Miele PWM 300 SmartBiz User manual

Operating and installation instructions
Washing machine
To avoid the risk of accidents or damage to the machine, it is essential
to read these instructions before it is installed and used for the first time.
en-GB M.-Nr. 11 472 880

Contents
2
Caring for the environment .................................................................................. 5
Warning and safety instructions .......................................................................... 6
Operating the washing machine ........................................................................ 14
Control panel......................................................................................................... 14
How the control field works................................................................................... 15
Before using for the first time ............................................................................ 17
Washing environmentally and economically .................................................... 19
Energy and water consumption ............................................................................ 19
Detergent............................................................................................................... 19
When drying with a tumble dryer .......................................................................... 19
1. Preparing the laundry...................................................................................... 20
2. Loading the washing machine ....................................................................... 21
3. Selecting a programme and settings ............................................................ 22
4. Adding detergent............................................................................................. 23
5. Starting the programme – end of the programme ....................................... 27
Delay start ............................................................................................................ 28
Programme chart ................................................................................................ 29
Special features in the programme sequence.................................................. 32
Spinning ................................................................................................................ 32
Anti-crease ............................................................................................................ 32
Changing the programme sequence................................................................. 33
Changing a programme......................................................................................... 33
Cancelling a programme ....................................................................................... 33
Adding or removing laundry .................................................................................. 33
Detergent ............................................................................................................. 34
The correct detergent............................................................................................ 34
Recommended detergents in accordance with Directive (EU)
No. 1015/2010.................................................................................................. 34

Contents
3
Cleaning and care ............................................................................................... 35
Cleaning the detergent drawer.............................................................................. 35
Cleaning the casing and fascia panel ................................................................... 36
Cleaning the drum, suds container and drainage system..................................... 36
Cleaning the water inlet filters ............................................................................... 37
Problem solving guide ........................................................................................ 38
The wash programme does not start .................................................................... 38
Programme cancellation and error message......................................................... 39
symbol on the time display ............................................................................. 40
Fault indicator light at the end of a programme .................................................... 40
An unsatisfactory wash result ............................................................................... 41
General problems .................................................................................................. 42
The door will not open........................................................................................... 43
Opening the door in the event of a blocked drain outlet and/or power cut .......... 44
Miele Service ....................................................................................................... 46
Contact in case of malfunction ............................................................................. 46
Optional accessories............................................................................................. 46
Installation............................................................................................................ 47
Front view .............................................................................................................. 47
Rear view............................................................................................................... 48
Installation locations.............................................................................................. 49
Installation notes ................................................................................................... 49
Transporting the washing machine to its installation site...................................... 50
Installation surface ................................................................................................ 51
Removing the transit bars ..................................................................................... 51
Refitting the transit bars ........................................................................................ 53
Levelling the washing machine ............................................................................. 53
Securing the washing machine to the plinth .................................................... 54
Installing under a continuous worktop ............................................................. 54
Water connection .................................................................................................. 55
Cold water connection .................................................................................... 55
Drainage ................................................................................................................ 56
Drain pump....................................................................................................... 56
Electrical connection ............................................................................................. 57
Technical data...................................................................................................... 59
Data sheet household washing machines............................................................. 60
Consumption data............................................................................................... 62

Contents
4
Programmable functions .................................................................................... 63
Choosing and selecting a programmable function ............................................... 63
Editing and saving a programmable function........................................................ 64
Exiting the programming level............................................................................... 64
End of programme tone................................................................................... 65
Sensor control tone ......................................................................................... 65
PIN code.......................................................................................................... 65
Control field switch-off status ........................................................................ 66
Memory .......................................................................................................... 66
Additional long pre-wash – Cottons............................................................... 66
Temperature reduction ................................................................................... 67
Maximum rinse level....................................................................................... 67
Suds cooling ................................................................................................... 67
Anti-crease ..................................................................................................... 68
Low water pressure........................................................................................ 68
Backlight brightness dimmed ........................................................................ 68
Welcome tone................................................................................................. 68

Caring for the environment
5
Disposal of the packing mater-
ial
The packaging is designed to protect
the appliance from damage during
transportation. The packaging materials
used are selected from materials which
are environmentally friendly for disposal
and should be recycled.
Recycling the packaging reduces the
use of raw materials in the manufactur-
ing process and also reduces the
amount of waste in landfill sites.
Disposing of your old appli-
ance
Electrical and electronic appliances of-
ten contain valuable materials. They
also contain specific materials, com-
pounds and components, which were
essential for their correct function and
safety. These could be hazardous to hu-
man health and to the environment if
disposed of with your domestic waste
or if handled incorrectly. Please do not,
therefore, dispose of your old appliance
with your household waste.
Please dispose of it at your local com-
munity waste collection / recycling
centre for electrical and electronic ap-
pliances, or contact your dealer or
Miele for advice. You are also respons-
ible for deleting any personal data that
may be stored on the appliance being
disposed of. Please ensure that your
old appliance poses no risk to children
while being stored prior to disposal.

Warning and safety instructions
6
This washing machine complies with all current local and national
safety requirements. However, inappropriate use can lead to per-
sonal injury and damage to property.
Read the operating instructions carefully before using the washing
machine. They contain important information on safety, installa-
tion, use and maintenance. This prevents both personal injury and
damage to the washing machine.
In accordance with standard IEC60335-1, Miele expressly and
strongly advises that you read and follow the instructions in the
chapter on installing the washing machine as well as the safety in-
structions and warnings.
Miele cannot be held liable for damage caused by non-compliance
with these instructions.
Keep these operating instructions in a safe place and pass them
on to any future owner.
When instructing other people how to use the washing machine,
they must be made aware of these safety and warning instruc-
tions.
Appropriate use
 The washing machine is only suitable for washing fabrics with a
care label stating that they are suitable for machine washing. Any
other applications may be dangerous. The manufacturer cannot be
held liable for damage resulting from incorrect or improper use or
operation of the machine.
 This washing machine must be used as described in the operating
instructions and must be checked on a regular basis to make sure it
is functioning correctly. Maintenance must be carried out when ne-
cessary.

Warning and safety instructions
7
 The washing machine is not suitable for outdoor use.
 This washing machine may also be operated in public areas.
 This washing machine can only be used by people with reduced
physical, sensory or mental capabilities, or lack of experience or
knowledge, if they are supervised whilst using it or have been shown
how to use it in a safe way and understand and recognise the con-
sequences of incorrect operation.
 Children under the age of 8 must not be allowed near the washing
machine unless they are constantly supervised.
 Children over the age of 8 may only use the washing machine
without supervision if its operation has been clearly explained to
them and they are able to use it safely. Children must be able to un-
derstand and recognise the possible dangers caused by incorrect
operation.
 Children may not carry out cleaning or maintenance on the wash-
ing machine unsupervised.
 Always supervise any children in the vicinity of the washing ma-
chine. Never allow children to play with the washing machine.

Warning and safety instructions
8
Technical safety
 Before setting up the washing machine, check it for any externally
visible damage. Do not set up or use a damaged washing machine.
 The electrical safety of the washing machine can only be guaran-
teed when correctly earthed.
It is most important that this basic safety requirement is tested and
in case of any doubt the on-site wiring system should be inspected
by a qualified electrician.
Miele cannot be held liable for the consequences of an inadequate
earthing system.
 Unauthorised repairs could result in unforeseen dangers for the
user, for which the manufacturer cannot accept liability. Repairs
should only be undertaken by a Miele approved service technician,
otherwise any subsequent damage will not be covered by the war-
ranty.
 Do not make any alterations to the machine, unless authorised to
do so by Miele.
 The machine must be isolated from the electricity supply when
cleaning and maintaining the machine and in the event of a fault:
– switch off at the wall and disconnect the plug from the socket, or
– disconnect the fuse at the mains circuit board, or
– unscrew the on-site screw-in fuse.
See “Installation – Electrical connection”.

Warning and safety instructions
9
 If the electrical connection cable is faulty it must only be replaced
by a Miele authorised service technician to protect the user from
danger.
 The washing machine must only be connected to the on-site wa-
ter supply using a new hose kit. Old hoses must not be re-used.
Check the hose regularly for signs of wear. Replace it in good time to
avoid the risk of leaks and subsequent damage.
 Faulty components must only be replaced by genuine Miele ori-
ginal spare parts. Miele can only guarantee the safety standards of
the machine when Miele replacement parts are used.
 For reasons of safety, do not connect the machine to the mains
electricity supply by an extension lead, multi-socket adapter, or sim-
ilar. These can overheat and are a fire hazard.
 In the case of commercial use, all relevant national provisions and
regulations (DGUV in Germany) relating to accident insurance are ap-
plicable to this machine. It is recommended to carry out testing in
accordance with national regulations (e.g. the regulatory framework
described in DGUV100-500/Chapter 2.6/Section 4). The test book
required for the documentation is available from Miele.
 The machine must not be used in a non-stationary location (e.g.
on a ship).
 Please observe the instructions in “Installation” and “Technical
data”.
 If the washing machine is equipped with an electrical plug con-
nection, it must be easily accessible after installation so that the ma-
chine can be disconnected from the electricity supply if necessary.

Warning and safety instructions
10
 If the appliance is hard wired, an on-site all pole circuit breaker
must always be accessible to disconnect the washing machine from
the mains.
 Reliable and safe operation of this washing machine can only be
assured if it has been correctly connected to the mains electricity
supply.
Correct use
 The maximum dry laundry weight is 7.0kg. The maximum recom-
mended loads for individual programmes are given in the Programme
chart.
 Do not install your washing machine in a room where temperat-
ures below freezing may occur. Frozen hoses may burst or split. The
reliability of the electronic control unit may be impaired at temperat-
ures below freezing point.
 Before using the machine for the first time, check that the transit
bars at the rear of the washing machine have been removed (see “In-
stallation – Removing transit bars”). During spinning, transit bars
which are still in place may result in damage to both the machine
and adjacent furniture or appliances.
 Close the stopcock if the machine is to be left for any length of
time (e.g. while on holiday), especially if there is no floor drain (gully)
in the immediate vicinity.
 Danger of flooding! If hooking the drain hose into a wash basin,
check that the water can drain off quickly enough to prevent the sink
from overflowing. Hook the hose over the edge and secure. If the
hose is unsecured, the force of the water flowing out of it can dis-
lodge it from the basin.

Warning and safety instructions
11
 Take care to ensure that foreign objects (e.g. nails, pins, coins, pa-
per clips) do not find their way into the machine with the laundry.
These may damage components of the machine (e.g. suds con-
tainer, drum). Damaged components can damage the laundry.
 If the correct amount of detergent is dispensed, the machine
should not need to be descaled. If, however, you do wish to descale
it, only use special non-corrosive descaling agents and strictly ob-
serve the instructions on the packaging. Special descaling agent is
available from your Miele dealer or from Miele Service. Strictly ob-
serve the instructions for the descaling agent.
 For textiles that have been treated with solvent-based detergents,
always check whether they can be washed in a washing machine. To
check whether this is possible, refer to safety notes, information con-
cerning the product's environmental properties, and other informa-
tion.
 Never use solvent based detergents, e.g. those containing ben-
zine, in this machine. Doing so may result in damage to component
parts and create toxic fumes. Risk of fire and explosion.
 Benzine, petrol, paraffin, or any easily flammable liquid must not
be stored or used near the machine. Risk of fire and explosion
 Only use dyes suitable for use in a washing machine. Always ob-
serve the manufacturer's instructions carefully.

Warning and safety instructions
12
 Colour run and dye removers contain sulphur compounds which
can cause damage such as corrosion. Do not use these products in
this washing machine.
 Avoid contact between stainless steel surfaces (front, lid, casing)
and liquid detergents or disinfecting agents which contain chlorine or
sodium hypochlorite. These agents can have a corrosive effect on
stainless steel. Aggressive vapours containing chlorine can also be
corrosive. Do not store open containers of these agents near the ma-
chine.
 Do not use a pressure washer or hose to clean the washing ma-
chine.
 It is particularly important to observe manufacturer's instructions
when using a combination of cleaning agents and special application
products. Products must only be used for applications approved by
the manufacturer to avoid any material damage or the occurrence of
strong chemical reactions.
 If detergent has come into contact with the eyes, rinse out imme-
diately with plenty of lukewarm water. If detergent has accidentally
been ingested, seek medical advice immediately. People with dam-
aged or sensitive skin should avoid contact with detergent.
 When adding or removing laundry during the main wash, your skin
may come into contact with detergent, particularly if the detergent is
dispensed externally. Take care when placing your hands inside the
drum. If suds have come into contact with the skin, rinse off immedi-
ately with lukewarm water.

Warning and safety instructions
13
Accessories
 Accessory parts may only be fitted when expressly approved by
Miele. If other parts are used, warranty, performance, and product li-
ability claims will be invalidated.
 Miele tumble dryers and Miele washing machines can be installed
as a washer-dryer stack. This requires a Miele washer-dryer stacking
kit which can be purchased separately. Please ensure that the
washer-dryer connection kit is suitable for the Miele tumble dryer
and the Miele washing machine.
 If installing the machine on a Miele plinth (available as an optional
accessory), please make sure you order the correct one for this
washing machine.
Miele cannot be held liable for damage caused by non-compliance
with these warning and safety instructions.

Operating the washing machine
14
Control panel
aControl field
bTemperature sensor controls
For selecting the temperature
cSpin speed sensor controls
For selecting the spin speed
dPre-wash sensor control
eIndicator lights   
Light up when necessary
fCapDosing sensor controls
gTime display
For the programme duration
hSensor controls  
For the Delay start function
iStart/Stop sensor control
Starts the selected programme and
cancels a programme once it has
started
jOptical interface
For the Customer Service Depart-
ment
kProgramme selector
For selecting programmes and for
switching the machine off
The washing machine is switched on
when you select a programme and
switched off by turning the pro-
gramme selector to the position.

Operating the washing machine
15
How the control field works
The,,,,andsensor
controls react to fingertip contact. If a
sensor control is illuminated, it can be
selected.
If a sensor control is brightly lit, this
means it is currently selected.
If a sensor control is dimly lit, this
means it can be selected.
andsensor controls for temper-
ature and spin speed
After selecting a wash programme with
the programme selector, the recom-
mended temperature (in °C) and spin
speed (in rpm) light up brightly.
Selectable temperatures and spin
speeds light up dimly.
Pre-wash sensor control
You can supplement certain wash pro-
grammes with a pre-wash.
If a pre-wash can be selected for the
wash programme, the Pre-wash sensor
control lights up dimly.
Indicator lights
–
lights up if there are faults with the
water inlet and drainage.
–
lights up if excess detergent was
used.
–
lights up as a reminder about hygiene
information.
–
flashes for as long as it is possible to
add laundry
lights up when the door of the wash-
ing machine is locked.
CapDosing sensor controls
These are used for activating CapDos-
ing.
–
Fabric care (e.g. fabric conditioner,
proofing agent)
–
Additives (e.g. detergent enhancer)
–
Detergent (for the main wash only)

Operating the washing machine
16
Time display
After the programme has started, the
programme duration will appear on the
display in hours and minutes.
When Delay start is being used, the
programme duration will appear after
the Delay start time has elapsed.
Sensor controls  
–
After touching the sensor control,
a later start time for the programme
(Delay start) can be selected. Once
selected, lights up brightly.
– 
The duration of the Delay start period
is selected by touching the 
orsensor control.
The Delay start time selected will ap-
pear on the time display.
After the programme has started, the
Delay start time will begin to count
down.
Once the Delay start time has elapsed,
the programme begins. The estimated
programme duration appears on the
time display.
Start/Stop sensor control
Touching the Start/Stopsensor control
starts the selected programme or can-
cels a programme that has already been
started. The sensor control flashes
slowly as soon as it is possible for a
programme to be started and then
lights up constantly after the pro-
gramme has started.

Before using for the first time
17
Damage resulting from incorrect
installation and connection.
Installing and connecting the wash-
ing machine incorrectly will cause
serious property damage.
See “Installation”.
Removing the protective foil
and stickers
Remove:
– The protective foil from the door
– Any stickers from the front and the lid
Please do not remove any labels
(e.g. the data plate) which are visible
when you open the door.
Emptying the drum
A swivel elbow for the drain hose and/
or assembly material may be stored in
the drum.
Pull open the door.
Remove the swivel elbow and as-
sembly material.
Shut the door with a gentle swing.
This washing machine has undergone
a complete functional test at the fact-
ory. Some residual water will therefore
remain in the drum from this process.

Before using for the first time
18
Running the first programme
For safety reasons, spinning is not pos-
sible until the machine has been pre-
pared for use for the first time. To activ-
ate the spinning function, you must run
a wash programme without laundry and
without detergent.
Using detergent could result in an ex-
cessive build-up of foam!
Open the stopcock.
Turn the programme selector to the
Cottons position.
The washing machine is now switched
on and the temperature 60°C lights up
in the control field.
Touch the Start/Stop sensor control.
The programme starts and the sym-
bol lights up in the control field.
After 10minutes, the indicators dim
and the Start/Stopsensor control
starts flashing.
At the end of the programme, the Anti-
crease function is switched on. The
symbol lights up in the control field;
: appears on the time display.
Touch the Start/Stop sensor control.
The door will unlock.
Reach under the door grip and pull
the door open.
Tip: Leave the door slightly open to al-
low the drum to dry.
When the programme has ended,
turn the programme selector to.
The washing machine is switched off
and is now ready for use.

Washing environmentally and economically
19
Energy and water consumption
– To get the most out of your machine,
load the maximum dry load for the
programme you are using.
This will keep the energy and water
consumption to a minimum in relation
to the size of the load.
– When smaller amounts of laundry are
washed, the automatic load control
system will reduce the amount of wa-
ter and energy used.
– Use the Expressprogramme for
smaller, lightly soiled loads.
– Modern detergents make it possible
to wash at lower temperatures (e.g.
20°C). Using lower temperature set-
tings will save energy.
– To maintain the hygiene of the ma-
chine, carry out a hot wash above
60°C at regular intervals. The in-
dicator light will come on to remind
you to carry out a hot wash.
Detergent
– Do not exceed the amounts of deter-
gent recommended by the manufac-
turer on the packaging.
– Adjust the dosage to the degree of
soiling of the laundry.
– Reduce the amount of detergent with
smaller loads (approx. ⅓ less than
the amount recommended can be
used when washing a half load).
When drying with a tumble
dryer
Selecting the highest possible spin
speed for the wash programme will
save energy when drying in a tumble
dryer afterwards.

1. Preparing the laundry
20
Emptying pockets
Empty all pockets.
Damage due to foreign objects.
Nails, coins, paper clips, and so on
can cause damage to garments and
components in the machine.
Check the laundry before washing
and remove any foreign objects.
Sorting the laundry
Sort the laundry according to colour
and the garment care label.
Pre-treating stains
Badly soiled areas and stains should
be cleaned as soon as possible.
Spillages should be carefully dabbed
off using a soft, colourfast cloth.
Damage due to solvent-based
detergents.
Detergents containing benzine, stain
remover, etc., can damage plastic
parts.
When pre-treating textiles, make sure
that any plastic parts do not come
into contact with the detergent.
Risk of explosion due to solvent-
based detergents.
When using solvent-based deter-
gents, an explosive mixture may de-
velop.
Never use solvent-based detergents
in the washing machine.
General tips
– Do not machine wash items which
are specified by the manufacturer as
not washable on the care label ().
– Curtains: remove rollers and lead
weights or place in a laundry bag.
– Sew in or remove any loose underwir-
ing in bras.
– Turn garments inside out, if recom-
mended by the manufacturer.
– Zip up or close any jackets with Vel-
cro or hook and eye fastenings before
washing.
– Fasten duvet covers and pillow cases
to prevent small items from becoming
rolled up inside them.
– Please refer to the Programme chart
for more tips and tricks.