Mirapoint M7700 Installation instructions
Message Server 7700
(M7700) Hardware Guide
Release 4.2.2-FCS
August 2010
Part Number: 010-00863
This manual supports Messaging Operating System (MOS) release 4.2.2 and later MOS
releases until replaced by a newer edition.
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3
Contents
Preface .......................................................................................7
About Mirapoint Documentation .......................................................................................7
Getting Technical Support ..................................................................................................7
Typographic Conventions...................................................................................................8
Iconic Conventions .............................................................................................................9
1
About Your Appliance ................................................................11
Accessing System Features During Startup ........................................................................12
Front-Panel Features and Indicators..................................................................................13
Hard-Drive Indicator Patterns for RAID...........................................................................14
Back Panel Features and Indicators...................................................................................15
Power Indicator Codes......................................................................................................16
Diagnostic Lights ..............................................................................................................17
NIC Indicator Codes.........................................................................................................18
System Messages...............................................................................................................19
Warning Messages ............................................................................................................19
Diagnostics Messages........................................................................................................19
Alert Messages..................................................................................................................19
Other Information You May Need ...................................................................................20
2
Installing Appliance Components .................................................21
Recommended Tools.........................................................................................................22
Inside the Appliance..........................................................................................................22
Front Bezel........................................................................................................................23
Removing the Front Bezel ...........................................................................................23
Installing the Front Bezel ............................................................................................23
4
Opening and Closing the Appliance ................................................................................. 24
Opening the Appliance............................................................................................... 24
Closing the Appliance ................................................................................................ 24
Cooling Shroud ................................................................................................................ 25
Removing the Cooling Shroud ................................................................................... 25
Installing the Cooling Shroud..................................................................................... 26
Hard Drives .....................................................................................................................26
Installing a Hard-Drive Blank .................................................................................... 27
Removing a Hot-Swap Hard Drive ............................................................................ 27
Installing a Hot-Swap Hard Drive.............................................................................. 27
Optical Drive ...................................................................................................................28
Cooling Fans ....................................................................................................................28
Removing a Cooling Fan............................................................................................ 29
Installing a Cooling Fan ............................................................................................. 30
Power Supplies ................................................................................................................. 31
Removing a Power Supply.......................................................................................... 31
Installing a Power Supply........................................................................................... 32
System Memory ............................................................................................................... 32
Removing Memory Modules...................................................................................... 32
Installing Memory Modules ....................................................................................... 33
Expansion Cards and Expansion-Card Risers ................................................................. 35
Expansion Card Installation Guidelines ..................................................................... 35
Removing an Expansion Card.................................................................................... 36
Installing an Expansion Card ..................................................................................... 37
Removing an Expansion-Card Riser........................................................................... 38
Installing an Expansion-Card Riser............................................................................ 39
Integrated Storage Controller Card .................................................................................. 40
Removing the Integrated Storage Controller Card...................................................... 40
Installing the Integrated Storage Controller Card....................................................... 41
Integrated Remote Access Controller 6 (iRAC) Enterprise Card....................................... 42
Removing an iRAC6 Enterprise Card......................................................................... 42
Installing an iRAC6 Enterprise Card.......................................................................... 43
Processors ........................................................................................................................ 44
Removing a Processor ................................................................................................ 44
Installing a Processor.................................................................................................. 46
System Battery..................................................................................................................47
Replacing the System Battery ..................................................................................... 47
RAID Battery ................................................................................................................... 49
Removing a RAID Battery.......................................................................................... 49
Installing the RAID Battery........................................................................................ 50
Control Panel Assembly—LED ........................................................................................ 50
Removing the Control-Panel Module–LED ................................................................ 50
Installing the Control-Panel Module–LED ................................................................. 51
5
SAS Backplane .................................................................................................................52
Removing the SAS Backplane .....................................................................................52
Installing the SAS Backplane.......................................................................................53
Power Distribution Board .................................................................................................54
Removing the Power Distribution Board ....................................................................54
Installing the Power Distribution Board......................................................................55
System Board (Service-Only Procedure) ............................................................................56
Removing the System Board .......................................................................................56
Installing the System-Board.........................................................................................57
A
Troubleshooting Your System .......................................................59
Safety First—For You and Your Appliance .......................................................................59
Troubleshooting System Startup Failure............................................................................60
Troubleshooting External Connections .............................................................................60
Troubleshooting the Video Subsystem ..............................................................................60
Troubleshooting a USB Device..........................................................................................60
Troubleshooting a Serial I/O Device..................................................................................61
Troubleshooting a NIC.....................................................................................................61
Troubleshooting a Wet Appliance.....................................................................................62
Troubleshooting a Damaged System .................................................................................63
Troubleshooting the System Battery..................................................................................63
Troubleshooting Power Supplies.......................................................................................64
Troubleshooting System Cooling Problems.......................................................................64
Troubleshooting a Fan......................................................................................................65
Troubleshooting System Memory .....................................................................................65
Troubleshooting a Hard Drive..........................................................................................67
Troubleshooting a Storage Controller...............................................................................67
Troubleshooting Expansion Cards....................................................................................68
Troubleshooting the Processor(s) ......................................................................................69
B
Jumpers and Connectors .............................................................71
System Board Jumpers ......................................................................................................71
System Board Connectors .................................................................................................72
Disabling a Forgotten Password........................................................................................73
6
7
Preface
This guide documents hardware installation and maintenance issues for Mirapoint
Message Server 7700 (M7700) appliances.
For a complete list and description of the Mirapoint product line, contact your local
reseller, or visit Mirapoint online at:
http://www.mirapoint.com
This book contains the following chapters:
◆Chapter 1, About Your Appliance—describes the various parts, features,
indicators, codes and messages of the appliance.
◆Chapter 2, Installing Appliance Components—describes how to remove and
install the various field-supported components.
◆Appendix A, Troubleshooting Your System—describes the various potential
component failures and solutions.
About Mirapoint Documentation
Documentation for all Mirapoint products is available through the Information
Library on the Mirapoint Support website:
https://support.mirapoint.com/
The Information Library provides the hardware and software documentation for all
supported Mirapoint releases and appliances, and the Support Knowledge Base.
The Support site is accessible to all customers with a valid Support Contract. If your
company has a valid contract but you need a Support login ID, email
Getting Technical Support
If you experience problems with your appliance, contact the company from which
you purchased your Mirapoint appliance.
If you purchased your appliance directly from Mirapoint, contact Mirapoint
Technical Support by email, telephone, or via the Mirapoint Support website:
Email: [email protected]
(China) [email protected]
8
Preface
Telephone:
❍(USA) 1-877-MIRAPOINT (1-877-647-2764)
❍(UK) +44 (or 0) 1628-535699
❍(China) 400 707 1086
❍(Australia) 1 800 633 784
❍(Elsewhere) +1 408-720-3800
Website: https://support.mirapoint.com/
When contacting Technical Support, be prepared with the following information
about your appliance:
Typographic Conventions
Table 2 describes what the different fonts and typefaces indicate in this manual.
Table 1 Appliance Information for Technical Support
Information
MOS CLI command
(Message Server,
RazorGate)
AOS UI Location
(RazorSafe)
Software release Version In the Status tab, select System Info.
Host ID License Hostid In the Status tab, select System Info.
Serial number Model Get Serial In the Status tab, select System Info.
Hardware model Model Get Chassis In the Status tab, select System Info.
Table 2 Typographic Conventions in This Manual
Typeface Use Example
Bold User interface elements From the File menu, select Save As...
Italic Definitions, emphasis, or
titles
A folder is a container that stores email
messages.
Specify at least two DNS servers.
For more information, see the Mirapoint
Message Server Administrator’s Guide.
Courier Screen display text, command
names, or text to type *
Enter your IP address:
Use the License Hostid command.
At the prompt, type Version.
Courier
Italic
Variables for which you
substitute when you type
your_IP_address
* Command-line interface (CLI) commands are case-insensitive. For readability,
commands in this manual are shown in mixed case (for example, License Hostid).
9
Iconic Conventions
Iconic Conventions
Table 3 describes what the different icons in this manual indicate.
Table 3 Iconic Conventions in This Manual
Icon Use
Best practices information (Mirapoint recommendations)
Note information that should be read
Critical information
License information
Potential of causing bodily harm (hardware only)
10
Preface
11
1
About Your Appliance
This chapter provides a high-level introduction of the Mirapoint Message Server
7700 (M7700) appliance, including the following topics:
◆Accessing System Features During Startup on page 12
◆Front-Panel Features and Indicators on page 13
◆Hard-Drive Indicator Patterns for RAID on page 14
◆Back Panel Features and Indicators on page 15
◆Power Indicator Codes on page 16
◆NIC Indicator Codes on page 18
◆System Messages on page 19
◆Warning Messages on page 19
◆Diagnostics Messages on page 19
◆Alert Messages on page 19
◆Other Information You May Need on page 20
About Your Appliance
12
1
Accessing System Features During Startup
The following keystrokes provide access to system features during startup.
Keystroke Description
<F2> Enters the System BIOS.
<F10> Enters System Services, which opens the
Unified Server
Configurator
from which you can access utilities such as
system diagnostics. For usage, contact your Mirapoint
representative.
Some Unified Server Configurator processing, such as
software updates, can cause virtual devices to be created that
at times may appear as USB devices attached to your
appliance. These connections are both secure and temporary,
and can be disregarded.
<Ctrl><E> Enters the iRAC Configuration Utility, which allows access
to the system event log (SEL) and configuration of remote
access to the appliance. For usage, contact your Mirapoint
representative.
<Ctrl><R> Enters the RAID configuration utility. For usage, contact
your Mirapoint representative.
Front-Panel Features and Indicators
13
Front-Panel Features and Indicators
Figure 1 Front-Panel Features and Indicators
Item Indicator, Button, or
Connector Icon Description
1 LED panel The LED panel has four diagnostic indicator
lights that display error codes during
appliance startup.
2 Power-on indicator/
power button
The power-on indicator lights
when the appliance power is on.
The power button controls the DC power
supply output to the appliance. When the
optional appliance bezel is installed, the
power button is not accessible.
When powering on the appliance, the video
monitor can take from several seconds to
over 2 minutes to display an image,
depending on the amount of memory
installed in the appliance.
CAUTION: Never use the power button to
power off the appliance
3 NMI button Used to troubleshoot software and device
driver errors. This button can be pressed
using the end of a paper clip.
CAUTION: Use this button only if directed
to do so by Mirapoint support
representative.
4 System identification
button
Used to locate a particular appliance within
a rack. When the identification button on
the front or back is pushed, the blue status
lights on both sides blink until one of the
buttons is pushed again.
5 Hard drives Twelve 3.5-inch, hot-swappable SAS drives.
1
45 783
6
2
About Your Appliance
14
1
Hard-Drive Indicator Patterns for RAID
Figure 2 Hard-Drive Indicators
6 System identification
panel
A slide-out panel for appliance information
including the Express Service tag (EST),
embedded NIC MAC address, and iRAC6
Enterprise card MAC address.
7 USB connector Connect USB devices to the appliance.
The ports are USB 2.0-compliant.
8 Video connector Connects a monitor to the appliance.
1 drive-status indicator (green and amber) 2 drive-activity indicator (green)
Drive-Status Indicator Pattern
(RAID Only) Condition
Blinks green two times per second Identify drive/preparing for removal
Off Drive ready for insertion or removal
NOTE: The drive status indicator remains off
until all hard drives are initialized after appliance
power is applied. Drives are not ready for
insertion or removal during this time.
Blinks green, amber, and off Drive predicted failure
Blinks amber four times per second Drive failed
Blinks green slowly Drive rebuilding
Steady green Drive online
Item Indicator, Button, or
Connector Icon Description
1
2
Back Panel Features and Indicators
15
Back Panel Features and Indicators
Figure 3 Back Panel Features
Ite
m
Indicator, Button, or
Connector Icon Description
1 Serial connector Connects a serial device to the appliance.
2 Video connector Connects a VGA display to the appliance.
3 iRAC6 Enterprise port Dedicated management port for the iRAC6
Enterprise card.
4 VFlash media slot (optional) Connects an external SD memory card for the
iRAC6 Enterprise card.
5 USB connectors (2) Connect USB devices to the appliance. The ports
are USB 2.0-compliant.
6 Ethernet connectors (2) Embedded 10/100/1000 NIC connectors.
7 PCIe expansion card slots
using riser card
Riser 1
OR
Riser 2
Depending on the configuration, your appliance
may have either riser 1 or riser 2.
NOTE: for more information, refer to the
Mirapoint 7-Series Hardware Getting Started
Guide that ships with your appliance.
Connects four PCI Express Generation 2
expansion cards.
NOTE: All four slots are x8 connectors.
Connects two PCI Express Generation 2
expansion cards.
NOTE: A General Purpose Computation on
Graphics Processing Units (GPGPU) optimized
configuration is available on Riser 2.
8 System identification connector Connects the system status indicator assembly
through the optional cable management arm.
10 12
ST
1
3
2
1
2
Gb 2
Gb 1
411978612 53
About Your Appliance
16
1
Power Indicator Codes
An LED indicator on the power button indicates when power is supplied to the
appliance and the appliance is operational (Figure 1 on page 13).
Redundant power supplies have indicators that show whether power is present or
whether a power fault has occurred (Figure 4 on page 17).
◆Not lit—AC power is not connected.
◆Green—In standby mode, indicates that a valid AC source is connected to the
power supply and that the power supply is operational. When the appliance is
on, also indicates that the power supply is providing DC power to the
appliance.
◆Amber—Indicates a problem with the power supply.
◆Alternating green and amber—When hot-adding a power supply, indicates that
the power supply is mismatched with the other power supply (a High Output
870-W power supply and an Energy Smart 570-W power supply are installed in
the same appliance). Replace the power supply that has the flashing indicator
with a power supply that matches the capacity of the other installed power
supply.
cWhen correcting a power supply mismatch, replace only the power supply with
the flashing indicator. Swapping the opposite power supply to make a matched
pair can result in an error condition and unexpected appliance shutdown. To
change from a High Output configuration to an Energy Smart configuration or
vice versa, you must power off the appliance.
9 System status indicator Lights blue during normal appliance operation.
The systems management software and both the
identification buttons located on the front and
back of the appliance can cause the indicator to
flash blue to identify a particular appliance.
Lights amber when the appliance needs attention.
10 System identification button Turns the system ID modes on and off.
The identification buttons on the front and back
panels can be used to locate a particular appliance
within a rack. When one of these buttons is
pushed, the system status indicator on the chassis
back panel light blue until one of the buttons is
pushed again.
11 Power supply 2 (PS2) 750 W redundant power supply
12 Power supply 1 (PS1) 750 W redundant power supply
Ite
m
Indicator, Button, or
Connector Icon Description
Diagnostic Lights
17
Figure 4 Power Supply Status Indicator
Diagnostic Lights
The four diagnostic indicator lights on the appliance front panel display error codes
during appliance startup. Table 4 on page 17 lists the causes and possible corrective
actions associated with these codes. A highlighted circle indicates the light is on; a
non-highlighted circle indicates the light is off.
1 power supply status
Table 4 Diagnostic Indicator Codes
Code Causes Corrective Action
The appliance is in a normal off
condition or a possible pre-
BIOS failure has occurred.
The diagnostic lights are not lit
after the appliance successfully
boots to the operating
appliance.
Plug the appliance into a working electrical
outlet and press the power button.
The appliance is in a normal
operating condition after POST.
Information only.
BIOS checksum failure detected;
appliance is in recovery mode.
See Getting Technical Support on page 7.
Possible processor failure. See Troubleshooting the Processor(s) on
page 69.
Memory failure. See Troubleshooting System Memory on
page 65.
Possible expansion card failure. See Troubleshooting Expansion Cards on
page 68.
1
About Your Appliance
18
1
NIC Indicator Codes
Figure 5 NIC Indicators
Possible video failure. See Getting Technical Support on page 7.
Hard drive failure. Ensure that the diskette drive and hard drive
are properly connected. See Hard Drives on
page 26 for information on the drives installed
in your appliance.
Possible USB failure. See Troubleshooting a USB Device on page 60.
No memory modules detected. See Troubleshooting System Memory on
page 65.
System board failure. See Getting Technical Support on page 7.
Memory configuration error. See Troubleshooting System Memory on
page 65.
Possible system-board resource
and/or system-board hardware
failure.
See Getting Technical Support on page 7.
Possible system resource
configuration error.
See Getting Technical Support on page 7.
Other failure. Ensure that the optical drive, and hard drives
are properly connected. For details about the
appropriate drive installed in your appliance,
see Appendix A, Troubleshooting Your System.
If the problem persists, see Getting Technical
Support on page 7.
1 link indicator 2 activity indicator
Table 4 Diagnostic Indicator Codes (Continued)
Code Causes Corrective Action
12
System Messages
19
System Messages
System messages appear on an external monitor screen, if connected, to notify you
of a possible problem with the appliance.
bIf you receive a system message that you do not understand, check the
documentation for the application that is running when the message appears, or the
MOS release's documentation for an explanation of the message and recommended
action.
Warning Messages
A warning message alerts you to a possible problem and prompts you to respond
before the appliance continues a task. For example, before you format a drive, a
message will warn you that you may lose all data on the drive. Warning messages
usually interrupt the task and require you to respond by typing y(yes) or n(no).
nWarning messages are generated by either the application or the MOS release. For
more information, see the documentation that accompanied the MOS release.
Diagnostics Messages
The system diagnostic utilities may issue messages if you run diagnostic tests on
your appliance.
Alert Messages
Systems management software generates alert messages for your appliance. Alert
messages include information, status, warning, and failure messages for drive,
temperature, fan, and power conditions. For more information, see the systems
management software documentation.
Indicator Description
Link and activity indicators are off The NIC is not connected to the network.
Link indicator is green The NIC is connected to a valid network
link at 1000 Mbps.
Link indicator is amber The NIC is connected to a valid network
link at 10/100 Mbps.
Activity indicator is green blinking Network data is being sent or received.
About Your Appliance
20
1
Other Information You May Need
nSee the safety and regulatory information that shipped with your appliance.
Warranty information is provided.
◆The rack documentation included with your rack solution describes how to
install your appliance into a rack.
◆The Mirapoint 7-Series Hardware Getting Started Guide provides an overview
of appliance features, setting up your appliance, and technical specifications.
◆Any media that ships with your appliance that provides documentation and
tools for configuring and managing your appliance, including those pertaining
to the MOS release, system management software, MOS release updates, and
appliance components that you purchased with your appliance.
bAlways check for updates on support.mirapoint.com and read the updates first
because they often supersede information in other documents.
This manual suits for next models
1
Table of contents
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