Miele TWD 364 WP User manual

Operating instructions
Heat pump tumble dryer
It is essential to read these operating instructions before installing
and using the appliance. This prevents both personal injury and
damage to the appliance.
en-AU, NZ M.-Nr. 12 210 630

Contents
2
Caring for the environment ............................................................................. 6
Warnings and safety instructions ................................................................... 7
Operating the tumble dryer .............................................................................. 19
Control panel....................................................................................................... 19
How the sensors work......................................................................................... 21
Before using for the first time .......................................................................... 22
Installation ........................................................................................................... 22
Downtime after installation............................................................................. 22
Information about networking ............................................................................. 22
Miele@home ................................................................................................... 22
Wash2Dry............................................................................................... 23
Energy saving tips ............................................................................................. 25
1. Notes on correct laundry care ..................................................................... 26
Points to note regarding washed laundry............................................................ 26
Preparing the laundry before drying.................................................................... 26
Drying .................................................................................................................. 27
Care label symbols ......................................................................................... 27
Selecting the correct drying level................................................................... 27
2. Loading the tumble dryer ............................................................................. 28
Loading the laundry............................................................................................. 28
Checking the FragranceDos socket ............................................................... 28
3. Selecting a programme and starting it........................................................ 29
Switching on the tumble dryer ............................................................................ 29
Selecting a programme ....................................................................................... 29
1. Selecting drying programmes using the programme selector ................... 29
2. Selecting drying programmes via the MobileStart programme
selector position............................................................................................. 29
3. Selecting a drying programme via the Wash2Dry programme
selector position............................................................................................. 29
Selecting programme settings ............................................................................ 30
Selecting the drying level ............................................................................... 30
Selecting the programme running time for Warm air/DryFresh ...................... 30
Selecting Gentletumble ................................................................................. 30

Contents
3
4. Removing the laundry at the end of the programme ................................. 32
End of programme/Anti-crease ........................................................................... 32
Removing the laundry ......................................................................................... 32
 Delay start/SmartStart................................................................................. 33
SmartStart ........................................................................................................... 34
Programme chart .............................................................................................. 35
Changing the programme sequence............................................................... 38
Changing a programme after it has started ........................................................ 38
Adding or removing laundry ................................................................................ 38
Condensed water container ............................................................................. 39
Emptying the condensed water container .......................................................... 39
Fragrance flacon................................................................................................ 40
FragranceDos ...................................................................................................... 40
Removing the protective seal from the fragrance flacon..................................... 40
Inserting the fragrance flacon.............................................................................. 41
Opening the fragrance flacon.............................................................................. 42
Closing the fragrance flacon ............................................................................... 42
Removing/replacing the fragrance flacon ........................................................... 43
Cleaning and care ............................................................................................. 44
Fluff filters............................................................................................................ 44
Removing the fragrance flacon ...................................................................... 44
Removing visible fluff ..................................................................................... 44
Cleaning the fluff filters and air flow openings thoroughly ............................. 45
Cleaning the fluff filters with water ................................................................. 46
Cleaning the plinth filter....................................................................................... 47
Removing the plinth filter ............................................................................... 47
Cleaning the plinth filter.................................................................................. 47
Cleaning the plinth filter flap........................................................................... 49
Cleaning the dryer ............................................................................................... 49

Contents
4
Problem solving guide ...................................................................................... 50
Indicator lights or information in the time display triggered when a programme
is cancelled.......................................................................................................... 50
Indicator lights or information in the time display ............................................... 52
Unsatisfactory drying results............................................................................... 54
The drying process takes a long time. ................................................................ 55
Other problems ................................................................................................... 56
Replacing the plinth filter..................................................................................... 57
Regenerating the plinth filter ............................................................................... 59
Checking the heat exchanger.............................................................................. 59
Service................................................................................................................ 60
Contact in case of fault ....................................................................................... 60
Optional accessories........................................................................................... 60
Warranty .............................................................................................................. 60
Installation.......................................................................................................... 61
Front view ............................................................................................................ 61
Rear view............................................................................................................. 62
Transporting the tumble dryer ............................................................................. 62
Transporting the tumble dryer to its installation site ...................................... 62
Installation ........................................................................................................... 63
Levelling the dryer .......................................................................................... 63
Downtime after installation............................................................................. 64
Ventilation....................................................................................................... 65
Before moving the tumble dryer again (e.g. when moving house)................. 65
Additional installation requirements .................................................................... 66
Externally draining condensed water .................................................................. 67
Installation conditions requiring a non-return valve ....................................... 67
Arranging the drain hose ................................................................................ 68
Examples........................................................................................................ 68
Changing the door hinging.................................................................................. 70
Changing the hinging over ............................................................................. 70
Refitting .......................................................................................................... 75
Electrical connection ........................................................................................... 76
Technical data.................................................................................................... 77
Consumption data............................................................................................. 78

Contents
5
Programmable functions .................................................................................. 79
Programming ....................................................................................................... 79
 Cottons drying levels..................................................................................... 81
 Minimum iron drying levels........................................................................... 81
Cooling temperature .................................................................................... 81
 Buzzer volume.............................................................................................. 82
 Keypad tone................................................................................................. 82
 PIN Code ...................................................................................................... 82
 Conductivity ................................................................................................. 83
 Control panel standby status ......................................................................... 83
 Memory.......................................................................................................... 84
 Anti-crease .................................................................................................... 84
 Buzzer is active ............................................................................................. 84
 Airways indicator.......................................................................................... 85
 Backlight brightness dimmed....................................................................... 85
 factory default setting .................................................................................. 85
Network ............................................................................................................... 86
Switching off Wi-Fi ......................................................................................... 86
 RemoteUpdate........................................................................................ 86
Remote control ......................................................................................... 88
SmartGrid (only functional in selected countries).................................... 88
Copyright and licences for the communication module ..................................... 89

Caring for the environment
6
Disposal of the packing
material
The transport and protective packaging
has been selected from materials which
are environmentally friendly for
disposal, and can normally be recycled.
Recycling the packaging reduces the
use of raw materials in the
manufacturing process and also
reduces the amount of waste in landfill
sites. Ensure that any plastic
wrappings, bags etc. are disposed of
safely and kept out of the reach of
babies and young children. Danger of
suffocation.
Disposing of your old
appliance
Electronic and electrical appliances
contain many valuable materials. They
also contain certain materials,
compounds and components which
were essential for their correct
functioning and safety. These could be
hazardous to your health and to the
environment if disposed of with general
waste or if handled incorrectly. Please
do not, therefore, dispose of your old
appliance with your household waste.
Take care not to damage the tumble
dryer’s pipework and heat exchanger
before or during transportation to an
authorised collection depot.
This is to ensure that refrigerant in the
tumble dryer and oil in the compressor
are contained, and will not leak into the
environment.
Please dispose of it at your local
community waste collection/recycling
centre for electrical and electronic
appliances, or contact Miele. You are
also responsible for deleting any
personal data that may be stored on the
appliance being disposed of. Please
ensure that your old appliance presents
no danger to children while being
stored awaiting disposal.

Warnings and safety instructions
7
It is essential to read these instructions.
This tumble dryer contains a refrigerant that is flammable and
explosive.
This tumble dryer complies with all current local and national
safety requirements. However, inappropriate use can lead to
personal injury and damage to property.
Read the operating instructions carefully before using the tumble
dryer. They contain important information on safety, installation,
use and maintenance of the appliance. This prevents both
personal injury and damage to the tumble dryer.
In accordance with standard IEC60335-1, Miele expressly and
strongly advises that you read and follow the instructions in
“Installation”, as well as in the “Warning and Safety instructions”.
Miele cannot be held liable for injury or damage caused by non-
compliance with these instructions.
Keep these operating instructions in a safe place and pass them
on to any future owner.

Warnings and safety instructions
8
Correct application
 This tumble dryer is designed for domestic use and for use in
similar environments by guests in hotel or motel rooms, bed &
breakfasts and other typical living quarters. This does not include
common/shared facilities or commercial facilities within hotels,
motels or bed & breakfasts.
 This tumble dryer is not suitable for outdoor use.
 It must only be used to dry items which have been washed in a
water solution and which are marked on the manufacturer's care
label as being suitable for tumble drying. If using dry cleaning kits,
do so at your own risk, and follow the instructions provided on the
packaging.
Any other applications may be dangerous. Miele cannot be held
liable for damage resulting from incorrect or improper use or
operation.
 This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities, or
lack of experience or knowledge, unless they are supervised whilst
using it or have been shown how to use it by a person responsible
for their safety.
Safety with children
 Young children must not be allowed to use this appliance.
 Older children may only use the appliance when its operation has
been clearly explained to them and they are able to use it safely,
recognising the dangers of misuse.
 Children must not be allowed to clean or maintain the tumble
dryer unsupervised.
 Please supervise children in the vicinity of the tumble dryer and do
not let them play with it.

Warnings and safety instructions
9
Technical safety
 Before setting up the tumble dryer, check it for any externally
visible damage.
Do not install or use a damaged tumble dryer.
 Before connecting the tumble dryer, ensure that the connection
data on the data plate (fuse rating, voltage and frequency) matches
the mains electricity supply. If in any doubt, consult a qualified
electrician.
 Temporary or permanent operation with a self-sufficient or non-
mains synchronous energy supply system (e.g. isolated networks,
back-up systems) is possible. A requirement for the operation is that
the energy supply system complies with all current local and national
requirements that apply to stand-alone, solar and/or battery
systems.
The protective measures provided in the installation and in this Miele
product must also be assured in their function and operation in
isolated operation or in non-mains synchronous operation, or
replaced with equivalent measures in the installation.
 The electrical safety of this tumble dryer can only be guaranteed
when correctly earthed. It is essential that this standard safety
requirement is met. If in any doubt, please have the household wiring
system tested by a qualified electrician. Miele cannot be held liable
for the consequences of an inadequate earthing system (e.g. electric
shock).
 Do not connect the tumble dryer to the mains electricity supply by
an extension lead. Extension leads do not guarantee the required
safety of the appliance (e.g. danger of overheating).
 If the connection cable is faulty, it must only be replaced by a
Miele authorised technician to protect the user from danger.

Warnings and safety instructions
10
 Unauthorised repairs could result in unforeseen dangers for the
user, for which Miele cannot accept liability. Repairs should only be
undertaken by a Miele authorised service technician, otherwise any
subsequent damage will not be covered by the warranty.
 Faulty components must only be replaced by genuine Miele spare
parts. Miele can only guarantee the safety of the appliance when
Miele replacement parts are used.
 In the event of a fault or for cleaning purposes, the tumble dryer is
only completely isolated from the electricity supply when:
- it is switched off at the wall socket and the plug is withdrawn, or
- it is switched off at the mains circuit breaker.
 This tumble dryer must not be installed and operated in mobile
installations (e.g. on a ship).
 Do not make any alterations to the tumble dryer, unless authorised
to do so by Miele.

Warnings and safety instructions
11
 This tumble dryer is supplied with a special lamp to cope with
particular conditions (e.g. temperature, moisture, chemical
resistance, abrasion resistance and vibration). This special lamp
must only be used for the purpose for which it is intended. It is not
suitable for room lighting. Replacement lamps may only be replaced
by a Miele authorised technician.
 This tumble dryer uses a gaseous refrigerant which is condensed
by the compressor. Having been increased to a high temperature
level by compression, the refrigerant passes through a closed
refrigerant circuit. The heat generated is transferred to the drying air
as it passes through the heat exchanger.
- The humming noises caused by the heat pump during the drying
process are normal. They do not impair the correct functioning of
the dryer.
- The refrigerant is environmentally friendly and does not damage
the ozone layer.
Damage to the tumble dryer by switching it on too soon.
This can damage the heat pump.
After setting up the tumble dryer, wait for at least one hour before
starting a drying programme.

Warnings and safety instructions
12
 The R290 refrigerant contained in this tumble dryer is flammable
and explosive. If the tumble dryer is damaged, proceed as follows:
- Avoid naked flames or anything which creates a spark.
- Disconnect the dryer from the electricity supply.
- Air the room where the tumble dryer is located.
- Contact Miele Customer Service.
Risk of fire and explosion due to damage to the tumble dryer.
The refrigerant is flammable and explosive if it leaks.
Take measures to protect the tumble dryer against damage. Do not
make any alterations to the tumble dryer.
 Follow the instructions in “Installation” and “Technical data”.
 The plug and socket must be accessible at all times in order to be
able to disconnect the tumble dryer from the power supply.
 Do not block the gap between the bottom of the tumble dryer and
the floor with plinth facings, deep pile carpet etc. This would hinder a
sufficient flow of air to the tumble dryer.
 Make sure the dryer door can be opened without hindrance after
installation.
 In areas which may be subject to infestation by cockroaches or
other vermin, pay particular attention to keeping the appliance and
its surroundings in a clean condition at all times. Any damage which
may be caused by cockroaches or other vermin will not be covered
by the warranty.

Warnings and safety instructions
13
Correct use
Warning: Risk of fire / Flammable materials.
To avoid the possible danger of fire, please read these warnings
carefully.
A clogged filter is a fire hazard!
The fluff filter must be cleaned after every programme.
 The maximum load for this tumble dryer is 9.0 kg (dry weight). See
the “Programme chart” for the maximum recommended loads for
individual programmes.
 To prevent the risk of fire, do not connect the tumble dryer via a
controllable socket (e.g. a timer or a peak-load switch-off device).
If the drying programme is interrupted before the end of the cooling
down phase, this could cause the laundry to self-ignite.
 Warning: Ensure that you always wait until the end of the
programme before removing the laundry. If the drying programme is
stopped prematurely, remove the laundry immediately and hang it up
or spread it out to cool it down.
 Fabric softener and similar products must be used according to
the instructions on the manufacturer's packaging.
 Remove all items from pockets (e.g. lighters, matches).

Warnings and safety instructions
14
 The fluff filters must be cleaned after every drying cycle.
Fluff must not be allowed to accumulate around the tumble dryer.
 The fluff filters and the plinth filter must be thoroughly dried after
cleaning. Do not replace them if they are damp or wet. Damp or wet
filters could cause operational faults.
 Oil-affected items can ignite spontaneously, especially when
exposed to heat sources such as in a tumble dryer.
The items become warm, causing an oxidation reaction in the oil.
Oxidation creates heat.
If the heat cannot escape, the items can become hot enough to
catch fire. Piling, stacking or storing oil-affected items can prevent
heat from escaping and so create a fire hazard.
If it is unavoidable that fabrics contaminated with vegetable or
cooking oil, or hair care products, are placed in a tumble dryer, they
should first be washed in hot water with extra detergent - this will
reduce, but not eliminate, the hazard.
 To prevent the risk of fire, textiles that have not been cleaned
thoroughly or are still soiled with deposits of any kind must not be
dried in this tumble dryer. This applies in particular to
- Items which have not been washed.
- Items, such as workwear, which have not been thoroughly
cleaned and are still soiled with grease, oil or other deposits (such
as cooking oils, cosmetics, lotions, etc.). If items have not been
thoroughly cleaned, there is a danger that they might ignite when
heated, even after they have been removed from the tumble dryer
at the end of the programme.
- Items that have been soiled with substances such as cooking oil,
acetone, petrol, kerosene, spot removers, turpentine, waxes, wax
removers and other chemicals (e.g. mops and floor cloths).
- Items which have been splashed with hair lacquer, hair spray, nail
varnish remover or similar substances.

Warnings and safety instructions
15
When washing such heavily soiled items:
Ensure that you use a larger quantity of detergent and select a
high temperature. If in doubt, wash the items several times.
 To prevent the risk of fire, the following textiles must never be
dried in the tumble dryer:
- Textiles that have been cleaned using chemicals (e.g. professional
dry-cleaning agents).
- Textiles which contain a large proportion of rubber, foam rubber
or rubber-like materials. For example, products made from latex
foam rubber, shower caps, waterproof textiles, rubberised articles
and items of clothing and pillows with foam rubber filling.
- Textiles which contain padding or fillings which are damaged (e.g.
pillows, jackets). The filling could fall out and cause a fire.
 The heat pump that is essential to the operation of this tumble
dryer generates a lot of heat inside its casing. It must be possible to
dissipate this heat well. Otherwise loads could take longer to dry or
the tumble dryer might sustain damage in the long term.
The following mandatory requirements must be met:
- permanent room ventilation from the beginning to the end of
every drying programme.
- a gap between the floor and the bottom of the tumble dryer (this
must not be blocked or obstructed in any way).
 The tumble dryer must not be hosed down.
 Do not let anyone sit or lean on the door, as this can cause the
tumble dryer to tip up.

Warnings and safety instructions
16
 In many programmes, the heating phase is followed by a cooling
down phase to ensure that the items are not too hot to handle when
you remove them (this also avoids the danger of the laundry self-
igniting). The programme is not finished until the cooling down phase
has been completed.
As soon as the programme has finished, remove all laundry from the
drum.
 Always close the door after use. This way you will avoid the
danger of:
- children climbing onto or into the dryer or hiding things in it.
- pets or other small animals climbing into it.
 The tumble dryer must not be used
- without the fluff filters in place or with damaged fluff filters.
- without the plinth filter in place or with a damaged plinth filter.
This would cause an excessive build-up of fluff which in turn would
cause a fault.
 Do not install the tumble dryer in a room where there is a risk of
frost occurring. At temperatures around freezing point the tumble
dryer may not be able to operate properly. There is a risk of damage
if the condensed water is allowed to freeze in the pump and hoses.
 If the water is drained externally through the drain hose instead of
being collected in the condensed water container, make sure the
drain hose is securely attached if you hang it in a laundry tub to
avoid the hose slipping and the water causing damage.
 Condensed water is not drinking water.
It can cause health problems in both people and animals.
 Always keep the area around the tumble dryer free of dust and
fluff.
Dust drawn into the tumble dryer can cause blockages in the heat
exchanger over time.

Warnings and safety instructions
17
Using a fragrance flacon (optional accessory)
 Only use genuine Miele original fragrance flacons.
 The fragrance flacon must be stored in its packaging so please
make sure you retain this.
 Caution. The fragrance can run out of the flacon. Make sure that
you always keep the flacon, or the fluff filter with the flacon inserted
in it, upright when carrying and do not tip it or place it down on any
surface.
 Use an absorbent cloth immediately to wipe up any fragrance
which has run out of the flacon onto the floor, the dryer or any dryer
components (e.g. the fluff filter).
 If fragrance which has run out of a flacon should come in contact
with the skin - wash the skin thoroughly with soap and water; come
in contact with the eyes - rinse the eyes with clean water for at least
15minutes; be swallowed - rinse out the mouth thoroughly with
clean water. Seek medical advice in the case of contact with the
eyes or if fragrance has been swallowed.
 If fragrance which has run out of a flacon comes in contact with
clothing, change the clothing immediately. Wash the clothing or any
cloths used for mopping up fragrance thoroughly with plenty of
water and detergent.
 There is the risk of fire or damage to the tumble dryer if the
following instructions are not observed:
- Never refill a flacon with fragrance.
- Never use a faulty fragrance flacon.
 Dispose of an empty fragrance flacon with the household waste
and never use it for any other purpose.
 Please also observe the information supplied with the fragrance
flacon.

Warnings and safety instructions
18
Accessories
 Only use genuine Miele spare parts and accessories with this
appliance. If spare parts or accessories from other manufacturers
are used, this will invalidate the warranty, and Miele cannot accept
liability.
 A Miele tumble dryer can be stacked on top of a Miele washing
machine using the appropriate stacking kit (available as an optional
accessory). Please make sure you order the correct one for the Miele
washing machine and Miele tumble dryer.
Miele cannot be held liable for damage caused by non-
compliance with these Warning and Safety instructions.

Operating the tumble dryer
19
Control panel
 

     
aControl panel
The control panel consists of various
sensors, a time display and indicator
lights.
bSensors for drying levels
After selecting a programme with a
selectable drying level using the
programme selector, the
recommended drying level lights up.
The drying levels that can be
selected for the corresponding
programme are dimly lit.
cIndicator lights
(These light up when necessary.)
Empty the condensed water
container.
Clean the fluff and plinth filters.
dGentle tumblesensor
For protecting temperature-sensitive
fabrics.
ePerfectDryindicator
 flashes after the programme has
started and switches off when the
running time is displayed. PerfectDry
measures the residual moisture of
the laundry. In programmes with
selectable drying levels, PerfectDry
dries the laundry precisely, although
the result is also influenced by the
calcium content of the water.
 lights up towards the end of the
programme once the selected drying
level has been reached, except in
the case of the Woollens handcare,
Warm air/DryFresh programmes.

Operating the tumble dryer
20
fTime display
After the programme has started, the
programme duration will appear in
the display in hours and minutes.
– When Delay start is being used,
the programme duration will
appear after the Delay start time
has elapsed.
– With most programmes, the
running time displayed may vary
or “jump”. The following factors,
among others, affect the
programme duration displayed:
the quantity of laundry, the type of
fabric and the residual moisture in
the laundry. The electronic module
adapts to these factors with
increasing accuracy.
gStart/Add laundry sensor
Touching the Start/Add
laundrysensor starts a programme.
The current programme can be
interrupted to add laundry. The
programme can be started when the
sensor is flashing on and off. The
sensor lights up constantly once the
programme has started.
hSensors
For the Delay start function or the
Warm air/DryFreshprogramme
running time
After touching the
sensor, a later start
time for the programme
(Delay start) can be
selected. Once selected,
 lights up brightly.
 The or sensors are
used for selecting the
duration of the Delay start
period or the duration of
the Warm air/DryFresh
programme.
iOptical interface
For service technicians.
jProgramme selector
For selecting programmes and for
switching off the appliance. The
tumble dryer is switched on by
selecting a programme and switched
off by turning the programme
selector to theposition.
If the tumble dryer is connected to
the Wi-Fi network, you will have
access to the following alternative
options for selecting programmes.
MobileStart
You can operate your tumble
dryer remotely with the Miele
App.
Wash2Dry
A drying programme tailored to
the laundry is set in
conjunction with the connected
washing machine.