Moneris iWL255 User manual

Moneris iWL255
Long-Range Mobile
OPERATING MANUAL
Software Version 1.21
Documentation Date: August 13, 2012

®Moneris and the Moneris Solutions design are registered trademarks of Moneris Solutions Corporation. All other
marks or registered trademarks are the marks or registered trademarks of their respective owners.
© 2012 Moneris Solutions, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2.
All Rights Reserved. This manual shall not wholly or in part, in any form or by any means, electronic, mechanical,
including photocopying, be reproduced or transmitted without the authorized consent of Moneris Solutions.
For informational purposes only. Neither Moneris Solutions Corporation (“Moneris”) nor any of its affiliates shall
be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the
information contained in this guide. Neither Moneris or any of its affiliates nor any of our or their respective
licensors, licensees, service providers or suppliers warrant or make any representation regarding the use or the
results of the use of the information, content and materials contained in this guide in terms of their correctness,
accuracy, reliability or otherwise.
Your credit and/or debit card processing is separately governed by the Terms and Conditions of your Moneris VISA
Merchant Agreement, your Moneris MasterCard Merchant Agreement and/or your Moneris INTERAC Merchant
and Terminal Agreement (collectively, the “Merchant Agreements”), as applicable with Moneris. It is the
merchant’s responsibility to ensure that proper card processing procedures are followed at all times. Please refer to
your Merchant manuals and the Terms and Conditions of your Merchant Agreement(s) for details. The Moneris
Merchant Operating Manual is available for free download at moneris.com/manuals.

Table of Contents
TABLE OF CONTENTS...................................................................................................I
1INTRODUCTION.......................................................................................................1
1.1 Getting Started.................................................................................................................................................1
1.2 Learning About the Terminal.........................................................................................................................1
1.3 Caring for your Moneris Hardware...............................................................................................................1
1.3.1 Caring for the Terminal .............................................................................................................................2
1.3.2 Caring for the Base....................................................................................................................................2
2FEATURES AND PROCEDURES............................................................................3
2.1 Standard Features ...........................................................................................................................................3
2.1.1 Backlight....................................................................................................................................................3
2.1.2 Card Number Masking...............................................................................................................................3
2.1.3 Communications Status .............................................................................................................................4
2.1.4 The Menu Feature......................................................................................................................................7
2.1.5 Admin Codes...........................................................................................................................................17
2.1.6 Stored Transactions .................................................................................................................................19
2.1.7 Training Mode.........................................................................................................................................19
2.1.8 Stand-by Mode.........................................................................................................................................19
2.2 Optional Features..........................................................................................................................................20
2.2.1 Balanced Prompt......................................................................................................................................21
2.2.2 Cashback..................................................................................................................................................21
2.2.3 Cheque Authorization..............................................................................................................................21
2.2.4 Using a Chip Card ...................................................................................................................................21
2.2.5 Contactless Reader (Internal)...................................................................................................................23
2.2.6 Clerk Subtotalling....................................................................................................................................23
2.2.7 Clerk IDs..................................................................................................................................................23
2.2.8 Corporate Cards.......................................................................................................................................23
2.2.9 Credit-Only Processing............................................................................................................................23
2.2.10 Declined Beep..........................................................................................................................................23
2.2.11 Invoice Number Prompt...........................................................................................................................24
2.2.12 Loyalty/Gift Programs.............................................................................................................................24
2.2.13 MOTO Transactions................................................................................................................................24
2.2.14 Multi-Terminal Reporting........................................................................................................................25
2.2.15 Personalized Message on Receipts ..........................................................................................................25
2.2.16 Pre-Authorization as the Default Transaction..........................................................................................25
2.2.17 Private Label Cards..................................................................................................................................25
2.2.18 The Air Miles Rewards Program.............................................................................................................25
2.2.19 Signatureless Transactions: Credit Cards ................................................................................................26
2.2.20 Terminal Names.......................................................................................................................................28
2.2.21 Tip Entry by Cardholder..........................................................................................................................28
2.2.22 Tip Line on Pre-Authorization Receipts..................................................................................................28
2.2.23 Tip Percentage.........................................................................................................................................28
2.2.24 Tip Reporting...........................................................................................................................................28
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2.3 Standard Procedures.....................................................................................................................................29
2.3.1 Powering On the iWL255 Long-Range Mobile.......................................................................................29
2.3.2 Powering Off the iWL255 Long-Range Mobile......................................................................................30
2.3.3 Charging the Battery................................................................................................................................30
2.3.4 Battery Charging Status...........................................................................................................................31
2.3.5 Battery Charge Level...............................................................................................................................31
2.3.6 Battery Management Tips........................................................................................................................32
2.3.7 Bilingual Displays and Receipts..............................................................................................................32
2.3.8 Changing the Display Language..............................................................................................................32
2.3.9 Taking a Manual Imprint of a Card .........................................................................................................33
2.3.10 Cancelling a Transaction .........................................................................................................................34
2.3.11 Cancelling a Report .................................................................................................................................34
2.3.12 Reprinting a Receipt or Report................................................................................................................34
2.3.13 The Reprint Function...............................................................................................................................35
2.3.14 Disputed Debit Transactions....................................................................................................................35
2.3.15 PAN Fraud Check....................................................................................................................................35
2.3.16 Code 10 Authorization.............................................................................................................................36
2.3.17 Terminal Security ....................................................................................................................................36
2.3.18 POS Admin card......................................................................................................................................36
2.3.19 Entering Alphabetic Characters and Punctuation ....................................................................................38
2.3.20 Entering the Clerk ID...............................................................................................................................38
2.3.21 Entering the Invoice Number...................................................................................................................39
2.3.22 Entering Original Amount and Tip..........................................................................................................39
2.3.23 Deleting a Pre-Auth from the Pre-Authorization Advice List .................................................................39
2.3.24 Entering the Promo Code.........................................................................................................................40
2.3.25 Finding the Original Sequence Number...................................................................................................40
2.3.26 Transaction with MOTO Enabled............................................................................................................40
2.3.27 Enter Reporting Data for Transaction with Purchasing Card ..................................................................40
2.3.28 Cardholder Prompts.................................................................................................................................41
3THE MONERIS IWL255 LONG-RANGE MOBILE HARDWARE ...........................49
3.1 Setting Up the Hardware ..............................................................................................................................49
3.2 The Terminal..................................................................................................................................................50
3.3 Installing the SIM Card ................................................................................................................................50
3.4 The Integrated Printer..................................................................................................................................52
3.5 Wireless Signal Strength Testing (3G).........................................................................................................54
3.6 The Display.....................................................................................................................................................54
3.6.1 The READY Screen ................................................................................................................................54
3.6.2 The TRAINING Screen...........................................................................................................................54
3.6.3 The Credit-Only READY Screen ............................................................................................................55
3.6.4 The Pre-Auth READY Screen.................................................................................................................55
3.7 The Terminal Keypad ...................................................................................................................................56
3.8 The Magnetic Stripe Reader on the Terminal.............................................................................................57
3.9 The Chip Card Reader on the Terminal......................................................................................................57
3.10 The Contactless Reader on the Terminal ....................................................................................................58
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Table of Contents
3.11 The Charge-Only Base..................................................................................................................................60
3.11.1 Powering on the base...............................................................................................................................60
3.11.2 Ports on the base......................................................................................................................................60
3.11.3 Docking the terminal on the base.............................................................................................................60
3.12 The Cables......................................................................................................................................................61
3.12.1 The Power Cable......................................................................................................................................61
3.12.2 Installing the Power Cable.......................................................................................................................61
3.12.3 Direct-to-Terminal Charge Cable............................................................................................................62
4CONFIGURING YOUR TERMINAL........................................................................65
4.1 Configuring Communications ......................................................................................................................65
4.2 Configuring the Receipt Format ..................................................................................................................65
4.2.1 Select number of receipts printed for a transaction..................................................................................68
4.2.2 Select and edit the trailer message for cardholder receipts......................................................................68
4.2.3 Reset the trailer message to the original text ...........................................................................................69
4.2.4 Trailer Message Options..........................................................................................................................70
4.3 Disabling the Backlight .................................................................................................................................71
4.4 Configuring Corporate (Purchasing) Cards................................................................................................71
4.5 Configuring Private Label............................................................................................................................72
4.6 Configuring General Parameters.................................................................................................................72
4.7 Configuring Tip Entry - Debit/Credit..........................................................................................................77
4.7.1 Tip Prompt Formats.................................................................................................................................78
4.8 Configuring Clerk Subtotals.........................................................................................................................79
4.8.1 Allow Clerks to Zero Totals ....................................................................................................................79
4.8.2 Identify Clerk ID Entry Method ..............................................................................................................80
4.8.3 Adding Clerk IDs (including the Default Clerk ID) ................................................................................80
4.8.4 Removing Clerk IDs................................................................................................................................81
4.8.5 Enabling Clerk Subtotalling.....................................................................................................................82
4.8.6 Enabling the Clerk ID Prompt.................................................................................................................82
4.8.7 Enabling the Default Clerk ID.................................................................................................................83
4.8.8 Identifying the Clerk ID Location............................................................................................................83
4.9 Configuring Multi-terminal Reporting........................................................................................................84
4.9.1 Enabling Multi-Terminal Reporting ........................................................................................................84
4.9.2 Disabling Multi-terminal Reporting ........................................................................................................84
4.9.3 Changing the Terminal Name..................................................................................................................84
4.9.4 Deleting the Terminal Name....................................................................................................................85
4.10 Configuring Cheque Authorization..............................................................................................................85
4.11 Initialization...................................................................................................................................................86
4.11.1 First Initialization.....................................................................................................................................86
4.11.2 Re-initialization .......................................................................................................................................86
4.12 Restore Factory Defaults...............................................................................................................................87
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4.13 Remote Code Download................................................................................................................................87
5FINANCIAL TRANSACTIONS................................................................................89
5.1 Payment Types...............................................................................................................................................89
5.1.1 Credit Transactions..................................................................................................................................89
5.1.2 Debit Transactions...................................................................................................................................90
5.2 Card Programs ..............................................................................................................................................90
5.2.1 Card Entry at the POS..............................................................................................................................90
5.3 Transaction Flows..........................................................................................................................................91
5.4 Transaction Guidelines .................................................................................................................................91
5.5 Credit and Debit Transactions .....................................................................................................................92
5.5.1 Purchase...................................................................................................................................................92
5.5.2 Purchase-Void..........................................................................................................................................93
5.5.3 Refund .....................................................................................................................................................95
5.5.4 Refund-Void............................................................................................................................................97
5.5.5 Pre-Authorizations...................................................................................................................................99
5.5.6 Pre-Auth Completion (Advice)................................................................................................................99
5.5.7 Pre-Authorizations and Completions (Advices) ......................................................................................99
5.5.8 Manually Processing Transactions ........................................................................................................105
5.5.9 Manually Processing Transactions UNDER Floor Limit ......................................................................105
5.5.10 Manually Processing Transactions OVER Floor Limit .........................................................................106
5.5.11 Private Label Transactions.....................................................................................................................106
5.6 Cheque Authorization Transactions..........................................................................................................109
5.6.1 Cheque Authorization with a Credit Card..............................................................................................109
5.6.2 Cheque Authorization with a Driver's Licence......................................................................................109
5.6.3 Province or State Code ..........................................................................................................................110
5.7 Receipt Processing.......................................................................................................................................110
6THE MONERIS LOYALTY AND GIFT PROGRAMS............................................113
6.1 Loyalty/Gift Programs ................................................................................................................................113
6.2 The Moneris Gift Card Program ...............................................................................................................114
6.2.1 The Moneris Gift Card Program............................................................................................................114
6.2.2 Configuring Tip Entry for Gift ..............................................................................................................114
6.2.3 Configuring the Tip Percentage for Gift................................................................................................115
6.2.4 Gift Card Transactions...........................................................................................................................116
6.3 The Moneris Loyalty Program...................................................................................................................119
6.3.1 Loyalty Card Transactions.....................................................................................................................119
6.3.2 Combo Card Transactions .....................................................................................................................119
6.3.3 Loyalty Reports .....................................................................................................................................120
6.3.4 Loyalty Transactions..............................................................................................................................120
6.4 Loyalty/Gift Procedures..............................................................................................................................125
6.4.1 Reprinting Loyalty/Gift Receipts...........................................................................................................125
6.4.2 Starting a Loyalty Card Transaction from a Financial Transaction.......................................................126
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6.4.3 Transferring the Balance to a New Gift Card........................................................................................126
6.4.4 Selecting the Balance Due Payment Method.........................................................................................127
6.4.5 Entering the Optional Information.........................................................................................................128
6.4.6 Entering the Activation Amount............................................................................................................128
6.4.7 Entering the Benefit Amount.................................................................................................................129
6.4.8 Entering the Number of Points for a Redemption..................................................................................130
6.4.9 Entering the Redemption Amount.........................................................................................................130
6.4.10 Entering the Bonus Code.......................................................................................................................131
6.4.11 Entering the Pre-Tax Amount................................................................................................................132
6.4.12 Cardholder Prompts - Gift.....................................................................................................................133
6.5 The Menu Feature - Loyalty/Gift...............................................................................................................136
6.5.1 The ERNEX Menu ................................................................................................................................136
6.5.2 The Loyalty/Gift SETUP Menu.............................................................................................................137
6.5.3 The Loyalty/Gift VOUCHER HEADER Menu.....................................................................................138
6.5.4 The Loyalty/Gift REPORT FUNCTIONS Menu ..................................................................................140
6.6 Loyalty/Gift Admin Transactions ..............................................................................................................141
6.6.1 Loyalty/Gift Card Inquiry......................................................................................................................141
6.6.2 Voiding a Loyalty/Gift Transaction.......................................................................................................142
6.6.3 Loyalty/Gift Close Batch.......................................................................................................................143
6.6.4 Loyalty/Gift Initialization......................................................................................................................143
6.7 Loyalty/Gift Reports....................................................................................................................................145
6.7.1 Printing a Loyalty/Gift Report after a Financial Report ........................................................................145
6.7.2 Printing a Stored Transactions Report for Loyalty/Gift Transactions ...................................................145
6.7.3 Printing a Loyalty/Gift Open Batch Totals Report................................................................................146
6.7.4 Loyalty/Gift Transaction Inquiry Report...............................................................................................147
6.7.5 Clerk Subtotalling on Loyalty/Gift Transactions...................................................................................148
6.7.6 Loyalty/Gift Clerk Subtotals Report for All Clerks...............................................................................148
6.7.7 Loyalty/Gift Clerk Subtotals Report for a Group of Clerks...................................................................149
6.7.8 Loyalty/Gift Clerk Subtotals Report for One Clerk...............................................................................150
6.7.9 Printing Gift Tip Totals..........................................................................................................................150
6.7.10 Printing the Loyalty/Gift Configuration Parameters List.......................................................................151
6.7.11 Printing a Loyalty/Gift Help List...........................................................................................................152
7THE AIR MILES REWARDS PROGRAM.............................................................153
7.1 The Air Miles Rewards Program...............................................................................................................153
7.1.1 Configuring Air Miles ...........................................................................................................................153
7.1.2 Air Miles Rewards Transactions............................................................................................................153
7.1.3 Air Miles Rewards Administration........................................................................................................153
7.2 Configuring the Air Miles Rewards Program...........................................................................................153
7.2.1 The Air Miles REWARDS SETUP Menu.............................................................................................154
7.2.2 Planning the Rewards Program Configuration ......................................................................................155
7.2.3 Rewards Program Planning Worksheet .................................................................................................156
7.2.4 Reward Program Components - Calculator and Factor Values .............................................................157
7.2.5 Reward Program Components - Bonus Offer Values............................................................................159
7.2.6 Reward Program Components - Incentive Values.................................................................................161
7.2.7 Order of Calculation ..............................................................................................................................161
7.2.8 Rewards Calculation Table....................................................................................................................162
7.2.9 Enable the Rewards Program.................................................................................................................163
7.2.10 Select the Type of Rewards Program.....................................................................................................164
7.2.11 Configure the Calculator and Factor Values..........................................................................................164
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7.2.12 Configure the Incentive Values .............................................................................................................165
7.2.13 Configure the Maximum Rewards Allowed..........................................................................................166
7.2.14 Set the Rewards Totals Reset Time of day............................................................................................166
7.2.15 Enable the Enter Reference Number Prompt.........................................................................................167
7.2.16 Configure the Bonus Offers...................................................................................................................167
7.2.17 Configure the Tax Type.........................................................................................................................169
7.2.18 Configure the SAF Upload Time Period................................................................................................170
7.3 Air Miles Transactions................................................................................................................................170
7.3.1 Air Miles Rewards - Purchase...............................................................................................................170
7.3.2 Add Bonus Offers during a Rewards Purchase......................................................................................171
7.3.3 Applying the Incentive to an Air Miles Rewards Purchase...................................................................171
7.3.4 Air Miles Rewards - Refund..................................................................................................................172
7.3.5 Add Bonus Offers during a Rewards Refund ........................................................................................173
7.4 Air Miles Admin Transactions...................................................................................................................173
7.4.1 Completing Air Miles Reward Transactions .........................................................................................173
7.4.2 Printing the Air Miles Rewards SAF List..............................................................................................174
7.4.3 SAF Log Status Icons............................................................................................................................174
7.4.4 Deleting a transaction from the Air Miles Rewards SAF List...............................................................175
7.4.5 Printing an Air Miles Rewards Totals Report........................................................................................175
7.4.6 Printing the Air Miles Rewards Transaction List ..................................................................................176
7.4.7 Printing an Air Miles Rewards Configuration List................................................................................177
7.4.8 Printing an Air Miles Rewards Help List...............................................................................................177
7.4.9 Rewards - Reprint Last Receipt.............................................................................................................177
8ADMIN TRANSACTIONS.....................................................................................179
8.1 Log On..........................................................................................................................................................179
8.2 Log Off..........................................................................................................................................................179
8.3 Private Label Instant Credit Card Application ........................................................................................180
8.4 Training Mode .............................................................................................................................................181
8.4.1 Training Mode.......................................................................................................................................181
8.4.2 Transactions Available in Training mode..............................................................................................181
8.4.3 Loyalty/Gift Reports..............................................................................................................................183
8.4.4 Entering Training Mode.........................................................................................................................183
8.4.5 Exiting Training Mode...........................................................................................................................184
9REPORTS.............................................................................................................185
9.1 Clerk Subtotalling Reports.........................................................................................................................185
9.1.1 Clerk Subtotals Report for All Clerks....................................................................................................185
9.1.2 Clerk Subtotals Report for One Clerk....................................................................................................185
9.1.3 Clerk Subtotals Report for a Group of Clerks........................................................................................186
9.2 Printing the Configuration Parameters Report........................................................................................187
9.3 EMV Parameters List..................................................................................................................................188
9.4 EMV Transaction Data...............................................................................................................................188
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9.5 Current Batch Totals Report......................................................................................................................188
9.6 Deposit Totals Inquiry.................................................................................................................................189
9.7 Tip Totals Report.........................................................................................................................................189
9.8 Printing a Help List.....................................................................................................................................190
9.9 Merchant Subtotals Report.........................................................................................................................191
9.10 Printing the Pre-Authorization List...........................................................................................................191
9.11 Delete a Pre-Authorization using Transaction Inquiry............................................................................192
9.12 Private Label Transactions on Reports .....................................................................................................194
9.13 Printing a Stored Transactions Report......................................................................................................194
9.14 Transaction Inquiry Report........................................................................................................................195
9.14.1 Printing a Transaction Inquiry Report ...................................................................................................196
9.14.2 Transaction Inquiry - Reprinting the Merchant Receipt Copy...............................................................197
10 END-OF-DAY PROCEDURE.............................................................................199
10.1 Close Batch...................................................................................................................................................199
10.2 Multi-terminal Reports...............................................................................................................................200
10.2.1 Multi-Terminal Report for All Terminals..............................................................................................200
10.2.2 Multi-Terminal Report for One or More Terminals by Name...............................................................201
10.2.3 Multi-Terminal Report for One or More Groups of Terminals .............................................................202
11 TROUBLESHOOTING.......................................................................................203
11.1 Additional Documentation..........................................................................................................................203
11.2 Telephone Assistance...................................................................................................................................203
11.3 Merchant Direct...........................................................................................................................................203
11.4 Troubleshooting...........................................................................................................................................204
11.5 Error Messages on the iWL255 Terminal.................................................................................................204
11.6 Hardware Problems.....................................................................................................................................220
11.7 Understanding DECLINED Messages.......................................................................................................222
11.8 Error Messages during Code Authentication............................................................................................224
Moneris iWL255 Long-Range Mobile Operating Manual vii

1 Introduction
1.1 Getting Started
You must prepare your terminal before you process transactions:
1. Set up the hardware.
2. Confirm the communications status of the terminal:
- Wireless Signal Strength (3G)
- 3G Connection Status
3. Initialize the terminal.
4. Log on to the Moneris Host.
5. Configure optional features.
Once the terminal is ready to use, practise performing transactions in Training mode to ensure that any errors made while
learning to perform transactions do not affect your business account.
1.2 Learning About the Terminal
The Moneris iwl255 terminal is a mobile long-range mobile wireless debit and credit card payment system that connects
to the point-of-sale (POS) services provided by Moneris Solutions.
To introduce yourself to the terminal, read these sections:
•Moneris iWL255 Long-Range Mobile Hardware
•Features & Procedures
•READY Screens
•Training mode
•MAIN Menu
1.3 Caring for your Moneris Hardware
Proper care of your terminal and base will help ensure uninterrupted service. Here are some recommendations for
maintaining the hardware in good working order:
IMPORTANT: Misuse of equipment can result in replacement liability.
•DO clean the hardware components with a dry or slightly damp cloth rinsed in a mild soap solution.
•The terminal must be powered off for all cleaning operations.
•Do NOT use solvents, detergents, cleaning fluids or abrasives on any of the hardware components.
•Avoid spilling liquids on components.
•Do NOT expose components to extreme temperatures.
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1 Introduction
1.3.1 Caring for the Terminal
•Clean the magnetic stripe reader (MSR) periodically, using the cleaning card provided with your terminal. To
obtain additional MSR cleaning cards, contact the Moneris Merchant Service Centre.
•Note: Do NOT use the MSR cleaning card in the chip card reader.
•It is recommended that merchants obtain their POS stationery and paper rolls from Moneris to ensure that these
supplies comply with the applicable specifications. Contact the Moneris Merchant Service Centre to obtain
additional supplies for your terminal.
•Load the paper into the printer correctly.
•If the terminal has battery recharging problems, gently clean the golden contact under the terminal with a damp
cloth. Do not scratch or scrape the surface of the contacts.
1.3.2 Caring for the Base
IMPORTANT: You must use the exact power adaptor and cable provided with the base by Moneris Solutions.
Failure to do so may affect the operability of, or cause damage to the base and Moneris Solutions shall have no
liability whatsoever for a failure to follow these instructions.
•Avoid unnecessary movement of the terminal base to prevent accidental disconnection of any of the cables.
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2 Features and Procedures
Your terminal can be set up to accept and process a variety of transactions for a variety of cards including debit cards,
magnetic stripe credit cards, chip cards (credit and debit), private label cards, purchasing cards, and loyalty/gift cards.
The terminal can also be set up to process cheque authorizations and to prompt for entry of a Tip amount by the
cardholder for debit/credit transactions and gift transactions. The terminal supports many other features.
2.1 Standard Features
These features are available and enabled on all Moneris iWL255 terminals.
•Backlight
•Bilingual Displays and Receipts
•Chip Card Processing
•3G Communications
•Menu-driven interface
•Shortcut Codes
•Stored Transactions
•Stand-by Mode
•Training Mode
2.1.1 Backlight
Both the screen and the keypad can be lit up to make reading and responding to the prompts easier in low-light locations
such as restaurants. The backlight will turn off automatically after a preset amount of time of no activity. The backlight
will turn on again the first time any button is pressed.
IMPORTANT: The buttons on the keypad still function normally even when the backlight is turned off. For
example, if you press the key when the backlight is off, the MAIN MENU appears, and the backlight comes
on.
2.1.2 Card Number Masking
To reduce the risk of fraudulent card use, masking and/or truncation is applied to card numbers and expiry dates printed
on reports. When masking is applied, only a portion of the card data (e.g., card number) is masked with an '*' (i.e., an
asterisks printed in place of the remaining digits of the number).
IMPORTANT: Do not disable Merchant Receipt Card Number Masking.
If Merchant Receipt Card Number Masking is disabled, the Card number and the Expiry date will be fully
displayed on the Merchant copy of the receipt.
2.1.2.1 On Receipts
Card masking is dependent on payment type (i.e., credit or debit) and the card issuer.
For credit (and some debit chip) cards:
[Cardholder copy] The card number will appear masked as ***************1234 while no Expiry date appears
at all.
[Merchant copy] The card number will appear as 1234***********1111 while the Expiry date will appear
masked as ****.
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2 Features and Procedures
For most debit cards:
[Cardholder copy] The card number will appear masked as 1234567891*********.
[Merchant copy] The card number will appear masked as 1234***********1111.
For loyalty and gift cards:
[Cardholder copy] The card number will appear masked as ***************1234 and no Expiry date appears.
[Merchant copy] The card number will appear masked as 1234***********1111 and no Expiry date appears.
For Air Miles Rewards cards:
An Air Miles Rewards card number will appear fully as 12345678911.
2.1.2.2 On Reports
If a POS Admin card is swiped at the SWIPE ADMIN CARD prompt during a report transaction, the Card numbers on
the printed report will NOT be masked (i.e., the full Card number is printed). The Card numbers displayed on the screen
(e.g., in the Transaction Inquiry) are NOT masked on the terminal display.
If the SWIPE ADMIN CARD prompt is bypassed by pressing the key, the card numbers are masked on the report
and on the terminal display. In addition, the credit card (including some debit chip cards) Expiry dates are not printed on
the report.
2.1.3 Communications Status
As the terminal communicates with the Moneris Host over a 3G wireless network, the terminal displays PROCESSING
to indicate that the transaction is proceeding correctly.
The following communications indicators are displayed in the information header portion of the terminal display screen:
3G Wireless Signal Strength
3G Connection Status
2.1.3.1 Information Header
The "information header" is the upper portion of the terminal screen that displays communications and power indicators
(as pictured here). Listed below are the important status indicators
3G Communications Status
[1] Wireless Signal Strength (3G)
[2] 3G Communications Configured / SIM card installed.
[3] 3G Connection Status
Temporal
[4] Time (hh/mm)
[5] Date (dd/mm/yy)
Power
[6] Battery Charging Status
[7] Battery Charge Level
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2 Features and Procedures
2.1.3.2 Wireless Signal Strength (3G)
This icon appears in the information header portion of the display screen as described below:
Note: If you are setting up the terminal or using it to process transactions, ensure that a minimum of three (3) bars are
displaying before proceeding.
Icon Description
5 bars: Terminal is receiving a very strong signal from the 3G wireless network and can process
transactions.
4 bars: Terminal is receiving a strong signal from the 3G wireless network and can process
transactions.
3 bars: Terminal is receiving a good signal from the 3G wireless network and can process
transactions.
2 bars: Terminal is receiving a signal from the 3G wireless network and can process transactions but
may take longer to complete them.
1 bar: The terminal is receiving a weak signal from the 3G wireless network and may not be able to
process transactions.
0 bars: The terminal is not receiving any signal from the 3G wireless network and CANNOT process
transactions.
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2 Features and Procedures
2.1.3.3 3G Connection Status
The 3G Connection Status icons described below appear in the information header portion of the display screen.
Note: If you are setting up or using the terminal, confirm that the 3G icon (green or grey) appears and one of the Handset
icons (green or grey) appears. If you are setting up the terminal and "no SIM" appears in the information header (upper
left corner of the screen), do the following:
a. Press the key twice, key in 49, and press the key.
b. When the POWER OFF TERMINAL? prompt appears, press the key to select YES.
c. Remove and then reinstall the SIM card.
d. Press the key to power on the terminal.
e. When TERMINAL SETUP REQUIRED appears, confirm that one of the 3G icons
(green or grey) appears. Confirm also that one of the handset icons (green or grey)
appears.
f. If the icons appear, continue the rest of the Getting Started procedures.
Icon Description
or
3G icon
Terminal is configured to use 3G wireless communications
Handset icon "up"
3G Wireless Network Connection Status: Connected - YES
Handset icon "down" 3G Wireless Network Connection Status: Connected - NO
6 Moneris iWL255 Long-Range Mobile Operating Manual

2 Features and Procedures
Moneris iWL255 Long-Range Mobile Operating Manual 7
2.1.4 The Menu Feature
All transactions and functions can be accessed through menus and sub-menus.
- Scroll down: press
For quicker access to transactions and functions use the Short-cut codes.
2.1.4.1 The Main Menu
The Main menu (see MAIN MENU below) gives you access to sub-menus that allow you to select financial transactions,
manage processed financial transactions and configure your terminal to perform the transactions you need.
The menus are listed in the order they appear on the menu.
MAIN MENU Opens the:
TRANSACTIONS TRANSACTIONS menu
ERNEX Ernex Gift and Loyalty menu
REWARDS Air Miles REWARD menu
GIVEX GIVEX menu
REPORTS REPORT FUNCS menu
ADMIN ADMIN FUNCS menu
CONFIGURATION CONFIG FUNCS menu
To access the MAIN MENU:
from the READY screen:
•Simply press the key.

2 Features and Procedures
8 Moneris iWL255 Long-Range Mobile Operating Manual
2.1.4.2 The Transactions Menu
This menu allows you to select the type of transaction you wish to process.
The transactions are listed in the order they appear on the menu. Some items may not appear on the terminal until a
specific feature is enabled.
TRANSACTIONS From the READY screen
PURCHASE process a credit or debit Purchase transaction
REFUND process a credit or debit Refund transaction for a portion of or the full amount of the
original Purchase
PRE-AUTH process a Pre-Authorization transaction
P-A ADVICE process an Advice (to complete a Pre-Authorization Transaction)
P-A ADVICE LST complete or delete multiple Pre-Auth transactions from a list
Note: This item appears only if Tip Reporting is enabled.
PAYMENT
processes a private label Payment transaction
Note: This item appears only if the terminal is set up on the Moneris Host to process this
transaction.
CHEQUE AUTH
connect to a cheque authorization service and obtain approval based on a credit card or driver's licence
Note: This item appears only if the terminal is set up on the Moneris Host to process this
transaction.
VOID-PURCHASE void a credit or debit Purchase transaction for the full amount of the original Purchase
transaction. In effect this cancels the original Purchase transaction.
VOID-REFUND void a credit or debit Refund transaction for the full amount of the original Refund
transaction. In effect this cancels the original Refund transaction.
VOID-PAYMENT
void a private label Payment transaction
Note: This item only appears if the terminal is set up on the Moneris Host to process this
transaction.
To access the TRANSACTIONS menu:
from the READY screen:
1. Press the key.
The MAIN MENU appears.
2. Press the key to select TRANSACTIONS.
The TRANSACTIONS menu appears.

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Moneris iWL255 Long-Range Mobile Operating Manual 9
2.1.4.3 The Reporting Functions Menu
This menu allows you to produce a variety of reports and perform a close batch on your terminal.
The reports are listed in the order they appear on the menu. Some items may not appear on the terminal until a specific
feature is enabled.
REPORT FUNCS Allows you to print:
CLOSE BATCH a Batch Totals report and
close the current batch in order to deposit funds in your account
TRANS LIST a list of all stored transactions by date or by batch
TRANS INQUIRY a list of transactions based on selected criteria and print duplicate Merchant Copies of
receipts and delete Pre-Authorization transactions
DEPOSIT TOTALS a report listing deposit totals by card and transaction type
MERCH SUBTOTAL a report listing totals in the current batch by card and transaction type
TIP TOTALS a report that shows the Tip summary of all Purchase and Pre-Auth Advice transactions
for the current batch
Note: This item appears only if Tip Reporting is enabled.
MULTI TERM RPT a Deposit Totals report for each terminal associated with your Moneris Merchant ID
This item appears only if Multi-Terminal Reporting is enabled.
CLERK INQUIRY a report listing totals for a specific clerk, a group of clerks or all clerks
This item appears only if Clerk Subtotalling is enabled.
PRE-AUTH LIST a list of Pre-Authorization transactions based on selected criteria
EMV PARAMS LIST a report listing the current EMV parameter settings
CONFIG LIST a report listing the current settings for each parameter
HELP LIST a list of the functions and transactions with their Shortcut codes
To access the REPORT FUNCS menu:
from the READY screen:
1. Press the key.
The MAIN MENU appears.
2. Scroll down to REPORTS, and press the key.
The REPORT FUNCS menu appears.

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10 Moneris iWL255 Long-Range Mobile Operating Manual
2.1.4.4 The Admin Functions Menu
This menu allows you to perform the administrative functions required to manage your terminal.
The functions are listed in the order they appear on the menu.
ADMIN FUNCS Allows you to:
LOGON log on to the Moneris Host and allow the terminal to process transactions.
LOGOFF log off of the Moneris Host and prevent the terminal from processing transactions
REPRINT print a duplicate copy of the most recently printed receipt or report
EMV TRNS DATA
print the DE55 data for the most recent EMV transaction that has gone online
LANGUAGE switch the language displayed on the terminal and printed on the merchant copy of the
receipt from English to French and vice versa
BACKLIGHT turn the display backlight off and on
TRAINING enter and exit Training mode
CREDIT APP Allows for the instant processing of a customer's Private Label Credit Card Application
POWER OFF
power down the terminal
To access the ADMIN FUNCS menu:
from the READY screen:
1. Press the key.
The MAIN MENU appears.
2. Scroll down to ADMIN, and press the key.
The ADMIN FUNCTIONS menu appears.