MicroTouch Profile User manual

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The information in this document is subject to change without notice. No part of this document may be
reproduced or transmitted in anyform or byanymeans, electronic or mechanical, for any purpose, without the
express written permission of MicroTouch Systems, Inc. MicroTouch may have patents or pending patent
applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this
document. The furnishing of this document does not give you license to these patents, trademarks, copyrights,
or other intellectual property except as expressly provided in any written license agreement from MicroTouch.
© 1998 MicroTouch Systems, Inc. All rights reserved.
Printed in the United States of America.
Document Title: FPD Touch Monitors (13.8" and 15.0" Profile and ChassisTouch) Installation Guide
Document Number: 19-225, Version 2.0
MicroTouch, the MicroTouch logo, AdLink, ChassisTouch, ClearTek, DrivePoint, Factura, FinePoint, Ibid, the
Ibid logo, KeyPad, Microcal, PicturePad, PrivacyTouch, Profile, Prospector, The Public Browser, QuickPoint,
ScreenWriter Tablet, SimpleTouch, SurfControl, ThruGlass, TouchMate, TouchPad, TouchPen, TouchWare,
TouchTek, TruePoint, TuffTouch, UnLink, UnMouse, WebStation, and WorldService are either registered
trademarks or trademarks of MicroTouch Systems Incorporated in the United States and/or other countries.
Microsoft, MS, and MS-DOS are registered trademarks, and Windows is a trademark of Microsoft Corporation.

Contents
About This Manual
What You Need to Know.............................................................7
Installation Warnings and Safety Precautions................................8
Shock and Fire Hazard Precautions ........................................8
Installation Precautions...........................................................8
Service and Repair Precautions...............................................9
Sicherheitshinweise und Vorsichtsmaßnahmen............................10
Vorsichtsmaßnahmen zur Vermeidung eines
Funkenschlags oder Stromschlags...................................10
Vorsichtsmaßnahmen bei der Installation..............................10
Vorsichtsmaßnahmen bei Wartung und Reparatur.................11
MicroTouch Support Services....................................................12
MicroTouch Technical Support.............................................12
MicroTouch on the World Wide Web...................................13
MicroTouch Bulletin Board System......................................13
MicroTouch Corporate Headquarters and Worldwide Offices.....14

4 FPD Touch Monitors Installation Guide
Chapter 1 Introduction to Flat-Panel Displays
About Your Flat-Panel Display Touch Monitor..........................16
What Is AM-TFT LCD Technology?.........................................18
Video Resolution on a Flat-Panel Display...................................18
Native Video Resolution (1024 x768) .................................18
Options for Using Other Video Resolutions..........................19
Comparing Video Resolution on a CRT ...............................20
Chapter 2 Setting Up Your FPD Touch Monitor
System Requirements.................................................................22
Unpacking Your Touch Monitor................................................23
Unique Characteristics of Each Monitor...............................23
Cables and Accessories........................................................24
Installing the Video Card and Video Driver................................25
Supported Video Display Modes and Refresh Rates.............25
Configuring the Display Settings..........................................26
Video Cards Tested by MicroTouch.....................................27
Connecting the Touch Monitor..................................................28
Turning On the Touch Monitor..................................................30
Testing the Touch Monitor ........................................................30
Installing the Touchscreen Driver...............................................31
Installing TouchWare for
Windows 95 or Windows NT 4.0...................................31
Installing TouchWare for Windows 3.1xand MS-DOS ........32
Installing TouchWare for Windows NT 3.51 ........................33
Installing TouchWare for MS-DOS Only..............................33
Installing TouchWare for OS/2.............................................34
Calibrating the Touchscreen.......................................................35
Customizing the Touchscreen Settings.......................................36

Contents 5
Chapter 3 Adjusting the Video Display
Guidelines for Adjusting the Display...........................................38
Before You Make Any Adjustments.....................................38
Using the Standard Controls for the Video Card...................38
Controls for Adjusting the Video Display...................................39
Displaying the Menu Options................................................40
Resetting Default Video Values............................................40
Overview of the Menu Options...................................................41
Using the Monitor Adjustment Program.....................................42
Running the Monitor Adjustment Program in Windows........42
Running the Monitor Adjustment Program in MS-DOS........42
Exiting from the Monitor Adjustment Program.....................43
Adjusting the Clock and Phase Values........................................43
Adjusting the Image Position......................................................45
Adjusting the Brightness and Contrast Values ............................46
Adjusting the White Balance ......................................................47
Expanding the Image Size..........................................................48
Chapter 4 Guidelines for Integrating Your FPD Touch Monitor
Mounting the ChassisTouch Monitor..........................................50
ChassisTouch Hardware Accessory Kit ................................50
Mounting Options ................................................................51
ChassisTouch Cable Connectors...........................................51
Access to the Video Controls ...............................................51
Clearance and Ventilation.....................................................52
Securing and Routing System Cables....................................52
Mounting the Profile Monitor to a Wall......................................53
Chapter 5 Maintenance and Troubleshooting
Maintaining Your Touch Monitor...............................................56
Touchscreen Care and Cleaning..................................................56
Monitor Installation Problems ....................................................57
Troubleshooting the Touchscreen...............................................59

6 FPD Touch Monitors Installation Guide
Power Status Light ....................................................................60
Power Management...................................................................61
Video Input Pin Assignment.......................................................62
Appendix A Compliance Statements and Monitor Specifications
Approvals..................................................................................63
Federal Communications Commission (FCC) Statement.......64
Industry Canada Compliance Statement ...............................65
VCCI Class B ITE Statement...............................................65
Specifications for the 13.8" and 15.0" FPD Touch Monitors ......66
Index

About This Manual
Congratulations on the purchase of your touch monitor, and welcome
to the world of MicroTouch — a world where using a computer is as
simple as touching the screen.
This manual describes how to set up the following MicroTouch
TruePoint monitors:
•13.8" and 15.0" Profile™ flat-panel display (FPD) touch monitors
•13.8" and 15.0" ChassisTouch™ flat-panel display (FPD) touch
monitors
Setting up the touch monitor is easy. This manual describes how to
connect the cables, install the touchscreen software, and adjust the
video display. It also provides guidelines for integrating the touch
monitor into a kiosk or similar enclosure.
What You Need to Know
This document assumes you have basic computer skills. You should
know how to use the mouse and keyboard, choose commands from
menus, open and run application programs, and save files.
If you need to learn more about these tasks, refer to the manuals and
diskettes that came with your PC.

8 FPD Touch Monitors Installation Guide
Installation Warnings and Safety Precautions
Follow all instructions marked on the product and described in this
document. Pay close attention to the following installation warnings
and safety precautions.
Caution:
To avoid the risk of severe electric shock, do not remove the
cover or back of the monitor. There are no user serviceable parts
inside. Refer all servicing to qualified service personnel.
Shock and Fire Hazard Precautions
To prevent risk of electric shock and possible fire:
•Do not remove the covers.
•Always connect the power cable to a properly wired and grounded
power outlet.
•Always connect any equipment used with this monitor to properly
wired and grounded power outlets.
•Always remove the power cable from the socket by holding the
plug, not the cord.
•Do not connect or disconnect this product during an electrical
storm.
•Do not place any object on the monitor or cables that cause the
cables to make sharp bends or that affect the integrity of the
cables.
•Do not place any liquids (even a wet or damp cloth) on or near the
monitor. Liquids can create an electrical hazard. Do not expose
the monitor to rain or moisture.
Installation Precautions
•Install the display in a well-ventilated area.
•Use and operate this display from the type of power source
indicated on the AC/DC power supply.
!

About This Manual 9
•Do not use this product near water. Keep the display away from
the kitchen, bathroom, washing machine, or other sources of
water, steam, or moisture.
•Do not expose this display to direct sunlight or heat. Hot air may
cause damage to the cabinet and other parts.
•Do not install this display in areas where extreme vibrations may be
generated. For example, nearby manufacturing equipment may
produce strong vibrations. The vibrations may cause the display to
exhibit picture discoloration or poor video quality.
•Do not block ventilation slots and openings with objects or install
the display in a place where ventilation may be hindered. Always
maintain adequate ventilation to protect the display from
overheating and to ensure reliable and continued operation.
•Do not allow metal pieces or objects of any kind to fall into the
display ventilation holes.
•Handle the display with care. The display contains glass parts.
Dropping the display may cause the glass parts to break.
Service and Repair Precautions
Do not attempt to service this unit yourself. Removing the display
cover may expose you to dangerous voltage or other risks. Refer all
servicing to qualified service personnel.
Unplug the display from the power outlet and refer servicing to
qualified service personnel in the event that:
•Liquid is spilled in to the product or the product is exposed to rain
or water.
•The product does not operate properly when the operating
instructions are followed.
•The product has been dropped or the cabinet has been damaged.
•The product exhibits a distinct change in performance, indicating a
need for service.
•The power cable or plug is damaged or frayed.

10 FPD Touch Monitors Installation Guide
Sicherheitshinweise und Vorsichtsmaßnahmen
Befolgen Sie die Hinweise auf dem Produkt und in dieser
Dokumentation. Lesen Sie die folgenden Sicherheitshinweise und
Vorsichtsmaßnahmen sorgfältig durch.
Warnung:
Um die Gefahr eines Stromschlags zu vermeiden, entfernen
Sie nicht die Abdeckung oder Rückwand des Monitors. Das Gerät
enthält keine Teile, die vom Kunden repariert werden können. Über-
lassen Sie sämtliche Reparaturen geschultem Kundendienstpersonal.
Vorsichtsmaßnahmen zur Vermeidung eines
Funkenschlags oder Stromschlags
Um die Gefahr eines Funkenschlags oder Stromschlags zu vermeiden,
beachten Sie folgende Punkte:
•Entfernen Sie keine Abdeckungen.
•Schließen Sie das Netzkabel grundsätzlich an eine ordnungsgemäß
installierte und geerdete Stromquelle an.
•Schließen Sie alle mit diesem Monitor verbundenen Geräte
grundsätzlich an eine ordnungsgemäß installierte und geerdete
Stromquelle an.
•Ziehen Sie das Netzkabel grundsätzlich am Stecker und nicht am
Kabel aus der Steckdose.
•Schließen Sie das Gerät nicht während eines Gewitters an bzw.
trennen Sie es währenddessen nicht vom Netz.
•Stellen Sie keine Gegenstände auf den Monitor oder die Kabel,
und vergewissern Sie sich, daß die Kabel nicht geknickt werden.
•Halten Sie Flüssigkeiten (auch ein nasses oder feuchtes Tuch) vom
Gerät fern, und setzen Sie es nicht Regen oder Feuchtigkeit aus, da
sonst die Gefahr eines Stromschlags besteht.
Vorsichtsmaßnahmen bei der Installation
•Installieren Sie das Gerät an einem gut belüfteten Ort.
•Vergewissern Sie sich, daß Ihre Stromquelle den Angaben auf dem
Netzadapter entspricht.
!

About This Manual 11
•Halten Sie das Gerät von Wasser fern. Stellen Sie es daher nicht in
Küche oder Badezimmer bzw. in der Nähe einer Waschmaschine
oder anderer Wasser-, Dampf- bzw. Feuchtigkeitsquellen auf.
•Setzen Sie den Monitor nicht direkter Sonneneinstrahlung oder
Hitze aus. Das Gehäuse und andere Teile können durch Hitze
beschädigt werden.
•Installieren Sie das Gerät nicht an Orten, an denen es extremen
Schwingungen ausgesetzt sein könnte, wie z.B. in der Nähe von
Fertigungsanlagen. Die Schwingungen können zu schlechter Farb-
und Bildwiedergabe führen.
•Blockieren Sie die Lüftungsschlitze und Öffnungen nicht, und
sorgen Sie für eine gute Belüftung, um Überhitzung zu vermeiden
und einen zuverlässigen und beständigen Betrieb zu gewährleisten.
•Lassen Sie keine Metallteile oder andere Gegenstände in die
Lüftungsschlitze des Geräts fallen.
•Gehen Sie vorsichtig mit dem Gerät um. Es enthält zerbrechliche
Teile aus Glas.
Vorsichtsmaßnahmen bei Wartung und Reparatur
Versuchen Sie nicht, das Gerät selbst zu warten. Wenn Sie die
Abdeckung entfernen, können Sie gefährlicher Spannung und anderen
Gefahren ausgesetzt werden. Lassen Sie alle Wartungsarbeiten von
einem geschulten Kundendiensttechniker ausführen.
Trennen Sie in den nachstehend aufgeführten Fällen das Gerät vom
Netz, und lassen Sie es von einem qualifizierten Kundendiensttechniker
überprüfen:
•Flüssigkeit ist in das Gerät gelangt, bzw. das Gerät ist naß
geworden.
•Trotz Beachtung der Hinweise in der Bedienungsanleitung
funktioniert das Gerät nicht ordnungsgemäß.
•Das Gerät ist gestürzt bzw. das Gehäuse wurde beschädigt.
•Das Gerät weist eine verminderte Leistung auf.
•Das Netzkabel oder der Stecker ist beschädigt bzw.
durchgescheuert.

12 FPD Touch Monitors Installation Guide
MicroTouch Support Services
MicroTouch provides extensive support services through our technical
support organization, web site, and bulletin board system (BBS).
MicroTouch Technical Support
Technical Support is available as follows:
•24 hours a day, Monday through Friday (excluding holidays)
•9:00 a.m. to 5:00 p.m. Eastern Standard Time, Saturday and
Sunday (excluding holidays)
Whenever you contact Technical Support, please provide the
following information:
•Part number and serial number from the MicroTouch label on your
monitor
•Version number of your MicroTouch TouchWare
•Make and model of your personal computer
•Name and version number of your operating system
•Type of mouse connected to your system
•List of other peripherals connected to your computer
•List of application software in use
You can contact MicroTouch Technical Support by calling the hot line,
sending a fax, or sending electronic mail.
•Technical Support Hot Line: 978-659-9200
•Technical Support Fax: [phone]
•Technical Support E-Mail: [e-mail]

About ThisManual 13
MicroTouchonthe World Wide Web
You canvisit the MicroTouchwebsite at the following address:
http://www.microtouch.com
You candownload MicroTouchtouchscreensoftware and drivers,
obtainregularlyupdated technicalinformationonMicroTouch
products, and learnmore about our company.
MicroTouchBulletinBoard System
MicroTouchalso has a BulletinBoard System(BBS) that you can
access 24 hours a day, 7 days a week. You canuse the BBS to
download updates ofthe latest drivers and obtainregularlyupdated
technicalinformationonMicroTouchproducts.
You canreachthe MicroTouchBBS at the following numbers:
•978-659-9250
•978-683-0358
To connect to the BBS, you need standard communicationsoftware
and a modemthat supports 2400, 4800, 9600, 14400, or 28800 baud.
Additionally, the communication parameters must be set as follows:
No parity, 8 data bits, and 1 stop bit (N81)
Once you establisha modemconnectionwiththe BBS, the system
prompts you to log inusing your name. You canregister with
MicroTouchthe first time you log into the BBS. The menu of
available options is self-explanatory.

14 FPD Touch Monitors Installation Guide
MicroTouch Corporate Headquarters and Worldwide Offices
United States
MicroTouch Systems, Inc.
300 Griffin Brook Park Drive
Methuen, MA 01844
United States
Phone: [phone]; Fax: [phone]
Web Site: http://www.microtouch.com
E-Mail: [e-mail]
Support Hot Line: 978-659-9200
Support Fax: [phone]
Support E-Mail: [e-mail]
Australia
MicroTouch Australia, Pty Ltd.
797 Springvale Road
Mulgrave Victoria 3170 Australia
Phone: [phone]
Web Site: http://www.microtouch.com.au
E-Mail: [e-mail]
Support: [e-mail]
France
MicroTouch Systems SARL
Europarc de Créteil
19, rue Le Corbusier
94042 Créteil Cedex France
Phone: [phone]
Support: [e-mail]
Germany
MicroTouch Systems GmbH
Schiess-Str. 55
40549 Düsseldorf Germany
Phone: [phone]
Support: [e-mail]
Hong Kong
MicroTouch Systems, Inc.
Unit D, 9/F, Trust Tower
68 Johnston Road
Wanchai, Hong Kong, China
Phone: [phone]
Italy
MicroTouch Systems srl
C.so Milano, 19
20052 Monza (MI) Italy
Phone: [phone]
Support: [e-mail]
Japan
MicroTouch Systems K.K.
Bellevue Mizonokuchi Building 3F,
3-2-3, Hisamoto, Takatsu-ku,
Kawasaki-shi, Kanagawa 213 Japan
Phone: [phone]
Korea
MicroTouch Systems, Inc.
#402, 4th Floor, Nam-Kyung Building
769-6 Yeoksam-Dong, Kangnam-Gu
Seoul, Korea
Phone: [phone]
Spain
MicroTouch Systems SL
Via Augusta 13-15, Oficina 607
08006 Barcelona Spain
Phone: [phone]
Support: [e-mail]
Taiwan R.O.C.
MicroTouch Systems, Inc.
3F-12, No. 351, Chung Shan Road, Sec. 2
Chung Ho City, Taipei
Taiwan R.O.C.
Phone: [phone]
United Kingdom
MicroTouch Systems, Ltd.
163 Milton Park
Abingdon
Oxon OX14 4SD England
Phone: [phone]
BBS: [phone]
Support: [e-mail]

CHAPTER 1
Introduction to Flat-Panel Displays
The MicroTouch product line of Flat-Panel Display (FPD) touch
monitors offers the TruePoint Profile monitor for the desktop and the
ChassisTouch monitor for kiosk, ATM, and industrial enclosures.
The monitors are available in a variety of sizes. This chapter
introduces the 13.8" and 15.0" Profile and ChassisTouch monitors,
and provides the following information:
•Features and benefits of your MicroTouch FPD monitor
•Overview of flat-panel display technology
•Video resolution on a flat-panel display

16 FPD Touch Monitors Installation Guide
About Your Flat-Panel Display Touch Monitor
The MicroTouch product line of FPD
touch monitors includes desktop models
and chassis models.
The Profile™flat-panel display is a
desktop touch monitor that features a
sleek design with a small footprint.
The ChassisTouch™flat-panel
display is designed specifically
for kiosks and other enclosures.
All ChassisTouch monitors are
encased in rugged metal instead
of plastic.
The Profile and ChassisTouch monitors feature a
touchscreen interface, several mounting options, and sturdy
construction. Table 1 lists the benefits of these features.
The Profile and ChassisTouch monitors are available in a variety of
diagonal screen sizes, including 13.8" and 15.0". The flat-panel
display uses active-matrix thin-film transistor (AM-TFT) liquid
crystal display technology. The 13.8" and 15.0" monitors support a
full-screen resolution of 1024 x768.
The monitors are available with either MicroTouch’s ClearTek®
capacitive touchscreen or TouchTek™ 5-wire resistive touchscreen –
making them suitable for the widest spectrum of touch applications.
Sample applications include multimedia kiosks for government,
financial, retail, and point-of-information markets, wall-mounted POS
stations, ticketing booths, and industrial enclosures.
The monitors also feature space saving designs, high resolution, high
brightness, low radiation, and low power consumption. These
qualities make the FPD touch monitors ideal for applications that
require color, resolution, and clarity.
MicroTouch
Profile FPD
ChassisTouch
FPD

Chapter 1 Introduction to Flat-Panel Displays 17
Table 1. Profile and ChassisTouch Features and Benefits
Features Benefits
Active-Matrix TFT Liquid Crystal
Display technology •Provides wide viewing angle performance
with exceptional brightness, contrast, and
sharpness
•Provides high switching speed and large
color depth making the display ideal for
today’s multimedia images
Profile: sleek design, low profile,
and small footprint Requires substantially less countertop or desktop space than traditional CRTs
ChassisTouch: metal enclosed
display; no bezel Provides easy integration of FPD touch monitors into kiosks and industrial enclosures
Flat display Provides increased viewing area over
traditional curved displays (CRTs)
Touchscreen interface •Makes your application intuitive and easy
to use – simply touch the screen
•Requires less employee training
•Requires no keystrokes or difficult
commands to remember
•Requires no keyboard, mouse, or pad
Variety of mounting options Makes the monitor adaptable to a variety of
markets and applications
Profile: cast-iron base and friction
hinges Provides added stability during touch input
ChassisTouch: cable connectors exit
from side or bottom of chassis Provides added installation options

18 FPD Touch Monitors Installation Guide
What Is AM-TFT LCD Technology?
The MicroTouch flat-panel displays use active-matrix thin-film
transistor (AM-TFT) liquid crystal display (LCD) technology.
With AM-TFT LCD technology, a flat-panel display shows a video
image by using a matrix (rows by columns) of tiny liquid crystal cells.
The cells create the pixels (picture elements) that make up the image.
To be more exact, a cell actually exists for each color of each pixel on
the display. Each pixel is made up of three colors, or sub-pixels (red,
green, and blue).
Each cell has a thin-film transistor switch to turn a pixel on or off.
The ability to turn on a single pixel and turn off its neighboring pixels
results in an image with exceptional contrast and sharpness. Also, the
thin-film transistors let the system address and control each sub-pixel
individually. The result is a fast response time in displaying the image.
Video Resolution on a Flat-Panel Display
Flat-panel displays, unlike CRTs, are optimized to run at one
resolution. A flat-panel display has discrete points on the display that
determine the exact location of a pixel. Each flat-panel display has an
exact number of pixels associated with it. There is a one-to-one
mapping between the number of pixels and the video addressability,
sometimes called resolution.
Native Video Resolution (1024
x
768)
A flat-panel display is intended to be used only at the resolution
dictated by the number of pixels on the panel. For example, the 13.8"
and 15.0" Profile and ChassisTouch monitors have 1024 pixels across
the screen and 768 lines of pixels down the screen. Therefore, these
flat-panel displays can accurately display one resolution (1024 x768)
at full screen.

Chapter 1 Introduction to Flat-Panel Displays 19
Options for Using Other Video Resolutions
The MicroTouch 13.8" and 15.0" Profile and ChassisTouch monitors
have a 1024 x768 (XGA) flat-panel display.
If you use a resolution that is less than
the number of pixels resident on the
flat-panel display, the monitor will show
the image using only the total number of
pixels generated by the source. For
example, the monitor uses only 800
pixels across and 600 lines of pixels
down the screen when displaying an
SVGA (800 x600) resolution. The
remaining pixels are not used. In this
case, the monitor preserves the image
quality, but does not use the entire screen. You will see a high-quality
image centered in the display and surrounded by a black border of
unused pixels.
You can use the monitor’s on-screen controls to expand the image to
fill the entire screen. To fill a 1024 x768 flat-panel, the monitor
expands an 800 x600 resolution by 1.25 and a 640 x480 resolution
by 1.6. In both cases, the monitor spreads fewer pixels of information
across a larger number of pixels. Although this technique produces an
image that fills the entire screen, the image will be distorted. The
pixels will take on a broader or fuzzier appearance.
The MicroTouch 13.8" and 15.0" FPD monitors support the 800 x600
(SVGA) and 640 x480 (VGA) resolutions primarily for compatibility
and monitor setup. Many video cards initially display a screen image
at the SVGA or VGA resolution. By supporting these resolutions, the
monitor can display the desktop controls that let you change to the
optimal resolution of 1024 x768.

20 FPD Touch Monitors Installation Guide
Comparing Video Resolution on a CRT
The CRT is an analog device. There are no discrete points on the
screen that constitute a pixel. Instead, a CRT has a smooth phosphor
surface inside the tube. CRT technology uses an electron beam to
stimulate the phosphor surface to emit light and display an image. The
location of points on the screen is determined by the coordinate system
in which the electron beam is working — not by physical constraints
used on the front surface of the display. As a result, a CRT can
display different resolutions without compromising image quality.