
7
7. Troubleshooting
T noituloSgnitoohselbuor
Operating sound is louder than specifications.
Nothing appears in the IR wireless remote controller display, the display is
faint, or signals are not received by the indoor unit unless the IR remote
controller is close. (*2)
The operation lamp near the receiver for the IR wireless remote controller
on the indoor unit is blinking. (*2)
The indoor operation sound level is affected by the acoustics of the par-
ticular room as shown in the following table and will be higher than the
sound specification, which was measured in an echo-free room.
The batteries are low.
Replace the batteries and press the Reset button.
If nothing appears even after the batteries are replaced, make sure that
the batteries are installed in the correct directions (+, –).
The self diagnosis function has operated to protect the air conditioner.
Do not attempt to repair this equipment by yourself.
Turn off the power switch immediately and consult your dealer. Be sure
to provide the dealer with the model name.
High sound-
absorbing rooms
Broadcasting
studio, music
room, etc.
3 to 7 dB
Normal rooms
Reception room,
hotel lobby, etc.
6 to 10 dB
Low sound-
absorbing rooms
Office, hotel
room
9 to 13 dB
Location
examples
Noise levels
*2: Only for IR wireless remote controller
8. Specifications
Notes: 1. Rating conditions (cooling) Indoor : 80 °F [26.7 °C] D.B., 67 °F [19.4 °C] W.B. Outdoor : 95 °F [35 °C] D.B.
.B.W]C°1.6[F°34,.B.D]C°3.8[F°74:roodtuO.B.D]C°1.12[F°07:roodnI)gnitaeh(snoitidnocgnitaR.2
3. The capacity is indicated the value when one indoor unit is connected to the outdoor unit.
4. Specifications subject to change without notice.
5. The external static pressure is set to 15 Pa at factory shipment.
Guaranteed operating range
Indoor
Cooling
Upper limit 95 °F [35 °C] D.B.
71 °F [21.7 °C] W.B.
Lower limit 67 °F [19.4 °C] D.B.
57 °F [13.9 °C] W.B.
Heating
Upper limit 80 °F [26.7 °C] D.B.
–
Lower limit 70 °F [21.1 °C] D.B.
–
Notes: 1. Units should be installed by licensed electric contractor accordingly to local code requirement.
2. For outdoor units to be connected, refer to the Installation Manual that comes with the units.
NTXDKS12A112AA
Cooling Heating
12,000 13,600
0.07 0.05
7-9-11
247-317-388
116-150-183
0.02-0.06-0.14-0.20
[5/15/35/50]
23-28-33
22 [49]
Model
Function
Power supply
Capacity BTU/h
Input kW
CMM
Airflow (Lo-Mid-Hi) CFM
L/S
Ext. static pressure in. WG
[Pa]
Noise level (Lo-Mid-Hi) dB
Weight kg [Ib]
NTXDKS15A112AA
Cooling Heating
15,000 18,000
0.09 0.07
10-12.5-15
353-441-529
167-208-250
0.02-0.06-0.14-0.20
[5/15/35/50]
30-34-37
23 [51]
NTXDKS18A112AA
Cooling Heating
22,000 23,200
0.09 0.07
12-15-18
423-529-635
200-250-300
0.02-0.06-0.14-0.20
[5/15/35/50]
30-34-38
26.5 [59]
NTXDKS09A112AA
Cooling Heating
9,000 10,900
0.06 0.04
5.5-7-9
194-247-317
91-116-150
0.02-0.06-0.14-0.20
[5/15/35/50]
23-26-30
19 [42]
~/N, 208/230V, 60Hz
01_VN79D600H01_GB.p65 18.8.29, 15:367
6
7. Troubleshooting
Troubleshooting
Air conditioner does not heat or cool well.
When heating operation starts, warm air does not blow from the indoor unit
immediately.
During heating mode, the air conditioner stops before the set room tem-
perature is reached.
When the airflow direction is changed, the vanes always move up and down
past the set position before finally stopping at the position.
A flowing water sound or occasional hissing sound is heard.
A cracking or creaking sound is heard.
The room has an unpleasant odor.
A white mist or vapor is emitted from the indoor unit.
Water or vapor is emitted from the outdoor unit.
The operation indicator does not appear in the wired remote controller
display. (*1)
“” appears in the wired remote controller display. (*1)
When restarting the air conditioner soon after stopping it, it does not
operate even though the ON/OFF button is pressed.
Air conditioner operates without the ON/OFF button being pressed. (*1)
Air conditioner stops without the ON/OFF button being pressed. (*1)
Wired remote controller timer operation cannot be set. (*1)
“PLEASE WAIT” appears in the wired remote controller display. (*1)
An error code appears in the remote controller display.
Draining water or motor rotation sound is heard.
Solution
■Clean the filter. (Airflow is reduced when the filter is dirty or clogged.)
■Check the temperature adjustment and adjust the set temperature.
■Make sure that there is plenty of space around the outdoor unit. Is the
indoor unit air intake or outlet blocked?
■Has a door or window been left open?
■Warm air does not blow until the indoor unit has sufficiently warmed up.
■When the outdoor temperature is low and the humidity is high, frost may
form on the outdoor unit. If this occurs, the outdoor unit performs a de-
frosting operation. Normal operation should begin after approximately 10
minutes.
■When the airflow direction is changed, the vanes move to the set position
after detecting the base position.
■These sounds can be heard when refrigerant is flowing in the air condi-
tioner or when the refrigerant flow is changing.
■These sounds can be heard when parts rub against each due to expan-
sion and contraction from temperature changes.
■The indoor unit draws in air that contains gases produced from the walls,
carpeting, and furniture as well as odors trapped in clothing, and then
blows this air back into the room.
■If the indoor temperature and the humidity are high, this condition may
occur when operation starts.
■During defrosting mode, cool airflow may blow down and appear like a
mist.
■During cooling mode, water may form and drip from the cool pipes and
joints.
■During heating mode, water may form and drip from the heat exchanger.
■During defrosting mode, water on the heat exchanger evaporates and
water vapor may be emitted.
■
Turn on the power switch. “ ” will appear in the wired remote controller
display.
■During central control, “ ” appears in the wired remote controller
display and air conditioner operation cannot be started or stopped using
the wired remote controller.
■Wait approximately three minutes.
(Operation has stopped to protect the air conditioner.)
■Is the on timer set?
Press the ON/OFF button to stop operation.
■Is the air conditioner connected to a central wired remote controller?
Consult the concerned people who control the air conditioner.
■Does “ ” appear in the wired remote controller display?
Consult the concerned people who control the air conditioner.
■Has the auto recovery feature from power failures been set?
Press the ON/OFF button to stop operation.
■Is the off timer set?
Press the ON/OFF button to restart operation.
■Is the air conditioner connected to a central wired remote controller?
Consult the concerned people who control the air conditioner.
■Does “ ” appear in the wired remote controller display?
Consult the concerned people who control the air conditioner.
■Are timer settings invalid?
If the timer can be set, or appears in the remote controller display.
■The initial settings are being performed. Wait approximately 3 minutes.
■The protection devices have been operated to protect the air conditioner.
■Do not attempt to repair this equipment by yourself.
Turn off the power switch immediately and consult your dealer. Be sure
to provide the dealer with the model name and information that appeared
in the remote controller display.
■When cooling operation stops, the drain pump operates and then stops.
Wait approximately 3 minutes.
*1: Only for wired remote controller
01_VN79D600H01_GB.p65 18.8.29, 15:366