Minicom SMARTRACK 116 IP User manual

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5UM20182 V1.1 11/08
SmartRack116 IP
UserGuide

SMARTRACK 116IP
1
TableofContents
1. Welcome......................................................................................................................4
SectionI...........................................................................................5
2.Introduction.................................................................................................................5
2.1Keyfeatures........................................................................................................................................5
2.2Compatibility........................................................................................................................................6
3. Systemcomponents....................................................................................................6
4. Hardwarekitcontents.................................................................................................6
5. Pre-installationguidelines...........................................................................................7
5.1Avoidinggeneral rackmountingproblems.........................................................................................8
6. Connectingtoarack...................................................................................................8
6.1Usingthelongerbracket forrackdepthof 905~990mm...............................................................11
6.2Connecting theKVMSwitch116IP.................................................................................................12
7. TheSmartRackSwitchsystemconfiguration...........................................................14
7.1The116switch..................................................................................................................................14
7.1.1Connectortable........................................................................................................................15
7.2Connecting ROCstoservers............................................................................................................15
7.2.1ConnectingaROCPS/2..........................................................................................................15
7.2.2ConnectingaROCUSB...........................................................................................................16
7.3Connecting theCAT5cables............................................................................................................17
7.4Connecting tothenetwork................................................................................................................17
7.5Connecting thepowersupply...........................................................................................................17
8. Terminology..............................................................................................................17
9.Initialsettings-DefaultIPaddress...........................................................................17
9.1StaticIPaddressesforanumberof units........................................................................................18
10.Logging intotheWebinterface...............................................................................20
10.1SSLCertificatenotes......................................................................................................................20
11. Network>Configuration.........................................................................................21
11.1LAN1...............................................................................................................................................21
11.2KVM.net...........................................................................................................................................22
12. Network>SNMPSettings.......................................................................................22
12.1SNMPEventstable.........................................................................................................................23
13. Administration >UserSettings...............................................................................25
13.1Addingauser..................................................................................................................................26
13.2Editingauser..................................................................................................................................26
13.3Deletingauser................................................................................................................................26
13.4Blocking auser................................................................................................................................26
14. Administration >SwitchConfiguration...................................................................27
15. Administration >UserTargets................................................................................27
16. Security>Settings..................................................................................................28
17. Security>SSLCertificate.......................................................................................29
18.Maintenance>FirmwareUpgrade...........................................................................30
19. RestoreFactorySettings.........................................................................................30

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20. Savingchangesand loggingout.............................................................................31
21. Starting aremotesession.......................................................................................31
21.1Taking overabusyremotesession................................................................................................33
21.2TheToolbar.....................................................................................................................................33
21.3Switchingtoadifferentserver........................................................................................................34
21.4Changingtheperformancesettings...............................................................................................34
21.5Adjusting theVideo settings...........................................................................................................35
21.5.1Refresh....................................................................................................................................35
21.5.2Manual Video Adjust...............................................................................................................35
21.5.3AutoVideo Adjust...................................................................................................................36
21.6Powercycle.....................................................................................................................................37
21.7Keyboardkeysequences...............................................................................................................37
21.8Synchronizingmousepointers.......................................................................................................38
21.8.1Aligningthemicepointers......................................................................................................39
21.8.2Calibrating micepointers........................................................................................................39
21.8.3Manual micesynchronization.................................................................................................39
21.9Minicomicon menu features...........................................................................................................41
21.10Fullscreen mode...........................................................................................................................42
21.11Disconnectingtheremotesession...............................................................................................42
22.Troubleshooting -Safemode..................................................................................42
22.1EnteringSafemode........................................................................................................................43
22.2Restoringfactorydefaults...............................................................................................................44
22.3Restoringthedevicefirmware........................................................................................................45
SectionII........................................................................................46
23. Switchingbetweencomputers................................................................................46
23.1Thekeyboardhotkeys.....................................................................................................................46
24.TheOSD...................................................................................................................46
24.1.1NavigatingtheOSD................................................................................................................47
24.1.2Selectingacomputer..............................................................................................................47
24.1.3TheOSDsettings(F2)............................................................................................................47
24.1.4TheGeneral settings..............................................................................................................48
24.1.5F7Defaults..............................................................................................................................50
24.1.6ThePortssettings...................................................................................................................50
24.1.7TheTimesettings...................................................................................................................51
24.1.8Users.......................................................................................................................................52
24.1.9Security...................................................................................................................................53
24.1.10 TheOSDHELPwindow–F1...............................................................................................53
24.1.11 Scanningcomputers–F4.....................................................................................................54
24.1.12 Tuning–F5...........................................................................................................................54
24.1.13 Movingthelabel –F6...........................................................................................................55
24.1.14 DDC –F10............................................................................................................................55
25. UpgradingtheSmartRack116IPfirmware.............................................................56
25.1SystemrequirementsfortheSmartRack116IPUpdatesoftware...............................................56
25.2ConnectingtheSmartRack 116IPsystem....................................................................................56
25.3Installingthesoftware.....................................................................................................................56
25.3.1ConnectingtheRS232Downloadcable................................................................................56
25.4Startingandconfiguring theSmartRack116IPUpdate................................................................57
25.4.1Verifyingtheversion numbers................................................................................................58
25.4.2Obtainingnewfirmware..........................................................................................................59

SMARTRACK 116IP
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25.4.3Updatingthefirmware............................................................................................................59
25.4.4ManuallyupdatingROCs.......................................................................................................60
25.5Troubleshooting theUpdatesoftware............................................................................................60
25.5.1ResettingthroughtheUpdatesoftware.................................................................................61
25.5.2SettingdefaultvaluesfortheOSD.........................................................................................61
25.5.3Gettingthecurrent status.......................................................................................................61
25.5.4CommunicationErrormessage..............................................................................................61
25.5.5Electricityfailure......................................................................................................................61
26.Technical specifications..........................................................................................63
27. Videoresolution and refreshrates..........................................................................65
28. Safety.......................................................................................................................65
29. Userguidefeedback................................................................................................65
30. WEEEcompliance...................................................................................................65

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1.Welcome
Thank youforbuyingtheSmartRack116 IPsystem. Thissystemisproducedby
MinicomAdvancedSystemsLimited.
ThisdocumentprovidesinstallationandoperationinstructionsforMinicom’s
SmartRack116 IP. Itisintendedforsystemadministratorsand networkmanagers,
and assumesthatreadershavea generalunderstanding ofnetworks, hardwareand
software.
Technicalprecautions
Thisequipmentgeneratesradiofrequencyenergyandifnotinstalledinaccordance
withthemanufacturer’sinstructions,maycauseradiofrequencyinterference.
ThisequipmentcomplieswithPart15,SubpartJoftheFCCrulesforaClassA
computingdevice. ThisequipmentalsocomplieswiththeClass Alimitsforradio
noiseemissionfromdigitalapparatussetoutintheRadioInterferenceRegulation
oftheCanadianDepartmentofCommunications. Theseaboverulesaredesignedto
providereasonableprotectionagainstsuchinterferencewhenoperatingthe
equipmentina commercialenvironment. If operationofthisequipmentina
residentialarea causesradiofrequencyinterference, theuser,and notMinicom
AdvancedSystemsLimited,willberesponsible.
Changesormodificationsmadetothisequipmentnotexpresslyapprovedby
MinicomAdvancedSystemsLimitedcouldvoidtheuser’sauthoritytooperatethe
equipment.
MinicomAdvancedSystemsLimitedassumesnoresponsibilityforany errorsthat
appearinthisdocument. Informationinthisdocumentissubjecttochangewithout
notice.
Nopartofthisdocumentmaybereproducedortransmittedinany formorbyany
means, electronicormechanical, forany purpose, withouttheexpress written
permissionofMinicomAdvancedSystemsLimited.
Trademarks
Alltrademarksand registeredtrademarksarethepropertyoftheirrespective
owners.
©2008CopyrightMinicomAdvancedSystems.Allrightsreserved.

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SectionI
ThissectionexplainshowtoconfigureandoperatetheSmartRack116 IPsystem
remotelyoverIP.
Section II onpage46, explainshowtooperatetheSmart16 IP switchingsystem
locallythroughtheOnScreenDisplay(OSD).
2.Introduction
TheSmartRack116 IPextendsyourKVM(keyboard,video, and mouse)fromany
computerorserveroverTCP/IPvia LAN, WANorInternetconnection. Nowyou
cancontrol, monitorand manageup to16 remoteserversfromwhereveryouare,
insideoroutsidetheorganization. TheSmartRack116 IP isacost-effective
hardwaresolution, forsecureremoteKVMaccess &controlof16
computers/serversfromtheBIOS level-independentoftheOS. Onelocalanalog
oroneremotedigitalIP usercanaccess and control16 multi-platforms(PS/2,
USB)serversata time.
TheSmartRack116 IPisbasedonMinicom’sinnovativeROCtechnologyin
whicheachcomputer/serverisdirectlyconnectedtotheswitchvia ROCdongles
usingonlystandardCAT5cableata distanceofup to30m/100ftina star
configuration. NoexternalpowerisneededattheremoteROCs.
Occupyingjust1Uofrackspace, it’stheneat, space-saving waytocontrolyour
datarack. Itcomeswithall thehardwareyouneedtomountit, and iseasyto
install.
Youcanaccess and controlup to16 multi-platformcomputersfromoneKVM
(keyboardvideomouse)console.
Toaccess servers, justslideoutthedrawerand flipup itstoptodisplaythelarge,
high resolution17”TFTLCDdisplay.
Thedisplayis(VGA/SVGA/XGA/SXGAcompatible)withfront-panelhigh-
qualitycontrolsand Touchpadforeasyadjustment.
2.1Keyfeatures
BIOSlevelcontrol toanyserver’sbrand and model, regardless oftheserver
conditionandnetworkconnectivity, coveringtheentirespectrumofcrash
scenarios.
Compatible withall majoroperatingsystems. Supportsmanyhardwareand
softwareconfigurationsfortheremoteclientandthetargetservercomputers,as
wellastheKVMswitchinuse.

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Web-basedcontrol- Browsercontroltoa targetserver, fromany locationvia
securedstandardIP connection.
Multi-userviewmode- Allowssimultaneoususerstoviewremotesessions.
Remotecontrolcanbeintuitivelyhandedbetweenuserswithappropriate
permissions.
Security -Supportsthehighestsecuritystandardsforencryption(128 bitSSLand
HTTPS)and authenticationforremoteuserand advancedOSDmanagementwith
multi-layersecurityforlocaluser.
KVM.net - CanbecontrolledbyMinicom’sKVM.netsystemforcentralized
over-IPmanagementofdistributeddata centerlocations.
2.2Compatibility
TheSmartRack116 IPiscompatiblewith:
•PS/2and USBcomputers/servers
•Windows, Linux, UNIXandothermajoroperatingsystems
3.Systemcomponents
TheSmartRack116 IPsystemconsistsof:
•1SmartRack116 IP
•1RS232 Downloadcable(p/n5CB40419)
•ROCS-PS/2,USB
•CAT5cables(1.5mprovided)
4.Hardwarekitcontents
Rail withfrontand rearbracketx2,
forrackdepthof614 ~800 mm.
Rightand leftsidesaredifferent.

SMARTRACK 116IP
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Longbracketx2. (Forincreasedrack
depthof905 ~990mm)
Shortbracketx2
Bracketattachmentx2
Note! Theshortbracketandbracketattachmentfora rackdepthof504~614 mm
and withouta KVMswitchconnectedtothedrawer.
Flatscrewsx6(forrail mounttoconsolebody)
Screwsx6
BracketAwiththumbscrewx2
Screwsx4
Keysx2.
5.Pre-installationguidelines
•Switchoff all computers
•Placecablesawayfromfluorescentlights,airconditioners, and machinesthat
arelikelytogenerateelectricalnoise
•Ensurethatthemaximumdistancebetweeneachcomputerand theSmartRack
116 IPdoesnotexceed30m/100ft

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5.1Avoidinggeneral rack mountingproblems
Elevatedoperatingambienttemperature
Theoperatingambienttemperatureoftherackenvironmentmaybegreaterthan
theroomambientwheninstallingintoa closedormulti-unitrackassembly. So
install theequipmentinanenvironmentcompatiblewiththemaximumrated
ambienttemperature.
Reducedairflow
Installtheequipmentina rackinsucha waythattheamountofairflowrequired
forsafeoperationisnotcompromised.
Mechanicalloading
Mounttheequipmentintherackinsucha waythatahazardousconditionisnot
achievedduetounevenmechanicalloading.
Circuitoverloading
Whenconnectingtheequipmenttothesupplycircuit, considertheeffectthat
overloadingofcircuitsmighthaveon over-currentprotectionandsupplywiring.
Reliableearthingofrack-mountedequipmentshouldbemaintained. Giveattention
tosupplyconnectionsotherthandirectconnectionstothebranchcircuit(e.g. useof
powerstrips).
6.Connectingtoarack
Note!Forincreasedrackdepthof905 ~990mm,firstchangethebracket, see
section 6.1onpage11.
Note!TheillustrationsbelowshowtheconnectionstoonesideoftheSmartRack
116 IP.Theconnectionsarethesamefortheotherside.
1.Movetherail until twoscrewsappear,seeFigure1.
Figure1Exposing the2screws
2.Loosenslightlythe7screwsasshownbelow.

SMARTRACK 116IP
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Figure2Loosen7screws
3.Adjusttherearbrackettofityourcabinet, seebelow.
Figure3Adjusting thebracket
4.Installthefrontand rearbracketontothecabinet, seefigurebelow.
Figure4Installing frontand rearbracketon cabinet
5.Tightenthe7screwsasshownbelow.

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Figure5Tightening the7screws
6.Repeatthestepsabovetoconnecttheotherrail totheothersideoftherack.
7.SlidetheSmartRackconsolebetweentherailsasshownbelow.
Figure6Sliding theSmartRackbetweentherails
8.Unlockandpull bothleftand rightrail–lockswitchestogether–seebelow–
and pushtheconsoleall thewayintotherack.
Figure7Rail–lockswitch
9.Connectthreeflatscrewstotherearoftheconsoleon bothsides. Seefigure
below.

SMARTRACK 116IP
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Figure8Connecting threeflatscrewstotherearoftheconsole
Theconsolenowsitssnuglyintherack, seeFigure9.
Figure9Consoleintherack
6.1Usingthelongerbracketforrack depthof905 ~990mm
Toreplacethebracketwiththelongerbracket:
1.Loosenthe7screwsasshownbelow.
Figure10 Loosening the7screws
Removethesix(different)screwsasshownbelow.

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Figure11 Removing thesixscrews
2.Taketherearbracketout, seebelow.
Figure12 Taking therearbracketout
3.Insertthelongbracketintotherail thenadjustthebrackettofityourcabinet.
Tightenatleast2~3screwsalongthelengthyouneed.SeeFigure13.
Figure13 Inserting and tightening thelong bracket
4.Repeattheabovestepsfortheotherside.
5.Gotosection 6Connecting toa rack.
6.2ConnectingtheKVMSwitch116 IP
1.ConnectthebracketAtothesidesoftheSwitchusingthetwo6mmscrews
providedseefigurebelow.

SMARTRACK 116IP
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Figure14 Connecting thebracketAto thesidesoftheSwitch
2.SlidetheSwitch116 IP intotherail andintothebackoftheSmartRackconsole
untilyouheara click. Seethefigurebelow.
Figure15 SlideswitchintobackofSmartRack
3.SecuretheSwitch116 IPtotherail byinserting thethumbscrewsthroughthe
bracketand intotherail andtighteningthem, seeFigure16.
Figure16 Tightening thethumbscrews

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7.TheSmartRackSwitchsystemconfiguration
Youconnectserverstothe116IP switchvia ROCs.Figure17 illustratethebasic
configurationofthe116IP system.
12345678
10 11 12 13 14 15 169
MINICOM
I
0
SMARTRACK116IPSWITCH FLASH LAN
SERIAL
Toservers
ROCs
toservers
UseroverIP
Internet/ VPN/ LAN
SMARTRACK116IPSWITCH
CAT5cables
Upto30M/ 100ft
Figure17 SmartRack116IPSwitch systemconfiguration
7.1The116 switch
Power
connector
Serverports
LAN(Ethernet)
connector
Flash
(download)
connector
1 2 3 4 5 6 7 8
10 11 12 13 14 15 169
MINICOM
I0
SMARTRACK116IPSWITCH FLASH LAN
SERIAL
Figure18 116IPSwitchports

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7.1.1Connectortable
Connector Function
Serial ThisportisforfutureSerialfunctionality
Flash Toupdatefirmwareoftheanaloguepartof the116 IPSwitch
system-OSD,Switch,ROCs.
LAN Connectto10/100MbitEthernet. YellowLedilluminateswhen
connectedtoLAN.GreenLEDilluminateswhenaremotesession
isinprogress
Serverports ConnecttoserversviaROCs
7.2ConnectingROCstoservers
Eachcomputer/serverisdirectlyconnectedtotheSmartRackswitchvia the
appropriateROCusingCAT5cableina starconfiguration. Noexternalpoweris
neededattheremoteROCs.TheROCsdrawtheirpowerfromthecomputer’s
keyboardport(ROCPS/2)orfromtheUSBport(ROCUSB). Thefiguresbelow
illustratetheROCPS/2and ROCUSB.
Tocomputer’s
keyboardport
Tocomputer’s
mouseport
Tocomputer’s
Video card
Figure19 ROCPS/2
Tocomputer’s
USB Port
Tocomputer’s
Video Card
Figure20 ROCUSB
7.2.1Connecting aROCPS/2
Figure21 illustratestheROCPS/2connections.
YoucanconnecttheROCPS/2toapoweredoncomputer, butitmustbeinthe
followingorder:

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1.ConnecttheMouseconnectortothecomputer’sMouseport.
2.ConnecttheKeyboardconnectortothecomputer’sKeyboardport.
3.ConnecttheScreenconnectortothecomputer’sVideoport.
Failuretoconnectintheaboveorderwhiletheserverisrunning,mayleadtothe
mousemalfunctioninguntiltheserverisrebooted.
ToKeyboardport
CAT5cabletoswitch
Serverport
ToMouseport
To Videoport
ROCPS/2
Keybd Mouse 100T
VideoSerial A
Parallel
PCI33Mx32b
PCI33Mx32b
PCI 33Mx32b
PCI 33Mx32b
Serial B
SCSI
Figure21 ROCPS/2connections
7.2.2Connecting aROCUSB
TheROCUSBsupportsWindows98 SEand later, MAC,SUN, SGIand all
modernLinux distributions. Figure22 illustratestheROCUSBanditsconnections.
ToconnecttheROCUSB:
1.ConnecttheScreenconnectortothecomputer’sVideoport.
2.ConnecttheUSBconnectortothecomputer’sUSBport.
ToUSB port
ToVideo port
ROCUSB
CAT5cable toswitch
Server port
Figure22 ROCUSB

SMARTRACK 116IP
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7.3ConnectingtheCAT5cables
1.ConnectoneconnectortotheROC’sRJ45port.
2.ConnecttheotherconnectortooneoftheSmartRackSwitchServerports.
3.Followtheabove2stepsforeachcomputer.
7.4Connectingtothenetwork
ConnectthenetworkcabletotheLANport.Thismustbedonebeforepoweringon
theSmartRack116IPSwitch.
7.5Connectingthepowersupply
1.ConnecttheswitchtothepowersupplyusingthePowercordprovided. Only
usethePowercordsuppliedwiththeunit.
2.Powerontheswitch.
8.Terminology
Belowaresometermsand theirmeaningsusedinthisguide.
Term Meaning
Targetserver Thecomputers/serversthat areaccessedremotelyviathe
SmartRack116IP.
Clientcomputer ThePCrunningaremoteSmartRack116IPsession
Remotesession Theprocess ofremotelyaccessing and controllingTarget
ServersconnectedtoSmartRack 116 IPfromauser
workstation
9.Initialsettings-DefaultIPaddress
ThefollowingsectionsprovideinstructionsforsettingtheIP address forthe
SmartRack116 IPunit. SeeFigure23 foranoverviewoftheboot-up process.
Bydefault, SmartRack116 IPbootswithanautomaticallyassignedIP address
froma DHCP(DynamicHostConfigurationProtocol)serveronthenetwork. The
DHCP serverprovidesa validIP address, gatewayaddress andsubnetmask.
ToidentifytheIP address, theSmartRack116 IPMACaddress appearson the
undersideoftheSmartRack116 IPbox.Thedevicenumber(D.N.)canalsobe
foundthere.
If noDHCP serverisfoundonthenetwork, SmartRack116 IP bootswiththestatic
IP address:192.168.0.155.

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Note! If a DHCP serverlaterbecomesavailable, theunitpicksup theIP settings
fromDHCP server.TokeepthestaticIP address, disableDHCP –explainedin
section 11.1on page21.
9.1StaticIPaddressesforanumberofunits
Whereyouwanttoconnectmorethan1SmartRack116 IPtothesamenetwork
and thereisnoDHCPserver, oryouwanttousestaticIPaddresses, do the
following:
ConnecttheSmartRack116 IPunitsoneata timeandchangethestaticIPaddress
ofeachunitbeforeconnectingthenextunit.

SMARTRACK 116IP
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IPaddressisassignedbytheDHCPserver
Yes
Unitbootsup
Toaccesstheconfigurationpageof theunit,openIE6.0orhigherandtype:
https://IPaddress/config
Defaultuser: admin
Defaultpassword: access
SetstaticIP
(deselecttheDHCP
andsettheIP)
Yes
TheunitoperateswiththestaticIPaddress
No
Devicenetworksetting
issettoobtain IPaddressfrom
DHCPServer
Yes
No
IsDHCPServer
presentinthe
connectedLAN? No
Every5minutes
DeviceIPis:
192.168.0.155
Figure23 boot-upprocess