Memotec NetPerformer SDM-9600 Manual

NetPerformer® SDM-9600 with SDM-9606 Blades
Hardware Installation Guide

COPYRIGHTS AND DISCLAIMERS
Published Date: October 2013
Document # 1659 current revision tracker artf3363
This publication contains information proprietary and confidential to Memotec Inc. Any reproduction,
disclosure or unauthorized use of this publication is expressly prohibited except as Memotec Inc. may
otherwise authorize in writing.
Memotec Inc. reserves the right to make changes without notice in product or component design as warranted
by evolution in user needs or progress in engineering or manufacturing technology. Changes which affect the
operation of the unit will be documented in the next revision of the manual.
We have made every effort to ensure the accuracy of the information presented in our documentation.
However, Memotec assumes no responsibility for the accuracy of the information published. Product
documentation is subject to change without notice. Changes, if any, will be incorporated in new editions of
these documents. Memotec may make improvements or changes in the products or programs described within
the documents at any time without notice. Mention of products or services not manufactured or sold by
Memotec is for informational purposes only and constitutes neither an endorsement nor a recommendation for
such products or services.
Memotec Inc. is a wholly owned subsidiary of Comtech EF Data Corp., and its parent company Comtech
Telecommunications Corp (NASDAQ: CMTL).
AccessView, CXTool, CX-U Series, CX-UA Series, AbisXpress, NetPerformer, AccessGate, ACTView,
SDM-8400, and the SDM-9000 series of products are either registered trademarks or trademarks of Memotec
Inc.in Canada, the United States of America, and in other countries.
Windows is a registered trademark of Microsoft Corporation in the United States and other countries.
Whatsup and WhatsupGold are registered trademarks of Ipswitch Inc. in the United States and other countries.
Any other trademarks are the property of their respective companies.
7755 Henri Bourassa Blvd. West
Montreal, Quebec
Canada H4S 1P7

Memotec Inc.
Contents
Chapter 1: Preface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
1. 1 About this Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
1. 2 Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
1.2.1 Instructions to the Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
1. 3 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
1.3.1 SDM-9600 Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
1.3.2 SDM-9606 Blade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
1.3.3 NetPerformer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
1.3.4 Changes to Console Operations . . . . . . . . . . . . . . . . . . . . . . . . 1-5
1. 4 Related Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
1.4.1 NetPerformer Document Set . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
1.4.2 Request for Comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
1.4.3 Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
1. 5 Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
1.5.1 Providing Product Numbers to Technical Support . . . . . . . . . . . 1-8
1.5.2 Product Serial Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
1.5.3 Product Work Order Number . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
1.5.4 Checking the Contents of Your Product Package . . . . . . . . . . . 1-9
1.5.5 Returning an SDM-9600 Chassis or SDM-9606 Blade . . . . . . 1-10
1. 6 Sales Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Chapter 2: Compliance Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
2. 1 Regulatory – Compliance and Agency Approval. . . . . . . . . . . . . . . . . . . . 2-2
2. 2 Compliance and Regulatory Statements. . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
2.2.1 EU Directive 1999/5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
2.2.2 Marking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
2.2.3 Intent of Use and Network Compatibility . . . . . . . . . . . . . . . . . . 2-6
2.2.4 EN55022 and CISPR22 Warning. . . . . . . . . . . . . . . . . . . . . . . . 2-6
2.2.5 FERRITES (EMI Filters). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
2.2.6 FCC Part 15 Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
2.2.7 Industry Canada Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
2.2.8 Notice d'Industrie Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
2. 3 Environmental Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
2.3.1 Waste Electrical and Electronic Equipment – WEEE. . . . . . . . . 2-8
2.3.2 Restriction of Hazardous Substances - RoHS . . . . . . . . . . . . . . 2-9

Memotec Inc.
2.3.3 Compliance to China RoHS. . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
2. 4 Safety Warnings and Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
2. 5 Making Changes or Modifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Chapter 3: Unpacking the SDM-9600 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
3. 1 Selecting a Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
3.1.1 Rack Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
3.1.2 Distance Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
3.1.3 Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
3. 2 Preparing the Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
3.2.1 What You Will Need. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Chapter 4: Hardware Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
4. 1 About the Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
4. 2 Installing the SDM-9600 Chassis in a Rack . . . . . . . . . . . . . . . . . . . . . . . 4-3
4. 3 Installing or Upgrading the DSP Modules . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
4.3.1 Location of DSP Socket on the SDM-9606 Blade . . . . . . . . . . . 4-4
4.3.2 Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
4. 4 Hardware Strapping for E1 Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
4.4.1 Strapping for E1-75 Operation. . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
4. 5 Installing a Blade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
4. 6 Removing a Blade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
4. 7 Installing the Filler Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
4. 8 Powering Up the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
4.8.1 Connecting to the Power Source. . . . . . . . . . . . . . . . . . . . . . . 4-15
4.8.2 System Status on Power-up . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
4. 9 Connecting the Console Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
4.9.1 Important Console and Modem Settings for Startup . . . . . . . . 4-18
4.9.2 Activating the Console Connection . . . . . . . . . . . . . . . . . . . . . 4-19
4.9.3 Concerning HyperTerminal Connections. . . . . . . . . . . . . . . . . 4-20
4. 10 Installing the Licensed Software Options . . . . . . . . . . . . . . . . . . . . . . . . 4-21
4.10.1 Software License Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
4. 11 Connecting the LAN Hub. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
4. 12 Cleaning the Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Chapter 5: Product Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Memotec Inc.
5. 1 SDM-9600 Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
5. 2 SDM-9606 Blade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
5. 3 Optional Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
5. 4 Base Unit Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
5.4.1 Physical Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
5.4.2 Chassis System Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
5.4.3 Power Input Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
5.4.4 Fan Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
5.4.5 Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
5. 5 Blades for SDM-9600 Chassis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
5.5.1 SDM-9606 Blade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
5.5.2 System Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
5. 6 Ethernet Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
5.6.1 Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
5.6.2 LAN Port Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
5.6.3 LAN Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
5.6.4 RJ-45 Connector for Ethernet LAN Port. . . . . . . . . . . . . . . . . . 5-10
5. 7 DSP Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
5.7.1 High-density DSP Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
5. 8 Console Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
5.8.1 Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
5.8.2 Console Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
5.8.3 RJ-45 Connector for Console Port. . . . . . . . . . . . . . . . . . . . . . 5-14
5. 9 E1/T1 Digital Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
5.9.1 Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
5.9.2 E1/T1 Port Status LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
5.9.3 Supporting E1-75 on an E1/T1 Port. . . . . . . . . . . . . . . . . . . . . 5-16
5.9.4 Adaptor Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17
5.9.5 E1/T1 Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
Chapter 6: Troubleshooting Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
6. 1 Symptoms, Problems, and Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Chapter 7: Networking Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
7. 1 GSM A-bis/A-ter Optimization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
7. 2 Voice Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
7. 3 Network Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Memotec Inc.
7. 4 Network Management and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Memotec Inc.
List of Figures
Location of Product Numbering on the SDM-9600 DC Nameplate . . . . . . . . . . . . . . . . . . . . . . . . 1-9
The SDM-9600 Chassis Equipped with SDM-9606 Blades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
DSP Socket on the SDM-9606 Blade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Inserting a DSP Module – Starting Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Inserting a DSP Module – Final Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Installing an SDM-9606Blade in the SDM-9600 Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Blade Handle Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Rear View of the SDM-9600 Chassis with Filler Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Accessing the Air Filter Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Air Filter and Outer Grill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Front View of the SDM-9600 Chassis Equipped with SDM-9606 Blades . . . . . . . . . . . . . . . . . . . 5-3
Rear View of the SDM-9600 Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Location of Fan Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Location of Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
The SDM-9606 Blade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Synchronous High-density DSP Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
RJ-48 to E1-75 Dual BNC Adaptor Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17

Memotec Inc.

Memotec Inc.
List of Tables
Compatible Telecom Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
SDM-9606 Front Panel LED States During Normal Initialization Sequence . . . . . . . . . . . . . . . . 4-16
Feature items for the SDM-9600 chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2
Feature items for the SDM-9606 blade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2
Feature items for optional hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
SDM-9606 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
ST LED states. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
ALM LED states. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
RJ-45 pinout for Ethernet LAN port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-10
RJ-45 pinout for console port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Status LED indicators on SDM-9606 digital interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
RJ-48 pinout for E1/T1 ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
Buffering scheme for packetization of DSP packets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Memotec Inc.

1
Memotec Inc. 1-1
Preface

SDM-9600 with SDM-9606 Blades Hardware Installation Guide
1-2 Memotec Inc.
1.1 About this Document
This document, NetPerformer® SDM-9600 Hardware Installation Guide, provides the
following information about the SDM-9600 chassis installed with SDM-9606 blades:
• Unpacking instructions (“Unpacking the SDM-9600” on page 3-1)
• Hardware installation instructions (“Hardware Installation” on page 4-1)
• Product description (“Product Description” on page 5-1)
• Troubleshooting procedures (“Troubleshooting Tips” on page 6-1)
• Networking features (“Networking Features” on page 7-1)
• Notice concerning HyperTerminal connection (“Notice Concerning HyperTermi-
nal Connections” on page 8-1).
For information on configuring the NetPerformer, consult the NetPerformer System
Reference. See the “NetPerformer Document Set” on page 1-6 for a list of other
references.
NOTE: All NetPerformer documents are available on the NetPerformer
Documentation CD, which is included with your product package.
CAUTION: All documents on the NetPerformer Documentation
CD, including this guide, must be opened with Adobe™
Acrobat Reader 6.0, which is provided on the CD. If you open a
NetPerformer document with an earlier version of Acrobat Reader,
some of the text will not appear in its intended format. This can
make the text difficult or impossible to read correctly, especially
from a printed copy.

Preface
Memotec Inc. 1-3
1.2 Audience
This document is intended for use by NetPerformer system administrators as well as
technicians who are qualified to set up, configure and troubleshoot a NetPerformer
Enterprise Network.
Installation of NetPerformer hardware requires knowledge and proficiency in the
configuration, operation, maintenance and security of all enterprise network elements in
your application. You should also have a thorough understanding of telecommunications
and be familiar with the networking strategies and telephony solutions currently used by
your organization.
1.2.1 Instructions to the Reader
Instructions to the reader include notes, cautions and warnings, which are distinguished
from the rest of the text by distinctive formatting and icons. Here is an example of each:
NOTE: A note may contain a reference, tip or other information related to the subject
at hand. The content of a note is intended to be helpful or of interest to the
reader.
CAUTION: A caution contains an instruction that the reader must
follow in order to prevent damage to equipment, network failure or
loss of data. The content of a caution must be read carefully and
explicitly obeyed.
WARNING: A warning contains an instruction that the reader must
follow in order to prevent electrical shock, death or serious injury
to personnel. The content of a warning must be read carefully
and explicitly obeyed.

SDM-9600 with SDM-9606 Blades Hardware Installation Guide
1-4 Memotec Inc.
1.3 Product Overview
1.3.1 SDM-9600 Chassis
The NetPerformer SDM-9600 is a high-end chassis based on a standardized platform
architecture for carrier-grade telecommunication applications. It is ideal for large-scale
network applications such as GSM using point-to-point E1/T1 circuits, transport through
IP (terrestrial or satellite) or satellite Single Channel Per Carrier (SCPC) connections, and
Voice over IP (VoIP). Voice/data over PowerCell applications can use IP or WAN
connections and are able to integrate SCPC on digital or serial interfaces.
• PICMG 3.0 standard rack solution
• 19" rack-mountable
• -48 VDC (dual feed)
• Maximum 5 blades, loaded from the front
NOTE: All slots on the SDM-9600 must be installed with the same type of blade, in
this case, the SDM-9606.
• Hot swappable components
• Removable fan control module and air filter.
The basic software set provides support of PowerCell Voice and Data (including legacy
user data) and IP routing over Ethernet, serial or digital ports using PPP or Frame Relay
RFC-1490. Optional software licenses can be procured for support of GSM A-bis/ter,
SkyPerformer satellite access and TCP Acceleration.
1.3.2 SDM-9606 Blade
• Loads into front slots (maximum 5)
• Each blade has 6 built-in T1/E1 universal digital ports in the front (NT hard-
wired)
• Can be loaded with 1 DSP module
• Each blade has a capacity of up to 120 digital telephony channels
• A fully loaded SDM-9600 supports 600 simultaneous voice calls
• 1 RJ-45 console port
• 2 10/100 Ethernet ports
• Hot swap capability and power management control
• GSM and ATM capable.

Preface
Memotec Inc. 1-5
1.3.3 NetPerformer Software
The basic software set provides support of PowerCell voice and data (including legacy
user data) and IP routing over Ethernet, serial or digital ports using PowerCell WAN, PPP
or Frame Relay RFC-1490. The GSM A-bis/A-ter software license is sold separately.
Optional software licenses can be procured for support of SkyPerformer satellite access
and TCP Acceleration.
1.3.4 Changes to Console Operations
The following change to console operations was made in NetPerformer firmware version
V9.2.0 and higher. If you are familiar with earlier versions of the NetPerformer firmware,
this change should be taken into consideration before you configure or manage the
product.
• The way you access the NetPerformer console has changed to allow for multiple
user profiles:
CAUTION: The default LOGIN is now ADMIN instead of ACT.
NOTE: The default PASSWORD for this login remains SETUP.
For full instructions on setting up user profiles, refer to the Quick Configuration module of
the NetPerformer Reference Guides.

SDM-9600 with SDM-9606 Blades Hardware Installation Guide
1-6 Memotec Inc.
1.4 Related Documents
NOTE: All of the documents listed here are available on the NetPerformer
Documentation CD, which is included with your product package (Part No.
520-0081-001).
1.4.1 NetPerformer Document Set
For complete information on the NetPerformer, consult the following:
• NetPerformer System Reference
Includes detailed information on NetPerformer features, menus, commands,
parameters and statistics displays for versions V10.2.1 R02 and higher. This Sys-
tem Reference, which is divided into fascicles for each application, also inte-
grates all information from the Addenda to the NetPerformer System Reference
Manual for versions 9.0.0, 9.1.0, 9.2.0 and 10.1.X.
• NetPerformer Hardware Installation Guides
These documents describe the hardware specific to each NetPerformer product,
including installable options, complete installation instructions and firmware
download procedures.
• NetPerformer Release Bulletins
These documents summarize the system specifications, software fixes and
changes, and post-production documentation changes for a particular NetPer-
former release. They also include firmware upgrade procedures.
• NetPerformer Network Design Guide
Offers valuable tips on how to design a NetPerformer application for maximum
efficiency, including an analysis of data and voice traffic throughput issues and
the impact of traffic flow. Provides examples of network setup and traffic meas-
urement using various NetPerformer products.
1.4.2 Request for Comments
Our Technical Publications group welcomes your feedback. Please help us improve future
releases of this document by sending us your comments and suggestions. You can send
email to [email protected].

Preface
Memotec Inc. 1-7
1.4.3 Training
We offer a variety of classes to reduce your learning curve and make your employees
more productive. Students learn how to tailor NetPerformer products to meet their specific
business requirements. Each course is developed and delivered by certified instructors
who have in-depth expertise and extensive technical training experience.
To learn more about our training services, email our education facilities at
[email protected].

SDM-9600 with SDM-9606 Blades Hardware Installation Guide
1-8 Memotec Inc.
1.5 Technical Support
Memotec Technical Support is designed to meet your full range of support needs. From
basic service to mission-critical support, we are committed to ensuring your success with
NetPerformer products. We tailor different support plans to meet your evolving business
requirements. By employing state-of-the-art products and the latest technologies available,
we provide some of the fastest, most efficient service in the industry.
Our entire support organization is focused on complete customer satisfaction and
providing immediate solutions to your business needs.
You can contact Technical Support by calling or sending email to our helpdesk facilities:
Telephone: + (1) 514 738 4781 during regular business hours, EST (GMT-05:00)
Email: [email protected]
Be prepared to provide the following information:
• Your name
• Company name
• Your location
• Telephone number
• Product serial numbers (see next section)
• Product work order number (see next section)
• Detailed problem description
• Remote access to the troubled unit via Telnet or dial-up modem.
1.5.1 Providing Product Numbers to Technical Support
You may be requested to provide the product serial number and work order number when
communicating with Technical Support.
1.5.2 Product Serial Number
The product serial number is provided on the nameplate on the underside of the SDM-
9606 blade (see Figure 1-1).
1.5.3 Product Work Order Number
The product work order number provides the manufacturing year and month of your unit.
This may be required for RMA or inspection purposes. The work order number appears

Preface
Memotec Inc. 1-9
only on the nameplate on the underside of the blade (see Figure 1-1).
1.5.4 Checking the Contents of Your Product Package
CAUTION: As soon as you receive your SDM-9600 chassis and
components, check the carton and its contents for any sign of
damage during shipment. If there is any damage, contact the
shipping agent immediately.
Before you start SDM-9600 installation, verify the contents of the carton to ensure that
you have received all the units, blades, accessories, cables and optional hardware that you
ordered.
A summary of product items appears on “Product Description” on page 5-1.
If any items are missing, or if you have any questions concerning your shipment, contact
Technical Support.
Figure 1-1: Location of Product Numbering on the SDM-9600 DC Nameplate
MEMP37000108-C
Sellable # Base Unit #
W/O
S/N:
Model: SDM-9600 DC
Memotec Inc.
This Class A digital equipment meets all requirements of the Canadian
Interference-Causing Equipment Regulations
Complies with the limits for Class A digital device, pursuant to
Part-15 of the FCC rules..
Cet appareil numérique de la Classe A respecte toutes les exigences du
Règlement sur le Matériel Brouilleur du Canada.
48V
3A max
_
50
Product Serial Number Work Order Number

SDM-9600 with SDM-9606 Blades Hardware Installation Guide
1-10 Memotec Inc.
1.5.5 Returning an SDM-9600 Chassis or SDM-9606 Blade
If you need to return the SDM-9600 chassis or an SDM-9606 blade for any reason, you
must ship it in the original carton using adequate shock insulation material. Failure to
do so may void the equipment warranty. Consult the Warranty statements included with
the product package. Contact Technical Support for RMA requirements.