Mitel MiVoice 4223 Office Manual

DIRECTIONS FOR USE
DIRECTIONS FOR USE
MiVoice 4223 Office (DBC 223)
for MiVoice MX-ONE
Marie LundmarkmlundmarkTero SilvennoinenHFEBCBES/DDC

3/1553-ANF 901 54 Uen F5 2018-12-03 2
NOTICE
The information contained in this document is believed to be accurate in all respects
but is not warranted by Mitel Networks™ Corporation (MITEL®). Mitel makes no
warranty of any kind with regards to this material, including, but not limited to, the
implied warranties of merchantability and fitness for a particular purpose. The informa-
tion is subject to change without notice and should not be construed in any way as a
commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and
subsidiaries assume no responsibility for any errors or omissions in this document.
Revisions of this document or new editions of it may be issued to incorporate such
changes.
No part of this document can be reproduced or transmitted in any form or by any means
- electronic or mechanical - for any purpose without written permission from Mitel
Networks Corporation.
TRADEMARKS
The trademarks, service marks, logos and graphics (collectively "Trademarks")
appearing on Mitel's Internet sites or in its publications are registered and unregistered
trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively
"Mitel") or others. Use of the Trademarks is prohibited without the express consent from
Mitel. Please contact our legal department at [e-mail] for additional informa-
tion. For a list of the worldwide Mitel Networks Corporation registered trademarks,
please refer to the website: http://www.mitel.com/trademarks.
© Copyright 2018, Mitel Networks Corporation
All rights reserved

MIVOICE 4223 OFFICE (DBC 223) FOR MIVOICE MX-ONE
3 3/1553-ANF 901 54 Uen F5 2018-12-03
1 INTRODUCTION
These directions for use describe the user procedures to handle the features available
for the DBC 223 telephone, and for one to four extra key panel(s) DBY 419.
All the procedures, suffix digits, tone messages and times used in this document are
according to the standard application system.
Not all exchanges are equipped with all features. By categorization, it is possible to
vary the number of features assigned to each individual extension. This can affect the
display information. The person (department) responsible for telecommunications in
your organization will inform you which features have been assigned to you.
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
This telephone can be used without lifting the handset.
When stated Lift the handset before dialing a procedure or a telephone number you can
dial directly without lifting the handset, 2.8 Loudspeaker function on page 18
This telephone can be equipped with headset, 11.5 Headset function on page 109
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

3/1553-ANF 901 54 Uen F5 2018-12-03 4
TELEPHONE INSTRUMENT DBC 223
2 TELEPHONE INSTRUMENT DBC 223
2.1 DBC 223
Figure 1: DBC 223
The DBC 223 has a rectangular graphic display of 240 * 39 pixels and a handsfree,
headset and loudspeaking function.
The Diversion-key and Call back-key above are default placed on those keys, they can
be moved or removed if you wish.
The headset key will allow you to activate/deactivate the voice transmission mode.
Up to four extra key panels, DBY 419 01, can be connected.

MIVOICE 4223 OFFICE (DBC 223) FOR MIVOICE MX-ONE
5 3/1553-ANF 901 54 Uen F5 2018-12-03
2.2 DBY 419 01
Figure 2: DBY 419 01
The DBY 419 01 is an extra key panel with 17 extra keys, each one provided with a
LED which can be added to a DBC 223. Up to four DBY 419 01 can be added to a DBC
223.
The extra keys are programmable keys (TNS), and they can be programmed in the
same way as TNS keys on the telephone.
2.3 KEY FUNCTIONS FOR DBC 223
The following are the key-functions for DBC 223:
Diversion
The Diversion-key is used to activate/deactivate diversion and follow-me.
Line 1
The Line 1-key is used for initiating and receiving calls.
Line 2
The Line 2-key is used for initiating calls, and can also be used for receiving calls.

3/1553-ANF 901 54 Uen F5 2018-12-03 6
TELEPHONE INSTRUMENT DBC 223
Inquiry
The Inquiry-key is used only for initiating calls.
Mute
In speech the Mute-key is used to disconnect the microphone. When the
Mute-key has been pressed you can confer and the connected party will not
hear.
In idle, activates the silent ringing.
In ringing, cancels the ringing signal for the current call, and activates silent
ringing for the next call.
Speaker
The Speaker-key is used for handsfree/loudspeaking connection.
Clear
The Clear-key is used to disconnect a call.
Call back
The Call back-key is used to activate call back at busy or no answer.
Function keys
There are 7 function keys with LED that can be used for programming of facilities
or Dial-by-Function key.
Volume +
To control the volume for incoming speech (handset and loudspeaker) and the
ringing volume as well, increasing the level.
Volume -
To control the volume for incoming speech (handset and loudspeaker) and the
ringing volume as well, decreasing the level.
Headset-key
To activate/deactivate the headset mode.
Soft-keys F1-F4
The Soft-keys are used to access different features (the feature changes with the
traffic state).
2.4 TRIPLE ACCESS LINE
Your telephone has two incoming/outgoing lines, Line 1 and Line 2 (your extension
number) and one Inquiry-key on which you can only make calls. You can make or
receive calls on Line 1 and Line 2 by pressing the corresponding key and make calls
by pressing the Inquiry-key. When pressing a line key the previous call will automati-
cally be parked.
You can also have additional lines (additional directory numbers) assigned to keys on
your telephone for making and receiving calls, 9.2 Additional directory number, ADN
on page 85.
The telephone can also supervise other telephones by means of Multiple represented
directory number assigned to a key and from this line key you can make and receive
calls, 9.14 Multiple represented directory number, MDN on page 93.
2.5 DISPLAY
A display text can be terminated by three dots (...) or by exclamation mark (!) and this
means:

MIVOICE 4223 OFFICE (DBC 223) FOR MIVOICE MX-ONE
7 3/1553-ANF 901 54 Uen F5 2018-12-03
2.5.1 DISPLAY LAYOUT
2.5.1.1 DBC 223
The display on DBC 223 has a rectangular graphical display with 240 * 39 pixels. This
rectangular graphic display is divided in three virtual rows with the same size.
• The first row is used to indicate own extension name and number and also time
and date information in idle state. It is also used to show traffic information.
• The second row is used to indicate traffic cases information.
• The last row is used to indicate soft-key information (2.6 Soft-keys on page 12).
Incoming call information is displayed if the call is addressed to your own access line,
to the additional line or to a supervised extension (9.14 Multiple represented directory
number, MDN on page 93).
The name has higher priority to the number. Generally, name and number are
displayed in the same field, the first, left aligned and the second, right aligned. A 20
character name will be displayed and the remaining space in the field will be used to
display as many digits of the number as possible. If it is clearly expected that a 20-char-
acter name will not leave any space to display the number, a 10-character name will
be displayed (according to the name presentation rules: show first name/show second
name). If the number of digits that can be displayed is less than 5, the number is not
shown at all. If there is neither name nor number, a text string will be shown instead:
corporate/external/anonymous
The following two figures cover all the fields defined for the DBC 223.
The information to be displayed in each field is:
FIELD 1 -
In idle, OWN DIRECTORY NAME and OWN DIRECTORY NUMBER. During
traffic, additional information (CALLED NAME and/or NUMBER). If there is no
additional traffic information, last PARKED NAME and/or NUMBER is displayed.
Call progress and display messages.
FIELD 2 -
Call progress and display messages.
FIELD CALENDAR -
Calendar information. Incoming calls (CALLING NAME or NUMBER) in register
or speech state.
... Functions are available for the user or an activity is ongoing. Example: if the text
Busy... is shown, the user can make call back. If the text Calling... appears, the user
knows that connecting is ongoing.
!Feedback on an action that cannot be performed by the system. Example: if the text
Congestion! is shown, there is nothing the user can do but trying later.

3/1553-ANF 901 54 Uen F5 2018-12-03 8
TELEPHONE INSTRUMENT DBC 223
FIELD TIME -
Time.
FIELD DATE -
Date or timer is displayed.
FIELD ICONS -
Idle icons.
FIELD SKG -
Soft-key information or idle string. Hospitality info string.
FIELD 1 COMPLETE -
Incoming calls (CALLING NAME and/or NUMBER) in register or speech state,
with no additional info to be displayed. ACD queue information.
FIELD 1 1ST HALF -
FIELD 1 2ND HALF -
FIELD 2 COMPLETE -
NAME and/or NUMBER for DIALED, CALLED, CONNECTED, ANSWERING
position.
FIELD 2 1ST HALF -
FIELD 2 2ND HALF -
OWN DIRECTORY NAME/NUMBER when ACD queue is displayed.
FIELD SKG -
Soft-key information or idle string. Hospitality info string.
2.5.2 DISPLAY MESSAGES WHEN THE TELEPHONE IS IDLE
2.5.2.1 Normal
The time and date information is shown on the first row and also your own directory
name and number.
In the example below your own directory number is 40345 and your own directory
name is N.Amstrong.

MIVOICE 4223 OFFICE (DBC 223) FOR MIVOICE MX-ONE
9 3/1553-ANF 901 54 Uen F5 2018-12-03
2.5.2.2 Diverted
The diversion information is shown on the second row and your own directory number
is displayed on the first row on DBC 223.
In the example below your own directory number is 40345 and your own directory
name is N.Amstrong, and you have diverted your call to 40174.
2.5.2.3 Display Text
The text received from CSTA is shown on the second row and your own directory
number and own directory name is displayed on the first row on DBC 223.
The display text from CSTA has higher priority over the display information of other
features like Direct Diversion or Follow Me.
In the example below your own directory number is 40345 and your own directory
name is N.Amstrong and display text received from CSTA is "You have 2 messages"

3/1553-ANF 901 54 Uen F5 2018-12-03 10
TELEPHONE INSTRUMENT DBC 223
2.5.3 DISPLAY MESSAGES WHEN MAKING AN OUTGOING CALL
2.5.3.1 Normal
The traffic state information that is indicated as a text and the called name and number
information are indicated on the second row on DBC 223.
In the example below the user is calling an extension with number 40345 (R.Towers)
which is free.
2.5.3.2 Diverted
The name of the dialed number and the reason for the diversion are indicated on the
first row and the answering party's name is shown on the second row on DBC 223.
In the example below the user has dialed number 40345 (not shown) with dialed name
R.Towers, which has direct diversion to number 40174 (P.Hill). The text >Direct is an
abbreviation for direct diversion.