UP ❸
buttons.
3
1
2
2
Press the TIME button ❶ again, and
the set the minutes using the SKIP/
DOWN ❷ and/or SKIP/UP ❸ buttons.
Press the TIME button ❶.
The unit will say the date and time, and
they will be set.
3
1
2
3NOTES:
•Make sure to raise the SPEAKER
VOLUME when setting the clock.
• Press the PLAY/STOP button to quit
the time setting.
MPH-4489.O/M.QXD 5/25/01 11:34 AM Page 8

TELEPHONE OPERATION
E–9
Slide the RINGER HI/LO/OFF switch to
the HI or LO position to turn the ringer on.
1
Slide the RINGER HI/LO/OFF switch to
the OFF position to turn the ringer off.
2
RINGER HI/LO/OFF Switch
Slide the TONE/PULSE switch to
TONE or PULSE to match the service
provided on your telephone line. If you
are not sure of your service, please
contact your telephone company.
1
TONE/PULSE Switch
Press the REDIAL/PAUSE button to
automatically redial the last number dialed.
Also used to insert a pause when
programming telephone numbers into
memory.
1
REDIAL/PAUSE Button
Lift the handset or press the SPEAKER-
PHONE button ❶ and listen for a dial tone;
the SPEAKERPHONE indicator will light.
Adjust the SPEAKER VOLUME control ❷
as desired.
1
2
1
Making a Call Using Dialing Keys (0-9)
Press the key buttons (0-9) for the
specified number you wish to call.
2
MPH-4489.O/M.QXD 5/25/01 11:34 AM Page 9

TELEPHONE OPERATION
E–10
Press the FLASH button to hang up
the phone without having to return it to
the base. This is useful for using the
phone with the Call Waiting feature.
1
FLASH Button Handset HI/LO Switch
To increase/decrease the handset’s
volume, slide the Handset HI/LO
switch to the HI or LO position.
1
Press the HOLD button to put the
caller on hold; the Hold indicator will
light. You can then hang up the
handset if desired.
1
HOLD Button
RECEIVING A CALL
To take the caller off hold, pick up the
handset.
2
To answer the call, press the
SPEAKERPHONE button, or pick up
the handset.
1
MPH-4489.O/M.QXD 5/25/01 11:34 AM Page 10

TELEPHONE OPERATION
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Manually Storing/Accessing Numbers in One-Touch Memories (M1-M3)
This telephone is equipped with 3 memories for programming your most frequently
dialed telephone numbers. You can store up to 16 digits in each memory position.
Lift the handset, or press the
SPEAKERPHONE button ❶ . Press the
PROGRAM button
❷ , then press the
key buttons (0–9) ❸ to enter the
desired telephone number to
memorize.
2
1
3
1
Press the desired memory location (M1,
M2 or M3).
2
Repeat steps 1 and 2 for additional
memories.
2
1
3
3
To access M1–M3 memories:
When is phone is off the base or after
pressing the SPEAKERPHONE button
❶, press M1,M2 or M3 ❷.
The number will automatically be
dialed.
2
1
4
NOTES:
• Although the unit is “off-hook” when setting memories, when the PROGRAM
button is pressed, the number will not actually be dialed.
• To insert a pause, simply press the REDIAL/PAUSE button. This will count as a
digit.
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TELEPHONE OPERATION
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Manually Storing/Accessing Numbers in Two-Touch Memories (0-9)
This telephone is equipped with 10 additional memories for programming your most
frequently dialed telephone numbers. You can store up to 16 digits in each memory position.
Lift the handset, or press the
SPEAKERPHONE button ❶ . Press the
PROGRAM button
❷ , then press the
key buttons (0–9) ❸ to enter the
desired telephone number to
memorize.
2
1
3
1
Press the SPEED DIAL button ❶,
followed
by the desired memory location
(0-9)
❷ .
1
2
2
Repeat steps 1 and 2 for additional
memories.
2
1
3
3
To access 0-9 memories:
When is phone is off the base or after
pressing the SPEAKERPHONE button
❶, press the SPEED DIAL button ❷
followed by the desired memory (0-9) ❸.
The number will automatically be
dialed.
2
1
3
4
NOTES:
• Although the unit is “off-hook” when setting memories, when the PROGRAM
button is pressed, the number will not actually be dialed.
• To insert a pause, simply press the REDIAL/PAUSE button. This will count as a
digit.
MPH-4489.O/M.QXD 5/25/01 11:35 AM Page 12

ANSWERING MACHINE OPERATION
E–13
Press and hold the OGM button for
approximately 2 seconds until a short
beep is heard (“rA” will appear in the
display), and then release the button.
Begin recording your outgoing message
speaking in a normal tone of voice.
Typical Message: “You have reached
the Smith residence. We are not able
to come to the phone right now. If
you’ll leave your name, phone number
and a brief message after the beep,
we will call you back.”
1
When finished recording, press the
PLAY/STOP button ❶. A short beep
will sound and the newly recorded
outgoing message will then play once;
“PA” will appear in the display. Make
sure the SPEAKER VOLUME control
❷ is at a desirable level.
To record a new outgoing message,
please repeat steps 1 and 2.
1
2
2
RECORDING OGM (OUTGOING MESSAGE )
Recording an OGM allows the caller to hear the OGM and then be able to leave a
message. Please note that there is an automatic message on this unit, recording
a new OGM will record over this default message.
NOTES:
• The maximum recording time for an OGM is 60 seconds.
• If an invalid OGM is left, the unit will revert back to the default OGM.
•Make sure to raise the SPEAKER VOLUME when setting the OGM.
• If you forget the Access Code, unplug the AC adaptor and disconnect the
battery and it will reset to 000.
Press and release the OGM button
and the selected Outgoing Message
will play.
1
VERIFYING THE OUTGOING MESSAGE
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ANSWERING MACHINE OPERATION
E–14
NOTES:
• If the unit detects a dial tone, silence or a busy signal, the unit will hang up and
not register the message.
• The unit will shut off if a parallel phone is picked up.
• When the memory is full, “FU” will appear in the display. In this scenario, when
a callers calls the machine, it will pick up and say “not available, please call
later” and hang up.
• When the batteries are low, dead or not installed, “Lo” will blink in the display.
• When a call is received, the caller can press the “*” button on the phone to skip
the OGM and start recording the ICM.
Make sure the OGM is recorded.
Press the ANSWER ON/OFF button;
the NEW MESSAGE indicator will light
1
The message counter will then appear
in the display indicating the unit is in
Answer mode.
2
SETTING THE UNIT TO ON MODE (Incoming Messages will be
recorded)
The Answer/Record mode means when a call is received, the unit will play the
OGM and then record a message.
SETTING THE UNIT TO THE ANSWER-OFF MODE
Press the ANSWER ON/OFF button until “--” appears in the display to set the unit to
the Answer Off mode.
TOLL-SAVER
The amount of times the phone rings before picking up is automatically set to Toll-
Saver. Toll saver will answer the call on the fourth ring if no messages have been
recorded and it will answer on the second ring if new messages have been
recorded; this feature is useful when phoning in for your messages.
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ANSWERING MACHINE OPERATION
E–15
To record a personal memo which will
be played the next time somebody
retrieves the messages, press and
hold the MEMO button for
approximately 2 seconds; a beep will
sound and "rE" will appear in the
display.
1
After the message is recorded, press
the PLAY/STOP button ❶ to stop the
recording. To hear the memo(s), press
the MEMO button ❷.
1
2
2
RECORDING A PERSONAL MEMO
Adjust the SPEAKER VOLUME
control on the side of your unit to hear
the caller.
1
When a call is received, you may listen
to the caller leaving an incoming
message. If you wish to speak with the
caller, just pick up the handset to talk
(the machine will turn off automatically).
2
SCREENING YOUR CALLS
TO REPEAT OR SKIP MEMOS:
To repeat a memo while you are listening to it, simply press the SKIP/DOWN
button. Repeatedly press this button to skip back to previous memos.
To skip a memo while you are listening to it, press the SKIP/UP button and the
next recorded memo will play.
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ANSWERING MACHINE OPERATION
E–16
Make sure the SPEAKER VOLUME
control is adjusted as desired.
The number on the display shows the
ICMs and Memos recorded.
1
If new messages have been recorded,
press the PLAY/STOP button to hear
only the new ICM messages.
As the messages are played back,
the unit will say the time they were
received before playing the ICM.
2
PLAYING BACK INCOMING MESSAGES (ICMs)
The NEW MESSAGE indicator will blink when the unit has recorded new
messages, and the display will show the amount of messages. If the NEW
MESSAGE indicator is not blinking, then the display will show the number of
messages that have been recorded previously, but not deleted.
To hear messages, proceed as follows:
If no new messages have been
recorded, press the PLAY/STOP
button to hear the previously heard
messages that were not deleted.
3
After playing the messages, the
display will show the total memos and
ICM messages received.
NOTE: Messages will automatically
be saved. To delete messages, see
page 17.
4
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ANSWERING MACHINE OPERATION
E–17
To repeat a message while you are
listening to it, simply press the
SKIP/DOWN button ❶. Repeatedly
press this button to skip back to
previous messages. To skip a
message while you are listening to it,
press the SKIP/UP button ❷ and the
next recorded message will play.
2
1
5
To stop playback, press the
PLAY/STOP button and the unit will
save the previous messages.
6
NOTES:
• After playing the ICMs, the unit will automatically reset to take new messages.
• The maximum recording time for an ICM (Incoming Message) is 60 seconds.
IF MEMORY IS FULL
If the memory is full, the unit will not allow any new messages, and “FU” will appear in
the display. In this scenario, when a callers calls the machine, it will pick up and say
“not available, please call later” and hang up.
To erase a single message while
playing it back, press the DELETE
button and the unit will delete the
current message and play the next
message.
1
To delete all the messages, press and
hold the DELETE button while in the
Play mode until “dE” appears in the
display. Press the DELETE button to
confirm and the message counter will
revert back to “00”.
2
DELETING INCOMING MESSAGES AND MEMOS
MPH-4489.O/M.QXD 5/25/01 11:35 AM Page 17

REMOTE OPERATION
E–18
SECURITY CODE
This unit can be operated from almost any touch-tone phone. The Security Code
is preset to 000. You can operate the unit remotely with this code, but we suggest
you set your own new code. To change this code, follow the instructions below.
Press and hold the DELETE button ❶
for 2 seconds, and then release; the
unit will say the first digit of the
security code. Press the SKIP/DOWN
❷and/or the SKIP/UP buttons ❸ to
set the first digit of the security code.
3
1
2
1
Press the DELETE button ❶ again;
the unit will say the second digit of the
security code. Press the SKIP/DOWN
❷and/or the SKIP/UP buttons ❸ to
set the second digit of the security
code.
3
1
2
2
Press the DELETE button ❶ again;
the unit will say the third digit of the
security code. Press the SKIP/DOWN
❷and/or the SKIP/UP buttons ❸ to
set the third digit of the security code.
3
1
2
3
Press the DELETE button again and
the unit will say the 3 digit number you
set.
4
NOTES:
•If a power failure occurs and there is a dead or no battery, the Access Code resets to
000.
• If you forget the Access Code, unplug the AC adaptor and disconnect the battery and it
will reset to 000.
• Be sure to write down your new Access Code and store it in a safe place.
MPH-4489.O/M.QXD 5/25/01 11:35 AM Page 18

REMOTE OPERATION
E–19
Call the answering machine from a
separate line.
If the unit is off, it will answer after 10
rings, the unit will emit a 3 second beep.
1
After the 3 beeps are heard, enter your
security code within 10 seconds. Press
the “8” pad to turn the unit off, or the “9”
pad to turn the unit on.
2
TURNING THE ANSWERING MACHINE ON AND OFF
Call the answering machine from a
separate line. During the OGM, enter
your security code.
1
REMOTELY RECORDING A NEW OGM
After the OGM is played, and the beep
is heard, enter your security code
within 10 seconds. Press the “4” pad
and record a new OGM. Press the #
button to stop OGM recording and
new OGM will be played back.
2
Call the answering machine from a
separate line. During the OGM, enter
your security code.
1
REMOTELY PLAYING INCOMING MESSAGES (ICM’S)
After the OGM is played, and the beep is
heard, enter your security code within 10
seconds. Press the “2” pad to play all
messages or the “1” pad to play only
new messages.
2
MPH-4489.O/M.QXD 5/25/01 11:35 AM Page 19

REMOTE OPERATION
E–20
To repeat the currently playing
message, press the “5” pad.
To skip backward to previous
messages, press “the 4” pad.
1
REPEATING ICM’S
To skip forward to the next message,
press the “6” pad.
1
SKIPPING ICM’S
After the OGM is played, and the beep is
heard, enter your security code within 10
seconds. Press the “6” pad to record a
memo. Press the # button to stop
recording.
1
RECORDING A MEMO PLAYING THE MEMOS
After the OGM is played, and the beep is
heard, enter your security code within 10
seconds. Press the “7” pad to play the
memos.
2
To repeat the currently playing
message, press the “5” pad.
To skip backward to previous
messages, press “the 4” pad.
1
REPEATING MEMOS
To skip forward to the next message,
press the “6” pad.
1
SKIPPING ICM’S
MPH-4489.O/M.QXD 5/25/01 11:35 AM Page 20