Midco Polycom VVX 500 User manual

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Hosted Phone
Quick Start Guide
Get the most out of our Hosted Phone service
with these handy instructions for the Polycom
VVX 500 and VVX 600 phones.

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Contents
Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Touchscreen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Ringtones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Phone Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Online Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Helpful Tools and Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
My Account and Bill Pay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Policies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
24/7 Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

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Make the Right Connection
Thanks for choosing Midco for your business hosted phone service!
Your experience with this service matters to us. We hope you find this
quick start guide is a helpful tool to get you going with this service.
We have even more tips and tools at Midco.com/Business/Support,
where you can learn more about dierent features, read common
questions and answers, and get tips about your services.
We’re also available every day to answer your business phone
questions at 1.800.888.1300.

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Equipment
Touchscreen
Your phone is enabled with a touchscreen display, which is similar to a cell phone
or tablet screen. Here are a few tips for using your touchscreen:
• Tap to select and highlight screen items on your touchscreen.
• To scroll, touch the screen and swipe your finger up, down, right or left.
• To go back to a previous screen,
tap Back.
To enter data in your phone, use
one of the following methods:
• Use the onscreen keyboard by
tapping the keyboard softkey.
To type other characters,
tap Encoding or Mode.
• Use the dial pad buttons by
pressing a dial pad button
repeatedly to view the character
options. Stop to select. To
type other characters, use
the 1, *, 0and #buttons.
Volume
You can easily adjust the ringer or call volume on your phone.
• To change the call volume, press the plus or minus toggle buttons during a call.
• To change the ringer volume, press the plus or minus toggle buttons when
the phone is idle or ringing.
Microphone
Although the microphone picks up your voice, you can mute your microphone so
others cannot hear you when you’re using the handset, headset or speakerphone.
• Press the mute button so other parties can’t hear you.
• Press the mute button again to unmute.
1. Reversible tab
2. Speaker
3. Dial pad buttons
4. Security slot (on side)
5. Microphone
6. Volume buttons
7. Mute button
8. Speakerphone button
9. Headset button
10. Touchscreen
11. Home button
12. Message waiting indicator
13. USB port
1
2
3
4
13
12
11
10
7
6
5
9
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Do Not Disturb
If you have a service that supports Do Not Disturb, disable ringing and forward
all your calls directly to voicemail.
To enable or disable ringing, tap DND from the Home or Lines view. When it is
enabled, the DND icon displays in the status bar and beside the appropriate
line key.
If you have a VVX 600 phone, you can tap the DND icon to disable
Do Not Disturb.
Ringtones
To change your incoming call ringtone:
1. From the Home view, select the Settings softkey.
2. Tap Basic, and then Ring Type.
3. Select the line you’d like to have a special ringtone,
and then choose the associated ringtone.
To set dierent ringtones for dierent contacts:
1. Navigate to your contact directory, and tap the contact you want to edit.
2. Tap the Edit button, and then update the contact’s ring type.
3. Tap Save.

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Features
Phone Views
Your phone has four main views on its screen.
Lines View
This default view displays phone lines,
favorites and soft keys. You can access
this view at any time. If your phone is idle:
• Tap the phone line to access the dialer.
Home View
With this view, icons display on the screen to help you access phone functions.
You can access this view by pressing the Home button.
• Swipe to display more icons.
• Touch and hold the page indicator at the bottom of the screen to display
more or fewer icons.
Active Call View
If your phone has one active call, you
can access this view, which shows you
the call you’re on and how long you’ve
been on the phone.

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Calls View
You can access this view if your phone
has one or more active calls. The color
of the call on your screen indicates the
status of the calls.
• Dark green is an active call.
• Dark blue marks incoming and held calls.
• Bright green shows the active call is highlighted.
• Bright blue indicates the incoming or held call is highlighted.
Tap a call to highlight it. The soft keys alongside your phone display screen
control the highlighted call.
To change views:
• Press the Home button for the Home view.
• From the Home view, press the Home button to alternate between the
Home and Lines views.
• If you have one or more calls, press the Home button to switch between
the Home view and the Calls or Active Calls.
• To switch between the Lines view and either Calls or Active Call view,
swipe the screen.
• From the Home view, tap the phone line to display your phone lines
and favorites. To go back, tap Close.

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Calls
Only one call can be active at one time. You can use the handset, speakerphone
or headset for calls.
• During a call, you can change modes by picking up the handset or by
pressing the speakerphone or headset button.
• If you navigate away from your call(s) during a call, tap the Return to Calls
button on your screen to see the Active Calls or the Calls view again.
Your phone supports wired and wireless headsets, including electronic
hookswitch (EHS) headsets. VVX 600 phones also support Bluetooth headsets.
To place a call:
Choose one of these options.
• Pick up the handset, press the
speakerphone button, or select the
headset button. Enter the phone
number, and tap the green
phone softkey.
• From the Lines view, tap the phone
line you want to use. Enter the phone
number, and tap the green phone softkey.
• From the Home view, tap New Call, enter the phone number and tap the
green phone softkey.
• To quickly place a call, tap a recent call or a Favorite contact from that list,
or tap a contact’s phone number in the contact directory.
• If you have the extensions dialing feature enabled, select from these options:
• If you’re placing a call within your organization, dial
the extension number of the individual you’re calling.
• For a local call, enter 8 + the seven-digit phone number.
• For a long-distance call, enter 8 + 1 + the 10-digit phone number.
If a long-distance forced authorization code is required, you
will be prompted to enter it.

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To answer a call:
1. Press the speakerphone button, or tap
the Answer softkey on your screen.
2. Pick up the handset.
3. Press the headset button.
4. Tap Answer while you’re on an active
call. The current call will be held.
To end an active call:
Choose one of these options.
• Hang up the handset.
• Press the speakerphone button
• Select the handset button.
• Tap End Call on your screen.
To put a call on hold:
• From the Lines, Calls or Active Call view, tap Hold. If you’re in the Calls view,
remember to highlight the call first.
• To resume a held call, navigate to the Calls or Lines view, and tap Resume.
To end a held active call:
1. Navigate to the Calls view, and highlight the held call.
2. Tap Resume, and then tap End Call.
To ignore or silence a call:
• Press the Ignore softkey to ignore a call on individual lines.
• Press the Silence softkey to silence a call on shared lines.
Your phone will still display the incoming call notification in the event
you wish to answer the call.
To reject a call:
From the incoming call window, press Reject to send a call directly to
your voicemail. You can also reject an incoming call from the Lines or Calls
views. You cannot reject calls on shared lines.

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To view recent calls:
From the Home view:
1. Tap Directories.
2. Tap Recent Calls to view your recent calls.
3. Tap the zigzag arrows button to sort and order the calls, tap the Filter
button to display only certain calls, or tap a call record to call the number.
To place a conference call:
You can make conference calls with up to six participants. There are multiple
options to connect to a conference call.
• When no call is connected yet:
1. Call the first party.
2. After the call connects, tap Confrnc.
3. Dial and connect with the second party, and tap Confrnc again.
4. Tap End Call to end the call.
• When you have an active call and a held call, tap Join to set up a
conference call.
To manage a conference call:
From the Lines or Calls view:
• Tap Hold to hold all participants.
• Tap End Call to remove yourself from the call but keep the other
participants connected.
• Tap Manage to manage each participants.
• Tap Split to end the conference and hold all participants.