Mirapoint RazorSafe 700 Installation instructions
RazorSafe 700 (RS700)
Hardware Guide
Release: AOS 5.0
September 2010
Part Number: 010-00826c
This guide supports RS700 appliances running the Archive Operating System (AOS) 5.0 and
later AOS releases until replaced by a newer edition.
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1
Contents
Preface .......................................................................................1
About Mirapoint Documentation .......................................................................................1
Getting Technical Support ..................................................................................................2
Typographic Conventions...................................................................................................2
Iconic Conventions .............................................................................................................3
1
About Your Appliance ..................................................................5
Accessing Appliance Features During Startup .....................................................................5
Front-Panel Features and Indicators....................................................................................6
LCD Panel Features ............................................................................................................7
Home Screen.................................................................................................................8
Setup Menu ..................................................................................................................8
View Menu ...................................................................................................................9
Hard-Drive Indicator Patterns for RAID.............................................................................9
Back Panel Features and Indicators...................................................................................10
Power Indicator Codes......................................................................................................11
NIC Indicator Codes.........................................................................................................12
LCD Status Messages........................................................................................................12
Viewing Status Messages ............................................................................................13
Removing LCD Status Messages.................................................................................13
System Messages...............................................................................................................24
Warning Messages ............................................................................................................25
Diagnostics Messages........................................................................................................25
Alert Messages..................................................................................................................25
Other Information You May Need ...................................................................................25
2
2
Replacing Appliance Components............................................... 27
Recommended Tools........................................................................................................ 28
Inside the Appliance ......................................................................................................... 28
Front Bezel ....................................................................................................................... 29
Removing the Front Bezel .......................................................................................... 29
Installing the Front Bezel............................................................................................ 29
Opening and Closing the Appliance ................................................................................. 30
Opening the Appliance............................................................................................... 30
Closing the Appliance ................................................................................................ 30
Hard Drives .....................................................................................................................31
Installing a Hard-Drive Blank .................................................................................... 32
Removing a Hot-Swap Hard Drive ............................................................................ 32
Installing a Hot-Swap Hard Drive.............................................................................. 32
Power Supplies ................................................................................................................. 33
Removing a Power Supply.......................................................................................... 33
Installing a Power Supply........................................................................................... 34
Integrated Remote Access Controller 6 (iRAC6) Enterprise Card..................................... 34
Installing an iRAC6 Enterprise Card.......................................................................... 35
Cooling Shroud ................................................................................................................ 36
Removing the Cooling Shroud ................................................................................... 36
Installing the Cooling Shroud..................................................................................... 37
Cooling Fans ....................................................................................................................37
Removing a Cooling Fan............................................................................................ 38
Installing a Cooling Fan ............................................................................................. 38
Removing the Fan Bracket ......................................................................................... 39
Installing the Fan Bracket........................................................................................... 39
Optical Drive ...................................................................................................................40
Removing the Optical Drive....................................................................................... 40
Installing the Optical Drive ........................................................................................ 40
Integrated Storage Controller Card .................................................................................. 42
Removing the Integrated Storage Controller Card...................................................... 42
Installing the Integrated Storage Controller Card....................................................... 43
RAID Battery ................................................................................................................... 45
Removing a RAID Battery.......................................................................................... 45
Installing a RAID Battery........................................................................................... 45
Cable Routing .................................................................................................................. 46
Removing the Cable Retention Bracket...................................................................... 46
Installing the Cable Retention Bracket ....................................................................... 46
Expansion Cards and Expansion-Card Risers ................................................................. 47
Expansion Card Installation Guidelines ..................................................................... 47
Installing an Expansion Card ..................................................................................... 48
3
Removing an Expansion Card ....................................................................................49
Removing Expansion-Card Riser 1 .............................................................................50
Installing Expansion-Card Riser 1 ..............................................................................51
Removing Expansion-Card Riser 2 .............................................................................52
Installing Expansion-Card Riser 2 ..............................................................................52
Removing Expansion-Card Riser 2 From the Expansion-Card Bracket.......................53
Installing the Riser 2 Board on the Expansion-Card Bracket.......................................54
Memory............................................................................................................................55
Removing Memory Modules ......................................................................................55
Installing Memory Modules........................................................................................56
Processors .........................................................................................................................57
Removing a Processor.................................................................................................57
Installing a Processor ..................................................................................................59
System Battery ..................................................................................................................60
Removing the System Battery......................................................................................60
Installing the System Battery .......................................................................................61
Control Panel Assembly (Service-only Procedure) .............................................................62
Removing the Control Panel Display Module .............................................................62
Installing the Control Panel Display Module ..............................................................62
Removing the Control Panel Board.............................................................................63
Installing the Control Panel Board ..............................................................................64
SAS Backplane (Service-Only Procedure) ..........................................................................64
Removing the SAS Backplane .....................................................................................64
Installing a SAS Backplane..........................................................................................65
System-Board (Service-Only Procedure) ............................................................................65
Removing the System-Board .......................................................................................65
Installing the System-Board.........................................................................................67
A
Troubleshooting Your Appliance...................................................69
Safety First—For You and Your Appliance .......................................................................69
Troubleshooting Appliance Startup Failure.......................................................................70
Troubleshooting External Connections .............................................................................70
Troubleshooting the Video Subsystem ..............................................................................70
Troubleshooting a USB Device..........................................................................................70
Troubleshooting a Serial I/O Device..................................................................................71
Troubleshooting a NIC.....................................................................................................71
Troubleshooting a Wet Appliance.....................................................................................72
Troubleshooting a Damaged Appliance ............................................................................73
Troubleshooting the System Battery..................................................................................73
Troubleshooting Power Supplies.......................................................................................74
4
Troubleshooting Appliance Cooling Problems.................................................................. 75
Troubleshooting a Fan ..................................................................................................... 75
Troubleshooting Memory ................................................................................................ 76
Troubleshooting an Optical Drive.................................................................................... 77
Troubleshooting a Hard Drive ......................................................................................... 78
Troubleshooting a Storage Controller .............................................................................. 79
Troubleshooting Expansion Cards ................................................................................... 80
Troubleshooting the Processors........................................................................................ 81
B
Jumpers and Connectors ............................................................ 83
System-Board Jumpers ..................................................................................................... 84
System-Board Connectors ................................................................................................ 85
SAS Backplane Board Connectors .................................................................................... 87
Expansion-Card Riser-Board Components and PCIe Buses .............................................. 87
Disabling a Forgotten Password ....................................................................................... 88
1
Preface
This guide documents the hardware elements, appliance component installation,
maintenance issues and troubleshooting for the Mirapoint RazorSafe 700 (RS700)
appliances.
For a complete list and description of the Mirapoint product line, contact your local
reseller, or visit Mirapoint online at:
http://www.mirapoint.com
This guide contains the following chapters:
◆Chapter 1, About Your Appliance—describes the various parts, features,
indicators, codes and messages of the appliance.
◆Chapter 2, Replacing Appliance Components—describes the component
configurations, recommended servicing tools and servicing procedures for
removing and installing the various field-supported components.
◆Appendix A, Troubleshooting Your Appliance—describes potential component
failures and provides replacement procedures.
◆Appendix B, Jumpers and Connectors—describes the various appliance
jumpers, switches and connectors on the system board.
About Mirapoint Documentation
Documentation for all Mirapoint products is available through the Information
Library on the Mirapoint Support website:
https://support.mirapoint.com/
The Information Library provides the hardware and software documentation for all
supported Mirapoint releases and appliances, and the Support Knowledge Base.
The Support site is accessible to all customers with a valid Support Contract. If your
company has a valid contract but you need a Support login ID, email
For a glossary of terms associated with Mirapoint products, see http://
www.mirapoint.com/glossary/.
2
Preface
Getting Technical Support
If you experience problems with your appliance, contact the company from which
you purchased your Mirapoint appliance.
If you purchased your appliance directly from Mirapoint, contact Mirapoint
Technical Support by email, telephone, or via the Mirapoint Support website:
Email: [email protected]
(China) [email protected]
Telephone:
❍(USA) 1-877-MIRAPOINT (1-877-647-2764)
❍(UK) +44 (or 0) 1628-535699
❍(China) 400 707 1086
❍(Australia) 1 800 633 784
❍(Elsewhere) +1 408-720-3800
Website: https://support.mirapoint.com/
When contacting Technical Support, be prepared with the following information
about your appliance:
Typographic Conventions
Table 2 describes what the different fonts and typefaces indicate in this manual.
Table 1 Appliance Information for Technical Support
Information
MOS CLI command
(Message Server,
RazorGate)
AOS UI Location
(RazorSafe)
Software release Version In the Status tab, select System Info.
Host ID License Hostid In the Status tab, select System Info.
Serial number Model Get Serial In the Status tab, select System Info.
Hardware model Model Get Chassis In the Status tab, select System Info.
Table 2 Typographic Conventions in This Manual
Typeface Use Example
Bold User interface elements From the File menu, select Save As...
* Command-line interface (CLI) commands are case-insensitive, except where noted.
For readability, commands in this manual are shown in mixed case (for example,
License Hostid).
3
Iconic Conventions
Iconic Conventions
Table 3 describes what the different icons in this manual indicate.
Italic Definitions, emphasis, or
titles
A folder is a container that stores email
messages.
Specify at least two DNS servers.
For more information, see the Mirapoint
Message Server Administrator’s Guide.
Courier Screen display text, command
names, or text to type *
Enter your IP address:
Use the License Hostid command.
At the prompt, type Version.
Courier
Italic
Variables for which you
substitute when you type
your_IP_address
Table 3 Iconic Conventions in This Manual
Icon Use
Best practices information (Mirapoint recommendations)
Note information that should be read
Critical information
License information
Potential of causing bodily harm (hardware only)
Table 2 Typographic Conventions in This Manual (Continued)
Typeface Use Example
* Command-line interface (CLI) commands are case-insensitive, except where noted.
For readability, commands in this manual are shown in mixed case (for example,
License Hostid).
4
Preface
5
1
About Your Appliance
This chapter provides a high-level introduction of the Mirapoint RazorSafe 700
(RS700) appliance, including:
◆Accessing Appliance Features During Startup on page 5
◆Front-Panel Features and Indicators on page 6
◆LCD Panel Features on page 7
◆Hard-Drive Indicator Patterns for RAID on page 9
◆Back Panel Features and Indicators on page 10
◆Power Indicator Codes on page 11
◆NIC Indicator Codes on page 12
◆LCD Status Messages on page 12
◆System Messages on page 24
◆Warning Messages on page 25
◆Diagnostics Messages on page 25
◆Alert Messages on page 25
◆Other Information You May Need on page 25
Accessing Appliance Features During Startup
The following keystrokes provide access to system features during startup.
Keystroke Description
<F2> Enters the system BIOS.
<F10> Enters System Services, which opens the
Unified Server Configurator
from
which you can access utilities such as system diagnostics. For usage, contact
your Mirapoint representative.
Some Unified Server Configurator processing, such as software updates,
can cause virtual devices to be created that at times may appear as USB
devices attached to your appliance. These connections are both secure and
temporary, and can be disregarded.
About Your Appliance
6
1
Front-Panel Features and Indicators
Figure 1 Front-Panel Features and Indicators (3.5-Inch Chassis)
<Ctrl><E> Enters the iRAC Configuration Utility, which allows access to the appliance
event log (SEL) and configuration of remote access to the appliance. For
usage, contact your Mirapoint representative.
<Ctrl><R> Enters the RAID configuration utility. For more information, see the
documentation for your RAID card.
Item Indicator, Button,
or Connector Icon Description
1 Information tag A slide-out label panel for system information
including the Express Service tag, Embedded NIC1
MAC address, and iRAC6 Enterprise card MAC
address.
2 Power-on
indicator,
power button
The power-on indicator lights when the appliance
power is on.
The power button controls the DC power supply
output to the appliance. When the appliance bezel is
installed, the power button is not accessible.
When powering on the appliance, the video monitor
can take up to 25 seconds to display an image,
depending on the amount of memory installed in the
appliance.
Caution: Never use the power button to to power
off the appliance.
3 NMI button Used to troubleshoot software and device driver
errors when using certain operating systems. This
button can be pressed using the end of a paper clip.
Use this button only if directed to do so by qualified
support personnel or by the AOS release's
documentation.
Keystroke Description
145798
3
10
6
2
LCD Panel Features
7
LCD Panel Features
The appliance's LCD panel provides appliance information and status messages to
signify when the appliance is operating correctly or when the appliance needs
attention. See LCD Status Messages on page 12 for information on specific status
codes.
The LCD backlight lights blue during normal operating conditions and lights amber
to indicate an error condition. When the appliance is in standby mode, the LCD
backlight is off and can be turned on by pressing the Select button on the LCD
panel. The LCD backlight remains off if LCD messaging is turned off through the
iRAC utility, the LCD panel, or other tools.
4 USB connectors (2) Connects USB devices to the appliance. The ports
are USB 2.0-complaint.
5 Video connector Connects a monitor to the appliance.
6 LCD menu
buttons
Allows you to navigate the control panel LCD
menu.
7 LCD panel Provides system ID, status information, and
appliance error messages.
The LCD lights blue during normal appliance
operation. The LCD lights amber when the
appliance needs attention, and the LCD panel
displays an error code followed by descriptive text.
If the appliance is connected to AC power and an
error has been detected, the LCD lights amber
regardless of whether the appliance has been
powered on.
8 System
identification
button
The identification buttons on the front and back
panels can be used to locate a particular appliance
within a rack. When one of these buttons is pushed,
the LCD panel on the front and the appliance status
indicator on the back flash blue until one of the
buttons is pushed again.
9 Optical drive One optional slim-line SATA DVD-ROM drive.
10 Hard drives Up to six 3.5-inch hot-swappable.
Item Indicator, Button,
or Connector Icon Description
About Your Appliance
8
1
Figure 2 LCD Panel Features
Home Screen
The Home screen displays user-configurable information about the appliance. This
screen is displayed during normal appliance operation when there are no status
messages or errors present. When the appliance is in standby, the LCD backlight
turns off after five minutes of inactivity if there are no error messages. Press one of
the three navigation buttons (Select, Left, or Right) to view the Home screen.
To navigate to the Home screen from another menu, continue to select the up arrow
until the Home icon is displayed, and then select the Home icon.
From the Home screen, press the Select button to enter the main menu. See the
following tables for information on the Setup and View submenus.
Setup Menu
When selecting an option in the Setup menu, you are asked to confirm the option
before you can continue.
Item Buttons Description
1 Left Moves the cursor back in one-step increments.
2 Select Selects the menu item highlighted by the cursor.
3 Right Moves the cursor forward in one-step increments.
During message scrolling:
❖Press once to increase scrolling speed.
❖Press again to stop.
❖Press again to return to default scrolling speed.
❖Press again to repeat the cycle.
4 System ID Turns the system ID mode on and off.
Press quickly to toggle the system ID on and off. If the appliance
hangs during POST, press and hold the system ID button for
more than five seconds to enter BIOS Progress mode.
124
3
Hard-Drive Indicator Patterns for RAID
9
View Menu
Hard-Drive Indicator Patterns for RAID
Figure 3 Hard-Drive Indicators
Option Description
DRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC6. Addresses include
DNS (Primary and Secondary), Gateway, IP, and Subnet (IPv6 does not
have Subnet).
MAC Displays the MAC addresses for DRAC,iSCSIn, or NETn.
Name Displays the name of the Host, Model, or User String for the appliance.
Number Displays the Asset tag or the Service tag for the appliance.
Power Displays the power output of the appliance in BTU/hr or Watts. The
display format can be configured in the Set home” submenu of the Setup
menu (For more information, see Setup Menu on page 8).
Temperature Displays the temperature of the appliance in Celsius or Fahrenheit. The
display format can be configured in the Set home” submenu of the Setup
menu (For more information, see Setup Menu on page 8).
1 drive-activity indicator (green) 2 drive-status indicator (green and amber)
Drive-Status Indicator Pattern
(RAID Only) Condition
Blinks green two times per second Identify drive/preparing for removal
1
2
3-in carrier
About Your Appliance
10
1
Back Panel Features and Indicators
Figure 4 Back Panel Features
Off Drive ready for insertion or removal
The drive status indicator remains off until all hard
drives are initialized after appliance power is
applied. Drives are not ready for insertion or
removal during this time.
Blinks green, amber, and off Drive predicted failure
Blinks amber four times per
second
Drive failed
Blinks green slowly Drive rebuilding
Steady green Drive online
Item Indicator, Button, or
Connector Icon Description
1 PCIe slot 1 PCI Express (Generation 2) x4-link expansion
slot (full-height, 30.99-cm [12.2-in] length)
2 PCIe slot 2 PCIe x4-link Gen 2 expansion slot (low-profile,
24.13-cm [9.5-in] length)
3 PCIe slot 3 PCIe x8-link Gen 2 expansion slot (full-height,
24.13-cm [9.5-in] length)
4 PCIe slot 4 PCIe x8-link Gen 2 expansion slot (full-height,
24.13-cm [9.5-in] length)
5 power supply 1 (PS1) 870-W power supply
6 power supply 2 (PS2) 870-W power supply
Drive-Status Indicator Pattern
(RAID Only) Condition
12
14
15 13
4
11 9 78
61 2 5
3
10
Power Indicator Codes
11
Power Indicator Codes
An LED indicator on the power button indicates when power is supplied to the
appliance and the appliance is operational.
Redundant power supplies have an indicator that shows whether power is present
or whether a power fault has occurred.
◆Not lit—AC power is not connected.
◆Green—In standby mode, indicates that a valid AC source is connected to the
power supply and that the power supply is operational. When the appliance is
on, also indicates that the power supply is providing DC power to the
appliance.
◆Amber—Indicates a problem with the power supply.
◆Alternating green and amber—When hot-adding a power supply, indicates that
the power supply is mismatched with the other power supply (a High Output
870-W power supply and an Energy Smart 570-W power supply are installed in
the same appliance). Replace the power supply that has the flashing indicator
with a power supply that matches the capacity of the other installed power
supply.
7 system identification
button
The identification buttons on the front and
back panels can be used to locate a particular
appliance within a rack. When one of these
buttons is pushed, the LCD panel on the front
and the appliance status indicator on the back
flash blue until one of the buttons is pushed
again.
8 appliance status
indicator
Provides a power on indicator for the back of
the appliance.
9 appliance status
indicator connector
Connector for attaching a appliance indicator
extension cable that is used on a cable
management arm
10 Ethernet connectors
(4)
Integrated 10/100/1000 NIC connectors
11 USB connectors (2) Connects USB devices to the appliance. The
ports are USB 2.0-complaint.
12 video connector Connects a VGA display to the appliance.
13 serial connector Connects a serial device to the appliance.
14 iRAC6 Enterprise
port
Dedicated management port for the iRAC6
Enterprise card.
Item Indicator, Button, or
Connector Icon Description
About Your Appliance
12
1
cWhen correcting a power supply mismatch, replace only the power supply with
the flashing indicator. Swapping the opposite power supply to make a matched
pair can result in an error condition and unexpected appliance shutdown.
To change from a High Output configuration to an Energy Smart configuration
or vice versa, you must power down the appliance.
Figure 5 Power Supply Status Indicator
NIC Indicator Codes
Figure 6 NIC Indicators
LCD Status Messages
The LCD messages consist of brief text messages that refer to events recorded in the
System Event Log (SEL). For information on the SEL and configuring system
management settings, see the systems management software documentation.
bIf your appliance fails to boot, press the System ID button for at least five seconds
until an error code appears on the LCD. Record the code, then see Getting
Technical Support on page 2.
1 power supply status
1 link indicator 2 activity indicator
Indicator Description
Link and activity indicators are off NIC is not connected to the network.
Link indicator is green NIC connects to a network link at 1000 Mbps.
Link indicator is amber NIC connects to a network link at 10/100 Mbps.
Activity indicator is green blinking Network data actively sending or receiving.
1
12
LCD Status Messages
13
Viewing Status Messages
If a system error occurs, the LCD screen turns amber. Press the Select button to view
the list of errors or status messages. Use the left and right arrow buttons to highlight
an error number, and press Select to view the error.
Removing LCD Status Messages
For faults associated with sensors, such as temperature, voltage, fans, and so on, the
LCD message is automatically removed when that sensor returns to a normal state.
For other faults, you must take action to remove the message from the display:
◆Clear the SEL—You can perform this task remotely, but you lose the event
history for the appliance.
◆Power cycle—Power off the appliance and disconnect it from the electrical
outlet; wait approximately ten seconds, reconnect the power cable, and restart
the appliance.
The following LCD status messages are displayed in the Simple format. For more
information about selecting the format in which the messages are displayed, see
Setup Menu on page 8.
Table 4 LCD Status Messages
Code Text Cause Corrective Actions
E1000 Failsafe voltage error.
Contact support.
Check the appliance
event log for critical
failure events.
Remove AC power to
the appliance for 10
seconds and restart the
appliance.
If the problem persists,
see Getting Technical
Support on page 2.
E1114 Ambient Temp exceeds
allowed range.
Ambient temperature has
a reached a point outside
of the allowed range.
See Troubleshooting
Appliance Cooling
Problems on page 75.
E1116 Memory disabled,
temp above range.
Power cycle AC.
Memory has exceeded
allowable temperature
and has been disabled to
prevent damage to the
components.
Remove AC power to
the appliance for 10
seconds and restart the
appliance.
See Troubleshooting
Appliance Cooling
Problems on page 75. If
the problem persists,
see Getting Technical
Support on page 2.
E1210 Motherboard battery
failure. Check battery.
CMOS battery is missing
or the voltage is outside
of the allowable range.
See Troubleshooting
the System Battery on
page 73.
About Your Appliance
14
1
E1211 RAID Controller
battery failure. Check
battery.
RAID battery is either
missing, bad, or unable
to recharge due to
thermal issues.
Reseat the RAID
battery connector. See
Installing a RAID
Battery on page 45 and
Troubleshooting
Appliance Cooling
Problems on page 75.
E1216 3.3V Regulator failure.
Reseat PCIe cards.
3.3V voltage regulator
has failed.
Remove and reseat the
PCIe expansion cards.
If the problem persists,
see Troubleshooting
Expansion Cards on
page 80.
E1229 CPU # VCORE
Regulator failure.
Reseat CPU.
Specified processor
VCORE voltage
regulator has failed.
Reseat the processors.
SeeTroubleshooting the
Processors on page 81.
If the problem persists,
see Getting Technical
Support on page 2.
E122A CPU # VTT Regulator
failure. Reseat CPU.
Specified processor VTT
voltage regulator has
failed.
Reseat the processors.
See Troubleshooting
the Processors on
page 81.
If the problem persists,
see Getting Technical
Support on page 2.
E122C CPU Power Fault.
Power cycle AC.
A power fault was
detected when powering
up the processors.
Remove AC power to
the appliance for 10
seconds and restart the
appliance.
If the problem persists,
see Getting Technical
Support on page 2.
E122D Memory Regulator #
Failed. Reseat DIMMs.
One of the memory
regulators has failed.
Reseat the memory
modules. See
Troubleshooting
Memory on page 76.
E122E On-board regulator
failed. Call support.
One of the on-board
voltage regulators failed.
Remove AC power to
the appliance for 10
seconds and restart the
appliance.
If the problem persists,
see Getting Technical
Support on page 2.
Table 4 LCD Status Messages (Continued)
Code Text Cause Corrective Actions
Table of contents
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