METRONET Polycom VVX 311 User manual

Place Calls
You can only have one active call in progress
on your phone. You can use the handset,
speakerphone, or headset for calls. During a
call, you can change modes by picking up the
handset, or by pressing or .
To place a call do one of the following:
• Pick up the handset, press or , enter the
phone number, and press Send.
• Enter the phone number, press Dial, and pick
up the handset, or press or .
• Press the Line key, enter the phone number,
and select Send.
• Select New Call, enter the phone number, and
press Send.
Answer Calls
You can answer calls using the handset,
speakerphone, or a headset.
To answer a call do one of the following:
• To answer with the speakerphone, press
or press Answer soft key.
• To answer with the handset, pick up the
handset.
• To answer with a headset, press .
Home Screen
• Displays messages,
settings, and
information.
• Available any time.
Calls Screen
• Displays all active
and held calls.
• Available when you
have an active or
held calls in progress.
Lines Screen
• Displays phone
lines, favorites,
and conditional
soft keys.
• Available any time.
Switch Among Phone Screens
You can view any screen on your phone from
other screens.
To switch among screens:
• Press to view the Home, Lines, or Calls
screens.
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VVX®311 Business Media Phone
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QUICK REFERENCE GUIDE • Polycom®VVX® 311 Business Media Phone
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End Calls
You can only end active calls. To end a held call,
you must resume the call rst.
To end an active call:
• Replace the handset in the cradle, press
or , or press the End Call soft key.
To end a held call:
1. Highlight the held call and press Resume.
2. Press End Call.
Hold and Resume Calls
You can have multiple calls on hold and resume a
call at any time.
To hold a call:
• Highlight the call and press the Hold soft key or
press .
To resume a call
• Highlight the call and press the Resume soft key
or press .
Transfer Calls
You can transfer calls to any contact and choose
the way to transfer the call.
To transfer a call:
1. Press and hold the Transfer soft key or press .
2. Choose Blind or Consultative.
3. Dial a number or choose a contact. If you chose
Blind, the call is transferred immediately.
4. If you chose Consultative, press the Transfer soft
key or press after speaking with your contact.
Forward Calls
You can forward an incoming call to a contact or
forward all incoming calls to a contact.
To forward an incoming call:
1. On the Incoming Call screen, select Forward.
2. Enter your contact’s number and select Forward.
To forward all incoming calls:
1. On the Home Screen, select Forward.
2. If you have more than one line, select a line.
3. Choose either Always, No Answer, or Busy.
4. Enter a contact’s number, and select Enable.
If you chose No Answer, you can enter the number of
rings before the call is forwarded.
To disable call forwarding:
1. On the Home Screen, select Forward.
2. If you have more than one line, select a line.
3. Choose your forwarding type and select Disable.
Initiate a Conference Call
You can initiate a conference call with up to 24
contacts.
To initiate a conference call:
1. Call a contact.
2. Select Conference and call your next contact.
3. When your contact answers, select Conference.
You can also join an active and held call into a
conference call.
To join two calls into a conference call:
• On the Calls screen, select Join.
Manage Conference Calls
While on a conference call you can manage
participants:
To place conference participants on hold:
• Select Hold to hold all participants.
• All participants will be placed on hold and will
not be able to hear one another.
• Press Resume to return all participants to the
conference call.

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Manage Conference Calls cont...
To split the conference call into individual calls:
1. Press the Split soft key. Both calls will be placed
on hold individually.
2. Select a line to pickup and press the Resume key.
3. To place both calls back into conference, press
the Join soft key.
View Recent calls
To view recent calls:
• Select Directories > Recent Calls.
You can view placed, received, and missed calls.
View Contact Directory
You can view other HPBX contacts in the Contact
Directory.
To view contact directory:
• Select Directories > Contact Directory.
Listen to Voicemail
When you have new voicemail messages, the
messages icon displays on your line.
To listen to voicemail:
1. On the Home screen, select Messages or press
2. Follow the prompts.
Enable Do Not Disturb
You can enable Do Not Disturb when you do not
want to receive calls.
To enable or disable Do Not Disturb:
• On the Home Screen, select DND.
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Set Ringtones
You can set ringtones for incoming calls from all
contacts and from individual contacts.
To set a ringtone for incoming calls:
• Select Settings > Basic > Ring Type and select a
ringtone.